eBay listing with misleading photo

[GFS]

I just bought a 1000-card lot on eBay and was disappointed to find that half the cards are duplicates of the same 15 players. I wouldn't have bought the cards if I had known half of them would be like this.

The only photo in the listing shows a variety of different cards, so I thought I would be getting something similar to that since 138 have already been sold
https://i.imgur.com/BnzGEDb.jpg

But half the cards I received are like this (this photo is taken by me). Had the cards been 500 Bowman cards of mostly different players, I would be fine. But I'm looking at maybe 30 cards of the same 15 players.
https://i.imgur.com/jGNXkcJ.jpg

The listing can be found here. I paid $35 CAD for the cards.
https://www.ebay.ca/itm/164082374210

Their description says:

Original Hockey 1000 Card Value Pack

Card selection: Random

Cards per pack: 1000

Set Rage: All sets

Condition: New, Mint, and Unplayed

I have messaged the seller and I'm waiting for a reply. In this situation, is there anything I can do if the listing was misleading and I'm dissatisfied with the order? This is my first time experiencing something like this. Thanks.

Edit: I did a quick search and it appears I may be able to return the item at the seller's expense if the order "Doesn't match description or photos."

[TawkCards]

Did you recieve the books and cards in the picture?

[GFS]

Did you recieve the books and cards in the picture?

No, the cards are totally different from the ones in the picture. The listing shows over 100 sold, so that may be a stock picture. The seller asked me to send pictures of the box and shipping label, so I'm guessing it's a multi-person operation in different provinces. I'm just waiting to hear back now.

[jamcas997]

You fell for one of the oldest scams on ebay. You did however fail to read as it says 1000 card value pack cards were random from various sets and years.

[GFS]

You fell for one of the oldest scams on ebay. You did however fail to read as it says 1000 card value pack cards were random from various sets and years.

I did read the description, but didn't think the seller would pull a scam because they have 7194 feedback score with 99.9%. They also seem to be a pretty big seller when I search their name, halloweenandhobby.

The shipping label says the cards were shipped by Francescutti Group and they are located in a different province from the seller. They also have a big label saying 1000 hockey card box $49.99 on the outside of the shipping box:doh:I'm glad it didn't get stolen.

Would my case fall under "Doesn't match description or photos" for returns?

[TawkCards]

No, the cards are totally different from the ones in the picture. The listing shows over 100 sold, so that may be a stock picture. The seller asked me to send pictures of the box and shipping label, so I'm guessing it's a multi-person operation in different provinces. I'm just waiting to hear back now.

ouch. Whenever you buy lots you should check the sellers past sales if you can. Sometimes you will see the same pictures for different lots sold, which lets you know you're not getting whats in the picture.

[GFS]

ouch. Whenever you buy lots you should check the sellers past sales if you can. Sometimes you will see the same pictures for different lots sold, which lets you know you're not getting whats in the picture.

I was pretty sure I wasn't getting the cards in the picture because it says 138 sold. But I didn't expect a seller with over 7000 feedback and 99.9% to sell a card lot with a ridiculous amount of duplicates and not mention it anywhere. Everything just seems so misleading.

I'm in the process of sorting the cards to see how many are actually decent cards (not duplicates) and then see if I should ask for a partial refund or ask for a return.

[jamcas997]

I did read the description, but didn't think the seller would pull a scam because they have 7194 feedback score with 99.9%. They also seem to be a pretty big seller when I search their name, halloweenandhobby.

The shipping label says the cards were shipped by Francescutti Group and they are located in a different province from the seller. They also have a big label saying 1000 hockey card box $49.99 on the outside of the shipping box:doh:I'm glad it didn't get stolen.

Would my case fall under "Doesn't match description or photos" for returns?


You failed to read and understand,


Item specifics
Season:
1970 to 2018
Card Condition:
Mint
Graded:
No
Type:
Sports Trading Card
Sport:
Ice Hockey
Product:
Lot
Player:
Random
Team:
all teams
League:
Major Leagues
Duplication:
To be expected
Series:
all series
Card Manufacturer:
Panini
Era:
Modern (1970-Now)
Original/Reprint:
Original


Says duplicates to be expected. You failed to understand this . What are you a rookie ebay buyer?

[GFS]

You failed to read and understand,


Item specifics
Season:
1970 to 2018
Card Condition:
Mint
Graded:
No
Type:
Sports Trading Card
Sport:
Ice Hockey
Product:
Lot
Player:
Random
Team:
all teams
League:
Major Leagues
Duplication:
To be expected
Series:
all series
Card Manufacturer:
Panini
Era:
Modern (1970-Now)
Original/Reprint:
Original


Says duplicates to be expected. You failed to understand this . What are you a rookie ebay buyer?
I am a rookie buyer for card lots. This is my first time buying a lot of over 100 cards, so that's why I'm asking for advice. By duplicates, I thought the seller meant anywhere from 2-4 for a card which is reasonable. I didn't expect to get 30 duplicates of one card.

Let's say the description matches what I got. But eBay does mention returns are allowed for "Doesn't match description or photos."

The photo clearly doesn't match what I received, so wouldn't this be a valid reason for a return or at least a partial refund?

[mc1]

Scam.

Leave a negative.

Photos dont match your item.

[GFS]

Scam.

Leave a negative.

Photos dont match your item.

I'm currently still in the process of resolving this, so I don't want to leave a negative feedback. I'm hoping to get a partial refund or return. But I do agree with your assessment that this does look like a scam.

[jamcas997]

I am a rookie buyer for card lots. This is my first time buying a lot of over 100 cards, so that's why I'm asking for advice. By duplicates, I thought the seller meant anywhere from 2-4 for a card which is reasonable. I didn't expect to get 30 duplicates of one card.

Let's say the description matches what I got. But eBay does mention returns are allowed for "Doesn't match description or photos."

The photo clearly doesn't match what I received, so wouldn't this be a valid reason for a return or at least a partial refund?

This was for a lot on a stock photo of what you may receive. Yes shady by seller , but you are a remorse buyer 100% and are using the photos as an excuse. The photos with the bowmans clearly show duplicates. Maybe you should have asked the seller for more info on the lot. Also asking for a partial refund when sellers ask us here is they should we tell the to tell buyer return for refund and partials are scam buyers. Return to seller for full refund not so bs partial.

[GFS]

This was for a lot on a stock photo of what you may receive. Yes shady by seller , but you are a remorse buyer 100% and are using the photos as an excuse. The photos with the bowmans clearly show duplicates. Maybe you should have asked the seller for more info on the lot. Also asking for a partial refund when sellers ask us here is they should we tell the to tell buyer return for refund and partials are scam buyers. Return to seller for full refund not so bs partial.

The second photo with the Bowman cards is taken by me and not the seller. I think there's a miscommunication between us. I did not expect over half of the 1000 cards to be duplicates of the same 15 cards. The listing also says New, Mint, and Unplayed cards, but a lot of these Bowman cards have dinged corners.

You're right, I should've asked the seller for more info about the lot before buying. I just didn't think a big seller would pull something shady like this.

The reason I say partial refund is because I don't think the seller wants to pay for the return shipping since these bulk cards aren't really worth anything. I would actually prefer a return than a partial refund. I just felt bad if the seller was going to lose money on shipping the cards both ways, so that's why I mentioned partial refund.

[rwperu34]

If you're in Canada don't they have a 30 days no questions asked buyers remorse law? I would not take any issue if you returned this item. I think as a seller if you're going to send out random crap, you take the risk of getting some of it flung back your way.

I don't think it's a scam, necessarily. I have purchased lots like this in the past and been happy. It's just a lazy seller. I mean, I make up stuff like this about 2-3 times a year. Call it a leftovers lot. I'll scan 12 photos of 9 cards each (so 108 total cards pictured) out of a 2,000 card lot. I try not to have that many duplicates though. You might get 30 of one card, but most cards are unique or have 2-5 copies.

ETA: No partial refund. Either you sent the whole thing back and get a full refund or you keep it and pay full price.

[GFS]

If you're in Canada don't they have a 30 days no questions asked buyers remorse law? I would not take any issue if you returned this item. I think as a seller if you're going to send out random crap, you take the risk of getting some of it flung back your way.

I don't think it's a scam, necessarily. I have purchased lots like this in the past and been happy. It's just a lazy seller. I mean, I make up stuff like this about 2-3 times a year. Call it a leftovers lot. I'll scan 12 photos of 9 cards each (so 108 total cards pictured) out of a 2,000 card lot. I try not to have that many duplicates though. You might get 30 of one card, but most cards are unique or have 2-5 copies.

ETA: No partial refund. Either you sent the whole thing back and get a full refund or you keep it and pay full price.
I think for buyer's remorse, it's up to the seller's policy to decide who pays for return shipping. If it's "Doesn't match description or photos," then the seller pays. Even if the listing uses a stock photo, I would consider my case more of a "Doesn't match description or photos" rather than buyer's remorse.

https://i.imgur.com/MUHCL0d.png

Your's is much more reasonable if it's just one card that has 30 duplicates. This is what I counted for the duplicates:

Card #245 - 75 duplicates
Card #156 - 73 duplicates
Card #180 - 72 duplicates
Card #51 - 48 duplicates
Card #12 - 39 duplicates
Card #84 - 39 duplicates
Card #33 - 36 duplicates
Card #193 - 35 duplicates
Card #230 - 35 duplicates
Card #182 - 34 duplicates
Card #97 - 32 duplicates
Card #114 - 29 duplicates
Card #147 - 27 duplicates
Card #32 - 22 duplicates
Card #151 - 9 duplicates

Thanks for the insight. I will ask for a full refund and see if the seller is willing to pay for return shipping.

[corndog]

I think for buyer's remorse, it's up to the seller's policy to decide who pays for return shipping. If it's "Doesn't match description or photos," then the seller pays. Even if the listing uses a stock photo, I would consider my case more of a "Doesn't match description or photos" rather than buyer's remorse.

https://i.imgur.com/MUHCL0d.png

Your's is much more reasonable if it's just one card that has 30 duplicates. This is what I counted for the duplicates:

Card #245 - 75 duplicates
Card #156 - 73 duplicates
Card #180 - 72 duplicates
Card #51 - 48 duplicates
Card #12 - 39 duplicates
Card #84 - 39 duplicates
Card #33 - 36 duplicates
Card #193 - 35 duplicates
Card #230 - 35 duplicates
Card #182 - 34 duplicates
Card #97 - 32 duplicates
Card #114 - 29 duplicates
Card #147 - 27 duplicates
Card #32 - 22 duplicates
Card #151 - 9 duplicates

Thanks for the insight. I will ask for a full refund and see if the seller is willing to pay for return shipping.

That duplication is ridiculous and the seller's description does not match what you received.

Return it as Item Not as Described and seller pays for return shipping.

[RandAlThor]

That duplication is ridiculous and the seller's description does not match what you received.

Return it as Item Not as Described and seller pays for return shipping.

This is exactly what I would do, the seller should have known he would get some flak for sending out that many duplicates of the same card.

[DynaEtch]

A buyer can basically return an item on ebay if he really wants to. This is a case of INAD, it doesnt match photos or description. Seller is playing with fire using a generic stock photo for a grab bag listing: on ebay the item is required to be new to use stock photos....opened cards are not new, so technically a stock photo is not allowed. If the lot the buyer receives is not what's pictured, as is the case here, buyer can return via INAD and seller pays return shipping. Also the description says 'random' assortment, and this doesnt look so random.

So yes OP I think it should be an open and shut case for INAD. That being said, going forward, you should be pretty skeptical of grab bag listings in general. There are exceptions of course, but most are just sellers looking to dump junk under the guise of mystery and fun...check sellers feedback, particularly for this item, and see what other buyers are saying...generally what you see in the pics isnt what you get.

Story time:
I (mostly) stay away from mystery lots. There was one notable exception-earlier this year a seller in Marvel cards was selling mystery packs of opened cards of a popular set, 2016 Marvel Masterpieces. He made up packs of these cards and was selling them. There was qty: 500 lots originally and priced like $50 per lot. He made it very clear and listed all the cards that are included and possible, with the 12 pictures showing all the cards.

He also made it clear that if someone bought all 500 lots, they would receive every single card listed and pictured (obviously no one would end up doing this, but still it helped his case). By the time I came along, I made sure to check his feedback, and he had positive reviews for the ones he sold from this listing. I also went to Youtube and managed to find youtube videos of people receiving maildays and opening the packs from this seller, and some monsters were hit- corresponding to ones listed in the description (this is rare to be able to find such videos on youtube, but the Marvel card community is small, and this grab bag listing was popular, so I wasnt surprised to find some here). With all this evidence of it being a genuine grab bag, I decided to purchase a few. Hit a couple great cards that paid for more than the entire cost was...went back and bought more, hit some very nice cards again...went back again, etc etc. The lots are long since sold out, but all in all it was a satisfactory and fun experience.

The main point of the story is, while I did fine with these, I only went for it because of all the evidence of it being a genuine grab bag, outlined above. This one wasnt junk....but I feel the typical seller doing these is just unloading junk and beware. (although as mentioned, you should easily be ok returning with INAD anyway).

[Sonnys88]

The listing was for RANDOM cards with duplication to be expected. And you're saying you received random cards with duplication present. What are we missing?

I'm not a fan of "random" card listings, but in this case, I think the seller makes it pretty clear as what the buyer should expect. Random cards from any set from 1970 to 2018 and there will be duplication. Not sure how a buyer can expect anything specific - or what else the seller can add to make it more clear.

[DynaEtch]

The listing was for RANDOM cards with duplication to be expected. And you're saying you received random cards with duplication present. What are we missing?

I'm not a fan of "random" card listings, but in this case, I think the seller makes it pretty clear as what the buyer should expect. Random cards from any set from 1970 to 2018 and there will be duplication. Not sure how a buyer can expect anything specific - or what else the seller can add to make it more clear.

I initially thought all the OP got was those Bowman cards. Which would be way different than the pic in the OP, which shows various sets. But apparently those Bowman were just 1/2 of the cards and the other 500ish I assume were from random sets. So ehhh.....the listing doesnt make a ton of promises, and does say duplication, etc....

But in the end, for reasons stated in last post, buyer should still be in the ok for a return as INAD. Sellers selling mystery lots are playing with fire and should expect this response from a buyer.

[newcokeandtaco]

When searching ebay for lot purchases there are definitely some key words to look out for in item listings. "Random" cards with multiple lots available is definitely something to be cautious about when buying.

75 duplicates of one card certainly does not seem random to me. And the use of a stock photo is questionable. Requesting a return sounds right in this case.
Did you receive the signed photo?

[GFS]

A buyer can basically return an item on ebay if he really wants to. This is a case of INAD, it doesnt match photos or description. Seller is playing with fire using a generic stock photo for a grab bag listing: on ebay the item is required to be new to use stock photos....opened cards are not new, so technically a stock photo is not allowed. If the lot the buyer receives is not what's pictured, as is the case here, buyer can return via INAD and seller pays return shipping. Also the description says 'random' assortment, and this doesnt look so random.

So yes OP I think it should be an open and shut case for INAD. That being said, going forward, you should be pretty skeptical of grab bag listings in general. There are exceptions of course, but most are just sellers looking to dump junk under the guise of mystery and fun...check sellers feedback, particularly for this item, and see what other buyers are saying...generally what you see in the pics isnt what you get.
I didn't know I can check the feedback for particular listings until after I placed the order. But when I checked the feedback, it has 9 positive feedbacks with only one person mentioning the same problem.


I initially thought all the OP got was those Bowman cards. Which would be way different than the pic in the OP, which shows various sets. But apparently those Bowman were just 1/2 of the cards and the other 500ish I assume were from random sets. So ehhh.....the listing doesnt make a ton of promises, and does say duplication, etc....

But in the end, for reasons stated in last post, buyer should still be in the ok for a return as INAD. Sellers selling mystery lots are playing with fire and should expect this response from a buyer.
Sorry for the confusion. Yes, the other 500 cards are what I expected. Cards from different sets and without the ridiculous amount of duplicates. I think there are multiple parties in this operation because they've got someone shipping the cards from a different province from the seller's location.

I will go ahead with the majority of the advice here which is return at seller's expense for item not as described. Getting 70 duplicates doesn't sound random to me. Thanks for the advice and nice story. Nice to hear you scored some great deals!

[GFS]

When searching ebay for lot purchases there are definitely some key words to look out for in item listings. "Random" cards with multiple lots available is definitely something to be cautious about when buying.

75 duplicates of one card certainly does not seem random to me. And the use of a stock photo is questionable. Requesting a return sounds right in this case.
Did you receive the signed photo?

I bought my first 100 card lot recently of a variety of cards using a stock photo and it worked out great. But for this order, I never thought a big seller with good feedback would pull something so shady, but lesson learned.

I did receive a signed card sized photo of surprisingly, a hall of famer Bobby Hull along with an authenticity card. I will file a return, but I'll wait to hear back from the seller first. Thanks.

[DynaEtch]

I didn't know I can check the feedback for particular listings until after I placed the order. But when I checked the feedback, it has 9 positive feedbacks with only one person mentioning the same problem.



Sorry for the confusion. Yes, the other 500 cards are what I expected. Cards from different sets and without the ridiculous amount of duplicates. I think there are multiple parties in this operation because they've got someone shipping the cards from a different province from the seller's location.

I will go ahead with the majority of the advice here which is return at seller's expense for item not as described. Getting 70 duplicates doesn't sound random to me.

I think that's within your right here. A good seller would have made the listing a bit more transparent..."some cases of heavy duplication, mainly from one set", etc.

It's possible the seller may even just have you keep them, since 1000 cards weigh a decent amount and it depends if the seller values the lot he sent you over the cost to ship back those 1000 cards. But yea ebay probably wont see a problem with your return request.

[GFS]

I think that's within your right here. A good seller would have made the listing a bit more transparent..."some cases of heavy duplication, mainly from one set", etc.

It's possible the seller may even just have you keep them, since 1000 cards weigh a decent amount and it depends if the seller values the lot he sent you over the cost to ship back those 1000 cards. But yea ebay probably wont see a problem with your return request.

Thanks for the advice. Yeah, I'll wait to see what the seller says. The package weighs 4 pounds. He could ask for the 500 cards that aren't duplicates back. That would weigh maybe 2 pounds. But these common cards aren't really worth anything like you said, except for maybe the autographed mini photo.

[corndog]

This is what I counted for the duplicates:

Card #245 - 75 duplicates
Card #156 - 73 duplicates
Card #180 - 72 duplicates
Card #51 - 48 duplicates
Card #12 - 39 duplicates
Card #84 - 39 duplicates
Card #33 - 36 duplicates
Card #193 - 35 duplicates
Card #230 - 35 duplicates
Card #182 - 34 duplicates
Card #97 - 32 duplicates
Card #114 - 29 duplicates
Card #147 - 27 duplicates
Card #32 - 22 duplicates
Card #151 - 9 duplicates.

The OP stated that roughly half the box were the cards above. All from the same set.

That's not random cards with some duplication.
That's a junk card dump.

It clearly doesn't match the title and description.
If the listing stated that their would be nearly 100 duplicates of some players nobody would bother to buy them.

[GFS]

The OP stated that roughly half the box were the cards above. All from the same set.

That's not random cards with some duplication.
That's a junk card dump.

It clearly doesn't match the title and description.
If the listing stated that their would be nearly 100 duplicates of some players nobody would bother to buy them.

Thanks for the feedback. It seems the majority opinion is that these cards are not random due to the high number of duplicates, so I should hopefully qualify for free return shipping under item not as described.

[BGT Masters]

Regardless on your opinion on the if its random or not, the reasoning you pick for the return doesn't matter in the end a whole lot. If the seller wants to withhold original shipping and recoup the shipping for your sending them back on their dime they can. Without reading the listing and only going by what details were posted the seller didn't technically do anything wrong. if I were the buyer I'd be annoyed and just wouldn't buy from them again.

[DynaEtch]

Regardless on your opinion on the if its random or not, the reasoning you pick for the return doesn't matter in the end a whole lot. If the seller wants to withhold original shipping and recoup the shipping for your sending them back on their dime they can. Without reading the listing and only going by what details were posted the seller didn't technically do anything wrong. if I were the buyer I'd be annoyed and just wouldn't buy from them again.

It does matter, as mentioned above some reasons for return fall under "item not as described", others dont. If OP selects "doesnt match photo, description", that is INAD and seller cant withhold any shipping, seller pays to have it shipped back and is also out the original shipping.

The seller is technically doing something wrong: using a stock (generic) photo for a used item (opened cards). This is against ebay's picture policy as written:

https://www.ebay.com/help/policies/listing-policies/picture-policy?id=4370&st=3&pos=1&query=Picture%20policy&intent=picture%20policy&context=9056_BUYER&lucenceai=lucenceai&docId=HELP1316

[GFS]

It does matter, as mentioned above some reasons for return fall under "item not as described", others dont. If OP selects "doesnt match photo, description", that is INAD and seller cant withhold any shipping, seller pays to have it shipped back and is also out the original shipping.

The seller is technically doing something wrong: using a stock (generic) photo for a used item (opened cards). This is against ebay's picture policy as written:

https://www.ebay.com/help/policies/listing-policies/picture-policy?id=4370&st=3&pos=1&query=Picture%20policy&intent=picture%20policy&context=9056_BUYER&lucenceai=lucenceai&docId=HELP1316
Thanks for sharing the link. The first thing I noticed was:

The following are not allowed: "Photos that don't accurately represent the item"

And if the seller refuses to pay for return shipping, I think eBay can step in and make a ruling.

I believe my case is strong enough that it warrants a claim for item not as described.

[GFS]

Regardless on your opinion on the if its random or not, the reasoning you pick for the return doesn't matter in the end a whole lot. If the seller wants to withhold original shipping and recoup the shipping for your sending them back on their dime they can. Without reading the listing and only going by what details were posted the seller didn't technically do anything wrong. if I were the buyer I'd be annoyed and just wouldn't buy from them again.

I think as a buyer, I should be protected by eBay in this situation because they can rule that the item is not as described. The buyer shouldn't have to pay for something that's not as advertised.

[BGT Masters]

I think as a buyer, I should be protected by eBay in this situation because they can rule that the item is not as described. The buyer shouldn't have to pay for something that's not as advertised.

To say it is not as advertised is a bit opinion based, given what details I've seen. Again, I wouldn't be thrilled if I were you. Though I would never buy random lots like that on ebay.

When a buyer files a return, regardless of the reason. The seller has the right to withhold original shipping cost AND deduct up to 50% of the cost of the sale if they take returns. In this instance if the seller wanted to they could keep both shipping costs from the refund. If/when a seller does this a report is sent on the buyer, too many of them and buyers can be banned or lose their ebay 30 day money back guarantee.

(I know it does happen because I had a buyer pull something on me and when I contacted ebay they informed they had lost their money back guarantee and I didn't have to accept the return).

More than likely 99.9% ebay would still refund you the full amount if you contacted them and they would cover it on their dime. Personally I think its a case of buyer's remorse but I can see both sides. If it were me it would be a lesson learned and I'd move along.

[BGT Masters]

It does matter, as mentioned above some reasons for return fall under "item not as described", others dont. If OP selects "doesnt match photo, description", that is INAD and seller cant withhold any shipping, seller pays to have it shipped back and is also out the original shipping.

The seller is technically doing something wrong: using a stock (generic) photo for a used item (opened cards). This is against ebay's picture policy as written:

https://www.ebay.com/help/policies/listing-policies/picture-policy?id=4370&st=3&pos=1&query=Picture%20policy&intent=picture%20policy&context=9056_BUYER&lucenceai=lucenceai&docId=HELP1316

You are 100% wrong. I ship out a couple thousand things annually and sell in a high return category. I deal with this a few times a week for people filing returns improperly. I don't speak from opinion or what I think I know. I know this for certain.

[GFS]

More than likely 99.9% ebay would still refund you the full amount if you contacted them and they would cover it on their dime. Personally I think its a case of buyer's remorse but I can see both sides. If it were me it would be a lesson learned and I'd move along.

I feel there's something wrong with eBay's system if they have to cover the costs for the seller in situations like this. To me, it looks like the seller is breaking the rules by using an inaccurate stock photo and misleading the buyer in the description.

I also don't think my case is considered buyer's remorse because I didn't receive the correct item. I don't think anyone would be happy with receiving something like this.

$35 CAD is not a small amount of money for me, so I would like to get a refund rather than moving on. At least it's reassuring that you mentioned there's a high chance ebay will reimburse me if the seller won't.

[DynaEtch]

You are 100% wrong. I ship out a couple thousand things annually and sell in a high return category. I deal with this a few times a week for people filing returns improperly. I don't speak from opinion or what I think I know. I know this for certain.

What?

You are saying "doesnt match description/photos" isnt INAD? It definitely is, that's basically the definition of INAD. Through ebay's Money Back Guarantee, OP would not be on the hook to pay back shipping or be out the original shipping, seller doesnt have a say in that. That's the whole point of the Money Back Guarantee. I honestly dont know what you're saying.

Edit: here's why return reason matters (change mind vs INAD):

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=return%20item%20for%20refund&lucenceai=lucenceai&docId=HELP1134

[BGT Masters]

I am saying whether you file it as INAD or a Remorse return. A seller can deduct the initial cost of shipping AND the return shipping cost if they deem the return was filed improperly.

Ebay's Moneyback Guarantee doesn't change that. The only difference is on an INAD return initially the seller covers the return label. However when refunding the buyer, the seller has the choice to recoup those shipping fees (up to 50% of the total sale price) from the return, PLUS any initial shipping cost.

If I sell something for $100 plus $10 shipped ($110 total). And you file a INAD against me and I disagree with your return reason and I think its really a Remorse Return. I have the option to deduct the original $10 shipping cost and whatever the return shipping cost was. So essentially the buyer would only get $90 back from their initial $110.

If the item was $100 + $50 shipping ($150 total). The seller could keep the initial $50 shipping, and another $50 shipping return charge and only give the buyer $50 back.

If the buyer disagrees with the partial refund they can contact ebay and ebay will likely (but not always) cover the shipping costs. When a seller does this it files a report on the buyer in which ebay I suppose looks into it. If ebay sees a pattern of return abuse (filing wrongful INAD's to avoid shipping costs/or sending back an empty box/etc.) buyers can lose their Moneyback Guarantee altogether.

So to be clear as a seller, from a refund I can deduct the initial shipping charge and up to 50% of the total sale amount. I have that option no matter what unless the item just doesn't show up and there is no tracking.

[DynaEtch]

^^

Buyer doesn’t pay return shipping (and isnt out the original shipping) for INAD returns. It’s stated clearly in eBay policy:

https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

I think you are referring to Top Rated Seller benefits and % off returns for Top Rated Sellers….this has no bearing on what the buyer needs to cover…and the answer is nothing if eBay sides with them for INAD.

I just had an example of a seller who sent me the wrong card. Picture a hypothetical scenario:

Buyer buys a Mike Trout card and receives a Tom Brady card instead. Who pays for the shipping for the return to correct this? Answer: not the buyer, nor does the buyer pay any of the original shipping. That would be silly and is not how eBay works. The return is classified as return: Received wrong item, and the seller has to respond to the request. In theory a seller can hold out and not provide the label, but then it just goes to eBay for arbitration and eBay will side with buyer, meaning the buyer doesn’t pay any shipping. Again, this is the whole point of the money back guarantee. The reason for the return does matter, as only some are classified as INAD and the seller can’t just decline the return, like they can for other reasons.

I don’t know if we are talking past each other or what, but buyer doesn’t owe money for shipping with INAD.

Do you admit you weren’t correct when you said above the seller did nothing technically wrong, even though a generic picture is used for a used item, and one that is not representative of the actual received item?

[BGT Masters]

^^

Buyer doesn’t pay return shipping (and isnt out the original shipping) for INAD returns. It’s stated clearly in eBay policy:

https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

I think you are referring to Top Rated Seller benefits and % off returns for Top Rated Sellers….this has no bearing on what the buyer needs to cover…and the answer is nothing if eBay sides with them for INAD.

I just had an example of a seller who sent me the wrong card. Picture a hypothetical scenario:

Buyer buys a Mike Trout card and receives a Tom Brady card instead. Who pays for the shipping for the return to correct this? Answer: not the buyer, nor does the buyer pay any of the original shipping. That would be silly and is not how eBay works. The return is classified as return: Received wrong item, and the seller has to respond to the request. In theory a seller can hold out and not provide the label, but then it just goes to eBay for arbitration and eBay will side with buyer, meaning the buyer doesn’t pay any shipping. Again, this is the whole point of the money back guarantee. The reason for the return does matter, as only some are classified as INAD and the seller can’t just decline the return, like they can for other reasons.

I don’t know if we are talking past each other or what, but buyer doesn’t owe money for shipping with INAD.

Do you admit you weren’t correct when you said above the seller did nothing technically wrong, even though a generic picture is used for a used item, and one that is not representative of the actual received item?

You must not sell items on ebay or have to deal with returns because to put it bluntly you have no clue. I don't have to quote ebay I deal with fake INADs weekly. I'm not going to explain what I've already explained for third time.

[DynaEtch]

You must not sell items on ebay or have to deal with returns because to put it bluntly you have no clue. I don't have to quote ebay I deal with fake INADs weekly. I'm not going to explain what I've already explained for third time.

This is classic. Im literally linking ebay's policy, verbatim, saying seller pays shipping in INAD, and this guy is disagreeing with it.

For the fourth time or whatever...buyer does not pay shipping for INAD.

I sell plenty on ebay....that is irrelevant. The policy is right there for you to read. Just went through a return yesterday as a buyer. This is just silly.

[RL 1953]

You must not sell items on ebay or have to deal with returns because to put it bluntly you have no clue. I don't have to quote ebay I deal with fake INADs weekly. I'm not going to explain what I've already explained for third time.

stop spewing false information that contradicts ebays MBG

[mc1]

This is classic. Im literally linking ebay's policy, verbatim, saying seller pays shipping in INAD, and this guy is disagreeing with it.

For the fourth time or whatever...buyer does not pay shipping for INAD.

I sell plenty on ebay....that is irrelevant. The policy is right there for you to read. Just went through a return yesterday as a buyer. This is just silly.

Hes saying you can force a buyer to eat the shipping costs.:confused:

I dont remember if its possible. Perhaps it is.

[RL 1953]

from ebay

You received a damaged item, it doesn’t match the listing description, or it's the wrong item

Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

[RL 1953]

from ebay

You received a damaged item, it doesn’t match the listing description, or it's the wrong item

Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

[GFS]

from ebay

You received a damaged item, it doesn’t match the listing description, or it's the wrong item

Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

Thanks, the seller accepted my return request, so I'm waiting to see if they will refund me the full amount once they receive the package. I also reported the listing for being fraudulent and I plan to leave a neutral feedback if I get my full refund.

[DynaEtch]

Thanks, the seller accepted my return request, so I'm waiting to see if they will refund me the full amount once they receive the package. I also reported the listing for being fraudulent and I plan to leave a neutral feedback if I get my full refund.

If they dont refund the full amount, you are able to escalate to ebay for the remaining amount, and they will automatically close that case in your favor and refund shipping (this is what I meant above by the buyer not being on the hook for any shipping in a return from INAD request).

[GFS]

If they dont refund the full amount, you are able to escalate to ebay for the remaining amount, and they will automatically close that case in your favor and refund shipping (this is what I meant above by the buyer not being on the hook for any shipping in a return from INAD request).

Yeah, that's what I plan to do. Thanks for the help.