Ebay negative question

[Csmontie]

OK I know Ebay loves the buyers and could care less about us sellers. Anyway I get this neg from a buyer and they never even contacted me prior to. I sent a card ($40) that had a flaw on it I did not see it and it was not visible in the pictures. So almost a week after receiving the card I get hit with a negative and all that the buyer had to do was contact me and I would of taken care of it. Even offer the buyer the chance to sent it back after the negative was given, but have received no response. Have any of you tried to ask ebay to remove a negative or is that not possible and I should just take the neg and move on. It just bothers me as I pride myself on good customer service and this buyer didnt even give me a chance

[alexlazarevich]

Welcome to the club.

As long as the feedback isn't hidden and most of it was positive, a few negs would never steer me away from a specific seller.

If eBay still allows it, you might consider responding to the negative feedback. Do not make it personal. Something like: "Sorry for the problem with the transaction, I aim to provide 100% customer satisfaction." Think of it this way: you are speaking to the NEXT customer, not the previous one.

Most negs and dings I've received were due to my failures to specify condition problems. Look over your inventory carefully and be honest and to the point.

Good luck.

[dbackschamp2001]

There is a way to send a request for feedback revision to the buyer. I've had luck in the past by sending a buyer a message and asking how I could fix the issue. If they refuse to change it then you can put a response on the feedback. Like the previous person said 1 negative shouldn't hurt you too much.

[shrevecity]

I have had many removed but the buyer not contacting you is not going to be enough.

Negs do not hurt unless you get multiples for the same reason in a short period of time.

[Cactuspies]

I think my 1st is coming so I may finally be in the club. buyer has someone stealing her mail and has a rather interesting history of it happening from what I've seen on toolhaus, but wants to know what I'm going to do about her not getting her mail from her mailroom/doorman/carrier.

[alexlazarevich]

I think my 1st is coming so I may finally be in the club. buyer has someone stealing her mail and has a rather interesting history of it happening from what I've seen on toolhaus, but wants to know what I'm going to do about her not getting her mail from her mailroom/doorman/carrier.

What does tracking say? Delivered?

[Cactuspies]

What does tracking say? Delivered?

yup, she's been pestering me virtually non-stop since the 21st.

DELIVERED FRONT DESK/RECEPTION/MAIL ROOM

May-20-19, 17:17 PM,

I did a google lookie on the address yesterday and it's a million dollar loft in NYC.

I told her to contact her PO for geotracking multiple times and all she says is her doorman and carrier don't have it.

I told her last week she could open a missing mail claim 7 business days after it shows delivered, but she keeps asking me what I'm going to do.

I told her someone must be stealing her mail. So I opened a missing mail case and told her that the USPS will prosecute anyone caught doing mail fraud (you know as a scare)

Then I did a toolhaus search.

Detailed item information is not available for the following items because the Feedback is over 90 days old.
Neutral feedback rating cancelled order, buyer beware Seller: Member id leftysauctions (Yellow shooting star icon for feedback score in between 10,000 to 24,999) More than a year ago
Reply by leftysauctions (Mar-29-18 10:15):
Listed item twice by mistake, buyer given full & immediate refund.
-- --
Negative feedback rating unresponsive seller, buyer beware! Seller: Member id fatbassettballcards (Purple star icon for feedback score in between 500 to 999) More than a year ago
Reply by fatbassettballcards (Mar-30-18 14:30):
Off'd a full refund 3x including 7 MINUTES after 1st message.Still neg fdb? Wow!
-- --
Neutral feedback rating did not receive card, had to open an eBay case for a refund Seller: Member id timetosellsurplus (Purple shooting star icon for feedback score in between 50,000 to 99,999) More than a year ago
-- --
Neutral feedback rating did not receive card, had to open an eBay case for a refund Seller: Member id timetosellsurplus (Purple shooting star icon for feedback score in between 50,000 to 99,999) More than a year ago
-- --
Negative feedback rating sent damaged item, did not give details on how to get it fixed, BUYER BEWARE! Seller: Member id 1cardboardwarrior1 (Teal star icon for feedback score in between 100 to 499) More than a year ago
Reply by 1cardboardwarrior1 (Feb-05-18 09:24):
A full refund was offered/wasn't good enough/buyer wanted other items discounted
Follow-up by 2***p (Feb-05-18 09:36):
Sent cracked case & i need info to fix; seller tried to replace w/inferior card
-- --
Negative feedback rating shipped & recalled package, then cancelled the transaction without my consent Seller: Member id changuye-233 More than a year ago
-- --
Negative feedback rating Poor customer service, didn't receive correct item, no resolution, BUYER BEWARE! Seller: Member id fromsecondstorywindow2222 (Blue star icon for feedback score in between 50 to 99) More than a year ago
-- --
Negative feedback rating bad seller - won't take responsibility for shipping, only selling - buyer beware Seller: Member id amtsupply (Red star icon for feedback score in between 1,000 to 4,999) More than a year ago
Reply by amtsupply (Jan-21-18 06:45):
It's probably because we don
Follow-up by 2***p (Jan-21-18 09:55):
seller said to me that he doesn't provide customer service after shipping! wow!
-- --
Negative feedback rating bad seller - won't take responsibility for shipping, only selling - buyer beware Seller: Member id amtsupply (Red star icon for feedback score in between 1,000 to 4,999) More than a year ago
Reply by amtsupply (Jan-21-18 06:46):
It's probably because we don't own the post office. Tracking is provided fast..
Follow-up by 2***p (Jan-21-18 09:55):
Seller is rude & doesn't provide customer service post sale! POOR SELLER! BEWARE
-- --
Negative feedback rating bad seller - buyer beware! Seller: Member id wendrile-6
No longer a registered user More than a year ago
-- --
Negative feedback rating BAD SELLER, WRAPS $100 CARD IN PAPER TOWELS, NO OTHER PROTECTION - BADD SELLER! Seller: Member id djctexan (Teal star icon for feedback score in between 100 to 499) More than a year ago
Reply by djctexan (Nov-27-17 11:43):
roblem from the start. Blocked her from buying. No other complaints
Follow-up by 2***p (Nov-28-17 11:05):
WRAPPING A $100 CARD IN PAPER TOWERS WITH NO PLASTIC IS IRRESPONSIBLE - BEWARE!
-- --
Negative feedback rating POOR PACKAGING, HORRIBLE SELLER, BUYER BEWARE - YOU HAVE BEEN WARNED! Seller: Member id djctexan (Teal star icon for feedback score in between 100 to 499) More than a year ago
Reply by djctexan (Nov-27-17 11:44):
She's clueless. Ive had no other complaints about packaging, just wants to whine
Follow-up by 2***p (Nov-28-17 11:06):
WRAPPING A $500+ CARD IN NEWSPAPER W/O PLASTIC IS POOR JUDGMENT - BEWARE!
-- --
Negative feedback rating cancelled transaction Seller: Member id duncan120_games (Teal shooting star icon for feedback score in between 25,000 to 49,999) More than a year ago
-- --

[shrevecity]

yup, she's been pestering me virtually non-stop since the 21st.

DELIVERED FRONT DESK/RECEPTION/MAIL ROOM

May-20-19, 17:17 PM,

I did a google lookie on the address yesterday and it's a million dollar loft in NYC.

I told her to contact her PO for geotracking multiple times and all she says is her doorman and carrier don't have it.

I told her last week she could open a missing mail claim 7 business days after it shows delivered, but she keeps asking me what I'm going to do.

I told her someone must be stealing her mail. So I opened a missing mail case and told her that the USPS will prosecute anyone caught doing mail fraud (you know as a scare)

Then I did a toolhaus search.

Detailed item information is not available for the following items because the Feedback is over 90 days old.
Neutral feedback rating cancelled order, buyer beware Seller: Member id leftysauctions (Yellow shooting star icon for feedback score in between 10,000 to 24,999) More than a year ago
Reply by leftysauctions (Mar-29-18 10:15):
Listed item twice by mistake, buyer given full & immediate refund.
-- --
Negative feedback rating unresponsive seller, buyer beware! Seller: Member id fatbassettballcards (Purple star icon for feedback score in between 500 to 999) More than a year ago
Reply by fatbassettballcards (Mar-30-18 14:30):
Off'd a full refund 3x including 7 MINUTES after 1st message.Still neg fdb? Wow!
-- --
Neutral feedback rating did not receive card, had to open an eBay case for a refund Seller: Member id timetosellsurplus (Purple shooting star icon for feedback score in between 50,000 to 99,999) More than a year ago
-- --
Neutral feedback rating did not receive card, had to open an eBay case for a refund Seller: Member id timetosellsurplus (Purple shooting star icon for feedback score in between 50,000 to 99,999) More than a year ago
-- --
Negative feedback rating sent damaged item, did not give details on how to get it fixed, BUYER BEWARE! Seller: Member id 1cardboardwarrior1 (Teal star icon for feedback score in between 100 to 499) More than a year ago
Reply by 1cardboardwarrior1 (Feb-05-18 09:24):
A full refund was offered/wasn't good enough/buyer wanted other items discounted
Follow-up by 2***p (Feb-05-18 09:36):
Sent cracked case & i need info to fix; seller tried to replace w/inferior card
-- --
Negative feedback rating shipped & recalled package, then cancelled the transaction without my consent Seller: Member id changuye-233 More than a year ago
-- --
Negative feedback rating Poor customer service, didn't receive correct item, no resolution, BUYER BEWARE! Seller: Member id fromsecondstorywindow2222 (Blue star icon for feedback score in between 50 to 99) More than a year ago
-- --
Negative feedback rating bad seller - won't take responsibility for shipping, only selling - buyer beware Seller: Member id amtsupply (Red star icon for feedback score in between 1,000 to 4,999) More than a year ago
Reply by amtsupply (Jan-21-18 06:45):
It's probably because we don
Follow-up by 2***p (Jan-21-18 09:55):
seller said to me that he doesn't provide customer service after shipping! wow!
-- --
Negative feedback rating bad seller - won't take responsibility for shipping, only selling - buyer beware Seller: Member id amtsupply (Red star icon for feedback score in between 1,000 to 4,999) More than a year ago
Reply by amtsupply (Jan-21-18 06:46):
It's probably because we don't own the post office. Tracking is provided fast..
Follow-up by 2***p (Jan-21-18 09:55):
Seller is rude & doesn't provide customer service post sale! POOR SELLER! BEWARE
-- --
Negative feedback rating bad seller - buyer beware! Seller: Member id wendrile-6
No longer a registered user More than a year ago
-- --
Negative feedback rating BAD SELLER, WRAPS $100 CARD IN PAPER TOWELS, NO OTHER PROTECTION - BADD SELLER! Seller: Member id djctexan (Teal star icon for feedback score in between 100 to 499) More than a year ago
Reply by djctexan (Nov-27-17 11:43):
roblem from the start. Blocked her from buying. No other complaints
Follow-up by 2***p (Nov-28-17 11:05):
WRAPPING A $100 CARD IN PAPER TOWERS WITH NO PLASTIC IS IRRESPONSIBLE - BEWARE!
-- --
Negative feedback rating POOR PACKAGING, HORRIBLE SELLER, BUYER BEWARE - YOU HAVE BEEN WARNED! Seller: Member id djctexan (Teal star icon for feedback score in between 100 to 499) More than a year ago
Reply by djctexan (Nov-27-17 11:44):
She's clueless. Ive had no other complaints about packaging, just wants to whine
Follow-up by 2***p (Nov-28-17 11:06):
WRAPPING A $500+ CARD IN NEWSPAPER W/O PLASTIC IS POOR JUDGMENT - BEWARE!
-- --
Negative feedback rating cancelled transaction Seller: Member id duncan120_games (Teal shooting star icon for feedback score in between 25,000 to 49,999) More than a year ago
-- --

If it shows delivered and the item was shipped in your stated handling time if the neg is about the non-delivery then once she leaves it call Ebay and it should be removed. Better yet have her open a claim where it should be decided in your favor and the neg removed that way.

[alexlazarevich]

If tracking shows delivered, you will win most "item not received" claims against you.

If negative feedback is left, you can always call eBay to request removal of feedback if you believe said feedback to be against policy. (feedback extortion, for example) eBay can look at messages between buyer/seller for evidence.

Remember, one bad feedback will never sink a ship. That is my opinion.

Best of luck, doesn't sound like a fun experience for you.