Maybe the customer service at Panini is improving.

[hawaiisean]

So I had some issues with some Panini products (damaged cards, boxes being shorted). I've got 3 QA requests in right now. One of these requests was because one of my 2012 Rookies and Stars boxes was shorted a "hit". I just checked the request and they have sent my replacement. According to the website is is:

2012 Rookies and Stars Scoring Core Materials Prime Autographs #4 A.J. Green/25

Now that folks is a nice card (and might be a great card depending on the patch). So now that I know what the 4th hit is, I'd say this was one of the better boxes of R & S I've gotten. The box now looks like this:

Michael Floyd Rookie Jersey 60/249 (Thats PC, I collect Cards)
Nick Foles Patch Jersey (Real nice patch, Part of the F and O in Foles) 49/249
Ryan Tannehill Red Crusade Patch Auto 10/25
AJ Green Scoring Core Materials Autographs 5/25

I'll post scans when I have it in hand.
Score one for the consumer!

[HBMC]

Looking good man, shorted hit boxes, while kinda rare, are never fun to get.

[jason122883]

Panini blows my mind. A select few get totally hooked up, while the other 90% gets completely #@#@#@#@ on regardless of how much they spend or how nice they are when talking.

[armyatc22]

Did you tell them what you already hit out of the box? 99% of the time the box wouldn't look like that

[friarbolt]

Panini blows my mind. A select few get totally hooked up, while the other 90% gets completely #@#@#@#@ on regardless of how much they spend or how nice they are when talking.

Which is exactly why this doesn't impress me. Replacements are a gamble just like opening boxes. You can't say their service has improved because you hit a good replacement just like you can't say their products have improved when you happen to get lucky and hit a great box from a crap product.

[hawaiisean]

I guess for the sake of a short post I didn't include everything on why the service has improved. The Customer Service Manager personally called me yesterday (I had included my phone on both the request and the stuff I mailed in). I agree alot of people get the shaft from them. In this case I got a phone call, an assurance that I would be happy with the result and now what looks to be a nice replacement card.

For the record I'm very specific when I send stuff in to Panini (based on previous bad experiences). They knew exactly what I had already pulled from the box. Which is why I was expecting a 1 one color jersey numbered to 250.

[Jackg1980]

Did you tell them what you already hit out of the box? 99% of the time the box wouldn't look like that

Ok.... You would of told them to make sure it was a crappy replacement?

[friarbolt]

I guess for the sake of a short post I didn't include everything on why the service has improved. The Customer Service Manager personally called me yesterday (I had included my phone on both the request and the stuff I mailed in). I agree alot of people get the shaft from them. In this case I got a phone call, an assurance that I would be happy with the result and now what looks to be a nice replacement card.

For the record I'm very specific when I send stuff in to Panini (based on previous bad experiences). They knew exactly what I had already pulled from the box. Which is why I was expecting a 1 one color jersey numbered to 250.

Sounds like you made some waves and so they took care of you because you were vocal. All I'm saying is that this is standard practice for any company, the squeaky wheel gets the grease. For your experience there were probably plenty more people who stayed quiet when they got shafted that Panini doesn't have to worry about.

Your thread title is a sweeping statement based on one experience.

[edhou1]

Sounds like you made some waves and so they took care of you because you were vocal. All I'm saying is that this is standard practice for any company, the squeaky wheel gets the grease. For your experience there were probably plenty more people who stayed quiet when they got shafted that Panini doesn't have to worry about.

Your thread title is a sweeping statement based on one experience.

yeah, unfortunately have to agree. While I think they 'try' to accomodate, in practice their replacements are just as awful as Topps replacements in the vast majority of instances.

Just recently for me, I made the silly mistake of going for a case of 2012 prime cuts baseball based on early breaks and of course did not get any guaranteed hits in the case (ie 95%+ of my money gone). Wrote them and opened up a QA case.
While they sent me the right inserts (a Souvenir cut auto and a notable nicknames inscriptions auto), the players they sent me was really insult on top of injury (Bob Feller /99 and Frank Howard /49, respectively). Good players, but zero value. Outside of a key select FB products, I am now done with Panini baseball, hockey, and non-sports.

Their cards don't hold any value and they just eliminated another major wax breaker from opening their products.