4 eBay standard envelope shipments not delivered.

[TheGoatOfLife]

Anyone have recent issues with eBay standard envelope shipments not being delivered to buyers?

Have had 4 people not get their cards the last couple of months and just curious if the post office may be dropping the ball here?

Also when you refund these buyers will eBay reimburse your money back?

Thank you so much!

[emoji16]


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[colfix87]

Anyone have recent issues with eBay standard envelope shipments not being delivered to buyers?

Have had 4 people not get their cards the last couple of months and just curious if the post office may be dropping the ball here?


There's a long thread already (https://www.blowoutforums.com/showthread.php?t=1422503) about standard envelope shipping if you want some reading material. To answer your question in short: Yes, happens occasionally, I had two last week (both showed up a couple days after showing "delivered" in the tracking). I usually respond asking buyers to wait a few days with reassurances that it's insured and they'll get a refund.


Also when you refund these buyers will eBay reimburse your money back?


Yes. Fill out the claim form (https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim), include a screenshot of the order page, a screenshot of the ebay message from the buyer saying they didn't get it, and you'll get your money via paypal after a day or two (in my experience, at least).

[JeffG1954]

Anyone have recent issues with eBay standard envelope shipments not being delivered to buyers?

Have had 4 people not get their cards the last couple of months and just curious if the post office may be dropping the ball here?

Also when you refund these buyers will eBay reimburse your money back?

Thank you so much!

[emoji16]


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The 4 cards you mention.....did the buyers reach out to you or did you just look at the tracking?

Yes, you can get an insurance refund if you file, but it's not with eBay.....you file thru the PIP insurance claim form posted above. If the buyers did not file a claim, you should ask them to do so before you refund.

[TheGoatOfLife]

Thanks y’all. And yeah the buyers all sent me a message saying the cards weren’t received.


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[AwesomeBrian]

Hit/Miss. Had one take 26 days to go from Cleveland to South Carolina. Then it was good. Then after Presidents Day I had a big pile (mostly Series 1) have some long delays. 8 days until scanned in Cleveland. Just tracked some today that are just getting a 2nd scan as close as Pittsburgh.

[TheGoatOfLife]

Just had another buyer contact me this morning while filing a claim [emoji51]


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[jamcas997]

Just had another buyer contact me this morning while filing a claim [emoji51]


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How are you shipping your ESE? Also how many cards per ESE are you shipping?

[discodanman45]

I must be in the minority with nothing ever going wrong. I have ordered and sent hundreds with ESE and never had anything gone missing or never show up.

From my local post office I deliver and at night or the next day it starts tracking through either Fresno or Sacramento. It is so reliable for me that I am not afraid to ship cards for the limit.

[shrevecity]

I must be in the minority with nothing ever going wrong. I have ordered and sent hundreds with ESE and never had anything gone missing or never show up.

From my local post office I deliver and at night or the next day it starts tracking through either Fresno or Sacramento. It is so reliable for me that I am not afraid to ship cards for the limit.
I can count on one hand the number of issues I have had in past year

[jamcas997]

I must be in the minority with nothing ever going wrong. I have ordered and sent hundreds with ESE and never had anything gone missing or never show up.

From my local post office I deliver and at night or the next day it starts tracking through either Fresno or Sacramento. It is so reliable for me that I am not afraid to ship cards for the limit.

From the start of ESE and over 15000 ESE shipped 2 damaged, 2 refused postage due, maybe 20 to 30 INR.

[rwperu34]

I must be in the minority with nothing ever going wrong. I have ordered and sent hundreds with ESE and never had anything gone missing or never show up.

From my local post office I deliver and at night or the next day it starts tracking through either Fresno or Sacramento. It is so reliable for me that I am not afraid to ship cards for the limit.

From the start of ESE and over 15000 ESE shipped 2 damaged, 2 refused postage due, maybe 20 to 30 INR.

You two are definitely doing much better than me. I have about 1-2% INR, both incoming and outgoing. Damage and postage due have been pretty rare though.

[discodanman45]

You two are definitely doing much better than me. I have about 1-2% INR, both incoming and outgoing. Damage and postage due have been pretty rare though.

What type of cards do you buy/sell? Is it mainly ultra-modern? I deal with more vintage and cards no one would ever try to grade. I could see way more issues from ultra-modern collectors where the card has to be perfect and also people abusing cards showing not delivered.

[jamcas997]

You two are definitely doing much better than me. I have about 1-2% INR, both incoming and outgoing. Damage and postage due have been pretty rare though.


I would round up and say 30 PIP for INR claims.

[eastbayak]

Recently, I've had an uptick in PWE shipments not reaching destinations (due to increased return requests).

Generally, most tracking details aren't updated but I receive positive feedback 10-14 days after shipping out so I know most reach their destinations.

[TheGoatOfLife]

I was shipping in a smaller envelope with the card taped like shown in the picture.

Lately I’ve been trying some bigger envelopes with the card taped inside a sheet of paper to see if that makes any difference.

https://uploads.tapatalk-cdn.com/20240303/e944199059bbaa3f2118e0f6bf5a7688.jpg


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[jamcas997]

Is that a top loader or card saver?

[TheGoatOfLife]

Top loader in a team set bag.


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[rwperu34]

What type of cards do you buy/sell? Is it mainly ultra-modern? I deal with more vintage and cards no one would ever try to grade. I could see way more issues from ultra-modern collectors where the card has to be perfect and also people abusing cards showing not delivered.

Yep. Most of my stuff is just a few years old. The thing that makes me think I'm not getting scammed more than a normal dealer though is my incoming rate of INR is pretty close to my outgoing on ESE.

[shrevecity]

Top loader in a team set bag.


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Switch to card saver. When I made the switch way before ese was a thing my rate of damaged and undelivered went down. I also don't use the team set bag on most ese item but that's just a cost shaving measure. But the card saver vs toploader difference does make sense

[discodanman45]

Switch to card saver. When I made the switch way before ese was a thing my rate of damaged and undelivered went down. I also don't use the team set bag on most ese item but that's just a cost shaving measure. But the card saver vs toploader difference does make sense

I use top loaders for every single card sold and had 0 issues. I use card savers if it is more than one card.

I think the success of ESE depends on the following.

1. Your local post office. Some post offices will flag stiffer envelopes and having a top loader won't help. For me, 100% of them move on to the next location with no issue. Once it gets into the system, they will most likely move through the rest of the post office chain with no issue.

2. The demographics of who you are selling to. If you sell vintage cards or numbered modern for collectors, you will have very few issues with people trying to get free cards when it shows not delivered. If you are selling cards to people who want to grade or flippers, these people are more likely to try and abuse the system. They know if it doesn't show delivered, they can get the card for free. The few times a buyer contacted me when a card showed delivered and it wasn't, I let them know to give it a few days. They then contacted me back when it arrived and were happy. They wanted the card and that is all they cared about. If it was a flipper, it would have been a much different conversation in most instances.

3. Just use a plain white envelope. I still get people using this program and using padded envelopes. I haven't got charged yet, but it will happen one day.

[TheGoatOfLife]

Had 2 more buyers file for a refund since I last posted in this thread. Brings the total up to 9 total standard envelope shipments in 2024 that weren’t delivered. Filed my first pip claim today using the form provided above. Have sold many low end cards on eBay in the past and really never had any issues at all when using pwe. Something has surely changed with that.

[emoji23][emoji23][emoji23][emoji23][emoji23]


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[Tim]

It's been a total disaster since mid-January. Over a dozen here.

[rynobot]

I have had no problems with my ESE's so far this year, 0 missing. I did have one order I bought where the card was ripped from the ESE from the sorting machines, but the seller mailed me another one. Thanks if you are reading.

[jamcas997]

No Problems here since December and that guy ended up getting his card a little late , but it did arrive.

[bloodwings19]

Had 2 more buyers file for a refund since I last posted in this thread. Brings the total up to 9 total standard envelope shipments in 2024 that weren’t delivered.
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Start going to a different post office to drop off the mail. 9 is way too many.
In my lifetime with eBay envelope when they started this, I lost maybe 4 (with 1 of them delivered later). I know for sure the 2 that were lost were post offices that I went to had insiders steal mail. Last year that post office closed for stealing and unsecure area. Last month, I had 1 that was stuck in origin mail for 2.5 weeks. In the 2nd week, the buyer asked for a refund and was rewarded. During the same day eBay refunded the buyer, I tracked that it was moved to a post office. EBay not only refunded me quickly, they refunded me before the card arrived the next day.

I use top loaders and mail flyer ads to ship it out. I had 0 complaints, I was actually complimented twice for using the mail flyers to ship the cards out on eBay envelope.

[shrevecity]

Have not had an esr issue in a few months.

[TheGoatOfLife]

Yeah I’ve always just had the mail person pick up stuff. Now that this is happening I’m taking the shipments to a post office myself. Not sure if anything changes and wanted to try a new thing just in case.


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[nam812]

Start going to a different post office to drop off the mail..........

Dropping them in the blue box on the corner is way better for avoiding problems than going into a post office.

[discodanman45]

You might have a card collector at the post office that knows what the ESE label is. :p

[ssilva872]

I'm a buyer not a seller (yet?) but it is almost always a very handy way to get any non relic card I need.

I did think I had an issue with one Drew McIntyre Sunburst parallel being potentially lost, But thankfully it just took like 2 extra weeks to come so I didn't hold it against the seller at all. The post office can be crazy at times.

[rynobot]

I have had no problems with my ESE's so far this year, 0 missing. I did have one order I bought where the card was ripped from the ESE from the sorting machines, but the seller mailed me another one. Thanks if you are reading.

I think I jinxed myself with this comment. Last evening I had a customer reach out about an ESE order of two cards. I checked the tracking and not a single scan anywhere. He said he will wait till Sunday, so he is cool atleast.

[JeffG1954]

I think I jinxed myself with this comment. Last evening I had a customer reach out about an ESE order of two cards. I checked the tracking and not a single scan anywhere. He said he will wait till Sunday, so he is cool atleast.

I have a few get no scans, or scanning stops at some point, but I kind of expect it. These ESE type shipments are only scanned as they pass thru sorting machines, and when I have a multi-card or thicker card shipment I use the 3oz rate and expect them to be non-machinable.....which if handled correctly means they should not get any tracking updates. In truth, even when they are supposed to be non-machinable, most go thru the sorting machines anyway.

[rngrdanny22]

Since the last week of February, the scanning (or lack thereof) has been brutal.

In GA, we've also seen the regional distribution change from Macon, GA to Palmetto, GA at the exact same time the issues started.


Edited to add:

Fantastic...
https://www.11alive.com/article/news/local/usps-customers-experiencing-delays-packages-metro-atlanta/85-a9b37a29-c24b-46fd-8c45-29e21fb1aa7f

[crazy4kinsler]

I've had probably 6-8 in the past 6 months (out of probaly 40-50) that didn't get delivered. They'll get scanned at my PO and along the way. Then before they get to the final destination, there won't be another scan. It sucks the PO is losing these as it's costing me money and the cards.

[nam812]

........it's costing me money and the cards.

That sentence makes no sense because ESE claims are basically bullet-proof with the PIP insurance coverage. If you aren't filing a claim for each "lost" ESE then your financial losses are your own fault.

[JeffG1954]

I've had probably 6-8 in the past 6 months (out of probaly 40-50) that didn't get delivered. They'll get scanned at my PO and along the way. Then before they get to the final destination, there won't be another scan. It sucks the PO is losing these as it's costing me money and the cards.

Are the buyers contacting you, or are you following tracking?

[shrevecity]

I've had probably 6-8 in the past 6 months (out of probaly 40-50) that didn't get delivered. They'll get scanned at my PO and along the way. Then before they get to the final destination, there won't be another scan. It sucks the PO is losing these as it's costing me money and the cards.

Why are you not filing the pip on these? Thing is you honestly cannot prove either way as far as if they are getting delivered or not. Me and you likely use the same mail processing centers to Dallas and I have had no real issues in months. So it could be an issue of how you are packaging yhem.

[Bosoxfan5990]

Are the buyers contacting you, or are you following tracking?

The way its written sounds like he is following tracking.

[shrevecity]

The way its written sounds like he is following tracking.

Yeah. Hopefully he is not seeing a delivery scan then contacting the buyer asking them if they got it or not

[crazy4kinsler]

I didn't know you could insure them. I guess I'll have to start. Thanks for the head up.

That sentence makes no sense because ESE claims are basically bullet-proof with the PIP insurance coverage. If you aren't filing a claim for each "lost" ESE then your financial losses are your own fault.

[crazy4kinsler]

I didn't know about the PIP on these until just now by reading a couple of posts above yours. But that's good to know. I'm going to start insuring these so I can get them covered.

The issues not in Dallas. It's somewhere closer to their destination. It's getting lost after leaving the sorting/processing and before getting the final delivered scan. Also, I package the same every time. PWE, print out the label and tape all around the PWE to make sure it doesn't get opened or label peel off.

Why are you not filing the pip on these? Thing is you honestly cannot prove either way as far as if they are getting delivered or not. Me and you likely use the same mail processing centers to Dallas and I have had no real issues in months. So it could be an issue of how you are packaging yhem.

[crazy4kinsler]

They're contacting me. Once I drop at PO, I don't check tracking again. They reach out to me. A couple have said tracking never delivered this, what's up. So I have to go from there.

Are the buyers contacting you, or are you following tracking?

[Crosby 87]

I didn't know you could insure them. I guess I'll have to start. Thanks for the head up.

They're automatically insured. Nothing extra on your part required to insure them

[crazy4kinsler]

Awesome. Thanks for the heads up. So who do we go through? I know USPS said it wasn't them. The first time I had the issue pop up, I took it in to my local PO here in DFW. Gave them the tracking number, and they said it'd not theirs and there's nothing they could do. They said theirs always start with numbers and not letters. So I just dropped it because they couldn't give me any more info.


They're automatically insured. Nothing extra on your part required to insure them

[Crosby 87]

Awesome. Thanks for the heads up. So who do we go through? I know USPS said it wasn't them. The first time I had the issue pop up, I took it in to my local PO here in DFW. Gave them the tracking number, and they said it'd not theirs and there's nothing they could do. They said theirs always start with numbers and not letters. So I just dropped it because they couldn't give me any more info.

Based on your knowledge level of the topic I've gathered from your preceeding posts I've read I would start here reading thru this topic . Most questions you're going to have are going to be answered there.

https://www.blowoutforums.com/showthread.php?t=1422503

[crazy4kinsler]

Thank you for that. I will tread through it. I typically just go off what my PO says. They're the professionals. So I don't question whenever they tell me something. But I will read that thread. Thanks again.


Based on your knowledge level of the topic I've gathered from your preceeding posts I've read I would start here reading thru this topic . Most questions you're going to have are going to be answered there.

https://www.blowoutforums.com/showthread.php?t=1422503

[shrevecity]

Thank you for that. I will tread through it. I typically just go off what my PO says. They're the professionals. So I don't question whenever they tell me something. But I will read that thread. Thanks again.

The ESE is not a USPS program so they are correct. The tracking is done internally by the systems that Pitney Bowes uses as they are the owner of most of the USPS processing machines. The USPS contracts with them for things like metered mail and such which is essentially what the ESE is. They have internal tracking numbers that are only visible by their machines generally. The PIP insurance is handled through a third party insurance company. Its much more reliable that USPS insurance.

[JeffG1954]

Thank you for that. I will tread through it. I typically just go off what my PO says. They're the professionals. So I don't question whenever they tell me something. But I will read that thread. Thanks again.

You have 90 days to file the insurance claim, so you should be able to go back and recoup some of the refunds that you issued. Note that you will only get back the amount of the card(s), if you charge for shipping that is not reimbursed. You should not refund until the buyer has filed a claim.....you will need a screenshot of the buyers claim as part of the PIP insurance claim.

[rynobot]

I think I jinxed myself with this comment. Last evening I had a customer reach out about an ESE order of two cards. I checked the tracking and not a single scan anywhere. He said he will wait till Sunday, so he is cool atleast.

Yep, definitely jinxed myself. Another customer is asking about an order and once again no scans from the ESE...

[rngrdanny22]

Yep, definitely jinxed myself. Another customer is asking about an order and once again no scans from the ESE...

Are your orders going through Palmetto, GA?

[rynobot]

Are your orders going through Palmetto, GA?

No, I am in PA

[f2tornado]

I had a few transit really dang slow. I give one guy a refund and then the thing gets a tracking update a day later. I told the buyer not to worry about the $6 but maybe keep me in mind for future purchases.

Mental note: make them wait as long as possible.

[Bosoxfan5990]

I had a few transit really dang slow. I give one guy a refund and then the thing gets a tracking update a day later. I told the buyer not to worry about the $6 but maybe keep me in mind for future purchases.

Mental note: make them wait as long as possible.

Just refund and submit a PIP. No need to make the buyer wait.

[shrevecity]

Just refund and submit a PIP. No need to make the buyer wait.

Exactly, if it's past the 15 days just file and go on with life no need in making it more than ot has to be

Should have had buyer open case give redund and file immediately

[shrevecity]

Yep, definitely jinxed myself. Another customer is asking about an order and once again no scans from the ESE...

Might be time to look internally for the issues. How you are shipping them? Where you are dropping them off? Are you marking them non machinable? That could be a thing causing no scans.

[rynobot]

Might be time to look internally for the issues. How you are shipping them? Where you are dropping them off? Are you marking them non machinable? That could be a thing causing no scans.

I appreciate but I mail out hundreds of these thongs with no problem so there isn't anything on my end. Probably the two I through in the mail box.

Like we are talking 2 out of 600 eses in the 3 months Inthink I am good.

[shrevecity]

I appreciate but I mail out hundreds of these thongs with no problem so there isn't anything on my end. Probably the two I through in the mail box.

Like we are talking 2 out of 600 eses in the 3 months Inthink I am good.

That few I would not even be concerned. I would be worried now if it was a sudden massive spike in issues

[rynobot]

That few I would not even be concerned. I would be worried now if it was a sudden massive spike in issues


Yeah dude. I was just saying how I jinxed myself after such a good streak of no problems

[TheGoatOfLife]

Yeah I got a PIP insurance reimbursement 2 days after I filled out the form. For a $15 card. Now I have 2 more $15 cards to get my money back for, a $8 card, $5 cards and so on. I have 9 total to take care of.

Good night all!


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[BargainBenny]

All 18 eBay standard envelope sale shipments that went out on the February 23rd show no tracking info at all. 2 ESE purchases shipped to me on the 23rd ALSO show no tracking and I have not received them. Anyone else having trouble with ESE shipments from February 23rd?

[gregr2]

I've gotten a four this last week. Checked and none of them have been scanned anywhere. This is not a me issue as I ship about 300 cards a month ESE. I went into my sold listings and found that every card I dropped off at the Post Office on the morning of 4 March (Everything that sold Saturday and Sunday) has not received a scan. So not sure what to take away from that, I am hopeful some start showing up as 50 refunds will hurt.

[shrevecity]

I've gotten a four this last week. Checked and none of them have been scanned anywhere. This is not a me issue as I ship about 300 cards a month ESE. I went into my sold listings and found that every card I dropped off at the Post Office on the morning of 4 March (Everything that sold Saturday and Sunday) has not received a scan. So not sure what to take away from that, I am hopeful some start showing up as 50 refunds will hurt.

Just file the pip claim on them. If your items go through Georgia there is a major clog in the system there.

[gregr2]

My ESE cards always get scanned in Orlando as I live in FL. These have zero scans, maybe someone took them home.

[TheGoatOfLife]

Back up for others to use the claim link if needed!


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[fungi2510]

Just file the pip claim on them. If your items go through Georgia there is a major clog in the system there.

If they are not scanned in, you cannot file a claim, am I right on that?

[JeffG1954]

If they are not scanned in, you cannot file a claim, am I right on that?

No, that is incorrect. It states on the print label page....Acceptance Scans Not Required

[BeardedVol]

Just refund and submit a PIP. No need to make the buyer wait.

I would say 98% of Ebay sellers have no clue what PIP is

[shrevecity]

I would say 98% of Ebay sellers have no clue what PIP is

That's their problem. It's the sellers responsibility to know all tge policies

[fungi2510]

Just refund and submit a PIP. No need to make the buyer wait.

I had an issue with one of these that I followed this directive and now I got a neutral on the feedback AND the card showed up. I am livid. The dude has his card and the $1 back that he spent on it, then he left a stupid neutral and will not respond to me. Gotta love it.

[JeffG1954]

I had an issue with one of these that I followed this directive and now I got a neutral on the feedback AND the card showed up. I am livid. The dude has his card and the $1 back that he spent on it, then he left a stupid neutral and will not respond to me. Gotta love it.

Probably best to avoid talking to the buyer....contact eBay via Facebook....they should be able to help.

[shrevecity]

Well here is a strange one. Last Monday me and wife were in Dallas. I dropped off 4 packages and 2 ese at tge Dallas Main. Neither showed anything until last Friday when both got scanned at Coppell both came back to me today marked no such address cannot forward neither shows they ever left Coppell. So Coppell strokes again

[fungi2510]

Probably best to avoid talking to the buyer....contact eBay via Facebook....they should be able to help.

I might try that as the email help they gave me was junk. I was told numerous times to contact the buyer and that eBay would do nothing on my end from emails to eBay. What happened to the live chat service that used to be around? I cannot seem to ever get to a live agent anymore.

[JeffG1954]

I might try that as the email help they gave me was junk. I was told numerous times to contact the buyer and that eBay would do nothing on my end from emails to eBay. What happened to the live chat service that used to be around? I cannot seem to ever get to a live agent anymore.

eBay for Business via Facebook Messenger has always been good to me the few times I have needed something. You put in the request to talk to agent and it may be a quick reply or you might have to wait, but I've never been disappointed with the results they produced for me.

[shrevecity]

I might try that as the email help they gave me was junk. I was told numerous times to contact the buyer and that eBay would do nothing on my end from emails to eBay. What happened to the live chat service that used to be around? I cannot seem to ever get to a live agent anymore.

All the negs and neutrals you have should have been removable especially if tgere is an acceptance scan within stated handing time. In that situation feedback for delivery time is 100% removable. With ese you have to find a rep who knows the policy but again it should be removable

[fungi2510]

All the negs and neutrals you have should have been removable especially if tgere is an acceptance scan within stated handing time. In that situation feedback for delivery time is 100% removable. With ese you have to find a rep who knows the policy but again it should be removable

I will keep on them, because this is super frustrating. Both CSRs have been terrible so far.

[shrevecity]

I will keep on them, because this is super frustrating. Both CSRs have been terrible so far.

Have you tried the automated process. It always works for me in these cases

[JeffG1954]

I will keep on them, because this is super frustrating. Both CSRs have been terrible so far.

Were these phone contacts or using the Facebook Messenger eBay For Business?

[fungi2510]

Have you tried the automated process. It always works for me in these cases

I did try the automated process and it told me that it would not be removed.

[fungi2510]

Were these phone contacts or using the Facebook Messenger eBay For Business?

I sent an email as I could not access the chat feature on the eBay page. Facebook took me five hours to get a response, so I had not sent anything back at that point.

[shrevecity]

I did try the automated process and it told me that it would not be removed.

Many times they will say they cannot do anything until you get denied through there. So I always do that first then contact Eby

[fungi2510]

Many times they will say they cannot do anything until you get denied through there. So I always do that first then contact Eby

I did that. Sent two emails. Tried the chat on Facebook. Might try the last one again. If I cannot get through on there, I might just have to eat it. It just kinda sucks.