eBay rant

[cowboyfaninlr]

I have been selling on ebay since 2002, am a Powerseller, have 5.0 DSR across the board, perfect feedback with over 15K transactions, was top-rated until the whole tracking stuff started awhile ago.

Now while listing with turbolister it stops and says I need to call customer service about an account issue. Evidently the morons at eBay have placed a limit on my account and now I can only list 438 items a month!!!!!

After a lengthy discussion with a "supervisor" they finally agreed to raise my limit to 950 items. Needless to say I told them to F OFF and closed my store that I was spending $250+ per month for (2,500 free listings) on top of the FVFs when items sold.

Unreal how the minds at ebay work but I'm done playing their games and will take the $250 a month and buy more cards and sell here at Blowout, Collector Revolution, or may even look into my own site :)!

[Morgoth]

Unless you are a huge seller they don't care, they are glad to get you out of the way so there is less competition for the big guys.

[WillBBC]

That's pretty ridiculous on their part. What was their logic behind the limit?

[shrevecity]

Every seller on Ebay has a selling limit. You usually do not know it until you hit it the first time. However based on your volume and all there has to be a reason they decided to lower your limits all the sudden, did they not tell you why?

My limit is 8500 items and 30k

[cowboyfaninlr]

Every seller on Ebay has a selling limit. You usually do not know it until you hit it the first time. However based on your volume and all there has to be a reason they decided to lower your limits all the sudden, did they not tell you why?

My limit is 8500 items and 30k

Told me nothing and there is no reason which was my point. I have spotless feedback, perfect DSRs, always pay my account early, no chargebacks, no buyer issues at all??????

Confused the hell outta me, but anyway there is more than ebay now anyway.

[Gmrson]

Told me nothing and there is no reason which was my point. I have spotless feedback, perfect DSRs, always pay my account early, no chargebacks, no buyer issues at all??????

Confused the hell outta me, but anyway there is more than ebay now anyway.

Limits are "created" based on your historic/recent listing volume. They probably throw in some high tech computer crap (random.org?) and decide that since you haven't listed a certain volume before, they must hold our little cyber-hand so we don't get overwhelmed and make Ebay look bad. :confused:

Keep us updated with how your other selling goes...many of us would love other outlets!

[clocsta2323]

was top-rated until the whole tracking stuff started awhile ago.

What do you mean by this

[shrevecity]

What do you mean by this

Means he don't meet the 90% requirement. Same reason I am not a TRS was more stress trying to meet that than it was worth. After I dropped my TRS my sales increased.

[shrevecity]

Limits are "created" based on your historic/recent listing volume. They probably throw in some high tech computer crap (random.org?) and decide that since you haven't listed a certain volume before, they must hold our little cyber-hand so we don't get overwhelmed and make Ebay look bad. :confused:

Keep us updated with how your other selling goes...many of us would love other outlets!

Look up Ebay Guardrail, this is what is coming soon. They have already started using it but I think we will see more of it soon.

[sthoemke]

Look up Ebay Guardrail, this is what is coming soon. They have already started using it but I think we will see more of it soon.

eBay Guardrail the Undocumented Seller Quick Decline Program (http://auctionsitenews.com/ebay-guardrail/)

[XL5]

I have been selling on ebay since 2002, am a Powerseller, have 5.0 DSR across the board, perfect feedback with over 15K transactions, was top-rated until the whole tracking stuff started awhile ago.

Now while listing with turbolister it stops and says I need to call customer service about an account issue. Evidently the morons at eBay have placed a limit on my account and now I can only list 438 items a month!!!!!

After a lengthy discussion with a "supervisor" they finally agreed to raise my limit to 950 items. Needless to say I told them to F OFF and closed my store that I was spending $250+ per month for (2,500 free listings) on top of the FVFs when items sold.

Unreal how the minds at ebay work but I'm done playing their games and will take the $250 a month and buy more cards and sell here at Blowout, Collector Revolution, or may even look into my own site :)!

With "over 15K transactions", let's say 15,500 over 11 years, that's around 115 transactions per month. Let's say you didn't really start selling until 5 years ago. That's around 260 transactions per month. If they have you capped at 438 that's far higher monthly average if all your sales were in the last 5 years.

EDIT: Upon re-reading, I see they're limiting your listings, not transactions. So I guess it has to do with sell through numbers. 438 would be about a 50% sell through based Dec/Nov. That's really high.

[bigbensbff]

With "over 15K transactions", let's say 15,500 over 11 years, that's around 115 transactions per month. Let's say you didn't really start selling until 5 years ago. That's around 260 transactions per month. If they have you capped at 438 that's far higher monthly average if all your sales were in the last 5 years.

Are you actually hitting this cap or are you just upset that they gave you a cap? Looks like you're right around 200-250 (http://www.ebay.com/sch/cowboyfaninlr/m.html?_nkw=&_armrs=1&_ipg=&_from=&LH_Complete=1&LH_Sold=1&rt=nc).

The cap is in terms of items listed not items sold, huge difference

He's not going to sell near his current rate with only being able to list 438 items per month

[XL5]

The cap is in terms of items listed not items sold, huge difference

He's not going to sell near his current rate with only being able to list 438 items per month

Yeah, saw that. See my edit.

[cowboyfaninlr]

Xl5....the 438 "sales" is not the problem, the limiting of how many listings I can have is the issue...Why would I want or have a store if I was only listing 400 or so listings??

As recently as last month I had over 1,500 listing active at one time. and yes I was hitting the cap and my feedback score is not a true indicator of my transactions as many choose not to leave feedback. Now suddenly while listing today it's cut-off for no reason but I'm good with it as I have other means to sell cards and I do a monthly show here in Little Rock too so it's no biggy, just pissed me off at how I was treated after jumping through all their hoops for years with NO ISSUES or low DSR.

[cowboyfaninlr]

The cap is in terms of items listed not items sold, huge difference

He's not going to sell near his current rate with only being able to list 438 items per month

Thank you, someone actually gets it!!!

[XL5]

Xl5....the 438 "sales" is not the problem, the limiting of how many listings I can have is the issue...Why would I want or have a store if I was only listing 400 or so listings??

As recently as last month I had over 1,500 listing active at one time. and yes I was hitting the cap and my feedback score is not a true indicator of my transactions as many choose not to leave feedback. Now suddenly while listing today it's cut-off for no reason but I'm good with it as I have other means to sell cards and I do a monthly show here in Little Rock too so it's no biggy, just pissed me off at how I was treated after jumping through all their hoops for years with NO ISSUES or low DSR.

Like I said, I see that now. Looks like they want a 50% sell through. I'm guessing they're pushing for auctions and accepted BOs, not unsold BINs.

In my edit, when I say the number is high, I mean they are looking for a very high sell through percent. 438 would be around 50% based on your sold items. That's crazy. 20% would be far more reasonable. That would be around 1,000-1,250 listings.

They're trying to influence seller behavior this way, without telling sellers exactly what they want. It's not a good way to go about doing business.

[cowboyfaninlr]

Yea and we all no ebay is anti-seller anyway :)...Ilke I told the supervisor I talked to when they piss off good sellers there will be nothing for buyers to buy!!!

[Robk891]

Something doesn't seem right.

[auctionjmm]

Look up Ebay Guardrail, this is what is coming soon. They have already started using it but I think we will see more of it soon.

eBay Guardrail the Undocumented Seller Quick Decline Program (http://auctionsitenews.com/ebay-guardrail/)

Assuming that OP was limited due to Guardrail, that suggests that he REALLY had a bad couple of weeks. I agree that Guardrail or Quick Decline can screw a small seller but when a big seller goes into Quick Decline, something is fishy there. Obviously there is more to this story (sorry cowboy, but there is SOME reason you were guard-railed even if it's not showing up on your seller dash). I won't accuse you of withholding information, but if you look at the Quick Decline formula it would be easy to calculate where you went wrong.

I'm glad sellers are posting their stories to keep us informed, but so many of these stories lack the full truth.

[dasiegel]

Wow, this kind of behavior will eventually bite them in the ass, ridiculous.

[IronMonkey415]

So what is your website called?

[aliceinpains]

It only takes one bad buyer to ruin an ebay account. sorry this happened to you.

[cowboyfaninlr]

Well after receiving an email in my eBay messages from the supervisor that I spoke with yesterday the mystery is solved????

Come to find out she said my account was "grandfathered" in when they started the limits a few years back and I had always had a limit I just wasn't aware of it. It seems for whatever reason my limits were reviewed and adjusted and should have been 5,000 items or $15,000 per month but it was input as 500 items thus the issue I had yesterday while adding cards to my store when I got close to that limit of 500 they had me call in and here we are.

So after all is said and done my limits are correctly set at 5,000 items/$15,000 per month which is fine and they updated "my ebay" where I see what the limits are and where I am each month which I never had before so who knows???

I did appreciate the person I spoke with actually following up on what didn't seem right to either of us and fixing the problem.

[shrevecity]

Yeah its crazy tou never see your limits page until you actually hit them the first time. When I first discovered mine it was 250 items, I got it raised to 500. Then the next month it went to 1200, then went up again every couple of months to the level it has been for over a year of 8710. I have never gotten close to that number, but suspect if I do it will go up again on its own,