eBay Authentication "previously customized"

[Miss Lizzy]

I recently sold this card: https://www.ebay.com/itm/354312306927?hash=item527ea8c0ef:g:dRAAAOSwFKVjO2Sk
The tracking has a notation that says "The authenticator found that your item had been previously customized. It will be shipped to the buyer."
This makes absolutely no sense, since it is exactly as it was when I pulled it from the pack. I know they don't authenticate the costume material, but they should know damn well what is on the checklists for the sets, why would they state is has been customized?

[703dispensary]

On a quick review of the listing I'd guess it's probably related to the word costume in your listing. Maybe the associate that authenticated the card did not have English as their first language and that could be where the confusion was.

[DynaEtch]

It’s probably the costume piece itself causing it. If the wording in the title was the reason, it should be an auto-exemption during listing and not even go to AG in the first place.

Ive seen other examples of this with jersey cards and I will say eBay AG seems inconsistent with them, how they treat them and how they word messages about it. The going thought is they still authenticate the card, just not the patch itself (that might be the situation here). The other possibility is they just sent it on to the buyer without authentication and it proceeds like a normal transaction. In which case it’s really not that bad of a thing, just a regular transaction, but buyer might have been expecting authentication.

Since you pulled it from a pack, the whole thing is pretty ridiculous, but it’s possible they might just automatically use that language for jersey and costume cards.

[Bosoxfan5990]

First off, that's a cool card.

Secondly, I tend to agree with the below. Oftentimes cards with patches wind up with odd wording from the Authenticator that basically is supposed to say they aren't authenticating the patch itself.


It’s probably the costume piece itself causing it. If the wording in the title was the reason, it should be an auto-exemption during listing and not even go to AG in the first place.

Ive seen other examples of this with jersey cards and I will say eBay AG seems inconsistent with them, how they treat them and how they word messages about it. The going thought is they still authenticate the card, just not the patch itself (that might be the situation here). The other possibility is they just sent it on to the buyer without authentication and it proceeds like a normal transaction. In which case it’s really not that bad of a thing, just a regular transaction, but buyer might have been expecting authentication.

Since you pulled it from a pack, the whole thing is pretty ridiculous, but it’s possible they might just automatically use that language for jersey and costume cards.

[DynaEtch]

Another example of someone pulling a card from a pack and getting that language from ebay AG:

https://www.blowoutforums.com/showthread.php?t=1575340

Also a jersey, so that's likely the reason. I dont think he said what happened with it after getting to the buyer, but I do wonder if the card itself is still considered authenticated just not the patch.

[SoCalsFinest]

I just had this happen yesterday with a card I sold for and I can confirm after speaking with an ebay rep that the wording "The authenticator found that your item had been previously customized. It will be shipped to the buyer" is only because of not authenticating the patch.

[DynaEtch]

I just had this happen yesterday with a card I sold for and I can confirm after speaking with an ebay rep that the wording "The authenticator found that your item had been previously customized. It will be shipped to the buyer" is only because of not authenticating the patch.

Good to know. Ebay really should be changing the language on this message. It's not only ambiguous in terms of its authentication status, but also just because a card is a patch/jersey- does not mean it's 'been previously customized'. That's *not* what they found...they just found it's a jersey/patch card. Terrible, misleading wording, and has caused a few threads now of sellers who were rightly confused by it. In that other thread I linked, they even went out of their way to say the seller should update their listings (....because they sold a jersey card they pulled in a pack?).

How hard is it for ebay to say: "since your card has a jersey on it, we are authenticating the card and sending it to the buyer, but just cannot guarantee the jersey itself". Instead this nonsense about previously customized.

[SoCalsFinest]

Good to know. Ebay really should be changing the language on this message. It's not only ambiguous in terms of its authentication status, but also just because a card is a patch/jersey- does not mean it's 'been previously customized'. That's *not* what they found...they just found it's a jersey/patch card. Terrible, misleading wording, and has caused a few threads now of sellers who were rightly confused by it. In that other thread I linked, they even went out of their way to say the seller should update their listings (....because they sold a jersey card they pulled in a pack?).

How hard is it for ebay to say: "since your card has a jersey on it, we are authenticating the card and sending it to the buyer, but just cannot guarantee the jersey itself". Instead this nonsense about previously customized.

I agree. When I logged in yesterday and saw that message, I was getting kind of mad just because that wording sounds like it's implying the seller messed with the card somehow.

I forgot to say that when it was marked as shipping to buyer, that wording went away and in the tracking update, it said "Authenticated".