Panini Redemption Question

[joeed10]

I put in a redemption card about 2 years ago. I never received the card. I was just looking a few minutes ago and it's still showing active. I know they say they will send a comparable card after like 8 months. How do I contact them to do this?

[rhynodino]

"Thank you for contacting Panini America Customer Service. I have recently moved on to another department within the company and am no longer in the CSM role.
Please utilize the following list for further assistance regarding your customer service needs:
Redemption Replacements: Christian Marshall (cmarshall@paniniamerica.net); Maribel Pineda (mpineda@paniniamerica.net); Jesse McLean (jmclean@paniniamerica.net)

Panini Rewards: Alex Carter (acarter@paniniamerica.net); David Shoup (dshoup@paniniamerica.net)

Promotions: Maribel Pineda (mpineda@paniniamerica.net)

Factory Damaged Cards: David Shoup (dshoup@paniniamerica.net)

Quality Assurance/ Missing Hits: Jesse McLean (Jmclean@paniniamerica.net)


David Sharp | Football Brand Manager
Panini America, Inc.

Direct: 817.786.8110
5325 FAA Blvd | Suite 100 | Irving, TX 75061
Email: dsharp@paniniamerica.net"

[joeed10]

Awesome, thank you!

[rhynodino]

Awesome, thank you!

let me know if you get a response!
I sent an email to them last week and haven't heard back yet. But when I sent Shoup an email about a damaged card, he emailed me back in 7 minutes. lol

[NeilCO]

I just sent an email to Christian Marshall requesting that all my open redemption requests be replaced as well. Wish me luck!


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[Biggums7]

if you have a twitter account, tweet to @paninicsm i've had very good results contacting them via twitter

[jkl165116]

I messaged maribel pineda over the weekend and received a message before i even woke up monday morning! We exchanged messages and shes extremely courteous, prompt, and just a pleasure to deal with! I highly recommend her

[joeed10]

let me know if you get a response!
I sent an email to them last week and haven't heard back yet. But when I sent Shoup an email about a damaged card, he emailed me back in 7 minutes. lol

Pineda answered within maybe an hour of emailing her.

[joeed10]

I'm hoping my redemption for a Jeremy Tyler 2012-13 Panini TImeless Treasures Glass Rookie auto #/499 turns into something really good instead of what it was suppose to be.

[NeilCO]

Pineda answered within maybe an hour of emailing her.



Uh oh, hope I didn't go to the wrong person.


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[smurphy025]

I emailed Mirabel this morning and got a response within an hour or so, and the redemption request was updated shortly after. The best customer experience I've had with Panini! The original was a James Harden 12-13 Absolute Hoopla Auto #/99 (sticker auto) and it was replaced with a James Harden 13-14 Gold Standard Superscribe Auto #/10 (on card)!

[NeilCO]

I emailed Mirabel this morning and got a response within an hour or so, and the redemption request was updated shortly after. The best customer experience I've had with Panini! The original was a James Harden 12-13 Absolute Hoopla Auto #/99 (sticker auto) and it was replaced with a James Harden 13-14 Gold Standard Superscribe Auto #/10 (on card)!



Seriously?! I emailed Christian on Tuesday, and after 26 hours with no response I emailed Maribel on Wednesday. I still have not heard from either of them. Am I missing something in my email? I included my username, request numbers, cards I want replaced, and preferred players and team for replacements.


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[yiguiri2002]

Seriously?! I emailed Christian on Tuesday, and after 26 hours with no response I emailed Maribel on Wednesday. I still have not heard from either of them. Am I missing something in my email? I included my username, request numbers, cards I want replaced, and preferred players and team for replacements.


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Maybe they're doing LIFO for the replacements requests?

[SteveO21]

Seriously?! I emailed Christian on Tuesday, and after 26 hours with no response I emailed Maribel on Wednesday. I still have not heard from either of them. Am I missing something in my email? I included my username, request numbers, cards I want replaced, and preferred players and team for replacements.


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I emailed Maribel just over 24 hours ago and haven't gotten a response yet. I'm gonna give it a week and try again.

[NeilCO]

I emailed Maribel just over 24 hours ago and haven't gotten a response yet. I'm gonna give it a week and try again.



That is a more reasonable and patient approach than just emailing a new person every day. Did you request replacements for more than one card? I requested 9, which could be the problem. Or that I was too specific in who I want (KAT, Wiggins, LaVine, Gorgui or Pippen) for replacements). Or maybe Maribel was out yesterday and really is doing LIFO (I had to look that up...) now.


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[rhynodino]

That is a more reasonable and patient approach than just emailing a new person every day. Did you request replacements for more than one card? I requested 9, which could be the problem. Or that I was too specific in who I want (KAT, Wiggins, LaVine, Gorgui or Pippen) for replacements). Or maybe Maribel was out yesterday and really is doing LIFO (I had to look that up...) now.


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I emailed her a couple days ago and she got back to me within the same day. HOWEVER, she did not update my requests as she did with others. Instead, she told me "my que is about 8 weeks out. please alow some time to pass before you see any action taken into your account."

:doh:

[SteveO21]

That is a more reasonable and patient approach than just emailing a new person every day. Did you request replacements for more than one card? I requested 9, which could be the problem. Or that I was too specific in who I want (KAT, Wiggins, LaVine, Gorgui or Pippen) for replacements). Or maybe Maribel was out yesterday and really is doing LIFO (I had to look that up...) now.


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I only requested replacement on 1 card. It was a cheap redemption that might sell on ebay for $0.99. Would be cool to get an upgrade on the replacement like I've seen several people getting recently.

[DiamondBuster97]

I requested a redemption last october & finally emailed panini & they updated mine from a dion waiters 2012 rc select auto jersey /199 to a an Antetokounmpo panini base not even numbered so idk doesnt make sense to me that they would send me just a base card but it shipped out today so i guess i'll wait & see

[NeilCO]

I requested a redemption last october & finally emailed panini & they updated mine from a dion waiters 2012 rc select auto jersey /199 to a an Antetokounmpo panini base not even numbered so idk doesnt make sense to me that they would send me just a base card but it shipped out today so i guess i'll wait & see



Won't be a base card. Will be an unnumbered auto. Which is definitely an upgrade!


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[Beavers98]

Just marking, so I can check back for e-mails...

All, please post what you get for replacements. I'm always interested to see those posts!!

Hope you all get great cards!!



..

[DiamondBuster97]

Won't be a base card. Will be an unnumbered auto. Which is definitely an upgrade!


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Oh okay thankyou!

[suplexcity]

I send a email to Maribel on Wed and got replay with in 4 hours and told she is out for about 8 weeks.

Should contact other 2 for replacement.

[DiamondBuster97]

I send a email to Maribel on Wed and got replay with in 4 hours and told she is out for about 8 weeks.

Should contact other 2 for replacement.

I emailed her last nite & she got back to me this morning as well as got the card shipped out to me

[NeilCO]

The variance in response just among people in this thread is insane...


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[NeilCO]

E-mail from Maribel at 4:13 CT today:

"Good afternoon Neil, My apologies for the delayed response. I’ve been unbelievably busy. Thank you for sending me request #s and favorite teams/players. I was actually able to take care of these today and can hopefully get them mailed out via Fed Ex today. If not they will sent out on Monday! J Have a great weekend."

That was quicker than expected! I don't see any update on the Panini website yet, so no idea what were/will be sent as replacements.

[SteveO21]

E-mail from Maribel at 4:13 CT today:

"Good afternoon Neil, My apologies for the delayed response. I’ve been unbelievably busy. Thank you for sending me request #s and favorite teams/players. I was actually able to take care of these today and can hopefully get them mailed out via Fed Ex today. If not they will sent out on Monday! J Have a great weekend."

That was quicker than expected! I don't see any update on the Panini website yet, so no idea what were/will be sent as replacements.

Awesome news! Maribel got back to me a little while ago and informed me that she has processed my replacement and gave me something from my preferred list of names. More than a fair replacement for the card I had pending. Only took 2 days to get it taken care of too. She's awesome.

http://i65.tinypic.com/25ap5ck.jpg

[NeilCO]

Awesome news! Maribel got back to me a little while ago and informed me that she has processed my replacement and gave me something from my preferred list of names. More than a fair replacement for the card I had pending. Only took 2 days to get it taken care of too. She's awesome.



http://i65.tinypic.com/25ap5ck.jpg



Nice! Did you get an email from Panini when they put in the replacement? I'm hoping I won't have to wait until they ship to see my replacements. Two are printing plate patch autos from NT baseball (Buxton, Sano) so I'm hoping for some awesome stuff.


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[rhynodino]

E-mail from Maribel at 4:13 CT today:

"Good afternoon Neil, My apologies for the delayed response. I’ve been unbelievably busy. Thank you for sending me request #s and favorite teams/players. I was actually able to take care of these today and can hopefully get them mailed out via Fed Ex today. If not they will sent out on Monday! J Have a great weekend."

That was quicker than expected! I don't see any update on the Panini website yet, so no idea what were/will be sent as replacements.

should I just email her again in hopes that she thinks I am a new customer to get mines shipped out within a week instead of an 8 week delay?? lol

[NeilCO]

should I just email her again in hopes that she thinks I am a new customer to get mines shipped out within a week instead of an 8 week delay?? lol



Honestly... Maybe. Sounds like a Ke there was some miscommunication at Panini or something. Maybe she had to cancel a trip, and forgot. Who knows. Bizarre.

4 of my 8 open "requests" have been moved to closed, but can't see which cards replaced them yet. Happy to see movement, at least!


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[SteveO21]

Nice! Did you get an email from Panini when they put in the replacement? I'm hoping I won't have to wait until they ship to see my replacements. Two are printing plate patch autos from NT baseball (Buxton, Sano) so I'm hoping for some awesome stuff.


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Yeah I got an email stating that the original card had been closed and when i clicked the link it took me to the screen that showed what it was replaced with. The replacement was actually mailed out today as well.

[NeilCO]

Yeah I got an email stating that the original card had been closed and when i clicked the link it took me to the screen that showed what it was replaced with.



Thanks! All of mine have been closed now, but no replacements yet.

ETA: and no email from Panini. Just lots of refreshing.


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[SteveO21]

Update:

Got my replacement today and they even sent it in a one-touch magnetic. The magnetic alone was worth more than they card they replaced.

https://c2.staticflickr.com/8/7584/27233660833_931fd6e967_z.jpg (https://flic.kr/p/HuxCyr)
2015-16 DONRUSS INNOVATIVE INK #1 AARON GORDON (https://flic.kr/p/HuxCyr) by SMosley21x (https://www.flickr.com/photos/58237108@N06/), on Flickr

[NeilCO]

Update:

Got my replacement today and they even sent it in a one-touch magnetic. The magnetic alone was worth more than they card they replaced.

https://c2.staticflickr.com/8/7584/27233660833_931fd6e967_z.jpg (https://flic.kr/p/HuxCyr)
2015-16 DONRUSS INNOVATIVE INK #1 AARON GORDON (https://flic.kr/p/HuxCyr) by SMosley21x (https://www.flickr.com/photos/58237108@N06/), on Flickr



Nice! Mine are supposed to arrive tomorrow, but with sig confirmation I probably won't have them til next week.


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[ADB8888]

i have been 6th times emailing chris marshall but no answered at all and i have many dead end redemption can any one help me with this? i am pretty tired of begging chris to respond my email

[ADB8888]

yeah but none of these guys answered my email, what should i do?

"Thank you for contacting Panini America Customer Service. I have recently moved on to another department within the company and am no longer in the CSM role.
Please utilize the following list for further assistance regarding your customer service needs:
Redemption Replacements: Christian Marshall (cmarshall@paniniamerica.net); Maribel Pineda (mpineda@paniniamerica.net); Jesse McLean (jmclean@paniniamerica.net)

Panini Rewards: Alex Carter (acarter@paniniamerica.net); David Shoup (dshoup@paniniamerica.net)

Promotions: Maribel Pineda (mpineda@paniniamerica.net)

Factory Damaged Cards: David Shoup (dshoup@paniniamerica.net)

Quality Assurance/ Missing Hits: Jesse McLean (Jmclean@paniniamerica.net)


David Sharp | Football Brand Manager
Panini America, Inc.

Direct: 817.786.8110
5325 FAA Blvd | Suite 100 | Irving, TX 75061
Email: dsharp@paniniamerica.net"