Problems Downloading New Panini App

[jkl165116]

Hi all:

Ive tried logging on the the updated app this morning and forgot my password. After several failed attempts I clicked the forgot password and updated it. Now as I try logging on instead of the incorrect pw error that i was receiving, i now see a something went wrong error. I tried typing in a bad password and itd tel me error incorrect pw after changing multiple times so i know im not locked out.

Is anybody else having this issue?

Thanks in advance

[LeonfromNC]

You try removing the app and reinstalling it?

[CP3toOKC]

I'm having the same issue. Getting the error "something went wrong. Please try again later"

[GeechQuest]

FWIW the new app sucks. Way too much going on with it.

[jkl165116]

You try removing the app and reinstalling it?

Yup, tried that and got same error and tried changing pw again on newy downloaded app and got the same error

[LeonfromNC]

What kind of phone you got

[Pathora]

I have the something went wrong error, decided to call Panini myself to see what was going on, got a very nice guy who asked me for a screenshot of it and said others have the same issue. They're trying to figure out what went wrong on their end, they said there will be a few updates along the way just fixing little things.

[bigbadballard]

Where do you go for redemptions now?

[chrymat]

Where do you go for redemptions now?


Same question, I couldn't find it!

[BigRhino]

Yup same issue for me. Its so strange that they merged two apps where we had different logins for each into one. I hope this gets fixed before the next FOTL drop or the silver pack optic drop on rewards

[Orangejello727]

Where do you go for redemptions now?

I went to the support pull down and hit open ticket.. then click on redemptions. It then takes you to a site that looks similar to the one that used to exist for redemptions

[Round Mound]

I went to the support pull down and hit open ticket.. then click on redemptions. It then takes you to a site that looks similar to the one that used to exist for redemptions

Thanks for the tip :)!

[gameissued]

Same here.. I made the mistake of resetting my password. Called customer support and they fwd'd me to a rep who sent me a pw reset again. The new pw is invalid and my old password still kind of works? I still have the same error message.. "Something went wrong.."

[jkl165116]

What kind of phone you got

Its an iphone X. Im gonna try logging on a computer later maybe thatll do the trick

[bigbadballard]

I went to the support pull down and hit open ticket.. then click on redemptions. It then takes you to a site that looks similar to the one that used to exist for redemptions

good find. thanks.

[iloveturbos]

Same issue as well. Reset password like 5 times, still doesn’t work. I thought it was just me, but I guess not

[zopfan]

Anyone have the same issue as me? I used to link 2 reward account to the same email address only login with 2 different username now how do I see second account with 1 email address login?

[Wiseysez]

What is the new app called? I did a search yesterday and didn’t find anything that looked new to me.

[gameissued]

Just got an e-mail update from them and seems and all is fixed. Was able to log in and see my points, order history, etc, yay!

[Orangejello727]

Mine still doesnt work. They probably just fixed yours

[notoriousrmb]

My account is missing all rewards points, sending yet another email...

[jkl165116]

Just got an e-mail update from them and seems and all is fixed. Was able to log in and see my points, order history, etc, yay!

Mine works now!! Thanks for the update.. first thing i did when i logged on and saw all those buttons- log off until i have more coffee

[Pathora]

Mine still doesnt work. They probably just fixed yours

Mine was fixed as well with an email sent to me.

[zopfan]

Which email to sent to? I haven’t got a response from them