Anyone know a different way to reach panini Customer service?

[maggliofan01]

Everytime I call I get a recording, the one time they do call me back they promise replacements in three weeks and that was months ago! It's rediculous that both are over a year old and nothing has been accomplished with these lower tier players? You would think ones that aren't Kobe, Durant etc would be much easier to get?

I tried calling, and twitter, any other sugestions or anyone got any private emails? HELP! This has me about done with Panini!

[Zacy87]

Dsharp@paniniamerica.net

[indyguy]

Dsharp@paniniamerica.net

Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."

[maggliofan01]

Actually some guy just called me back. Said the girl I spoke to months ago is no longer with them and said he would take care of them today. I actually got ahold of them through twitter. One was a Faried auto RC (who knows if they will send a RC auto as replacement) the other was a Tayshaun prince auto who he said they didn't have anything of, but said they would replace with a Damarcus Cousins

[jbarnett83]

Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."

This is true^^ he is an ignorant customer service manager who doesn't have a clue how to run customer service. I haven't bought a single Panini product since speaking to him on the phone last year.

[Italy61587]

I had this same problem for a long time. It wasn't until I opened a twitter account and publicly complained that someone finally talked to me.

[preakness]

So irks me that it is our obligation and responsibility to have to contact these companies for updates for something we were promised.

Just once I would like to see a company be proactive and contact those who are waiting

Agree that Sharp constantly seems to be on vacation based on emails.
He is arrogant and brutal at customer service

[realreodeal]

It's archaic but you could try a hand written letter.

[maggliofan01]

I had this same problem for a long time. It wasn't until I opened a twitter account and publicly complained that someone finally talked to me.

That's about what happened to me also- I was blasting them

[maggliofan01]

It's archaic but you could try a hand written letter.

They are suppose to be fixing it, we will see

[maggliofan01]

After publicly asking on twitter I got action, I had a Tayshaun prince select Jsy auto and a Limited Kenneth Faried RC auto, replacements are

Archie Goodwin Timeless Treasures RC Jersey auto
And
Demarcus Cousins Absolute Iconic auto which looks like it is suppose to be /49?

What u think?

[JMarchand1981]

After publicly asking on twitter I got action, I had a Tayshaun prince select Jsy auto and a Limited Kenneth Faried RC auto, replacements are

Archie Goodwin Timeless Treasures RC Jersey auto
And
Demarcus Cousins Absolute Iconic auto which looks like it is suppose to be /49?

What u think?


I have an affinity for 12-13 absolute so I would be happy because I consider the cousins to be the best of the four cards. I may be in the minority though.

[ejs23]

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."

translation - "by the time you call us we already have your money and there's nothing you can do about it... so eff the customers."


This is true^^ he is an ignorant customer service manager who doesn't have a clue how to run customer service

Amen to that... he's a complete d-bag.

[Tarheelsfan2012]

Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."

I emailed him Sunday night around 10 and by 9:30 the next morning he had already responded. I don't know what y'all are saying to him.

[Rob98]

I get through with general information every single time no problem
And get replacements and request if they are live panini always answers me within 24 hrs

[bma0215]

Has anyone tried the Better Business Bureau? I used this once when I had a redemption problem with Upper Deck back in 2006 for several UD BLack redemption cards when they first launched the product. BBB contacted them within a few days, and the company sent about 40+ cards to me immediately after that. Here's the site:

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

You may want to inquire more about this.

[maggliofan01]

Well we all know that redemptions suck but when Panini makes a card and says 6 months wait time they should make the players have them or not pay them, and after 6 months they should contact the people that have redemption for those people and try their best to replace them. Yes it's a lot of work but then again they don't have to make 30 different brands for each sport either

[Quigley24]

I emailed him Sunday night around 10 and by 9:30 the next morning he had already responded. I don't know what y'all are saying to him.

Wow. I sent a very polite email Friday at around 4:00 regarding a replacement for 5 cards and havent gotten a response yet.

[Hornet21]

I sent an email two days ago and got a reply within 10 mins awoke the next morning to find an email saying the card in question had been dispatched. Guess I was just lucky!

[indyguy]

I emailed him Sunday night around 10 and by 9:30 the next morning he had already responded. I don't know what y'all are saying to him.

I would say you are the exception and not the rule then! Even from his own words.

[NetsBK]

I had a missed call on Thursday from a number I didn't recognize. I called it back and it was David Sharps direct line. He was calling to ask about a Kevin Durant Elite redemption they sent me a few months ago. They sent me a elite status auto /35 when the redemption was for an auto /99. I didn't think much of it at the time, but I am assuming they want me to send it back? I wasn't home when I spoke to him, so he told me to call back when I was around the card. I called back Monday and have not heard back. Just thought it was a bit unusual that Sharp would call someone directly, and also not too sure how he had my cell number haha.

[trouts2]

I've always gotten through with them on twitter @csmpanini or something like that.

[maggliofan01]

I had a missed call on Thursday from a number I didn't recognize. I called it back and it was David Sharps direct line. He was calling to ask about a Kevin Durant Elite redemption they sent me a few months ago. They sent me a elite status auto /35 when the redemption was for an auto /99. I didn't think much of it at the time, but I am assuming they want me to send it back? I wasn't home when I spoke to him, so he told me to call back when I was around the card. I called back Monday and have not heard back. Just thought it was a bit unusual that Sharp would call someone directly, and also not too sure how he had my cell number haha.

So they sent you a /35 auto instead of the /99 version? And they called asking for you to return it? Upper deck sent me an extra Cal Ripken JR auto /30 a long time ago (when low print runs meant something) I sold both of them lol.

If I were you I would give out Sharps phone number here and tell him you don't know what he is talking about?

[jj2]

So they sent you a /35 auto instead of the /99 version? And they called asking for you to return it? Upper deck sent me an extra Cal Ripken JR auto /30 a long time ago (when low print runs meant something) I sold both of them lol.

If I were you I would give out Sharps phone number here and tell him you don't know what he is talking about?

Horrible advice.

[EricMetcalf21]

you would think they would keep their customer service top notch, its not like everyone in the world is buying this stuff. lol

[maggliofan01]

you would think they would keep their customer service top notch, its not like everyone in the world is buying this stuff. lol

U would think that, and I know it's a big company with alot going on, maybe they need to scale down and focus on just 1 or 2 sports and
Make it the best they can, rather than making a bunch of crappy stuff

[NetsBK]

So they sent you a /35 auto instead of the /99 version? And they called asking for you to return it? Upper deck sent me an extra Cal Ripken JR auto /30 a long time ago (when low print runs meant something) I sold both of them lol.

If I were you I would give out Sharps phone number here and tell him you don't know what he is talking about?

They have not yet asked me to return it. Sharp asked me to call him back when I had the card near me, which I did, but I have yet to hear back from them. I am assuming they will ask me to if they ever call back. I wouldn't have a problem returning it as someone who pulled the /35 version probably got screwed which isn't fair to them.

As far as his number, I would like to keep that private out of respect to him. I know Panini customer service sucks a lot of times, but I fear posting his direct line on here would result ina lot of harrassment from some of Blowouts less classy members. Poor guy would probably have to change his number after a couple days.

[jlzinck]

Dsharp@paniniamerica.net

Just hope he isn't "on vacation" like he normally is. Dude has more off days than the government.

And don't expect a response for a while, because (his words), "The days of 48-72 hour response times are done."

And why do you think that is?

Every time someone has a redemption issue everyone rushes to e-mail him.

[jj2]

And why do you think that is?

Every time someone has a redemption issue everyone rushes to e-mail him.

I can only imagine the content and tone of a lot of those emails as well.

[maggliofan01]

Yeah I am sure some of them are heated

[Quigley24]

I find it a bit ridiculous that I can send an email to a CS rep Friday afternoon last week without a response, yet the other member sends the same person an email Sunday and gets a response the next morning. Not to mention they don't even respond to when you actually post in the ticket windows. It's a very flawed system, and something tells me their new system is only going to make things worse.

[bdrr]

You don't reach Panini customer service. They will give you a phone call when they feel like it.

[sonnyday]

My 11 year old nephew called about a dexter mccluster redemption he hadn't received. They told him they would mail a replacement card that day. He never got anything. Any company that lies to an 11 year old is worthless. Since we live in cleveland I really want to make a t shirt that says "panini lies to children" and sit him in front of there booth at National for 4 days. I don't think his mother will let me do this unfortunately.

[indyguy]

And why do you think that is?

Every time someone has a redemption issue everyone rushes to e-mail him.

I'd agree with you if that was the actual case in the four instances I made my statement from.

A friend of mine has an outstanding redemption for the RG3 gold 1/1 HRX video card from 2012 Totally Certified. At the National last year, David Sharp AND Tracy Hackler both stood in front of us and told us the card was having the "finishing touches" put on it since the video was now done. Fast forward and my friend emails DSharp as instructed. Five days, no answer. Then a, I was on vacation response and no other response about the card. Lather, rinse, repeat. Still no card.

The quote of the 48-72 hour response times is from another friend who was working with DSharp on some high end replacements. Why? He was instructed to.

[Italy61587]

My 11 year old nephew called about a dexter mccluster redemption he hadn't received. They told him they would mail a replacement card that day. He never got anything. Any company that lies to an 11 year old is worthless. Since we live in cleveland I really want to make a t shirt that says "panini lies to children" and sit him in front of there booth at National for 4 days. I don't think his mother will let me do this unfortunately.

This would be epic lol

[maggliofan01]

I would even help pay for the shirt

[benz35]

My 11 year old nephew called about a dexter mccluster redemption he hadn't received. They told him they would mail a replacement card that day. He never got anything. Any company that lies to an 11 year old is worthless. Since we live in cleveland I really want to make a t shirt that says "panini lies to children" and sit him in front of there booth at National for 4 days. I don't think his mother will let me do this unfortunately.


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