Huge FedEx Problem and I need advice

[marines4me]

Here it is I bought a high end collection ($5300) from the blowoutcards forum. The seller sent the package on Monday ( UNINSURED) I was suppose to get the package yesterday. Never shows

I check the tracking number last night around 8:40 PM and it says DLVD 8:26 signed by cbrook. Which is the name on the package. I called ASAP and tell them that I never received the package, but it is showing that I did.

I get transferred for about 1 hour and finally talk to the supervisor. So it turns out that the driver was pulled over by the police at 8:15 dlvd my package at 826 pm and made it back to the shipping terminal by 835. Problem is that it takes 45 minutes to get from my house to the terminal so I tell them that.

This morning they tell me that the driver said that we could not remember the package but that a women did sign for it.

Around noon today he sent the supervisor out to my house and have my wife sign her name and take a statement. The guy then shows the signature they have on file and the name is spelled wrong and completely looks like chicken scratch.

At 1 pm they call back and say they talked to the driver again and he is now saying that a man signed for it.

I paid for the package through paypal and it shows the amount that I paid. There is no question that the seller did the honest thing.

My question is how do I get my money back. My business cant afford to take this kind of hit.

[Jackg1980]

Maybe a neighbor has it.

[Truecollector77]

whoa man, thats terrible. i hope you get your cards

[Truecollector77]

Maybe a neighbor has it.

this.... i one time had a neighbor sign for some gold for me... i freaked out, but about an hour later he was at my door with my package.

[bigzig]

Who the hell doesn't insure a $5k package? Wouldn't really help here since it says delivered, but still..

[Truecollector77]

Who the hell doesn't insure a $5k package? Wouldn't really help here since it says delivered, but still..

this, actually the seller really dropped the ball on this. bad.

[marines4me]

The FedEx supervisor spot checked a few houses during the investigation

[Jackg1980]

Yesterday my neighbor had my fed ex package. Also why was it sent uninsured. Cost 18$ if you express mail it thru usps. My 4250$ package cost 45$ for one day delivery with insurance.

[nabzy28]

Here it is I bought a high end collection ($5300) .... The seller sent the package on Monday ( UNINSURED)

My first question is: who made the decision to not put insurance on a box worth more than $5k?

[celtics_fan_35]

I would get the local police a call. It is fraud on the delivery side...its worth a shot

[Truecollector77]

My first question is: who made the decision to not put insurance on a box worth more than $5k?

i would mention who the seller is......

[davidsemo]

that it awful. hope it works out for you man

[bballcollector]

This is every buyers worst nightmare. I hope you get your cards back!

[freethrowtommy]

The seller is a frickin' moron...

[corndog]

I think the FedEx driver has it.

[marinocollector]

The seller did act in the wrong when they decided to risk your property by not insuring it. Insurance is NOT for the receiver, but for the shipper. THEY CHOSE TO SEND UNINSURED THEY TAKE THE HIT. Sorry. Its business. If you filed an insurance claim, the money goes to the sender not the receiver.

[ManInTheMirror]

I think the FedEx driver has it.
bingo
....

[marines4me]

Correct me if I am wrong but paypal will not help right cause it says it was dlvd
I don't know why he did not insure it I told him today about the situation and he said
he did not insure it

[bigzig]

i would mention who the seller is......

It's a moot point since it is obviously a fed ex issue here. Package shows delivered so a non receipt insurance claim is invalid here. Had the cards been missing, not scanned, or damaged the seller would've just lost a lot of money, but buyer is still protected.

Hopefully enough pressure will be put on the driver he will "remember" what happened to the $5k package that wasn't delivered properly.

[Truecollector77]

oh man there is going to be a storm if you file a PP claim

[marines4me]

Right I talked the investigator and he said that the claim goes to the shipper.

Should I call the Police and tell them the story does not make sense
Or call the investigator from FEDEX and tell them I am calling the police

[ManInTheMirror]

oh man there is going to be a storm if you file a PP claim
There shouldn't be, unless you are claiming OP is lying.

OP did not get the package, OP gets his money back.

[Truecollector77]

get law involved, whoever signed that will get a prison term

[Jackg1980]

I would start an investigation on the driver thru fed ex or police. Also they should have a GPS location when it was scanned.

[marines4me]

I don't get the money back the shipper gets the money back

[bigzig]

There shouldn't be, unless you are claiming OP is lying.

OP did not get the package, OP gets his money back.

Not when package shows delivered. Possibly on a rare occasion such as this, but I'm guessing it would be a huge hassel with paypal trying to prove anything. And even then you'd have to just cross your fingers.

Hopefully fed ex gets it straightened out.

[marines4me]

Only thing that saves me is that there is no way he can get from bluffton sc to
sav ga in 9 mintues. its a 45 min drive

[bigzig]

I don't get the money back the shipper gets the money back

Shipper isn't getting anything back if it wasn't insured. Even if it was insured, no insurance would pay out since it shows delivered.

[freethrowtommy]

Not when package shows delivered. Possibly on a rare occasion such as this, but I'm guessing it would be a huge hassel with paypal trying to prove anything. And even then you'd have to just cross your fingers.

Hopefully fed ex gets it straightened out.

He can get proof from FexEx... the signature isn't his.

It should be easy to prove.

There is a reason that Paypal requires Sig Confirmation on packages over $250.

[Truecollector77]

guess this is the next 20 page thread of the week

[bigzig]

He can get proof from FexEx... the signature isn't his.

It should be easy to prove.

For his sake, I hope so. Never dealt with it so I don't know how far paypal would really look into it. I would've assumed it would be along the lines of them not reviewing video evidence since it can be easily faked.


Meaning it would be pretty easy for me to do a half azzed job signing my name and then claiming it wasn't my true sig.

[marines4me]

If I contacted the police would it be from bluffton sc where I live or
sav ga where the fedex company is

[lagalaxyfan23]

Ironically, something similar happened to me this morning. On a smaller scale though. Sold a card for $70 on eBay, and it was marked "delivered" on August 22nd. Today I get a message saying that even though it was shown "delivered" on the DC, he apparently hasn't received the package.

[freethrowtommy]

For his sake, I hope so. Never dealt with it so I don't know how far paypal would really look into it. I would've assumed it would be along the lines of them not reviewing video evidence since it can be easily faked.


Meaning it would be pretty easy for me to do a half azzed job signing my name and then claiming it wasn't my true sig.

I agree that it could be abused, but the fact that the seller didn't use insurance is a big red flag also. I mean, how in the hell do you not spend the extra money on a package that large to cover your ass?

You would also be taking a risk on claiming something like this because it could be used as mail fraud and the receiver is going to jail if someone figured it out.

[marinocollector]

Ironically, something similar happened to me this morning. On a smaller scale though. Sold a card for $70 on eBay, and it was marked "delivered" on August 22nd. Today I get a message saying that even though it was shown "delivered" on the DC, he apparently hasn't received the package.

Thats happened to me tons of times. It stating my item was delivered, but it was not.

[rudyjustinfarrell]

FedEx is a pain. The only card I've ever had "lost" in the mail was from Panini/Fedex. They never delivered it to MY house on the day it was signed for. They came the next day and told my fiance "Sorry, we forgot to get a signature yesterday. Will you sign for it?" Of course she did, thinking it was one of her many FedEx shipments.

I went round and round w/ Panini and FedEx. Doesn't matter that it wasn't my signature but hers, I'm still SOL. Someone has a Timeless Treasures Kobe Auto of mine. I certainly never got it. I hope you have better results. BBB couldn't even help me.

[lagalaxyfan23]

Thats happened to me tons of times. It stating my item was delivered, but it was not.

How do you deal with it? I did the same routine I normally do with my hundreds of other packages I've sent out, and I followed everything eBay requires me to do for a package under $250 in value. :confused:

[achilles01987]

The driver is full of #@#@#@#@! He should remember exactly what house he left that package at. If he can't recall, then he has it! FedEx is not the same as USPS, where they might deliver a ton of packages in one neighborhood.

[marinocollector]

How do you deal with it? I did the same routine I normally do with my hundreds of other packages I've sent out, and I followed everything eBay requires me to do for a package under $250 in value. :confused:

I was unclear. I apologize. I have never received some items, when DC states otherwise. One time, it took the PO 3 months to locate stuff for my dad at his PO Box, because a new girl placed it in the back someplace.

The 1 or 2 times I have had issues as a seller, I just refunded. I figure, if anyone wants to taint their soul enough over $30, its on them. I dont have time for a pissing match over pennies.

[marines4me]

It is not wear me or my wife spelled the name wrong on purpose because the driver said a man signed for it and a women's name is what the signature is

[BrandonSports]

I would ADVISE you to spell ADVICE correctly, or you get people like me correcting you sucks I know.

Go AWAY deactivate your account NOW.

[Chargafan]

Maybe, FedEx guy is also the seller.... Hmmmmm. Nothing adds up at all... Either way I think the driver has your cards.

[marines4me]

I have the police coming to my house now to file my claim.. Not sure if it helps or not or
if I will ever get my money back.

How do I go about trying to get paypal to put a hold on the money atleast.
If I fax a police report will that help

[Truecollector77]

im sure as we speak the seller is sending your money to his bank account.

[oldgoldy97]

FedEx is a pain. The only card I've ever had "lost" in the mail was from Panini/Fedex. They never delivered it to MY house on the day it was signed for. They came the next day and told my fiance "Sorry, we forgot to get a signature yesterday. Will you sign for it?" Of course she did, thinking it was one of her many FedEx shipments.

I went round and round w/ Panini and FedEx. Doesn't matter that it wasn't my signature but hers, I'm still SOL. Someone has a Timeless Treasures Kobe Auto of mine. I certainly never got it. I hope you have better results. BBB couldn't even help me.

The driver is full of #@#@#@#@! He should remember exactly what house he left that package at. If he can't recall, then he has it! FedEx is not the same as USPS, where they might deliver a ton of packages in one neighborhood.

Fedex blows.

I would ADVISE you to spell ADVICE correctly, or you get people like me correcting you sucks I know.

Nice screen name, Updike.

[freethrowtommy]

I like yours better then mine +1 :)!

THAN, not THEN...

Sorry, I wanted to get in on this party.

[DaveTaplin]

Did you pay with a credit card through Paypal? If so then:

Call CC company and ask them / fill them in on what is happening. No harm in getting them in the loop early.

If not then (and maybe anyway):

1. Call Paypal and ask them / fill them in on what is happening. No harm in getting them in the loop early.

2. Call the police and ask them / fill them in on what is happening. No harm in getting them in the loop early. Call your local police, if it is the wrong jurisdiction they will surely tell you.

If the delivery was fraud then this isn't a typical issue that any of us can help you with. Ask the experts (CC, Paypal, Police)

[ManInTheMirror]

I would ADVISE you to spell ADVICE correctly, or you get people like me correcting you sucks I know.
http://www.blowoutcards.com/forums/football/573053-i-could-use-some-advise-selling-my-dallas-cowboy-card-collection.html

Go get 'em, tiger!!

[rednecksims]

Im going through a simular issue with usps. Says delivered 22nd but never got it. Waiting for my regular mail man to run again monday to get it figured out. Missing a nice 1/1 Blackmon.

[Trouty]

I don't do UPS or Fedex..I like to stick with USPS. I have never had a problem with something not getting delivered but then again I haven't done a order that big.

[DieselPack1996]

You are safe actually because this was not through USPS you CAN sue them. For the full price of 5,300$ for mishandling of product. Seeing as you did not sign for it, the driver got pulled over, you can clearly see the name is spelled wrong, you'd have a very strong case. However that will be a major headache.

[Srt42004n]

Everyone saying contact paypal... if the item shows delivered paypal will side with the seller. Id keep after fed ex and where the driver delivered the package Id keep on them and constantly remind them you were sitting at home waiting for the package that never showed up

[panther252]

Oh my god! I hate hearing horror stories like these. I hope everything gets resolved quickly and as pain free as possible OP.

[gsxr1000mxz800]

You are safe actually because this was not through USPS you CAN sue them. For the full price of 5,300$ for mishandling of product. Seeing as you did not sign for it, the driver got pulled over, you can clearly see the name is spelled wrong, you'd have a very strong case. However that will be a major headache.

Research small claims court. In Illinois the SIU law school has posted an online guide to assist us with filing cases and many large corporations will settle vs trying to fight claims they know they stand to lose. Just a though as something similar may exist in your state too. Just remember to claim the max possible including costs incurred to file as well as time lost at work for preparing and attending the case. Document everything.

[jstbuch]

I know this is not the sellers fault, absent not getting insurance but it was the sellers choice to not require insurance and this is exactly the risk the seller takes by doing that. The seller is responsible for ensuring that it arrives in your hands. Sucks for the seller but that's part of it.

With that said, I don't think Paypal is going to side with you but you should certainly try. I mean, if Paypal sided with buyers when the delivery was confirmed, oh man. Can you imagine the crap-storm?

I would take every route available (Paypal, CC, police, Fedex, etc).

[corndog]

The driver should submit to a polygraph over this. A delivery driver can be a thief just like anyone else. My guess is he was mad over the ticket which caused him to be late on his route. To get back on schedule he simply signed off on the delivery with chicken scratch and kept the box thinking the value would not be high.

[CCSportsCards]

I like that you guys think insurance helps on collectibles.


Sorry about your issue though OP

[Jackg1980]

I like that you guys think insurance helps on collectibles.


Sorry about your issue though OP

Why wouldn't it?

[darin2200]

I insure packages sent through USPS all the time, sometimes I even gamble and insure it for less than it is really worth. (These are just my packages going to COMC). I just want that sticker on the box that says "insured package", this acts as a deterrent. Who knows, but even if the seller would have insured it for $100, at least it would have said insured, and may have made the driver think twice before pulling a fast one. I know the USPS label does not say for how much and I doubt the FedEx label says how much it is insured for.

[raw5060]

bwhahahah so mad

I like your two negatives on eBay :)!


Crappy situation OP. I hope everything works out for you!

[marines4me]

I think the only thing I have in my favor is the fact that FEDEX sounds like this driver is shady and has changed his story twice in less than 24 hours.
Also my wife thinks that the package will magically show up on Monday.
Police told me nothing they can do until Monday but case is recorded as grand theft

[Edreedballhawk]

This may sound silly but, maybe you should've had it sent to your store instead of our house. I have many alternate addresses for my packages to be sent to under my Paypal account. I bought 2 auctions off eBay from the same seller, but they were a few days apart from one another, checked dc and it said both were delivered when only one was. So I researched it more through usps, turns out the seller sent the other package to my moms house which was one of my alternate addresses. I'm almost positive that when I paid through Paypal I selected my address for both packages. But my main address on Paypal is my moms address. I don't get stuff mailed there anymore which was weird.

[DannyShakes]

So who was the seller who didnt insure this package??

[Truecollector77]

So who was the seller who didnt insure this package??

this.....

important so we know what clown to avoid that doesnt know how to ship right

[DannyShakes]

Update?! Who was the shipper?

[ManInTheMirror]

So who was the seller who didnt insure this package??

Update?! Who was the shipper?
Not seeing how this is on the seller at all. At this point whom the seller is appears irrelevant.

[hugh]

The seller did act in the wrong when they decided to risk your property by not insuring it. Insurance is NOT for the receiver, but for the shipper. THEY CHOSE TO SEND UNINSURED THEY TAKE THE HIT. Sorry. Its business. If you filed an insurance claim, the money goes to the sender not the receiver.

finally somebody that knows insurance is for the seller, not the buyer

[freethrowtommy]

finally somebody that knows insurance is for the seller, not the buyer

Actually, most people know that...

It is why people are calling the seller a moron.

[Schocktown]

Do you know if the package required a direct or indirect signature? If it was a direct signature, then the driver is toast because he either forged the signature or delivered to a second party. If it was indirect, he can deliver to a second party providing he left you a door tag telling exactly where he left it. If you called immediately I'm sure they really remember so as you have already figured out it seems really sketchy to me. Stay after FedEx and make them answer your questions. There is a limit on what they refund without declaring a value and not up on what that is but it's not close to what you are out. Good luck!

[Truecollector77]

love how OP refuses to disclose the seller, very interesting IMO

[JKS4]

Terrible situation.... but wtf...no insurance?

[DieselPack1996]

Seriously start documenting everything times,phone calls, messages between you and Fedex.
While the seller took a rosk by not insuring your package, it would have done little good here. Insurance is for lost or damaged items. Much like paypal if it was delivered insurance is not the answer. Who is to say the OP isn't lieing for insurance fraud
IM NOT SAYING HE IS. Thats simply how the insurance company would look at it.

What you need to do if the police cannot get you the answer you are looking for is sue them.

[cking]

The driver is full of #@#@#@#@! He should remember exactly what house he left that package at. If he can't recall, then he has it! FedEx is not the same as USPS, where they might deliver a ton of packages in one neighborhood.

This is as close as anyone has come to asking the most important question in the equation.

At which house did the driver drop the package off?

If he has a case of amnesia the go to Fed-Ex. Take the supervisor and the driver with you in a vehicle with the drivers manifest from the day your package was delivered. His manifest will show what his route was that day and every house that had a package dropped off that day. If that dont jog his memory then knock on every door that had a package dropped off. If he is telling the truth then one of those houses on his manifest will have your package.

The part that I believe is gonna hurt you is that if the driver stole it he now knows that something valauble is in it.

Just a thought but perhaps he stashed it away just to see if anyone would complain when it did not show up.

If someone complained, but did not reveal what was inside the package or if something of little value was in it then the driver would "magically find " the missing package and deliver it as risking his job and not knowing if anything valauble or something of little vaue was in the package would probably not be very smart.

However, maybe he stashed it away to see if someone would freak out as that would be a clear indicator that something valauble was inside and perhaps worth taking a chance of keeping it.


I hope you get your stuff and keep us updated. I am curious to see how this plays out.


If this becomes an actual police investigation, and as ridiculous as this sounds, all the police would have to do is have everyone who lives in the houses that had packages dropped off that day sign a piece of paper and compare them to the signature the driver got.

[DannyShakes]

Not seeing how this is on the seller at all. At this point whom the seller is appears irrelevant.

Really????

[ManInTheMirror]

Really????
Yes, really. The only thing the seller did wrong it appears was not insure the package. And when a seller doesn't insure a package whom does that bite in the ass? The seller. Thus- what exactly did the seller do wrong and why must we know their name?

[HeyFitzy]

Yes, really. The only thing the seller did wrong it appears was not insure the package. And when a seller doesn't insure a package whom does that bite in the ass? The seller. Thus- what exactly did the seller do wrong and why must we know their name?

http://www.carpron.com/multisite/d/377652-1/cousin+eddie+Bingo.jpg

[HBMC]

Yes, really. The only thing the seller did wrong it appears was not insure the package. And when a seller doesn't insure a package whom does that bite in the ass? The seller. Thus- what exactly did the seller do wrong and why must we know their name?

To give everyone an idea of who to be careful of when buying a rather large quantity of cards from. I don't think the seller should be vilified, but discovery would be nice.

[ManInTheMirror]

To give everyone an idea of who to be careful of when buying a rather large quantity of cards from. I don't think the seller should be vilified, but discovery would be nice.
Who to be careful of?

I'm not seeing any reason why I would not want to do business with the seller of this deal. Now, Fedex on the other hand...

[bigbensbff]

as someone who buys large lots and collections this freaks me out to know end

seller has done his job according to paypal as the package shows delivered but if in fact this wasn't received who is out the 5k? such a terrible situation.

also most insurance is borderline useless in our hobby especially without a completed ebay sale for "value" comparisons. even with a completed listing it's still 50/50 on whether the claim is paid. in this particular case with the package showing delivered, the chances of an accepted claim are very low to non-existent.

i'm referring to USPS insurance and i'm not sure if fedex insurance varies substantially from USPS. ShipCover insurance offered by eBay is the best by far.

[antrodemus]

Isn't insurance typically passed through to the buyer? I've always known whether or not my package is insured.

[PensFan29]

love how OP refuses to disclose the seller, very interesting IMO

Not that interesting to be honest. I read a lot of these threads and I agree that the seller made a mistake not insuring the package, but I feel OP needs to request it be insured as well. OP, if you did this, then I missed that part. This site will burn the seller at the stake for this mistake, and OP seems to be acting as a decent person and not throwing him/her to the wolves for this.

Regardless, I've had to file my share of police reports in the past and I will say this...file one where you live, where the Fedex home base is, and where the seller lives. Get it done early and get it on paper.

[boomersooner405]

Maybe I'm wrong, but I'm pretty sure that FedEx doesn't offer insurance. They use declared value on every package, but you can't get insurance from them.

[ManInTheMirror]

Maybe I'm wrong, but I'm pretty sure that FedEx doesn't offer insurance. They use declared value on every package, but you can't get insurance from them.
With that in mind I would really love to hear what the "zOMG who is the seller reveal their name!!!" crowd is going to say.

I applaud the OP for not revealing the name. I mean for anyone to blacklist the seller in this case is moronic and as I've been saying we don't even need to know who the seller is at all.

[jeffro318]

Fedex are the only ones who should lose $5k here. Its absolute bs if it goes dwn different. If it doesn't seem like anything is getting done, take them to court.

[matt roberson]

"jog" the delivery guys memory with a baseball bat, your package will show up real quick.:devil:

[bigbensbff]

With that in mind I would really love to hear what the "zOMG who is the seller reveal their name!!!" crowd is going to say.

I applaud the OP for not revealing the name. I mean for anyone to blacklist the seller in this case is moronic and as I've been saying we don't even need to know who the seller is at all.

not saying the name needs revealed

however i think you are not considering everything here. the package shows delivered so seller is off the hook by the conditions of paypal. if package wasn't delivered, what should the seller do?

not sure i'd want to deal with a seller who said i was SOL on a 5k purchase

[jeffro318]

Seller knows fedex guy, sends some empty toploaders and tells fedex guy to make it dissappear. They split the 5k.

[glen87]

Fedex goes off declared value, no insurance option available to seller.
anything over $500 (i believe) should be direct signature

[dhendrix1303]

Seller knows fedex guy, sends some empty toploaders and tells fedex guy to make it dissappear. They split the 5k.

Yeah, you should try it.. Oh wait, that's fraud and thousands of people are already in jail for it.

[auctionjmm]

I like that you guys think insurance helps on collectibles.


Sorry about your issue though OP

It does...at least for mailing items. Homeowners insurance may not touch collectibles, but UPS/USPS absolutely has an option for shipping them insured. I've had to file several insurance claims through USPS and was always granted the money.

[Chrisp253]

The only thing i find shady is if it wasnt the driver that signed for said package like everyone seems to think.. The only other person that should know there is a package arriving at a certain place at a certain time and it has 5k value in it is the seller.. Unless he told a friend that lived in your area or somethin. So id be interested in what the seller has had to say so far..

[cking]

On a side note I had a package sent from COMC that arrived on saturday with signature confirmation and the package was just left on my front porch and no one knocked on my door asking for a signature and I was home all day.. In fact it was left on the bottom of the porch stairs. Unprotected from the elements and anyone walking by or driving by could clearly see it.


I am an honest person however and will not take advantage of this situation but I know some other people would. And it was an expensive package.

[HBMC]

Who to be careful of?

I'm not seeing any reason why I would not want to do business with the seller of this deal. Now, Fedex on the other hand...


With that in mind I would really love to hear what the "zOMG who is the seller reveal their name!!!" crowd is going to say.

I applaud the OP for not revealing the name. I mean for anyone to blacklist the seller in this case is moronic and as I've been saying we don't even need to know who the seller is at all.

I would still want to know, I don't care if the seller was 100% innocent, I like to know all facts in any issue.

[ManInTheMirror]

I would still want to know, I don't care if the seller was 100% innocent, I like to know all facts in any issue.
If the seller is 100% innocent then I'm not understanding what it matters. But you and I both know that people would blacklist the seller if his/her name was posted and that's just not fair.

[HBMC]

If the seller is 100% innocent then I'm not understanding what it matters. But you and I both know that people would blacklist the seller if his/her name was posted and that's just not fair.

That's not my problem, furthermore, I would want to know why someone would ship something of this financial magnitude with any kind of shipping other than Registered. It is slow, but also the most fool proof.

Again, I'm not looking to victimize anyone here, just full disclosure. The #@#@#@#@ throwing apes will be #@#@#@#@ throwing apes regardless of what happens or who it is.

[glen87]

this is not on the seller at all (as long as all information - receiver, address, declared value was filled out correctly). fedex does NOT offer insurance, they go on declared value. anything over $500 (I believe) is SUPPOSED to require a DIRECT signature - meaning only the addressee can sign for the package, no one else. if the addressee is not there, a note should be left and the package returned to the fedex depot. this is SUPPOSED to be one of the most secure shipping method available

[DieselPack1996]

this is not on the seller at all (as long as all information - receiver, address, declared value was filled out correctly). fedex does NOT offer insurance, they go on declared value. anything over $500 (I believe) is SUPPOSED to require a DIRECT signature - meaning only the addressee can sign for the package, no one else. if the addressee is not there, a note should be left and the package returned to the fedex depot. this is SUPPOSED to be one of the most secure shipping method available

Bingo bingo bingo bingo!!!! We have a winner seller needs to be left alone he did absloutly nothing wrong. Fedex needs to burn.

[Chrisp253]

I would still like to know what the sellers distance is to op. I could picture some people on here sending n telling a friend or someone to stop by at a particular time n try n receive the package if they werent anywhere near driving distance to do it themselves.

[hche]

this is not on the seller at all (as long as all information - receiver, address, declared value was filled out correctly). fedex does NOT offer insurance, they go on declared value. anything over $500 (I believe) is SUPPOSED to require a DIRECT signature - meaning only the addressee can sign for the package, no one else. if the addressee is not there, a note should be left and the package returned to the fedex depot. this is SUPPOSED to be one of the most secure shipping method available

Actually, I just tried to create a shipment on FedEx's website. For over $500, it preselect Direct signature BUT I can change it to something else (indirect or adult). So I think it depends on whether the seller requested Direct signature or not.

[mcgahee21nfl]

this, actually the seller really dropped the ball on this. bad.

how did you THIS, THAT?

you this'd that the insurance would've meant nothing. insurance is a scam and only protects you on lost and damaged, which packages almost never are, and wasn't in this case either.

to the OP, be aggressive. your driver clearly stole it. have him sign and print too

[tajikey]

On a side note I had a package sent from COMC that arrived on saturday with signature confirmation and the package was just left on my front porch and no one knocked on my door asking for a signature and I was home all day.. In fact it was left on the bottom of the porch stairs. Unprotected from the elements and anyone walking by or driving by could clearly see it.


I am an honest person however and will not take advantage of this situation but I know some other people would. And it was an expensive package.

http://www.lawgcap.org/media/Ribbon%20Attachments/CAP-Gold-Star-Attachment-v1.png

[DannyShakes]

Im no longer going to ask who the seller is, for I have a feeling im going to get the same response from Eric haha Just wanted to know who the seller was to see if he has had a past of shyt like this. Sorry Eric, ill move along now. Geesh.

[motu79]

I've been reading this thread and was thinking about the 'reveal the seller' argument.

I went back and skimmed all the OP's posts and couldn't see where he said the package was insured or direct signature was offered. I think everyone just assumes it was.

If it wasn't, then yes, the seller's name needs to be revealed.

[patriots]

I've been reading this thread and was thinking about the 'reveal the seller' argument.

I went back and skimmed all the OP's posts and couldn't see where he said the package was insured or direct signature was offered. I think everyone just assumes it was.

If it wasn't, then yes, the seller's name needs to be revealed.

Think you got your "needs" and "wants" mixed up here

[motu79]

Think you got your "needs" and "wants" mixed up here

No comprende?

Just saying that I didn't see where the OP stated there was insurance on the package. Everyone is talking like they assume there is. I have to imagine the seller put some kind of protection on it, just didn't see where it was mentioned by the OP.

[glen87]

No comprende?

Just saying that I didn't see where the OP stated there was insurance on the package. Everyone is talking like they assume there is. I have to imagine the seller put some kind of protection on it, just didn't see where it was mentioned by the OP.

as it has been mentioned several times, fedex does not offer insurance. every package is automatically insured for the declared value

[motu79]

as it has been mentioned several times, fedex does not offer insurance. every package is automatically insured for the declared value

Gotch ya! I've never dealt with FedEx so I didn't know if you still had to inform them of a value before you mailed it. Hopefully this works out for the OP and the seller.

[jusdukky]

bump it up....

Any news on this story???

[hugh]

did anybody notice OP hasn't commented in a long time and this thread is still going

[Diamondjake]

did anybody notice OP hasn't commented in a long time and this thread is still going

Kind of reminds me of Canada.

[ernieren]

I'd like to see an update to this as well.

[ManInTheMirror]

Why no update? :confused:

[marines4me]

Ok here is the official update I am screwed...
FEDEX called me on Friday and let me know how sorry they were and that the driver was terminated because his GPS locations did not match his times stated.

The seller is now going to be revealed AS LQQKin4MJ
WHY? because he started off very nice and helpful on Day 1. Since I have not heard from him at all. When I called FEDEX they said that only the buyer can file the claim.
PACKAGE WAS INSURED FOR A WHOOPING $200.

So I have opened a claim on Paypal and the seller out of no where sends a message saying he is sorry updated the info with the tracking info and now a week goes by and will not respond to any questions I have.

SO NOW WHAT
I am waiting on FEDEX to write and email me a letter stating that the package was never received. I also informed paypal of the police report that I filed and that there policies clearly state that if buyer never receives package that I am entitled to a full refund.

I am scared to death to escalate the claim because it says once paypal makes a determination that the case is closed.

FEDEX will not go back under the tracking info and say it is not received for legal purposes.
FEDEX does not need to do anything because there is only a declared value of $200


I spoke to my home owners insurance and YES they will cover the full 5300 however I do have to pay 2500 deductible.

So because everyone wanted me to update the thread and I decided to do so...
this is going to end badly.

I have pretty much decided to sue paypal for not following their stated policies. I think 1000 in lawyer fees is better than 2500 home owners deductible but I have not read about anyone suing paypal before.

[Bostonsports1]

Its gunna cost you way more than 1k in legal fees and you will lose in court 100%

See how it shakes out with paypal after you get all the write docs in place and then escalate it and hopefully you get a refund.

If that fails file with your insurance. The lawyer will cost around the same I bet and you will prob lose.

[Jackg1980]

What about pressing charges against the driver?

[iluvfish2]

Driver and Fedex are only on the hook for 200 bucks. thats what the package was declared for. He should have no issues getting the funds from Fedex on that part. Getting the rest will be the bigger issue.

[motu79]

Hopefully Paypal sides with you! I would make sure you call in every time and get names of everyone you speak with. The fact FedEx terminated the driver should be helpful for you to show Paypal it wasn't delivered to you and you are awarded your money back.

[ernieren]

Seems a little weird on Fedex I would get the drivers info if they let you to find out about package its still fraud on Fedex. I would also contact seller not sure if you told him to insure so low or if he just did that on his own. If he did that then you need to turn any info emails etc over to paypal and go to the top to get this returned to you . Also did you pay by credit card? If so then get a charge back started on that if Paypal won't help

[marines4me]

I used my paypal balance for most and about 2000 I used with my debt card

[smackvay]

Ive been wondering about this
Scares the crap out of me as I send packages worth WAY more than that on a regular basis(actually sent one out today)

[ernieren]

Ok you might be able to still contact your bank on that .

also guy left his number on a post

till looking for one serious person to buy my collection! (5 lots are left) i am very motivated to move them this week and i am willing to sell individual cards for reasonable offers.
I'm starting my slow drive back to Pa today. I'd like to sell these for hotel room and gas $$$ on the drive back. Leave a message on my cell if you are interested and you are in the US (570) 904 5255. If you respond here or PM me, it could be a long time before i reply.


I would contact him on this or maybe file a fraud claim on this . Just seems very fishy on the fedex guy to know what was in package unless they knew each other.

[hugh]

always use credit card on paypal for purchases

[mcgahee21nfl]

I think its very sad that people still view insurance like this in every aspect of a situation.

Insurance is a scam, for the most part. I will certainly sell you insurance at a better rate than any of these shipping institutions, with way less strict guidelines, the only problem is I won't be privy to the information they are.

Anyhow, for those thinking that FEDEX is only on the hook for $200, need to start to learn how to use their brain. FEDEX is insuring your $200 for lost or damaged. This means, no fault of their own. You think that if you send an item for $5,000 with no insurance, and there is legitimate proof of THEFT, that you aren't entitled to getting it back because you don't have insurance??????

File suit against FEDEX if you have to. They fired their driver for going off his route, in which your package "disappeared". You have proof beyond a reasonable doubt. They are 10000000% liable. For all intents and purposes, FEDEX STOLE YOUR PACKAGE.

[mcgahee21nfl]

By the way, I want to separately commend you for fighting this hard. The responsibility is clearly on the seller to fight in this manner, and it is sad that the onus has been put onto you. I.E. his cards stolen, his responsibility to rectify the situation to the best of his ability.

[marines4me]

I have that phone number called many many many times and I have sent many text no response from him. Answered the first day and have not heard from him sense. I know he is reading these post because when I first started the post he asked for his name to not be used. Which I agreed until he broke communication with me.

[JKS4]

Paypal is going to side with you...

[antrodemus]

Contact your local news media. Many have consumer affairs segments and I'll bet yours is not the only package this driver didn't deliver. Bad press will get the attention of FedEx quicker than legal action.

[tajikey]

Contact your local news media. Many have consumer affairs segments and I'll bet yours is not the only package this driver didn't deliver. Bad press will get the attention of FedEx quicker than legal action.

This is very true. One of our local UPS guys was recently fired then arrested for either stealing packages intended to be delivered to Best Buy, or for switching out the contents before they got there.

Don't remember the details, I just know it happened...

[shrevecity]

Bad press for Fed Ex isn't that sort of an oxymoron? Fed Ex is nothing but bad news, I would not let them carry my garbage.

[Schocktown]

The FedEx driver FORGED your signature. They may have told you they terminated him because his GPS 'didn't match' but forgery is much more severe and was more likely the cause of his firing. The driver knows where your package is I'm sure. He needs pursued in this mess also.

[marines4me]

Ok here is the update I uploaded a letter from FEDEX to Paypal and escalated the case.
It took 1.45 second for me to lose.
I had to call paypal and ask why could not get an answer, talked to the manager and he told me that paypal made a decision with out seeing the letter.
He personally said he would take over the case and file the appeal. Took him about 5 minutes to get all the information fixed and updated

NOW
just waiting for paypal to verify that the letter came from FEDEX and I will win the case.

[pepsiporch]

If you didnt sign for it and it was over $250 paypal will refund you the money

[smackvay]

Ok here is the update I uploaded a letter from FEDEX to Paypal and escalated the case.
It took 1.45 second for me to lose.
I had to call paypal and ask why could not get an answer, talked to the manager and he told me that paypal made a decision with out seeing the letter.
He personally said he would take over the case and file the appeal. Took him about 5 minutes to get all the information fixed and updated

NOW
just waiting for paypal to verify that the letter came from FEDEX and I will win the case.

For $200 or the full amount?

[bigzig]

If you didnt sign for it and it was over $250 paypal will refund you the money

Well, it's a little tougher than that when someone else appears to have signed OP's name. For OP's sake I hope it works out for him, but it's not going to be so cut and dry as you put it.

[cking]

Huge FedEx Problem and I need advice


Dont use Fedex..thats my advice

[tsalems1]

I did not read this whole thread but I will say this..

Your max claim on a package with Fedex for collectables is $500!

Anything being shipped that needs to be insured for over $500 should go with USPS!

[marines4me]

I just want to let everyone know that I just won the case and that the money is back in my account.
I had to have FEDEX write a detailed letter stating that the package was never delivered to me or my address.
I than had to have a rep from the FEDEX legal department call PAYPAL direct and finish handling everything.
For the record I lost the case twice because a standard employee only looks at the confirmation number and does not take into account any additional documents provided.

I have not heard from the seller in 1 month now, which angered me but at the same time I hope he gets his money back because no one deserves to go through what I did to get my money back from a company who's employee stole a package.

I still check craigslist everyday and bookoo.yardsales . I would love to find the package and inform the cops about it.

Cant be easy to sell 1700 Basketball Autos without being detected

[Clarka3]

glad you won finally OP.

[Jackg1980]

I just want to let everyone know that I just won the case and that the money is back in my account.
I had to have FEDEX write a detailed letter stating that the package was never delivered to me or my address.
I than had to have a rep from the FEDEX legal department call PAYPAL direct and finish handling everything.
For the record I lost the case twice because a standard employee only looks at the confirmation number and does not take into account any additional documents provided.

I have not heard from the seller in 1 month now, which angered me but at the same time I hope he gets his money back because no one deserves to go through what I did to get my money back from a company who's employee stole a package.

I still check craigslist everyday and bookoo.yardsales . I would love to find the package and inform the cops about it.

Cant be easy to sell 1700 Basketball Autos without being detected

good for you. the seller may have learned a hard lesson.

[Clarka3]

good for you. the seller may have learned a hard lesson.

possibly, but for something of this dollar magnitude, they should have recourse with Fed Ex themselves.

[Deathgate]

possibly, but for something of this dollar magnitude, they should have recourse with Fed Ex themselves.

Yep, for the $200 they insured the package for. :devil:

[ernieren]

Very glad you got money back. Seems to me since seller won't reply to you that something was going on with him being involved in it.

[ChicoCheese]

The driver is CLEARLY a theif.

First the idiot says a woman signed for it. Then they compared signatures and they didn't match so now it is a MAN that signed for it. FedEx KNOWS that the driver stole it...I hope they release the cash to the seller.

[jusdukky]

Very glad you got money back. Seems to me since seller won't reply to you that something was going on with him being involved in it.


This ^^^^^^^^^^ red flag!!

[nickha2]

This ^^^^^^^^^^ red flag!!

That means nothing. stop ruining someone over something they didnt do

[usafshelland]

So you are saying wear a condom before making any deals to protect myself...

[usafshelland]

Actually, do you have any record of what was supposed to be included in your deal? If you were to go after FedEx the seller could help with your lawsuit by testifying to the deal. The fact the employee was terminated does not mean that they are not culpable in this situation.