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View Full Version : Missing auto question

bboi30
03-01-2011, 09:17 PM
Well im a lucky guy, but luck just ran out. I finally hit a box where I was missing an auto. How do you go about getting your replacement? What things do I need? ANy help is appreciated. Thanks
auctionjmm
03-01-2011, 09:37 PM
No offense but you should really use the search engine before asking a question like this! I just typed in "missing auto" and "missing hit" and got over 100 results. Its right at the top of the page and saves BO from being flooded with the same post over and over again.

YouTube - Missing Hits or Damaged Cards? Contact Topps Customer Service! (http://www.youtube.com/watch?v=4yDDw9kejoc)
bboi30
03-01-2011, 09:40 PM
No offense but you should really use the search engine before asking a question like this! I just typed in "missing auto" and "missing hit" and got over 100 results. Its right at the top of the page and saves BO from being flooded with the same post over and over again.

YouTube - Missing Hits or Damaged Cards? Contact Topps Customer Service! (http://www.youtube.com/watch?v=4yDDw9kejoc)

Agreed. Usually I do, but im at work and just not paying as much attention as usual. Thanks though. :)!
90sbaseballfan
03-01-2011, 10:35 PM
Well im a lucky guy, but luck just ran out. I finally hit a box where I was missing an auto. How do you go about getting your replacement? What things do I need? ANy help is appreciated. Thanks

What boxes did you buy?
bboi30
03-02-2011, 01:03 AM
What boxes did you buy?

It was the series 1 box I bought a few weeks back actually. I just have had so much crap happen to me the last few weeks I have not have time to pay attention to it, but I can now focus on it. I will be sending them an email soon.
stumpfreeman
03-02-2011, 05:30 PM
Send a scan of the barcodes on a couple of packs and the barcode on the box along with your email.

Frome the Topps website:

Scanning Items for Missing Hits :

If you failed to receive a card within the stated odds printed on its respective packaging and have a scanner. Please contact Topps Customer Service electronically for replacements, eliminating the need to mail items in.

Please email support@topps.com and include your name and address, along with digital pictures in PDF format which must include the UPC symbol from the box with either an "X" or hole punched through the center also please provide the date of submission written on the UPC, and a copy of the store receipt evidencing the purchase. Once we receive this email and confirm, we will expedite the process and ship your missing hit.


I've done this several times for missing hits and have had something sent within 2 weeks.
SteakNchop
03-03-2011, 05:36 AM
I emailed them for one of them and sent a scan, but they said it had to be sent in.