card damaged while in beckett care

[wildx]

has anybody had a card damaged by beckett, i sent a card in 2 weeks ago, i have a pic before i sent it and all corners were solid. i got it back slabbed with a 7.5 corner grade everything else 9/9.5. it looks like the card was dropped on the lower left corner and it banged it up pretty good. needless to say i am very unhappy. i would like to post a few before and after pics but not sure how to post pics on this site. btw the card was 03-04 skybox autographix lebron james silver /150
https://ibb.co/JsKS434
https://ibb.co/0sNxZ7L
https://ibb.co/M5PzfWz
https://ibb.co/74GKPWJ

[shakobe]

Use tapatalk to post pics

[orion9578]

How to post pictures

www.imgbb.com/upload

Then go advanced on the reply and hit the little picture icon. Copy paste url.

Have never had that happen with either BGS or PSA. Hopefully they'll compensate you, assuming you can prove they damaged the card.

[hairyangryfella]

Oh I sure do......

They damaged my Wilt Inkredible taking it out and never accepted responsibility...

[coltsnsox07]

Was it sent in the proper holder?
"All submissions must be addressed to Beckett Grading Services. Improperly addressed shipments are not subject to turnaround time guarantees. Cards should be sent in oversized (3.25" X 5") semi-rigid holders (such as a Card Saver I). Penny sleeves may also be used in conjunction with the oversized semi-rigid holders. BGS will not be responsible for any damages incurred by the use of other holders."

[wildx]

yes it was packaged with all the proper packing requirements it was 1 of six cards sent in the package. there is no way it got damaged until someone removed it from the toploader as that corner was in the bottom of the top loader

[orion9578]

yes it was packaged with all the proper packing requirements it was 1 of six cards sent in the package. there is no way it got damaged until someone removed it from the toploader as that corner was in the bottom of the top loader

You sent in toploaders? Or card savers? If sent in toploaders, what colts posted will likely be their "out" as far as being responsible goes...:doh:

[wildx]

thought they were the same thing...

[BRob1]

You sent in toploaders? Or card savers? If sent in toploaders, what colts posted will likely be their "out" as far as being responsible goes...:doh:

Damaging a corner then just sending it back as a 7.5 with no comment seems like a crappy way to do business if that’s what happened. Just hoping no one will notice...:doh::doh:

[orion9578]

thought they were the same thing...

They arent. My opinion doesnt mean crap, but I think most or all agree toploaders actually offer more protection BUT if youve ever taken more than 5 or 10 cards out of toploaders at once they are cuticle killers. Haha.

That being said, both places I think have that same "rule". They want stuff sent in card savers and ad that theyre not responsible if sent in otherwise.

[wildx]

Damaging a corner then just sending it back as a 7.5 with no comment seems like a crappy way to do business if that’s what happened. Just hoping no one will notice...:doh::doh:

did you see the pics i posted, its clearly something that happened while they were handeling it

[Archangel1775]

If that's isn't in a card sleeve while in the top loader, it's probable that over time, the card surface stuck to the surface of the top loader. It's tough to tell in the pic you provided. If it's a dent, well yeah, they dropped it.

[wildx]

If that's isn't in a card sleeve while in the top loader, it's probable that over time, the card surface stuck to the surface of the top loader.

it was in a penny sleeve as well as top loader. it was packaged well too

[BRob1]

did you see the pics i posted, its clearly something that happened while they were handeling it

Yeah clearly the corner is dinged. Figuring out how it happened is next on the agenda...let us know what they say when you get in touch with them. Hopefully you have dated pics to show it was fine when you sent it in.

[wildx]

Yeah clearly the corner is dinged. Figuring out how it happened is next on the agenda...let us know what they say when you get in touch with them. Hopefully you have dated pics to show it was fine when you sent it in.

https://ibb.co/74GKPWJ

[orion9578]

Damaging a corner then just sending it back as a 7.5 with no comment seems like a crappy way to do business if that’s what happened. Just hoping no one will notice...:doh::doh:

Haha. Agreed. I, and everyone else, have taken hundreds and thousands of cards out of toploaders and dont damage them. Seems obvious they damaged the card. All Im saying is if he didnt send as they ad you to send, theyll likely use that as their out. Not saying its right :coffee:

[Earvin32]

Bugs bent my card down the middle, top to bottom, after I submitted it to them at the National. It came back a 3.5. They claimed that use the honor system and no one came forward to claim responsibility so they weren’t responsible. The card was bent in the card saver. The bugs guy helped me put my cards in the holders and neither of us said, “this card is horribly bent”. Hairyangryfella had it much worse as his wilt auto was damaged during graded by them.

[bigjbasketball]

thought they were the same thing...

Top loaders are rigid, Card Savers are semi-rigid. Sorry to say, but if you sent cards in top loaders, you’re probably screwed. Even if BGS did damage the card, they can claim you didn’t follow their instructions and did not send in the cards properly.

[sethc1020]

I've had cards come back in much worse shape than I sent them.

[kukocitb]

I have never been much of a fan of grading. I understand that it increase value when trying to sell (and in some cases necessary). I will never send any PC cards to any grading service. Sorry to hear about issues OP. sounds like you are not alone. Also I do not want to lose any of my pc which is also a risk sending stuff out.

[forgiven1]

http://https://ibb.co/h2Fs2ht

[dkcardman]

Let's face the facts guys, the people handling our valuable cards are not museum curators. They are likely pretty normal people that paid nominally and subject to getting drowsy and careless or hyped up on red bull and jittery. Even though they are technically 'professional card graders', i imagine they are a bit different than what we want to imagine a professional card grader to be. We are wanting them to be like the experts on antiques road show and they are probably more like guys in transition from being a Burger King manager to being a computer technician.
Doesn't make damage right at all, but would probably help to realize this when we send anything in that who knows what can happen. It's a risk for sure. I just sent my first grading in recently because I had been scared forever of this happening. But overall, I knew I was missing out big time, even with the occasional possible dropsy.

Sent from my SM-N950U using Tapatalk

[SteveO21]

I remember an instance on the old Beckett message boards where BGS severely damaged a Kevin Durant Exquisite RPA. Anyone else around for that debacle?

[PokeyAndG]

Start a class action, I'm sure you can find more victims.

[ND3]

Sucks man. BGS or PSA will never knowingly admit to damaging a card while it's in their possession.

[cking]

Damaging a corner then just sending it back as a 7.5 with no comment seems like a crappy way to do business if that’s what happened. Just hoping no one will notice...:doh::doh:

These grading companies are not exactly full of people with good ethics and high morals so sending it back like that and not giving a crap is not anything that is going to bother those slimeballs one bit.

[Dontom]

Bugs bent my card down the middle, top to bottom, after I submitted it to them at the National. It came back a 3.5. They claimed that use the honor system and no one came forward to claim responsibility so they weren’t responsible. The card was bent in the card saver. The bugs guy helped me put my cards in the holders and neither of us said, “this card is horribly bent”. Hairyangryfella had it much worse as his wilt auto was damaged during graded by them.

https://i.postimg.cc/fRGXDYYw/image-asset.jpg (https://postimages.org/)

[PowellSportCard]

Top loaders are rigid, Card Savers are semi-rigid. Sorry to say, but if you sent cards in top loaders, you’re probably screwed. Even if BGS did damage the card, they can claim you didn’t follow their instructions and did not send in the cards properly.

I have already done a thread on this in the hockey section, because BGS did the exact same thing to me on a high end hockey card. There is absolutely no argument to this at all: TOP LOADERS ARE SEMI-RIGID CARD HOLDERS!!! google it and see what you come up with. its #1!. ABSOLUTELY NOWHERE on BGS submission form does it say it has to be sent in a card saver. It very clearly states "in a semi-rigid holder such as a card saver". How do you take that as being it 100 percent has to be in a card saver? Absurd! And no, BGS will not take responsibility at all, they will never admit they made a mistake. i went through the same thing. When I opened a case about my damaged card, the manager did not 1 SINGLE TIME ask me how i sent the card to them, or what holder it was in. that was the manager of BGS at the time, Derek Ficken.

[RandysHobby]

I had psa clearly drop a card on a corner just like this. Nothing they did, nothing they will ever do.

[BRob1]

Have people ever had success claiming damage? Is it worth subbing under a higher level/ DV for borderline cards if they don’t cover you regardless?

[bigjbasketball]

I have already done a thread on this in the hockey section, because BGS did the exact same thing to me on a high end hockey card. There is absolutely no argument to this at all: TOP LOADERS ARE SEMI-RIGID CARD HOLDERS!!! google it and see what you come up with. its #1!. ABSOLUTELY NOWHERE on BGS submission form does it say it has to be sent in a card saver. It very clearly states "in a semi-rigid holder such as a card saver". How do you take that as being it 100 percent has to be in a card saver? Absurd! And no, BGS will not take responsibility at all, they will never admit they made a mistake. i went through the same thing. When I opened a case about my damaged card, the manager did not 1 SINGLE TIME ask me how i sent the card to them, or what holder it was in. that was the manager of BGS at the time, Derek Ficken.

“Semi-rigid holder such as a card saver.” So you read that and decide to send cards in top loaders instead of card savers? Nice job.

[wildx]

so after an unanswered email i called beckett today and spoke with shiensei cabahug who picked up the phone in the grading dept. i explained to her the situation and she asked me how the cards were packed and to send my pics and she would forward them to the relevant party. i do this and 30 minutes later she calls me and says its not their fault it, there is no way their grader could have dropped the card. we argue for 10 minutes and i tell her whats the next step because im not gonna just lie down and give up, i want the next person up the ladder. she replies ok ill send another email to the grader. so ill be on the phone again tomorrow and every day after that until something is done. this is ridiculous they completely ruined a card i have had in my collection for close to 16 years. we will see what happens

[sonnyday]

so after an unanswered email i called beckett today and spoke with shiensei cabahug who picked up the phone in the grading dept. i explained to her the situation and she asked me how the cards were packed and to send my pics and she would forward them to the relevant party. i do this and 30 minutes later she calls me and says its not their fault it, there is no way their grader could have dropped the card. we argue for 10 minutes and i tell her whats the next step because im not gonna just lie down and give up, i want the next person up the ladder. she replies ok ill send another email to the grader. so ill be on the phone again tomorrow and every day after that until something is done. this is ridiculous they completely ruined a card i have had in my collection for close to 16 years. we will see what happens

What do you want them to do? Its a he said she said situation.

[wildx]

What do you want them to do? Its a he said she said situation.

my pictures show a clean card sent to them, came back encased in their slab damaged. the corner in question was in the bottom of the holder so no way it slid around and got damaged. this company is supposed to be professional, have some class and DO THE RIGHT THING

[fdjizm]

I'm still stuck on how the hell a floppy ass card saver is better than a penny sleeve in a top loader?
That's the standard protection procedure

Sorry to hear about the card OP! I'd flip out too.

[shootit]

wow thats horrible, that card is a banger too smh

[PowellSportCard]

my pictures show a clean card sent to them, came back encased in their slab damaged. the corner in question was in the bottom of the holder so no way it slid around and got damaged. this company is supposed to be professional, have some class and DO THE RIGHT THING

Unfortunately nothing will come of this. I had proof the same you did, pictures and all. The one thing i advise against is mentioning a law suit with them, because they will instantly cease talking to you about it, and will refer you to their legal department. I believe this does happen quite often, handling thousands and thousands of cards, i am sure the odd one gets dropped by mistake, but it should be owned up too and made right for the owner of the card.

[bigjbasketball]

I'm still stuck on how the hell a floppy ass card saver is better than a penny sleeve in a top loader?
That's the standard protection procedure

Sorry to hear about the card OP! I'd flip out too.

Card Savers keep the cards from sliding around like they can inside a top loader if you don’t use the right size. Also, it’s my understanding that the graders cut the Card Saver and pull the card out that way, instead of reaching in and pulling the card out with their hands. Can’t do that with a top loader...this is why I consider a Card Saver semi-rigid and a top loader rigid.

[JPCardz]

This is exactly why all my cards are raw still. My luck, this would be me. Best of luck OP. Hope they do the right thing and compensate

Sent from my SM-N975U using Tapatalk

[PokeyAndG]

Unfortunately nothing will come of this. I had proof the same you did, pictures and all. The one thing i advise against is mentioning a law suit with them, because they will instantly cease talking to you about it, and will refer you to their legal department. I believe this does happen quite often, handling thousands and thousands of cards, i am sure the odd one gets dropped by mistake, but it should be owned up too and made right for the owner of the card.
I think that would just open up a can of worms for them if people actually get compensated. Imagine how many bogus claims they'd have to go through as people no doubt would try to abuse the system. I don't think I would ever send in an extremely expensive card to be graded, too many variables to be concerned about. I would try to catch one of their on-site grading services if I'm desperate for a graded card.

[PokeyAndG]

my pictures show a clean card sent to them, came back encased in their slab damaged. the corner in question was in the bottom of the holder so no way it slid around and got damaged. this company is supposed to be professional, have some class and DO THE RIGHT THING

Have you consider shifting the blame to the courier and opening up a claim with them? That's what the insurance is there for and might be easier to get compensated through them. I know it could be a dick move if the courier weren't the one responsible for it, but it's better than you getting the short end of the stick.