EBAY HELP

[ACCDADEAL]

Buyer claims there are now dings on the card not in the scan?
I did ship cover this item?
Now what should I do ask him to send the card back and file a claim with Shipcover?
I did say in the listing buyer has to look at scan for grade

[Jackg1980]

No one can grade a card with only a scan.

[trixstar]

Unfortunately you're sol. Buyers have all the coverage through Ebay and sellers have none. I would at least make him send the card back before you refund. Ebay won't make you refund until their system shows the DC as delivered.

[bradsholly]

I'd tell him to take it up with the insurance!

[GOWIFB]

I dont think you would be able to make a claim with the insurance company on this. Buyer has a complaint about the condition of the card, there is no claim that it was damaged in transit. Now if something had happened at the post office which caused hte card to get creased, then yes I would probably say to open an insurance claim. But any claims of dinged corners, scratches, etc all have to do with the condition of the card. Like others have said you are SOL. Just ask for the card back then once you receive it refund the guys money. Dont make him prove anything to you otherwise he just may end up damaging it on purpose

[GOWIFB]

I'd tell him to take it up with the insurance!

Insurance protects the seller, not the buyer. If buyer is unhappy with an item they are covered fully by ebay and paypal. Insurance wouldnt apply in this case anyways

[ACCDADEAL]

thanks for the feedback

[ACCDADEAL]

sent this
Ok I guess we need to have you send the card back with delivery confirmation and then once received I will follow protocol and refund your money. Also please scan the card and send me those images before returning the card.
I am very surprised this card was dinged as it is hard cardboard and I packed it well never had this issue like that. Did you notice postal package damage by chance?
thanks for letting us know!

[ACCDADEAL]

Also say in listings to be conservative
"LOOKS VERY SHARP AS ALWAYS ALL MY CARDS ARE VERY CLOSE TO NMNT-MNT (Grades 7-8 below) "

About Beckett Grading
Grading Criteria
A comprehensive training program has been developed based upon decades of in-house hobby expertise. Each card will be thoroughly analyzed in several key areas and assigned an overall grade based upon the accumulation of the individual characteristics. Here is the basic criteria for each grade and area.

Pristine 10 Centering: 50/50 all around on front. 60/40 or better on back. Corners: Perfect to the naked eye and Mint under magnification. Edges: Perfect to the naked eye and virtually free of flaws under magnification.
Surface: No print spots. Flawless color, devoid of registration or focus imperfections. Perfect gloss, devoid of scratches and metallic print lines.

Gem Mint 9.5
Centering: 50/50 one way, 55/45 the other on front. 60/40 or better on back

Corners: Mint to the naked eye, but slight imperfections allowed under magnification. Edges: Virtually Mint to the naked eye. A speck of wear is allowed under intense scrutiny.
Surface: A few extremely minor print spots, detectable only under intense scrutiny. Deep color, devoid of registration or focus imperfections. Perfect gloss, devoid of scratches and metallic print lines

Mint 9
Centering: 55/45 both ways on front. 70/30 or better on back. Corners: Mint upon close inspection. A speck of wear is allowed under intense scrutiny.
Edges: Virtually Mint to the naked eye. Unobtrusive specks of chipping on the borders are allowed.
Surface: A handful of printing specks or one minor spot. Very minor focus or color imperfections. Clean gloss with one or two tiny scratches barely noticeable to the naked eye. One faint, unobtrusive metallic print line is allowed.

Near Mint/Mint 8
Centering: 60/40 both ways or better on front. 80/20 or better on back.
Corners: Sharp to the naked eye, but slight imperfections allowed under close examination.
Edges: Relatively smooth borders. Specks of chipping visible to the naked eye are allowed.
Surface: A few minor print spots. Very minor color or focus imperfections. Solid gloss with very minor scratches detectable only upon close inspection. Or a subtle metallic print line.

Near Mint 7

Centering: 65/35 both ways or better on front. 90/10 or better on back. Very slight diamond cutting is allowed.
Corners: Very minor wear on two or three corners is allowed. Edges: Slight roughness, minor chipping or very minor notching is allowed.
Surface: A few noticeable print spots or minor speckling is allowed. Minor color or focus imperfections. Very minor border discoloration. A very minor wax stain on back. Solid gloss with a few minor scratches detectable upon close inspection. A few metallic print lines.
Excellent Mint 6
Centering: 70/30 both ways or better on front. 95/5 or better on back. Slight diamond cutting is allowed.
Corners: Fuzzy corners, but free of dings and fraying. Edges: Moderate roughness, moderate chipping or minor notching is allowed.
Corners: Fuzzy corners, but free of dings and fraying. Edges: Moderate roughness, moderate chipping or minor notching is allowed.

[bradsholly]

personally I'd take my chance with ebay on this, they have been cracking down alot on buyers remorse!! and if he sends it back damaged file the claim!