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Old 03-28-2013, 05:57 AM   #1
Ty Hope
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Default Nice UD golf hit... but with a problem and question

Opened a pack of game used golf and pulled a Sergio Garcia green ink driver auto #d 3/3. Problem is, the card is BADLY damaged. How good is UD with their customer service? I read on their site that they only accept damaged cards from UD club stores (or whatever they're called). I don't think mine is...

Am I screwed? Sent them an email and am awaiting a reply. Easy $150 card that I don't want to get burned on.
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Old 03-28-2013, 09:52 AM   #2
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Nah... contact UD on the phone and get a case number. Then mail it in. I have NEVER used a "club store".
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Old 03-28-2013, 09:55 AM   #3
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Thanks man. Gives me hope. Not sure what happened, but this card is mangled.
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Old 03-28-2013, 04:45 PM   #4
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Quote:
Originally Posted by Ty Hope View Post
Opened a pack of game used golf and pulled a Sergio Garcia green ink driver auto #d 3/3. Problem is, the card is BADLY damaged. How good is UD with their customer service? I read on their site that they only accept damaged cards from UD club stores (or whatever they're called). I don't think mine is...

Am I screwed? Sent them an email and am awaiting a reply. Easy $150 card that I don't want to get burned on.
I had a damaged RC AU out of SPA Golf that they replaced with another copy, and they sent me 10 packs of SPA for my troubles.
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Old 03-28-2013, 10:52 PM   #5
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I got off the phone with UD and they said they would be able to help. Then, I sent an email with pics (they requested) and they said that I didn't buy from a diamond UD dealer and can't be helped...

This is BS. They guy on the phone said I would be helped. Now they change their mind... Emailed them back and hope for a reply.
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Old 03-28-2013, 11:57 PM   #6
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Try emailing someone at UD instead of calling them. That's what I have always done and always came out a winner. Try this email address UpperDeckMarketing@upperdeck.com.
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Old 03-29-2013, 10:04 AM   #7
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You can also post an angered disappointment on their FB page...usually grabs attention!
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Old 03-29-2013, 03:47 PM   #8
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Upper Deck Is usually pretty good to me. They have even substituted a better option for me in the past.
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Old 03-29-2013, 11:15 PM   #9
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Don't show anger towards them. Treat those the way you want to be treated. I noticed that people that usually have issues with redemptions and replacements are usually those that wait too long or are complete douchebags.
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Old 03-29-2013, 11:36 PM   #10
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It's all been resolved. Spent 30 minutes on the phone.
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