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TOMBB25
05-30-2012, 06:52 PM
Anyone have any experience with Benchwarmer customer service? I emailed them through their site yesterday and got an automated response but haven't heard back, just wondering if anyone has dealt with them and how long it can take.

I bought a vault box from my LCS and the silver pack was completely bent in half, not like a little dinged up from the box inside but completely destroyed and was seeing if they would do anything about it.

Thanks!
TOMBB25
06-05-2012, 01:34 PM
Well after 3 emails, no response, too bad, I thought they'd have good customer service. Anybody have a number for them?
jubei777
06-05-2012, 01:57 PM
i've never called but contacted brian wallos via e-mail. i've had mixed results with that. the last time i contacted brian gray on a whim and he got it pushed forward for me. good luck
Zerokruel
06-05-2012, 02:18 PM
I went straight to BG last time I had an issue, and he took care of it that day.
Nicnac
06-05-2012, 03:16 PM
In dream land, Benchwarmer phones are answered by cute girls in bikinis, body paint, or kinky schoolgirl outfits... and they only do video calls...
Uter79
06-05-2012, 04:38 PM
In dream land, Benchwarmer phones are answered by cute girls in bikinis, body paint, or kinky schoolgirl outfits... and they only do video calls...

What about the in-home service calls?
37Jetson
06-05-2012, 04:41 PM
That can be had for $20 a song after you buy her a $75 bottle of wine.:devil:

What about the in-home service calls?
Nicnac
06-05-2012, 05:56 PM
What about the in-home service calls?

You want them to grade and slab your patch? ... funny how one can make any string of words sound dirty...
TOMBB25
06-18-2012, 01:16 AM
Dear Tom
Sorry for the delay in responding we were right in the middle of Vegas Baby production when you emailed and our now catching up. I apologize that you received a damaged box. Card production is certainly not a science and these things happen. If you will mail back the damaged cards to my attention I will gladly replace them all with same or higher value and will also send you a few extra autograph cards for your trouble.

PS: just wondering which older Bench Warmer Sealed box did you get within the Vault box

Got this email from Brian Wallos today, really glad I held on to the cards and didn't toss them, also very happy that Mr. Wallos is going to come through.
rudyjustinfarrell
06-18-2012, 01:34 AM
Always good to see a card company (any card company) come thru w/ good customer service.