Ebay Feedback: Do I dare leave a (-)?

[CODYJM]

So i purchased a Matt Davidson Gold Ref Auto and paid $2.75 in shipping. I got the package yesterday and there were two 44cent stamps on the package. What the hell I thought as I saw the postal note saying I owed 37 cents more for the package. I am pissed!! I am going to put a 1 for DSR in Shipping. But, I am mad. I dont care if it is only 37 cents. I paid $2.75 and he only pays 88 cents and I have to cover the rest.

[guru]

I wouldn't leave a negative, just ding his DSRs.

[go_steelers07]

no negative........... just low DSR on shippinig.

[Tyler]

I'd leave a neutral and ding his DSRs.

[guru]

I'd leave a neutral and ding his DSRs.

over 37 cents? :eek::eek:

PM me your paypal address and I will give you 37 cents.

I am sure if the buyer will contact the seller about this he will be happy to make it right.

You guys need to get this stuff in perspective. you can find 37 cents in the grocery store parking lot if you look down and are willing to bend over to pick it up. :devil:

[ssc8734]

Leave a NEGATIVE or say you never got it:devil:

The perspective is THESE sellers are the reason there is so much discussion over shipping charges. You should ABSOLUTELY contact the seller first and see what the response is, but if it isn't fixed and some, then NEGATIVE.

[CODYJM]

I agree but a negative is supposed to be left for a negative experience and this sure was one. I will leave a positive and ding his S&H.

[guru]

I agree but a negative is supposed to be left for a negative experience and this sure was one. I will leave a positive and ding his S&H.

Have you contacted the seller to tell him that? Maybe he will make it right.

[cardsrmytherapy]

I wouldn't leave a negative/neutral. I think that's what the DSR's are there for. I'm sure if you told that guy you were going to leave a neg/neutral for for this reason, he would refund you the costs in a heartbeat.

Just my $.02

[houdini]

Hi, before you do anything - contact him and vent your displeasure and see if he will make it right.

If you ever use your account to sell, you might want to let it go. Some day you might get a mystery negative from one of his proxy accounts.

Remember, you DID receive your card.

I would leave a neutral at worst and definitely a 1 in shipping and also a 1 in communication if he does not work it out.

I am very disappointed in some of these responses on here. The seller is absolutely WRONG, but I don't think he meant to rob you or cheat you. He was trying to make a profit off of shipping - which is REALLY dumb.

Good luck.

[stang66dad]

that's still pretty crappy on the sellers end.. $2.75 is more than enough to cover the bubble and FULL price of the shipping.. Ive seen many people on here and other forums complain about $3.00 shipping, saying its too much for no DC and dock peoples DSR... Well cody is paying more than $3 now because someone wanted to squeeze out as much money as they could... I would suggest contacting the seller and see what his deal is...

[BloHockeyNut]

Did he send it in a PWE or a bubble mailer? For some reason I am having a very hard time find small bubble mailers in my area so I am holding off on selling for right now. I needed to ship a card the other day and the cheapest i found was $1.50. I checked all the dollar store and they were all sold out. So $1.50 for the bubble mailer + $1.26 to ship 1st class with dc and i only charged $2.00 for shipping. Plus my listing and selling fees and my paypal fees. I can't belive that people think that supplies are free. As long as the card was shipped in a bubble mailer with DC I think that $2.75 is fair. As for the you oweing $0.37 that is wrong. I would ding him for that reason only.

[Tyler]

over 37 cents? :eek::eek:

PM me your paypal address and I will give you 37 cents.

I am sure if the buyer will contact the seller about this he will be happy to make it right.

You guys need to get this stuff in perspective. you can find 37 cents in the grocery store parking lot if you look down and are willing to bend over to pick it up. :devil:

Its not the .37 man. If it was a nickel or $5, I'd do the same thing. It's irresponsible and unprofessional. Future buyers have a right to know this about a seller. I can't picture you or me selling a card that would arrive postage due, that's not good business.

I would contact the seller first without a doubt. Depending on what was said, I'd go from there. No response/unwilling to help = neutral.

EDIT: In over 12 years on eBay, I've only left 2 neutrals and 2 negatives.

[houdini]

Its not the .37 man. If it was a nickel or $5, I'd do the same thing. It's irresponsible and unprofessional. Future buyers have a right to know this about a seller. I can't picture you or me selling a card that would arrive postage due, that's not good business.

I would contact the seller first without a doubt. Depending on what was said, I'd go from there. No response/unwilling to help = neutral.

I agree. Plus, negatives and neutrals have a herd mentality. If you see a seller with no negatives, you are less inclined to leave a negative. However, if you see a seller with a negative or neutral, you are inclined in that direction as well. It is a form of social proofing.

If you leave him a neutral (assuming he refuses to make it right), then the next person he treats this way will be more likely to do the same.

Side note, I did send a package that arrived postage due once. I weighed it on my digital scale and purchased the shipping label online. It arrived with 17 cents due. The buyer contacted me and I paid it and sent him another package for free - I am just saying it can happen. 1:3000

[auctionjmm]

I did send a package that arrived postage due once. I weighed it on my digital scale and purchased the shipping label online. It arrived with 17 cents due. The buyer contacted me and I paid it and sent him another package for free - I am just saying it can happen. 1:3000

This is exactly the reason I would contact the seller first and foremost...probably before even starting a thread like this. I have had crazier things happen to packages I've sent out and wouldn't have known if my buyers hadn't wrote me to tell me. The "communication" rating on the DSR scale should go both ways. Buyers have to be honest and let the seller know what is happening on their end.

This seller may not know the packages are being marked as postage due. Heck, i've had postal employees weigh my packages at the counter, post them, and then I get a letter a few days later that they were insufficient! It might be a postal error that the seller is getting blamed for!

As far as the 2.75 charge v.s. profiting on shipping, I think there has to be SOME head room. The cost of bubble mailer and top loader should be covered at the very least. Probably should have been charged closer to $2.00, but Amazon.com charges 4.99 s/h even if you order a bumper sticker, so an eBay seller asking $2.00-2.50 and using a little to cover supplies isn't out of line.

[Tyler]

I agree. Plus, negatives and neutrals have a herd mentality. If you see a seller with no negatives, you are less inclined to leave a negative. However, if you see a seller with a negative or neutral, you are inclined in that direction as well. It is a form of social proofing.

If you leave him a neutral (assuming he refuses to make it right), then the next person he treats this way will be more likely to do the same.

Side note, I did send a package that arrived postage due once. I weighed it on my digital scale and purchased the shipping label online. It arrived with 17 cents due. The buyer contacted me and I paid it and sent him another package for free - I am just saying it can happen. 1:3000

I get that, but he contacted you and you made it more than right. This earns you a positive.

[Tyler]

It might be a postal error that the seller is getting blamed for!

No sir. 2 postage stamps does not equal $2.75. Seller error/negligence/wanting to profit more in this case.

[dizzydolse]

Don't you have to go to your local post office and pay the postage before you can get your package?

[ilovethelakings]

Don't you have to go to your local post office and pay the postage before you can get your package?

Yes, you do unless the postman happens to catch you at home.
Negative his arse unless the seller makes things right.

[dizzydolse]

Yeah it wouldn't even be about the $.37 for me. What if the guy lives 10 minutes away from the PO? He has to make a special trip to go pay them $.37 and get his package that he already over paid for shipping because the seller is ignorant and cheap? Neutral at the absolute least and I have never given a seller a negative or DSR less than 5 in my life. This particular instance would piss me off though. I have had traders do this to me and I can't stand it.

[auctionjmm]

No sir. 2 postage stamps does not equal $2.75. Seller error/negligence/wanting to profit more in this case.

Would your opinion change if he had charged $1.50? There are really two issues here.

1.) Insufficient postage
2.) Overcharging for shipping

I am arguing that the insufficient postage could be a postal error. It has happened to me on several occasions as a seller so I know. There are technically three different ways that a bubble mailer can be posted depending on size and weight, and I've seen some offices do them differently than others. It's usually caused by a postal worker who doesn't know the package size and weight limits and instead of looking it up, they guess. I've had mail returned to me for the same reason as well. Even though I posted it right, someone logged it wrong and sent it back to me.

The shipping charge is another issue. I believe $2.00 is fair and that is what I charge, so yes that extra .75 is probably not necessary in this case. Even at 2.00 though, there is still some "profit" which actually goes towards bubble mailers, top loaders, penny sleeves, team bags, and bubble wrap (which I sometimes use for additional security). A seller has a right to charge enough to cover these supplies IMO.

Bottom line...negatives, neutrals, low DSR's, etc. should never be left without contacting seller first. It's amazing how many people here are labeling the seller as a scum bag and the poor guy hasn't even had a chance to respond to the buyer yet lol.

[babybull]

over 37 cents? :eek::eek:

PM me your paypal address and I will give you 37 cents.

I am sure if the buyer will contact the seller about this he will be happy to make it right.

You guys need to get this stuff in perspective. you can find 37 cents in the grocery store parking lot if you look down and are willing to bend over to pick it up. :devil:

Sorry, but this isn't even close to the point. The seller charged $2.75 for shipping and then shorted the postage? I don't care if it was a penny. The buyer was charged way more than enough to cover the postage and shouldn't be expected to pay a postage due.

[zep]

88 cents is what a uniformly flat package would cost. May have been deemed sufficient at the PO depending on the clerk.

$1.22 is for the same size that is not uniformly flat. May have been deemed insufficient by a different employee in a different PO who was having a bad day.

[bboi30]

Had a recent member here agree to a sale with DC (not naming the guy so don't ask) and he sent it the same way with no dc. I PMed him and gave him options. He did the stand up thing and refunded the cost of paypal shipping.

I truthfully only asked for an apology, but he refunded the .19 cents it would have cost him and an apology, I congratulated him on doing the right thing and I left him a positive, and being stand up he actually issued me a positive as well. Thats best case scenario.

Had he not responded or blown me off Since I got the package and all was ok I would have left a neutral, with low DSR's which should be the case here. Just my .02 cents.

[mnvikingstwins]

Did he send it in a PWE or a bubble mailer? For some reason I am having a very hard time find small bubble mailers in my area so I am holding off on selling for right now. I needed to ship a card the other day and the cheapest i found was $1.50. I checked all the dollar store and they were all sold out. So $1.50 for the bubble mailer + $1.26 to ship 1st class with dc and i only charged $2.00 for shipping. Plus my listing and selling fees and my paypal fees. I can't belive that people think that supplies are free. As long as the card was shipped in a bubble mailer with DC I think that $2.75 is fair. As for the you oweing $0.37 that is wrong. I would ding him for that reason only.

Save the bubble mailers you get from purchases/trades, and buy thin yellow envelopes that you can put a full bubble mailer inside of it

[pmannings#1fan]

Leave a NEGATIVE or say you never got it:devil:

The perspective is THESE sellers are the reason there is so much discussion over shipping charges. You should ABSOLUTELY contact the seller first and see what the response is, but if it isn't fixed and some, then NEGATIVE.

Agree 100% with this post. If they charge 2.75 for shipping Christ just do it right, 1.58 through paypal in bubble mailer. Seller still scores 1.17 profit on the shipping charged!! NEG HIM FOR SURE

[jr24ai3]

First of all, its your ebay account, so do what you want. Everyone wants to complain about something before trying to resolve it. I'm sure the seller will be happy to give you a $1 refund or so. I've NEVER left a negative/neutral in 11+ years on ebay. Even if a guy charges $5 and puts it in a white envelope, I still leave a positive and 5 stars. I don't care as long as my card wasn't damaged. I knew the shipping cost up front and factored that into the price I bid. That is one reason why i'm not in favor of rating someones shipping charges. I personally charge $3.00 to ship a card in a bubble mailer w/ DC. There are costs such as supplies, mailers, and gas to drive to the post office to drop your package off. I could just leave it in my mailbox w/ the flag up, but do you really want me do that to save you $.50 on shipping charges and risk some punk kid taking it out of my box before the mailman picks it up? If its a nicer card, is $5.00 for shipping plus insurance. Almost everyone makes $$$ off the shipping you pay when you order online. Why do people complain so much when it happens on ebay?

[auctionjmm]

First of all, its your ebay account, so do what you want. Everyone wants to complain about something before trying to resolve it. I'm sure the seller will be happy to give you a $1 refund or so. I've NEVER left a negative/neutral in 11+ years on ebay. Even if a guy charges $5 and puts it in a white envelope, I still leave a positive and 5 stars. I don't care as long as my card wasn't damaged. I knew the shipping cost up front and factored that into the price I bid. That is one reason why i'm not in favor of rating someones shipping charges. I personally charge $3.00 to ship a card in a bubble mailer w/ DC. There are costs such as supplies, mailers, and gas to drive to the post office to drop your package off. I could just leave it in my mailbox w/ the flag up, but do you really want me do that to save you $.50 on shipping charges and risk some punk kid taking it out of my box before the mailman picks it up? If its a nicer card, is $5.00 for shipping plus insurance. Almost everyone makes $$$ off the shipping you pay when you order online. Why do people complain so much when it happens on ebay?

Thank you for this. I sometimes feel alone in these debates. Glad there are at least a few smart/good business people in this world!

[zep]

Why do people complain so much when it happens on ebay?

The sense of entitlement of todays younger generation. I'd be surprised if most of the complainers have dealt with life very much.

[dthimesch]

I'm in the no negative but dinging DSR's boat.

[danimal]

I would just whine on a message board.

[Sports Fan Ston]

Agree 100% with this post. If they charge 2.75 for shipping Christ just do it right, 1.58 through paypal in bubble mailer. Seller still scores 1.17 profit on the shipping charged!!

WRONG.

The shipper has costs other than the postage, ever heard of "shipping and HANDLING?"

Shipping + Bubble mailer + Sleeves + Loaders (varying cost depending on sizes) + Team Bags + Tape + Self-adhesive shipping labels + Printer paper for invoices + Printer Toner + Gas getting to the PO. I also take the time to cut boxes from things that have been shipped to me into squares to bind around the cards I sell (which I make clear in my auctions), the time I spend to add an extra layer to protect your card is worth a few pennies.

Jackwagons on eBay don't realize that the cost of shipping is more than the cost of postage and it drives me freakin crazy!

[7290morint]

Regardless of whether the seller made a profit or not isn't the issue that he paid an additional cost for shipping and the package arrived with needing more postage? If you pay an additional cost for shipping the item should get to you without requiring extra postage.

Me personally, I wouldn't leave a negative just because of everything that I have read on this board. I think the proper thing to do would be to contact the seller and ask for a refund of the shipping cost. See if you can work it out first like actual adults do. Do not try to extort it out of the seller by threatening to leave negative feedback. Just be clear in what the issue is and what you would like done to resolve it. If he refuses then you can take the appropriate action.

[CODYJM]

I left a positive and simply gave a 1 for Shipping and Handling. I expect that if I pay $2.75 for shipping regardless of the cost to ship I will pay no more because that is what I was charged. It's all a business transaction. If you go anywhere and you have to pay more than an advertised price would you be upset? Absolutely. Not one person in here would simply say ok here is the extra money.

[jimssouvenirs]

WRONG.

The shipper has costs other than the postage, ever heard of "shipping and HANDLING?"

Shipping + Bubble mailer + Sleeves + Loaders (varying cost depending on sizes) + Team Bags + Tape + Self-adhesive shipping labels + Printer paper for invoices + Printer Toner + Gas getting to the PO. I also take the time to cut boxes from things that have been shipped to me into squares to bind around the cards I sell (which I make clear in my auctions), the time I spend to add an extra layer to protect your card is worth a few pennies.

Jackwagons on eBay don't realize that the cost of shipping is more than the cost of postage and it drives me freakin crazy!

I'm not saying that I would ding you for shipping, because I've never dinged anyone for shipping costs, regardless of how much it is. However, i've had some customers threaten me before in regard to my lack of shipping discounts per cost, and they pointed out to me that it is actually AGAINST ebay policy to charge for gas / time / basically any handling costs. Just another way they get money for wanting you to print labels at home. Also, if you are printing labels at home, you shouldn't have gas costs to get to the PO bc you can just ship them from your home. The gas costs, if any, when you are running it as a business, are deductable as mileage, which is a $.50 / mile deductible. yay taxes.

[mrchipz]

i would leave a NEGATIVE for sure. i dont care if it .37 or $37 it is the principle. im soooo tired of ebay sellers charging like $3 for shipping and handling and then you get the item with no dc with stamps on it. i charge $3 for every card i sell on ebay and that includes bubble mailer ,top loader, team bag and delivery confirmation and i still profit over $1 from every card for handling and gas. this guy is just being greedy and it has gotten to be retarded lately. how do people even send something with no dc is amazing to me. someone had the nerve to send me a card i won about a year ago that i paid $78 for and they charged $3.50 for shipping and i got it in a pwe with no delivery confirmation. i was soooo tempted to say i never got it just to start teaching these cheap skates a lesson.

[SelfDestruct808]

I wouldn't give him a negative, if the card you received was exactly what you thought it would be, then that's a positive. I've seen many people complain on shipping charges, if shipping cost is $5,and knowing I only had $10, most Id offer or bid is $5, if shipping was $3, my max bid or offer would be $7. To me, I look at it at this, if you bid or make an offer, factor in the shipping cost with what your willing to spend, that's why I feel like if a person can't give a 5 star on shipping charges, why bid at all if your not willing to spend that much if you've already factored in what your willing to pay in the first place, just my opinion.

[legendroy]

i would leave a NEGATIVE for sure. i dont care if it .37 or $37 it is the principle. im soooo tired of ebay sellers charging like $3 for shipping and handling and then you get the item with no dc with stamps on it. i charge $3 for every card i sell on ebay and that includes bubble mailer ,top loader, team bag and delivery confirmation and i still profit over $1 from every card for handling and gas. this guy is just being greedy and it has gotten to be retarded lately. how do people even send something with no dc is amazing to me. someone had the nerve to send me a card i won about a year ago that i paid $78 for and they charged $3.50 for shipping and i got it in a pwe with no delivery confirmation. i was soooo tempted to say i never got it just to start teaching these cheap skates a lesson.

so whats worst them being cheap or someone trying to scam someone else?

[mrchipz]

so whats worst them being cheap or someone trying to scam someone else?

oh definitely being cheap. i always factor in a card with shipping. like if theres a $10 card i want id buy it for $10 with free shipping or for a penny with $9.99 shipping like others have said same thing. BUT, its just the principle that they didnt even put enough postage on it and made the buyer go through the hassle of paying the extra postage. its just bad business. and i never did do that just said i was tempted too. bad karma so i cant do that. but it sucks when you see people just abuse the system and then cheapskate out of it. like i said if i won a $1000 card for $1 with $999 shipping as long as i got it shipped securely in good condition i would leave all 5 stars and positive. we all know how shady ebay is and how much there fees are so we know what we are doing when we do this but the principle that they charged that much and didnt even put enough postage and made the buyer had to pay the extra before getting the package is just retarded. people are ALWAYS so quick to neg you for nothing. if i did this to one of my buyers i would have a negative in a heartbeat.

[auctionjmm]

how do people even send something with no dc is amazing to me.

That's like when my students ask me how the heck I made it through high school without a cell phone! Don't forget DC for .19 and home-printed labels are an innovation we've just recently seen, so it's not too hard to believe that people still write their own labels and stamp their own mail. I remember when eBay was check/money order only and absolutely no regulations in terms of protecting buyers or sellers, so some of us might still have that old school mentality.

For the record, I do not DC anything under $10. If someone buys a 2 buck card from me I stamp it and go on my way. If it doesn't get there or if the buyer tries to scam me, I don't sweat it. BUT I would never send a $78 card without insurance and DC. Insurance is a whole other argument though. Sellers that advertise "insurance optional" are not realizing that Paypal can back charge anything that doesn't have proof of delivery, regardless of whether the buyer paid for insurance. It's the seller's responsibility to make sure it gets there, and if it doesn't, give the seller a chance to make things right.

[snakebit95]

I always wonder why people are so afraid or will not take the time to contact a seller if they have a problem. Instead they would rather hammer DSR's or leave negative feedback. I buy and sell, and would never leave negative feedback or hit the DSR's without first contacting the seller to share my problem. Give the seller the chance to correct what ever issue is bothering you. I would also do everything reasonably possible to satisfy a buyer if they contact me first. Talking about the problem always gets better results for both sides. Hiding behind the computer screen / DSR hits gains nothing unless you get some kind of sick self-satisfaction from retaliation.

[pac213up]

WRONG.

The shipper has costs other than the postage, ever heard of "shipping and HANDLING?"

Shipping + Bubble mailer + Sleeves + Loaders (varying cost depending on sizes) + Team Bags + Tape + Self-adhesive shipping labels + Printer paper for invoices + Printer Toner + Gas getting to the PO. I also take the time to cut boxes from things that have been shipped to me into squares to bind around the cards I sell (which I make clear in my auctions), the time I spend to add an extra layer to protect your card is worth a few pennies.

Jackwagons on eBay don't realize that the cost of shipping is more than the cost of postage and it drives me freakin crazy!

All of the above is true except for gas. Ebay's handling policy clearly states it should not be included in S/H.

[babybull]

I charge 2 bucks--unless postage goes up I won't change it. As far as I am concerned, shipping is not supposed to be a profit maker and I am just breaking even. I do, however, start every card at 99 cents. I've seen numerous sellers that will start the card at a penny and then want 4 or 5 bucks for shipping. Ridiculous.

[MrSnyder]

You could also file a item not received claim (which would make you a tool, IMO). Then you'd get all of your money back since he'd have no proof that the item was delivered.

[stjoesportscard]

I just want to know the sellers response. Is there a middle or end to this story or is it going to continue to be a debate. If something is wrong with my purchases, I send a polite email to take care of it or apologize. If its not corrected accordingly than I change the way I do business with them and let them know.

So contact the seller first and see if he makes it right!

[THE(NEXT)LEVEL]

I would contact the seller and nicely tell him that I had to pay the extra postage. If he responded nicely, I will give him positives and wouldn't even ding him on the DSR. If he was a jerk, I would give him a positive and 1 for shipping. Kind of makes me laugh b/c I send all of my stuff UPS and there were times that I would pay more for shipping than what I charged, and I would still get people giving me lower DSR on shipping fees.

[CODYJM]

All is well in this developing story. I had contacted him 3 days ago and had not received a response. I left him + feedback, by doing so he apologized and refunded all shipping costs. Goes to show with a little communication and honesty from both sides things will work out.

[glewis222]

So i purchased a Matt Davidson Gold Ref Auto and paid $2.75 in shipping. I got the package yesterday and there were two 44cent stamps on the package. What the hell I thought as I saw the postal note saying I owed 37 cents more for the package. I am pissed!! I am going to put a 1 for DSR in Shipping. But, I am mad. I dont care if it is only 37 cents. I paid $2.75 and he only pays 88 cents and I have to cover the rest.

Imo this is not acceptable, at least, put it in a bubble mailer. For $2.95 shipping I will accept a bubble mailer and a tag of $1.20 shipping. That is my min requirement for 5 stars.