Nick Foles transaction on Bay

[runeatfish]

I sold a Nick Foles item for $80 on ebay 11/11, when Vick went down and it was clear Foles was named the starter. The buyer paid right away and I shipped the item quickly. He received it the 13 or the 14th. No response from the buyer until shortly after the Eagles/Skins game. He sends me this email:

Hi, I am shipping the card back to you on Monday 11/19.

Please issue a full refund once received.

Thanks.


Its clear his intentions. I'm sure if Foles went off for 4 TDs he would not try to return the card. Wanted to get some opinions on best plan of action. I'm sure he will open a dispute. I've been kind to him and asked why he would like a refund. The card was in good condition, I shipped it fast and it was well packaged.

Let me know what you guys think.

[Texans81]

I think you're up a creek without a paddle thanks to ebay's BS policies. not a thing you can do about it. can't even leave him a neg. just bend over and take it up the shooter because ebay has their sellers over a barrel.

I refuse to sell on ebay anymore. I'll take my stuff down and sell it to my LCS knowing full well I could get more for it on ebay just because I don't wanna deal with their crap and refuse to support their ridiculous abuse of sellers.

[Idol]

Its buyers remorse and he cannot return it to get his money back. eBay WILL back you up on this:

eBay Buyer Protection (http://pages.ebay.com/help/policies/buyer-protection.html)

Good Luck

[bigmikeatl88]

Not much you can do. Give him the refund and roll on.

[Ray27Ray52]

Its buyers remorse and he cannot return it to get his money back. eBay WILL back you up on this:

eBay Buyer Protection (http://pages.ebay.com/help/policies/buyer-protection.html)

Good Luck

This is all well and good until he throws the card on the ground, stomps on it, then files a "not as described" return though.

[Chaz]

I would just refund him before he damages the card

[BAMBAM]

I sold a Nick Foles item for $80 on ebay 11/11, when Vick went down and it was clear Foles was named the starter. The buyer paid right away and I shipped the item quickly. He received it the 13 or the 14th. No response from the buyer until shortly after the Eagles/Skins game. He sends me this email:

Hi, I am shipping the card back to you on Monday 11/19.

Please issue a full refund once received.

Thanks.


Its clear his intentions. I'm sure if Foles went off for 4 TDs he would not try to return the card. Wanted to get some opinions on best plan of action. I'm sure he will open a dispute. I've been kind to him and asked why he would like a refund. The card was in good condition, I shipped it fast and it was well packaged.

Let me know what you guys think.

Based on your post, I think it's BS and I'd be in no rush to refund his money if his only reason for returning was Foles' performance yesterday. I'd make him open up a claim and drag it out as long as possible.

What's his name ?

[Idol]

This is all well and good until he throws the card on the ground, stomps on it, then files a "not as described" return though.

Items must be returned in same condition it was shipped. If not a full refund is not required. But, in this case its pretty obvious he has buyers remorse and eBay will back him on this. This happened to me and I won my case.

[popmaz]

Well, unfortunately the way ebay is set up, you do not have much of a choice but to accept the return. I recently sold a Doug Martin chrome auto, when retail released. I accepted an offer , gut paid promptly, hhe got the card quick. Fast forward to chrome hobby releasing, the Martins began to show up all over. Last week he messaged me that the card is not as described, and that he could not justify the price he paid on a card with this centering. I called his B.S. pointing out that the scan clearly shows the centering and I told him it was obviously buyers remorse. Still, knowing how ebay works, I told him to send it back for a full refund. Got it back Saturday, issued the refund, blocked the buyer and added a 25% restocking fee on all returns.

[Ray27Ray52]

Items must be returned in same condition it was shipped. If not a full refund is not required. But, in this case its pretty obvious he has buyers remorse and eBay will back him on this. This happened to me and I won my case.

I got ya and I totally hear what you are saying. I agree as well that in principle that is how it should work.

However, who is to say the guy won't bend a corner or something and then say it didn't show up in the scan?

[BAMBAM]

added a 25% restocking fee on all returns.


How's that working out for you ?

[popmaz]

How's that working out for you ?

I just started it so we will see.

[hugh]

wow, people overreact so much. If Foles turns out to be a star, he'll be pissed

[auctionjmm]

Its buyers remorse and he cannot return it to get his money back. eBay WILL back you up on this:

eBay Buyer Protection (http://pages.ebay.com/help/policies/buyer-protection.html)

Good Luck

Not true. The link you pulled up is in regards to the Buyer Protection Policy which is completely separate from the newly developed return policy stipulation for Top Rated Sellers. eBay now requires a "no questions asked" return policy to earn TRS discounts. Buyer has every right to return with "no questions asked" by the seller.

That being said, I completely disagree with it. Exact same thing happened to me yesterday. The buyer of my 1984 Topps Chrome Nick Foles Auto #'d 01/15 is returning his too. His explanation is a "surface scratch" which you can find on just about any chrome card so it's his way of holding a potential case above my head if I don't comply.

I am about to PM you OP to see if it was the same buyer.

[hugh]

please reveal the buyer so we can block...thanks

[BAMBAM]

Waiting on the buyers ID from runeatfish. I like to just block potential headaches early.

[hugh]

how do you add a restocking fee? Do you need to have an ebay store?

[runeatfish]

mg3084 is the buyer

[runeatfish]

Anyone ever had a case where ebay refunded the buyer but did not take it out of your paypal account? This happened to me once before. I bought a Roberto Clemente "auto signed team photo" for $130 a couple years ago. I asked how he came across the item. He said his dad got it in person in the late 60s and had got it at the game. I asked if the item came back not authenticate if I could return the item. He agreed. I got the item and it was signed, but with an auto pen. It was also creased. Paypal went with the seller and I was out the item. After pleading my case, they ended up giving me a refund. The seller got to keep the money, and I got to keep the item (its pretty much worthless though). Anyone ever have that happen? Slim to none that it will happen in this case but wanted to see who else this has happened to.

[hreed2]

Anyone ever had a case where ebay refunded the buyer but did not take it out of your paypal account? This happened to me once before. I bought a Roberto Clemente "auto signed team photo" for $130 a couple years ago. I asked how he came across the item. He said his dad got it in person in the late 60s and had got it at the game. I asked if the item came back not authenticate if I could return the item. He agreed. I got the item and it was signed, but with an auto pen. It was also creased. Paypal went with the seller and I was out the item. After pleading my case, they ended up giving me a refund. The seller got to keep the money, and I got to keep the item (its pretty much worthless though). Anyone ever have that happen? Slim to none that it will happen in this case but wanted to see who else this has happened to.

I've had something similar happen to me before. I bought a DVD on Ebay and never received it. The seller supplied tracking info and it said delivered but I never received anything. I sent probably about 6 messages to the seller over a 2 week period and was completely ignored. I opened up a case with Ebay and they ended up refunded me my money themselves instead of the buyer. Weird but I wasn't going to complain!

[Qwasian]

I think you're up a creek without a paddle thanks to ebay's BS policies. not a thing you can do about it. can't even leave him a neg. just bend over and take it up the shooter because ebay has their sellers over a barrel.

I refuse to sell on ebay anymore. I'll take my stuff down and sell it to my LCS knowing full well I could get more for it on ebay just because I don't wanna deal with their crap and refuse to support their ridiculous abuse of sellers.

makes perfect sense, just lose your money in advance without trying huh? lol

[Qwasian]

the buyer can return it for no reason at all if you have a return policy.... i've had a few do it to me as well.. you just have to eat it.....

[Qwasian]

Anyone ever had a case where ebay refunded the buyer but did not take it out of your paypal account? This happened to me once before. I bought a Roberto Clemente "auto signed team photo" for $130 a couple years ago. I asked how he came across the item. He said his dad got it in person in the late 60s and had got it at the game. I asked if the item came back not authenticate if I could return the item. He agreed. I got the item and it was signed, but with an auto pen. It was also creased. Paypal went with the seller and I was out the item. After pleading my case, they ended up giving me a refund. The seller got to keep the money, and I got to keep the item (its pretty much worthless though). Anyone ever have that happen? Slim to none that it will happen in this case but wanted to see who else this has happened to.

yeah it happens pretty often on ebay actually, they do it when they don't have a clear cut way to fix the situation. or if they feel like a mistake has been made.

[Fool5583]

Wow...........situations like that make me what to stop collecting and buying/selling on eBay. That's just sad.

[Jackg1980]

Thanks for letting us know. he will be blocked.

[runeatfish]

Update:

I sent him this message.

Hello,

May I ask why you are returning the card? I shipped it quickly and I know it was well shipped. Please let me know. Thanks so much and hope your holiday is a good one.


He just responded

Hi, thanks for getting back to me.

The card is not up to my quality standards.

Please let me know the address to return it.

Thanks,
Mike


I sent him a message saying Inception cards chip in general and I found it a bit odd at the timing of his message. He waited 5 days until after the game to ask for a refund. I encouraged him in a nice way to feel free to open a dispute to Paypal and see what they determine.

[Qwasian]

not much use in trying to reason with the guy, he's using ebay to win........

[hairyangryfella]

This is all well and good until he throws the card on the ground, stomps on it, then files a "not as described" return though.

BUT... if you don't say anything, receive it back in normal condition THEN file with ebay, they might do something. Don't give him a reason to be more of a ####, just get it back in good condition and see where they go from there.

[Casebreaker]

Sorry to hear that, This is why I've been selling most of my cards on comc. It saves me the extra stress knowing once a card sells I don't have to worry about a buyer wanting to send it back.

[ernieren]

Ya ebay has really hurt sellers . But the only way to fix it is for us not to buy or sell on the bay. Not happing lol.

[Nick Diaz]

Update:

I sent him this message.

Hello,

May I ask why you are returning the card? I shipped it quickly and I know it was well shipped. Please let me know. Thanks so much and hope your holiday is a good one.


He just responded

Hi, thanks for getting back to me.

The card is not up to my quality standards.

Please let me know the address to return it.

Thanks,
Mike


I sent him a message saying Inception cards chip in general and I found it a bit odd at the timing of his message. He waited 5 days until after the game to ask for a refund. I encouraged him in a nice way to feel free to open a dispute to Paypal and see what they determine.

Just create another account wait patiently till he sells something win the auction, mark as paid, and Neg his ass. :devil::flex::devil:

[runeatfish]

Unexpected and thankful..


Just got the message from eBay:


Hi runeatfish,

eBay Customer Support has reviewed the case and made a final decision.

We decided not to issue the buyer a refund. You don't need to do anything else for this case. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in your favor. The hold on this PayPal transaction has been removed.

Comments:
Based on information provided in the case, the item is not eligible for buyer protection programs. You don't need to do anything else. This won't be counted when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.

You can also view the details of this case in the Resolution Center.


2012 Topps Inception Nick Foles 2 Color Patch Auto /50 09 of 50 Jersey Number

[jlzinck]

Wait....Did Ebay hire someone with common sense??

[runeatfish]

Wait....Did Ebay hire someone with common sense??

Let's not get too far ahead of ourselves.

[pcbuck]

Unexpected and thankful..


Just got the message from eBay:


Hi runeatfish,

eBay Customer Support has reviewed the case and made a final decision.

We decided not to issue the buyer a refund. You don't need to do anything else for this case. The hold on this PayPal transaction has been removed. This case is closed.

Decision:
This case has been decided in your favor. The hold on this PayPal transaction has been removed.

Comments:
Based on information provided in the case, the item is not eligible for buyer protection programs. You don't need to do anything else. This won't be counted when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.

You can also view the details of this case in the Resolution Center.


2012 Topps Inception Nick Foles 2 Color Patch Auto /50 09 of 50 Jersey Number

Awesome. Great news and congrats to you for sticking to your guns.

[EricMetcalf21]

Anyone ever had a case where ebay refunded the buyer but did not take it out of your paypal account? This happened to me once before. I bought a Roberto Clemente "auto signed team photo" for $130 a couple years ago. I asked how he came across the item. He said his dad got it in person in the late 60s and had got it at the game. I asked if the item came back not authenticate if I could return the item. He agreed. I got the item and it was signed, but with an auto pen. It was also creased. Paypal went with the seller and I was out the item. After pleading my case, they ended up giving me a refund. The seller got to keep the money, and I got to keep the item (its pretty much worthless though). Anyone ever have that happen? Slim to none that it will happen in this case but wanted to see who else this has happened to.

Thats happened to me before but they usually dont do that over 10-15 dollars. I guess they figure they can do 10 bucks or somethign, but money higher up they dont seem to ever do that.

Whats always had me mad about ebay is a year or so ago I sold a TJ Yates auto to a guy in Alaska, showed tracking and it got lost somewhere along the line. It actually showed it leaving my post office and getting lost somewhere along the way. Well he filed and won of course, but thats not even what got me so upset. They gave me one of those case strikes that hurts your top seller rating. I just thought that was ridiculous. What did I do wrong? And I was out 40 bucks and a case strike.

[monkeymcgee]

Wow--if they actually start tackling the buyer remorse BS return requests, that's an awesome development :)!

[Jackg1980]

Good, looks like ebay is listening to some of their customers.

[mooney21]

Buyers remorse for sure. A different situation but last year I pulled the cam newton spx gold spx jsy auto/25 from a box topper pack from spa product ... Sold it for 750.00 buyer emails me a week later saying the card was Miscut and he thinks I cut it( which I did not and card was mint) so he wanted a refund? Pissed me off. I had video proof of me packaging it up and pics of the card before I sent it out. Well I contacted eBay and they sided with him I told the douche to send my Dan card back and I'll refund him. Didn't hear from him for 4 days and all of a sudden I get a positive feedback from him after all the sh!t he put me through. So I'm assuming he profited off the card somehow so decided to just clOse the case. Too many shady ebayers out there.

[bbplaya11]

Sold a card once and I didn't use dc (I ussually do) and the buyer said he never got the card, so he got a full refund,then ae month later I saw that he was selling my card!

Moral is always use dc, it just sucks that there's people like that in this world

[Jackg1980]

Sold a card once and I didn't use dc (I ussually do) and the buyer said he never got the card, so he got a full refund,then ae month later I saw that he was selling my card!

Moral is always use dc, it just sucks that there's people like that in this world

who was this?

[calculusdork]

Wow ... I'm very surprised. Congrats OP! Win for the little guys! :D



Just create another account wait patiently till he sells something win the auction, mark as paid, and Neg his ass. :devil::flex::devil:

Normally I would not condone this type of behavior ... but I do place a high value on patience ... hmm, now I'm confused :)

[kat_nellie]

I spoke to my account manager awhile back about this. Seems that since the start of the new TRS requirements regarding return policies eBay is also taking note of disputes filed by buyers. Too many disputes and buyers are receiving warning letters and facing limitations. Ebay is also more likely to side with sellers when the buyer has a history of disputes, returns, or refunds.

[raw5060]

Glad it worked out for you!

[ediii33]

Maybe just maybe Ebay is starting to see the light.

[pfb11]

the buyer you outed won a bunch of Foles autos. Bet he tried this on all of them.

[sooslow]

Its buyers remorse and he cannot return it to get his money back. eBay WILL back you up on this:

eBay Buyer Protection (http://pages.ebay.com/help/policies/buyer-protection.html)

Good Luck

This.

I shipped a jersey, he never accepted it and it was eventually sent back to me.
He emails me ranting about how I better give him a full refund including shipping.
I told him I'd either resend it out for another $9, or refund him minus shipping. His response was quite rude. He filed a claim and Ebay sided with me within 24 hours. I keep the cash and the jersey. If he had even manned up and asked for one or the other, I'd send it, but I doubt he will.

[runeatfish]

the buyer you outed won a bunch of Foles autos. Bet he tried this on all of them.

I contacted one other and it seems he did not. This one was the most expensive one he bought.

The guy did stick me with a negative. Real cool.

[calculusdork]

I contacted one other and it seems he did not. This one was the most expensive one he bought.

The guy did stick me with a negative. Real cool.

:rolleyes::rolleyes::rolleyes::rolleyes::rolleyes:

Not cool. I would be on the phone with eBay like now, and would keep asking for the next-level supervisor until you get someone that can spend some time with this. Seems like one of those rare cases where eBay would remove a negative.

[smackvay]

anyone ever had a case where ebay refunded the buyer but did not take it out of your paypal account? This happened to me once before. I bought a roberto clemente "auto signed team photo" for $130 a couple years ago. I asked how he came across the item. He said his dad got it in person in the late 60s and had got it at the game. I asked if the item came back not authenticate if i could return the item. He agreed. I got the item and it was signed, but with an auto pen. It was also creased. Paypal went with the seller and i was out the item. After pleading my case, they ended up giving me a refund. The seller got to keep the money, and i got to keep the item (its pretty much worthless though). Anyone ever have that happen? Slim to none that it will happen in this case but wanted to see who else this has happened to.

if it is a regular buyer(big spender) and a seller with a high volume and respected reputation they will refund both just to get rid of the problem. In my 2500 fdback this has happened twice and both times the buyer did end up sending my item back and we both got our money

[smackvay]

i contacted one other and it seems he did not. This one was the most expensive one he bought.

The guy did stick me with a negative. Real cool.

they have a department just for this and im pretty sure that falls under a feedback that can be removed. Do not email "call them" (ebay) as they are out to help you if you are in the right(which you are)

[runeatfish]

After 4 transfers and 27:11 of wait time I was able to get the negative removed too. Took a while but I'm glad to see eBay saw the big picture here.