Head count. Who is waiting on a Cash-Out from COMC?

[mcgahee21nfl]

Since COMC has been having problems with Cash-Outs as of late, I think it's appropriate to start a thread to document and detail how many people have been affected. A stir has already started on the boards, but potentially there are people who have still not received Cash-Outs from long ago, simply because they did not know to make a fuss of it. So here is an opportunity to at the very minimum see what the issue is and the scale of it.

Add your number to the count and feel free to share any details of the Cash-Out that you wish.

I'll be the first to start:

One. I'm waiting on a Cash-Out of $209.19.

Keep the count going.

Updated count: 2

Total owed $614.13

[Robbb_24]

I’m in at $404.94 and I have made numerous contact attempts that were met with excuses for why they have yet to be processed. I even tried the social media team, but they seem to be on a different frequency than the customer support team. Also, I recently requested a refund of the cash-outs back to COMC account credit so I could just buy some things and sell them once they arrive. Basically gave them 2 options and short window to carry it out before I reach out for legal help.

[3124508 on COMC]

24 hrs until I devise an exit strategy.

48 hrs until I execute said strategy.

[Robbb_24]

Anyone want to be a guinea pig and attempt a shipment request? If they are unable to process those as well, we will have our proof that something has gone South for them. I don’t have anything in my port otherwise I’d try an overnight shipment for the sake of getting answers

[mcgahee21nfl]

Anyone want to be a guinea pig and attempt a shipment request? If they are unable to process those as well, we will have our proof that something has gone South for them. I don’t have anything in my port otherwise I’d try an overnight shipment for the sake of getting answers

I got stuff shipped today. I actually thought the opposite as you. I thought if they can ship but they can't pay then something is up. Security issues I would think would affect the entire site, not just Cash-Outs. Maybe their PayPal account is just locked.

[factoryofsadnes]

I had one go through late Sat night so they are honoring their cash outs
it did take 6 business days so it is delayed

i'm still waiting on 2 but it's only been two days.

[cruiserdaddy7]

Anyone want to be a guinea pig and attempt a shipment request? If they are unable to process those as well, we will have our proof that something has gone South for them. I don’t have anything in my port otherwise I’d try an overnight shipment for the sake of getting answers

I requested one Sunday night and it shipped today(Monday). So things look ok on that front. Thats why Ive been trying to find some cards to buy and just have them shipped. People are just too insanely high on things.

[Swipe79]

I would guess in a week things are back to normal...once most of the staff returns from the Nationals.

[shrevecity]

I would guess in a week things are back to normal...once most of the staff returns from the Nationals.

Why not just say its due to being short staffed instead of the security issue or the passing the buck excuses they have been giving?

[thebrett]

24 hrs until I devise an exit strategy.

48 hrs until I execute said strategy.

Keep me in mind if you sell everything super cheap

[Swipe79]

Yes - COMC has always been super forthcoming with information on how everything works...my favorite is always the "site upgrade" when things are down and not working, but when it comes back up the site is the exact same.

It wouldn't be a huge surprise if the "Paypal Guy" is on a plane back to Seattle from the National.

Why not just say its due to being short staffed instead of the security issue or the passing the buck excuses they have been giving?

[kelleys1]

$3200...request was made on July 10. Finally got shipment notice on thursday

[cruiserdaddy7]

$3200...request was made on July 10. Finally got shipment notice on thursday

Somehow the homers will say that's 10 business days.

Starts off with late payments, ends in default

[cardsrus1]

$3200...request was made on July 10. Finally got shipment notice on thursday

Must be a Cleveland thing, had the same issue couple years back before a Cleveland National.

[COMC James]

https://www.blowoutforums.com/showpost.php?p=13796870&postcount=92

[cardsrus1]

https://www.blowoutforums.com/showpost.php?p=13796870&postcount=92

How is the Sergei search going? Coming up on 2 years since the card Leaf sent "disappeared" from COMC...

[mint39]

amazing how nervous people get over 400$

[cruiserdaddy7]

I put in a cash out request of 1,100 yesterday. So we shall see what happens, I'll keep updated. I left more in the account than I wanted to so I keep some flexibility to basically cash out thru buying.

I have around 2,500 in the processing pipeline, some of which will arrive there today. If this keeps up it will have to be my last. The story is too hard to believe.

[shrevecity]

amazing how nervous people get over 400$

One was 3100, but I don't care if its 10.00 they should meet their payment deadlines no reason it should take more than a couple of hours. However, they state on the website 4 days and many were waiting longer. I am willing to bet had it not been for the big thread they would still be waiting.

[mcgahee21nfl]

It is very disturbing that some Cash-Outs are processed while others are ignored. Reminds me of FullTiltPoker when they had a massive back-log and every now and again someone got paid out. Support did damage control and assured everything was okay until one day... it was over.

Sure, things may turn around this time. But its hugely disconcerting that "security policy updates" are causing a delay, yet at the same time it seems that some people can get paid out? Makes no sense.

This is a red flag. I for sure don't want to be around when the time comes that the "security policy updates" prevent all Cash-Outs moving forward period. I don't see a discernible difference between that scenario (of never being able to get paid) versus the current one that seems absurd.

[cruiserdaddy7]

amazing how nervous people get over 400$


It goes beyond $400. Plus keep in mind, $400 to one person may be more than $400 to another if you know what I mean.

Lets also remember people have a lot of inventory either posted or in the pipeline. That can add up. So if someone both has your cash and your products and this happens, it can raise some concern.

[Bowman1951]

It is very disturbing that some Cash-Outs are processed while others are ignored. Reminds me of FullTiltPoker when they had a massive back-log and every now and again someone got paid out. Support did damage control and assured everything was okay until one day... it was over.
Aaaahhhh the good old days, when Trout was just a rook. I think mine ended up taking three years to receive, hopefully the DOJ isn't after a cardboard consigner now.

[sfgiants4life]

Because it is $400 it makes me nervous. That there are multiple people waiting days for a small payment is worrisome. If it was only 1 guy and they were concerned about some identity check or something whatever. It is multiple sellers arguing over a few hundred is concerning. This type of thing shouldn't happen.

Also the fact that some of the larger cash outs are happening while ignoring the smaller ones. Why do that? If noone was getting paid due to the security updates so be it. But to have some sellers get paid and the rest ignored is just so odd.

They should be able to write a check or send payment for a small amount easily. There shouldn't be a need for delays or waits. If it was a few thousand I could see the need for extra checks but a few hundred should be able to be sent to whoever needs it.

[notsublime]

ID 23393611 8/6/18

I provided the ID # to see what kind of pecking order there is, if any.

[Swipe79]

I'm not sure how the process works in detail, but on a good day I get the payment within a few hours. From what I understand, there is literally one person who handles cash outs and it is not their only job. That person was likely in Cleveland and not really working last week - I would imagine there are a lot of cash outs to handle on a daily basis, let alone a week.

As I said before, I have a feeling it will all be back to normal by next week. Last year they had all kinds of hiccups around Nationals and everything went back to normal after a couple weeks.

Because it is $400 it makes me nervous. That there are multiple people waiting days for a small payment is worrisome. If it was only 1 guy and they were concerned about some identity check or something whatever. It is multiple sellers arguing over a few hundred is concerning. This type of thing shouldn't happen.

Also the fact that some of the larger cash outs are happening while ignoring the smaller ones. Why do that? If noone was getting paid due to the security updates so be it. But to have some sellers get paid and the rest ignored is just so odd.

They should be able to write a check or send payment for a small amount easily. There shouldn't be a need for delays or waits. If it was a few thousand I could see the need for extra checks but a few hundred should be able to be sent to whoever needs it.

[shrevecity]

I'm not sure how the process works in detail, but on a good day I get the payment within a few hours. From what I understand, there is literally one person who handles cash outs and it is not their only job. That person was likely in Cleveland and not really working last week - I would imagine there are a lot of cash outs to handle on a daily basis, let alone a week.

As I said before, I have a feeling it will all be back to normal by next week. Last year they had all kinds of hiccups around Nationals and everything went back to normal after a couple weeks.

The person was apparently in the office as this was the email one member got last Friday after waiting 5 days for payment.

FROM COMC:


The last update I received about an hour ago was that cash-outs are being processed today. I've learned that we are currently updating our security policies, which is slowing down cash-outs. We appreciate your patience while we work to get your cash-out to you.

Regards,

Chris Thornton
COMC

[mcgahee21nfl]

Now my Cash-Out has been forwarded to the person who handles it, but no ETA can be promised. LOL.

[cruiserdaddy7]

The people who keep blaming the National clearly haven't read the thread

[mcgahee21nfl]

The people who keep blaming the National clearly haven't read the thread

Just gotta ignore them.

Finally got my Cash-Out.

[Swipe79]

Or it could be that we've experienced this before...I'm not worried at this point but if people are still waiting after the week ends then I may be concerned.

The people who keep blaming the National clearly haven't read the thread

[Swipe79]

How many business days was it?

Just gotta ignore them.

Finally got my Cash-Out.

[shrevecity]

How many business days was it?

Website does not say business days. It says 4 days.

[mcgahee21nfl]

Or it could be that we've experienced this before...I'm not worried at this point but if people are still waiting after the week ends then I may be concerned.

We experienced COMC saying that they couldn't process Cash-Outs because of "security policy updates" before?

We've had people get run arounds for weeks before?

We've had Customer Service tell us that the person who handles Cash-Outs told them that they were sent when they never were, before?

When?

I know its easy to say that "we'ved experienced this before" without showing proof for it. So where did "we" ever experience those things before? Show me. Don't discredit all of whats been written the past few days without addressing the points one by one. Go back through the previous dialogue and dispute it.

[Swipe79]

I've been pointing out that COMC seems to have hiccups around Nationals every year, I've been selling/buying there for almost ten years now. If it's not one thing, it's another.

This year is a new issue, but there have been issues in the past with processing, shipment, etc. The same reaction occurs every time from people (sometimes the same people) - the sky is falling and COMC is going under. A couple weeks later, no one seems to remember.

COMC runs around on us constantly - there are certain things that you can ask them and either get a brush off or ignored - look back through the main COMC threads and you can pick some up. I think a classic one is the what happens to our cards if COMC does go under.

We experienced COMC saying that they couldn't process Cash-Outs because of "security policy updates" before?

We've had people get run arounds for weeks before?

We've had Customer Service tell us that the person who handles Cash-Outs told them that they were sent when they never were, before?

When?

I know its easy to say that "we'ved experienced this before" without showing proof for it. So where did "we" ever experience those things before? Show me. Don't discredit all of whats been written the past few days without addressing the points one by one. Go back through the previous dialogue and dispute it.

[Swipe79]

It certainly does - no chance it would get done on the weekend though.

Website does not say business days. It says 4 days.

[mcgahee21nfl]

I've been pointing out that COMC seems to have hiccups around Nationals every year, I've been selling/buying there for almost ten years now. If it's not one thing, it's another.

This year is a new issue, but there have been issues in the past with processing, shipment, etc. The same reaction occurs every time from people (sometimes the same people) - the sky is falling and COMC is going under. A couple weeks later, no one seems to remember.

COMC runs around on us constantly - there are certain things that you can ask them and either get a brush off or ignored - look back through the main COMC threads and you can pick some up. I think a classic one is the what happens to our cards if COMC does go under.


Oh great, you've been pointing out. It was only you. Good job. Not sure what you are looking for. You haven't pointed out anything.

You have called people out for overreacting without recognizing their valid gripes. You have said that you are usually paid out within hours on a good day, and make assumptions that the one person who handles the cash-outs was working the Nationals and has to do other things to as part of their job.

I see you defending them, and sniffing your own farts, but I haven't seen you at any point in time in this discussion reference the fact that people who are waiting on Cash-Outs are being lied to? I see you dramatizing what is happening saying people are saying "the sky is falling" when that isn't even remotely what is going on.

How about you jump into the discussion at the point in time and respond to how its okay to lie to people about Cash-Outs. Go respond to any of the few examples that I brought up. You let me know how they are okay. Because thats what this thread is about. I've already used my fingers enough to type out the fact I don't see this ending poorly, so go re-read what you missed about this being one of the minor screwjobs COMC has had.

[shrevecity]

It certainly does - no chance it would get done on the weekend though.

No it does not say BUSINESS days. It clearly says 4 DAYS. And in the other thread someone did get paid Saturday

Now on getting a check it does say business days. However there is no excuse for a Paypal payment taking more than a few hours. Honestly it could easily be automated.
426568

[cruiserdaddy7]

No it does not say BUSINESS days. It clearly says 4 DAYS. And in the other thread someone did get paid Saturday

Now on getting a check it does say business days. However there is no excuse for a Paypal payment taking more than a few hours. Honestly it could easily be automated.
426568

I sent a large batch of cards to Burbank sports cards. Over 3,000 cards. They went through it all the day it arrived and had my check out the next day. Why can't this be as easy when it comes to getting paid?

[mcgahee21nfl]

I sent a large batch of cards to Burbank sports cards. Over 3,000 cards. They went through it all the day it arrived and had my check out the next day. Why can't this be as easy when it comes to getting paid?

Edit- Oh they paid you for what you sold them. Got it. Yea they rule.

[Swipe79]

It seems like your misinterpreting what I post just to aggravate yourself further.

At which point did I say they don't have a valid gripe? If I was waiting for a cash out I'd be annoyed too, all I mentioned was that each year around Nationals there seem to be issues. It's business as usual.

I'm not defending COMC on any account here - they need to pay out within the time frame set on the website. They should have gone to a simpler system for cash outs long ago. There has been speculation about why that's not happening in the past as well.

There are all kinds of issues that COMC has and the customer service guys are just buying time.

Oh great, you've been pointing out. It was only you. Good job. Not sure what you are looking for. You haven't pointed out anything.

You have called people out for overreacting without recognizing their valid gripes. You have said that you are usually paid out within hours on a good day, and make assumptions that the one person who handles the cash-outs was working the Nationals and has to do other things to as part of their job.

I see you defending them, and sniffing your own farts, but I haven't seen you at any point in time in this discussion reference the fact that people who are waiting on Cash-Outs are being lied to? I see you dramatizing what is happening saying people are saying "the sky is falling" when that isn't even remotely what is going on.

How about you jump into the discussion at the point in time and respond to how its okay to lie to people about Cash-Outs. Go respond to any of the few examples that I brought up. You let me know how they are okay. Because thats what this thread is about. I've already used my fingers enough to type out the fact I don't see this ending poorly, so go re-read what you missed about this being one of the minor screwjobs COMC has had.

[Swipe79]

Sorry - I meant that it certainly does just say four days - not business days. I was agreeing with you. It was the first I had heard of a Saturday payment before, I've had them wait until Monday anytime I've cashed out mid to late week.

There was a discussion some time ago (may have been on another site) about why the Paypal payout couldn't be automated.

No it does not say BUSINESS days. It clearly says 4 DAYS. And in the other thread someone did get paid Saturday

Now on getting a check it does say business days. However there is no excuse for a Paypal payment taking more than a few hours. Honestly it could easily be automated.
426568

[notsublime]

ID 23393611 8/6/18

I provided the ID # to see what kind of pecking order there is, if any.

Well today is day #4. Unless day #1 doesn't count because that is the day they received it, making today day #3, but maybe its 4 complete days which then make today day #2.

Now that we have established that today is only day #2 of 4, Friday would then be day #3, so I should plan on seeing it sometime in September. Right?

Seriously though, I hope those in front of me are starting to receive what is rightfully theirs.

[cruiserdaddy7]

Well today is day #4. Unless day #1 doesn't count because that is the day they received it, making today day #3, but maybe its 4 complete days which then make today day #2.

Now that we have established that today is only day #2 of 4, Friday would then be day #3, so I should plan on seeing it sometime in September. Right?

Seriously though, I hope those in front of me are starting to receive what is rightfully theirs.

I would assume yours is due on the 10th.

Again, the silence and delay from the norm in paying people says all anyone needs to know.

[cardlawyer]

FWIW, submitted $1,000.00 cash-out request on Monday and the funds were sent today.

[notsublime]

I would assume yours is due on the 10th.

Again, the silence and delay from the norm in paying people says all anyone needs to know.

I received mine this afternoon. Thank you COMC.

[ga5150]

I requested on 08/06 at 8:00am EST. The funds came in today around lunch time so it was 3 days. And FWIW, it was a small (less than $100) amount. I don't know about the theories that larger amounts being be paid out first comes into play with this.

[allstarcollect]

Seems like now that the National is over, payments have picked up. Conspiracy theorists unite!

[checkoutmydeals]

Cash Out Request placed Monday, August 6
Paypal payment received Thursday, August 9

Cash Out Request placed Tuesday, July 31
Paypal payment received Friday, August 3

Individual results may vary.

[cruiserdaddy7]

Cash Out request placed August 6th

Still no payment.

[cruiserdaddy7]

Cash Out request placed August 6th

Still no payment.

Received my cashout this morning via PayPal.