Ebay bidder is furious that auction did not include all cards pictures in scan

[doubledribble]

Is this auction misleading? It was a 1 day auction that had a bid placed before I could add, "You are bidding on only the card listed in the title. Scans may include additional cards that are listed in separate auctions." Thoughts?

Auction in question
https://www.ebay.com/itm/184185596524

[prospectorgems]

It's not misleading, however some people just don't read and look at the image only.

In my opinion, having multiple cards in the auction image and only selling one of the cards is not the best selling practice. You are basically just asking to have issues with auctions.

[Cavaliercards]

Only show the cards listed.

[doubledribble]

Ueah. Typically don't but my phone sucks at taking pictures of reflective cards. I was listing 20+ auctions that night. No problems with any others. Not sure how he thought he won Zion and Ja for $158.

[Cavaliercards]

Ueah. Typically don't but my phone sucks at taking pictures of reflective cards. I was listing 20+ auctions that night. No problems with any others. Not sure how he thought he won Zion and Ja for $158.

Because you pictured it as such is why he thought it.

He should have read title and sent a message, but you as a seller bear the responsibility too of making sure that one card is shown.

[oldgoldy97]

Tell him your four year old took the picture.

[celtics]

Seems obvious to me, only Zion is listed in the title

[thelistofjustin]

Doesnt matter what we think. How do you feel about it?You have to live with you, not us.

[Orangejello727]

To avoid headaches like this, the onus is on you to vet your listings so you dont run into issues like this. By picturing more than 1 card, you open the situation up for various situations even though you are correct in your description.

Also to note.. it didnt help that your initial description states cards(s) rather than a single card. The description reads in a way that both cards are up for auction. The original description

[Jasondr91]

Is this auction misleading? It was a 1 day auction that had a bid placed before I could add, "You are bidding on only the card listed in the title. Scans may include additional cards that are listed in separate auctions." Thoughts?

Auction in question
https://www.ebay.com/itm/184185596524

Whomever the clown with 349 feedback, went all over that auction with junk bids. Has a lovely history also. That person alone would have kept me from bidding on your auction.

[ShaneFalco]

As someone who is very visual, I would say next time maybe only include pictures of the card for sale in that auction. Say you buy a classic car at auction, you're not going to see two classic cars on the auction block, right?
It flirts on the line of misleading, but this seems like pure laziness of not wanting to take another picture. Instead you wrote CAPS IN THE TITLE. LOLLL. You most certainly didn't need to include either card to sell, they sell themselves as singles.

[messier2]

Remember, not everyone is as smart as you. Gang scans are a no-no for me!

[jaybirdmh93]

Not taking sides, but to prevent from having it happen in the future here is how I do mine.

- Create a template for each sport you may sell in with all the CYA verbiage
- Scan multiple cards
- Create your one card listing using said scan
- schedule the listing to start a minimum of one hour later
- create next listing of other card(s)
- go into each listing you created and revise the photo using the crop feature available
- repeat for each item cropping down to just the card in that listing

I would limit to 4-6 cards per scan for image quality and the schedule listing option should give you plenty of time to edit before going live.

[Kio80]

Very misleading, takes you 5 seconds to crop out the right side of the pic.



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[ThePackLife]

Very misleading, takes you 5 seconds to crop out the right side of the pic.



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AND this option is available in the image section while creating the listing. Literally 5 seconds. Sorry seller but this is on you.

[shrevecity]

Only picture what is included in the listing. Sorry this is on the seller.

[blackbears86]

I don't sell on ebay, but as a buyer, I HATE THIS. You are selling a card that's over $100. Take the time to list it separately.


It just tells me the seller is lazy, and that makes me think they are lazy with other things like packing correctly, shipping on time, etc.

[Fratboy]

I don't sell on ebay, but as a buyer, I HATE THIS. You are selling a card that's over $100. Take the time to list it separately.


It just tells me the seller is lazy, and that makes me think they are lazy with other things like packing correctly, shipping on time, etc.

Agreed...

[ballhawkdawk]

Put it this way... you’re on here making this thread about it. Had you listed it with just the photo of the card for sale, that wouldn’t be the case. And as the seller, you’re locked into just about any return along with losing PayPal fees. You can lose in situations like this, so always try to make sure you do everything possible to minimize that risk. There’s also a significantly less chance you end up wasting even more of your own time later on than you save by grouping cards in one photo.

[ninjacookies]

Ebay will always side with the buyer in this case. Only picture what is included in the auction. I learned this the hard way one time, and didn't get much sympathy from fellow sellers on the Ebay forums, either.


However, this may be a blessing in disguise. You undersold yourself on the Z. I'd issue a fat apology and offer to cancel the transaction.

[Rememberthepast]

Mostly on seller here even though title states Zion and not Ja as well. You even mentioned ‘cards’ in your listing. Also, why start a listing without completing the description section as you stated in the OP?

[avicke]

AND this option is available in the image section while creating the listing. Literally 5 seconds. Sorry seller but this is on you.

This is what I was looking to be said...

It is built right into the listing form. It takes 3 seconds - especially with only 2 cards in the scan... If anything, it helps bring a level of professionalism when you have decently cropped images for your listings. This just looks lazy with only 2 cards in the scan.

Especially on this level of cards, it only takes a couple of seconds to double check your listing before you click that list button..

Lesson learned, refund the buyer, relist and move on. I'd still take it from a brief look at it if I were the buyer - a nicely centered version at first glance.

[Row]

Gotta go with the general consensus here.

Make things as easy as possible for buyers. No real reason why the photo shouldn't match the description.

[Stat Monsters]

Although there's full disclosure and there's no intent to deceive by the seller, quite frankly the seller is more lazy and for lack of a better term "stupid" than he is criminal or crooked.

Sellers who put tonnage of cards up on auction and take group photos when only selling one are lame. It's confusing and getting customer service complaints like this will happen. The buying public is in fact ignorant, many with the intelligence of less than a 3rd graders. You're simply asking for trouble and problems by being lazy.

eBay gives you 12 photos to use per listing. Sellers who say they don't have the time to take individual photos of cards... well, in the same breath maybe you don't have time to sell on eBay either. If you can't do the job right, don't do it at all.

I even think sellers who take photos of the front of a card only are selling themselves short, telling only 1/2 the story. Cards are condition sensitive. Use clear close up photos of the front and back.

So, ultimately, I side with the seller on the issue at hand, but also feel it was a very avoidable situation the seller could have circumvented by creating a better listing.

[BreaultCards]

Very misleading, takes you 5 seconds to crop out the right side of the pic.



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/thread

[MyckKabongo]

It's not misleading, however some people just don't read and look at the image only.

In my opinion, having multiple cards in the auction image and only selling one of the cards is not the best selling practice. You are basically just asking to have issues with auctions.

This right here. Lots of people do it but its asking for trouble.

[jlzinck]

Only show the cards listed.

This /thread

Buyer and seller both lazy sets you up for trouble

[rcmb3220]

I never understand why sellers risk this by picturing cards not part of an auction, even if it's clear the auction is for one card. It's just good practice to assume all ebay buyers are stupid.

[fdjizm]

I don't see why you put up a picture of two cards in an auction for one card.
Yes you should read the title, but you have to also think about the amount of stupid people on the internet.

There really is no reason to put a picture of two different cards up when you're selling one.

[sportzking]

I’ve posted this before but who knows if people read it. If you’re using the ebay app, the description is hidden on the bottom right side of the page. It’s very hard to find it so most buyers don’t go looking for it. So this is clearly the seller’s fault and partially ebay.

[ballhawkdawk]

Not taking sides, but to prevent from having it happen in the future here is how I do mine.

- Create a template for each sport you may sell in with all the CYA verbiage
- Scan multiple cards
- Create your one card listing using said scan
- schedule the listing to start a minimum of one hour later
- create next listing of other card(s)
- go into each listing you created and revise the photo using the crop feature available
- repeat for each item cropping down to just the card in that listing

I would limit to 4-6 cards per scan for image quality and the schedule listing option should give you plenty of time to edit before going live.

This is a great answer.

OP asked for opinions. He didn’t blast the buyer and declare that he was right. But he’s still catching heat and being labeled lazy and stupid, among other things. A lot of you are being dicks. Not all of us are experts in listing items. Yes, he could’ve done this better to avoid the headache he’s dealing with now, but he doesn’t need to be attacked in the process.

[epatmythes]

This is a great answer.

OP asked for opinions. He didn’t blast the buyer and declare that he was right. But he’s still catching heat and being labeled lazy and stupid, among other things. A lot of you are being dicks. Not all of us are experts in listing items. Yes, he could’ve done this better to avoid the headache he’s dealing with now, but he doesn’t need to be attacked in the process.

1) Seller has a feedback score over 1000, perhaps no "expert", but certainly not novice
2) Seller listed, and sold, the Ja Morant (link) (https://www.ebay.com/itm/2019-20-Donruss-Optic-Fanatics-JA-MORANT-Silver-Wave-Prizm-RC-/114129165365?hash=item1a92a0dc35%3Ag%3AyncAAOSw-LJeVJAN&nma=true&si=1QUQxxCCi5lo7QglqVOP45iHKq0%253D&orig_cvip=true&nordt=true&rt=nc&_trksid=p2047675.l2557), 3 minutes later, not using the same photos... but used Ja only photos

Maybe it was lazy... so, bad on the seller. Or, maybe, just maybe, he used the dual card photos on the Zion just to "get more eyes on his Zion listing"... hoping buyers would "read" (big mistake) and he just so happened to land a buyer that didn't... so, again, bad on the seller.

It's not being a dick for pointing out the obvious... if you want to avoid issues, then you must first avoid them yourself by not creating situations where issues can easily arise!

[mrdallas]

I created a thread like this and got the same responses.

Don't put multiple cards in the picture unless they are all included. People are lazy and refuse to read descriptions. While one would think they would read what they are getting, use the crop feature and only show the one card. I think the buyer is wrong for not reading, but save yourself the headaches in the future.

[doubledribble]

The question wasn't how to list items on ebay. It was whether or not it was misleading. I should have pulled the auction since I was unable to edit the photo after a bid was placed. I know that. I made a mistake in the listing. Buyer made a mistake not reading the listing. I obviously wasn't trying to scam anyone.

[crownand]

eBay will side with the buyer if he/she decides to fight it. Picture should only or exactly show what you are selling. Otherwise, it's misleading or deceptive. I've had to learn that lesson too.

[advan24r]

I was mislead after clicking on it too. I would've thought it was for both cards since in the description, it did state "all cards..." The only thing you did right was the title which states the zion, but with the picture and the description all pointing to both cards, I would have think the title was an error/typo that you forgot to include Ja in there.

[Kuch86]

It's misleading for sure and I would never do that as a seller.

[Josie27]

Ueah. Typically don't but my phone sucks at taking pictures of reflective cards. I was listing 20+ auctions that night. No problems with any others. Not sure how he thought he won Zion and Ja for $158.

Why did you just happen to put the two best selling rookies in the same picture?

Is it that difficult and time consuming to take separate pictures? Dude, we are not idiots. You did this to increase page views and hope to catch someone making a mistake and overpaying.

Do you see real estate listings with random houses in the picture? Here is a picture of a Mercedes AMG next to a Ford Contour, happy bidding!

bid for Ford only

[Onepocketj]

To answer your question, yes, it is misleading.

[GoNYGoNYGo]

I would say its on both buyer and seller.

Seller because the picture is misleading - there are times I search a card see the auction ending in 45 seconds or something and throw a bid on the auction without reading in detail because I don't have time.

Also from the buyers perspective he took a chance hoping that it was just a bad listing and he knew that it was most likely only the Zion but worth the risk to see if both cards arrived. You took a gamble you lost you still have a nice Zion to show for it.

I had something like this happen to me from a buying perspective. I was watching a base Zion Revolution rookie the title listed it all out and at the end had a "(2)" now I knew that most likely it was because the seller had multiple of the Zion for sale and he wanted to keep track of which auction was which but to me it was worth the little bit of a premium I paid on the off chance it was for 2 of the Zion base. I got the package it was one I was happy to have the one even at a little overpayment because I took the chance knowing it could burn me thats on me.

[Harper]

I hate how high expectations are for a seller and how low they are for a buyer. Basically a lot of buyers are scum. They see your listing. They know what they are getting. There may be 2% ambiguity. They pounce on that rather than asking the question. They know you’ll ship Zion. They will be able to file a case “not as described”. eBay will side with them. You’ll get a base card returned. Any flaw In The sellers listing opens the door for scammers. So then sellers waste more time listing or just decide not to list.... which negatively impacts the buyers who aren’t scumbags or high end collectors, yet again edging them out. Few sellers are going to take 10 minutes to flawlessly list a 5$ card I’m searching for....

I don’t care what the pic looks like. If I have questions I will ask. I will read the title and description. If I assume what you mean and I’m wrong, I’ll suck it up and not be a douche

[Spacemanspif]

this guy is in for a ton of returns / cancellations. seriously how effing lazy can you be to not take 6 separate pictures?

https://www.ebay.com/sch/jeffkidd/m.html?item=114137491856&rt=nc&_trksid=p2047675.l2562

[blackbears86]

this guy is in for a ton of returns / cancellations. seriously how effing lazy can you be to not take 6 separate pictures?

https://www.ebay.com/sch/jeffkidd/m.html?item=114137491856&rt=nc&_trksid=p2047675.l2562





especially with those hyper pinks, which should sell well.

[mrchipz]

extremely misleading and against ebays terms.
i know for a fact.
took a picture of a few tools i was selling and 2 of the tools were not ioncluded that were in the picture.
i clearly stated in the title & the description that 2 of the parts were not included and i was keeping them for the other tool set i have.
buyer gets item, complains about it i tell him it states in the auction title and description that they are not included.
he opens up a return with ebay.
i call ebay to fight it thinking im in the right and the ebay rep told me that pictures are part of the items description and no matter what i said they photos show it so it should have been with it. i asked to speak to a manager, transferred he tells me the same thing.
i then get in touch with my account rep personally and he tells me the same thing and long story short i was screwed and it qualified as a not as described case.
take the time and only show what you are selling.

[blackbears86]

I hate how high expectations are for a seller and how low they are for a buyer. Basically a lot of buyers are scum. They see your listing. They know what they are getting. There may be 2% ambiguity. They pounce on that rather than asking the question. They know you’ll ship Zion. They will be able to file a case “not as described”. eBay will side with them. You’ll get a base card returned. Any flaw In The sellers listing opens the door for scammers. So then sellers waste more time listing or just decide not to list.... which negatively impacts the buyers who aren’t scumbags or high end collectors, yet again edging them out. Few sellers are going to take 10 minutes to flawlessly list a 5$ card I’m searching for....

I don’t care what the pic looks like. If I have questions I will ask. I will read the title and description. If I assume what you mean and I’m wrong, I’ll suck it up and not be a douche



I agree with parts of what you said above, but the seller here has no leg to stand on. Plus what you said above gives a "shady" buyer an opportunity to take advantage of him by questioning the listing.


This was a reasonably expensive card. Take the extra minute or two to list it correctly and describe it correctly.