Gettting screwed by eBay Authentication

[jlawje]

I bought a card with a title, item description, item specifics that did not match the card that was sent to eBay authentication. The photo... well I was stupid and didn't look closely. Regardless eBay authenticated the card which did not match the listing and sent it to me. I ask for a return and am denied because all sales are final.

How is this fair? I'm totally SOL from a dishonest... or at least incompetent... listing and eBay authentication is PREVENTING ME from getting my money back which is the obvious thing to do in this circumstance. Fuming.

I've appealed... but don't have high hopes.

[DynaEtch]

Would be helpful to see the listing in question, and card that was sent. The listing was incorrect in all those things and they still authenticated it? Surprising, I thought they were sticklers for accuracy with that stuff. Possibly just a mistake.

[shrevecity]

It states in the listing all sales are final if ebay authentication is involved and seller does not offer return.

Shocked it passed but if the issues were in the photo they may have used that as their check

[jamcas997]

So what was the ebay Item?

[jlawje]

UPDATE: I got my appeal approved. Weird situation.

I'll give a little more context - before the start of football season I was looking for a PSA graded prizm silver of a particular player. I searched/sorted for silver and started throwing out offers on BIN. One got accepted right away, passed through authentication, and showed up in my mail and it was... a prizm base card. Flabbergasted I went back and looked at the listing. Title, item specifics and item description all said PRIZM SILVER. The photo was of a base card. I was stupid and careless but it also SHOULD NOT have passed authentication.

My refund claim was initially denied. All sales final. So I then appealed it. I was told 48 hrs and instead it took over a week and two calls to customer service. The last customer service agent I spoke with was really helpful. She had me send photos directly to her, and approved my appeal an hour later.

Because eBay Authentication f'd up I'm getting my money back and keeping the card. Cool I guess, but the jackass who made the listing still has my money.

[shrevecity]

UPDATE: I got my appeal approved. Weird situation.

I'll give a little more context - before the start of football season I was looking for a PSA graded prizm silver of a particular player. I searched/sorted for silver and started throwing out offers on BIN. One got accepted right away, passed through authentication, and showed up in my mail and it was... a prizm base card. Flabbergasted I went back and looked at the listing. Title, item specifics and item description all said PRIZM SILVER. The photo was of a base card. I was stupid and careless but it also SHOULD NOT have passed authentication.

My refund claim was initially denied. All sales final. So I then appealed it. I was told 48 hrs and instead it took over a week and two calls to customer service. The last customer service agent I spoke with was really helpful. She had me send photos directly to her, and approved my appeal an hour later.

Because eBay Authentication f'd up I'm getting my money back and keeping the card. Cool I guess, but the jackass who made the listing still has my money.


Could have been an easy mistake the seller made. Any seller who lists a lot on ebay has made similar areas if they say they have not they are lying.

Just be glad you got refunded at all.

[jlawje]

Could have been an easy mistake the seller made. Any seller who lists a lot on ebay has made similar areas if they say they have not they are lying.

Just be glad you got refunded at all.

I understand. I've made listings errors too, but my spidey senses are up because he approved my low offer right away.

[jamcas997]

Again what was the listing?

[dictoresno]

sellers sometimes confuse actual silver prizms (refractor type cards) with actual silver colored (silver mirrored) prizm cards. seller probably doesn't understand the difference. and apparently neither did the authenticator.

[waytoomanycards]

sellers sometimes confuse actual silver prizms (refractor type cards) with actual silver colored (silver mirrored) prizm cards. seller probably doesn't understand the difference. and apparently neither did the authenticator.

Yeah, it seems like a scammer would price it at 240 or list it as a lot. I don't think he could've known it would go through authentication.

[shrevecity]

Yeah, it seems like a scammer would price it at 240 or list it as a lot. I don't think he could've known it would go through authentication.

i agree no scammer would really intentionally want to risk that I have been to shows and seen aruments over silvers and refractors.