Ebay Item Not as Described Advice

[Rhyno_24]

Hey guys! I just wanted some feedback to see if there is anything I can do in regards to an item not as described case. From what I have read on here, Ebay always sides with the buyer and I am expecting nothing different here, but just wanted to hear your thoughts in regards to the situation.

I sold my Topps Chrome David Wilson Red Refractor Auto for $499.99 buy it now last week. Card was delivered on Friday and I sent with signature confirmation. Monday rolls around and I get a notification from Ebay that a case has been opened against me in regards to this card. I have included the link for you to view.

I have only sent 3 cards off for grading in my life, so I am definitely not an expert, but the card I sold was at least NRMT or better. Do you guys think I am in the wrong or is the buyer just having buyer's remorse after Wilson's pathetic game? I have included the conversation through the case for readings as well.

Sorry for the long read, but I would like some honest opinions.

Thanks, Ryan

2012 Topps Chrome David Wilson Red Refractor RC Auto Giants Ed 3 5 | eBay (http://www.ebay.com/itm/380709854946?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649)

Buyer - "Card condition isn't nrmt - mint... Corners, edges, and surface have flaws. I would like a full refund."

My reply - "The card purchased by the buyer was in at least NRMT (near mint) condition or better as stated in the item description. If the particular card in question was sent to BGS (Beckett Grading Services) for grading, the card would grade a 7 or better which is considered near mint."

Buyer - "I would like to return for a refund as the card doesn't meet that condition in my eyes. I see that returns are accepted and I will ship out tomorrow."

My reply - "I do accept returns under certain circumstances. In this case, I know for sure that the card itself meets the criteria in my description. Also, I noticed the package was delivered on Friday, September 6th, in which it needed to be signed for as I sent with signature confirmation. I find it a coincidence that you waited to file the claim on Monday, September 9th after David Wilson had a very disappointing game and since then, the prices of his cards have fallen. I see this being a case of buyer remorse and not an issue with the card itself. "

Buyer - "Item was opened on Monday. I send all cards in for grading and the condition of the card isn't what I expected based off the listing. The card has been mailed back to the seller and due to his listing policy (returns accepted), I expect a full refund."

My reply - "Ok, so the buyer sends all cards off for grading. Most collector's send cards off to BGS (Beckett Grading Services) in hopes of getting a high grade on a card to increase the value. Most collector's are hoping to receive a grade of 9.5 or higher which is considered gem mint. As stated before, the description of the card in question states the card is in NRMT or near mint or better condition. And as stated before, the card certainly meets all of the criteria in the description as being near mint or better. I understand the buyer's feelings that the card is not in the condition "he/she wants", but there is nothing in my description that states the card is mint or gem mint. I imagine Ebay will side with the buyer, which I do not agree with in this situation. Once Ebay has decided the case, I will acknowledge and abide to there ruling."

[smackvay]

I hope you win, but ebay, lol, well we all know ebay

[HTTR]

Unfortunately you will lose because ebay only loves buyers.

[tnarg]

Buyer wins his buyers remorse case

[messier2]

Post his username so I can block him.

[Ray27Ray52]

There is no way you will win. Just refund the money after you get the card back and relist it without mentioning your opinion on the cards condition.

[epic23]

Post his username so I can block him.

Looks like it's ltrainor10

[Rhyno_24]

Thank you for your opinions. For future listings, is there anything I should change in my listing descriptions or is this just something you cannot prevent? The reason I ask is this is my first case as an item not as described.

I will refund the buyer his money once the card is returned and send it in to BGS just to see what it comes back as. I will update the thread once I receive the card back just to let everyone know.

Thanks again, Ryan

[Ray27Ray52]

This really sucks because it is almost certainly buyers remorse. The only thing I would suggest to do in the future would be to insert a phrase like "I am not a professional grader. Please utilize the zoom feature to determine the cards condition for yourself". That could protect you in the future.

[messier2]

Looks like it's ltrainor10

Rhyno, is this the guy?

[Prospectorsadvantage]

Rhyno, is this the guy?

Awful buyer. Worked out a deal with him and be never paid. Block him to avoid headaches. In reference to ltrainor

[messier2]

Updated my ever growing blocked bidder list!

[cardsharkk]

Since your return policy stated only that "Returns accepted, as long as buyer pays the return shipping"- because you both agreed to that you probably will lose... I always have my return policy state "Returns accepted within 14 days if you recieve an item not as described"... Its becasue buyer remorse happens ALL THE TIME! And a lot of times they send you back a card COMPLETELY DAMAGED AND 1000X worse than was sent! Happened to me on a Josh Hamilton card i sold, really sucked... Anywhoo I WOULD STILL FIGHT IT! Dont let people try to pull this, though you do risk him sending u back the card all f'd up,ya know? id call ebay, and paypal and tell them... and show pics of the card from your listing, showing it was nrmt... also I would mention how does he know it wasnt nrmt if it was never actually graded...

[bern024]

Don't put any condition on your listing. Scan (if it is raw) all cards at 300dpi or greater (this will make it very easy to hit their 1600 pixel min without having a lot of background noise) and state that you aren't a grading company.
You are probably going to get hosed and it is probably buyers remorse but DON'T put grades on your cards if there is no grade from a company listed in the "item specifics" section.

[Frankp2311]

This really sucks because it is almost certainly buyers remorse. The only thing I would suggest to do in the future would be to insert a phrase like "I am not a professional grader. Please utilize the zoom feature to determine the cards condition for yourself". That could protect you in the future.

That wont do anything.

[Lionsman81]

Buyers Remorse. After the game Wilson put out on Sunday he probably regreted the $500 he dropped on that Scrubs card

[Frankp2311]

Buyers Remorse. After the game Wilson put out on Sunday he probably regreted the $500 he dropped on that Scrubs card

This is exactly what it is and a buyer will be able to return it just about every time.

[rbb147]

Nothing against OP and not directed at you but generally speaking sellers need to not act as though its always the buyer who is responsible.

Too many sellers buy cheap prospects up thinking one breakout game and they'll list 24 hrs and get a huge return. No they'll suck next week and you'll get a return. I lauged my a$$ off at everyone who bought Kaep at insane prices last year expecting to sell the night before the superbowl only to have cards not paid for and item not described cases open.

If you want to be greedy and list after a big game its at your own risk and you are just as responsible for stuff like this happening as the buyer is. I'm all about doubling down on an Ace, but I don't blame the dealer when she flips a 5. Best to suck it up and take the return, beats them bending the card and opening item not as described, then youre out both.

[bern024]

Nothing against OP and not directed at you but generally speaking sellers need to not act as though its always the buyer who is responsible.

Too many sellers buy cheap prospects up thinking one breakout game and they'll list 24 hrs and get a huge return. No they'll suck next week and you'll get a return. I lauged my a$$ off at everyone who bought Kaep at insane prices last year expecting to sell the night before the superbowl only to have cards not paid for and item not described cases open.

If you want to be greedy and list after a big game its at your own risk and you are just as responsible for stuff like this happening as the buyer is. I'm all about doubling down on an Ace, but I don't blame the dealer when she flips a 5. Best to suck it up and take the return, beats them bending the card and opening item not as described, then youre out both.

True this.

[Ray27Ray52]

That wont do anything.

You are probably right.

[Chrisp253]

In a case such as this likely is buyers remorse but i wouldnt take the risk of pissing the guy off and him sending you back a bent card. Take it for what it is.. Take the return.. Take the full time alotted to you to return his money... And block him.

Id be interested in what would happen if he sent back the card and it was damaged in shipping. Who would the cards condition be in at that point? I could imagine someone like this sending it back in a bubble mailer or pwe without insurance or anything and the card coming back screwed cuz he didnt want to put out anymore money than he had to.

[Stat Monsters]

In the world of eBay, the customer is always right even when they're wrong.

So, those are the rules, either live by 'em or don't sell on eBay, unfortunately.

There's nothing you can do other than salvage your loss and if you can escape by getting a "push", no loss but lost opportunity for a sale, consider yourself very lucky.

In the world of eBay you can't force a buyer to pay or keep merchandise regardless of their scripted contracts and supposedly binding agreements for buyers and sellers.

Smart crooked buyers will circumvent the system by sending back empty envelopes, damaging the merchandise and claiming it's the seller's fault and any numerous illegal fraudulent activities.

So, the best policy is to break-even or salvage a small loss (the cost of your postage and return postage if need be), especially on expensive merchandise and call it "the cost of doing business on Flea-Bay" until they work out a better system.

99% of those on eBay, buyers and sellers are honest folks, it's those 1%'ers who ruin it for everyone else...

Just block the bidder, help the community by informing your peers (fellow seller friends) of this person by both real name (not in a public forum) and eBay ID nae and maybe they'll go away or be forced out ('tho it's easy to just get another ID on eBay) by circumstance of nobody wanting to sell to him, and if you feel you need to vent and get a healthy measure of vengeance to the situation.