Visit to the Panini Booth at The National....

[manning99]

Well, thats my 4th call this morning on expired redemptions, followed by an email. I have left 3 messages to have outstanding redemptions looked after, no response from Panini. Today, their voice mail inbox is full and cannot accept any additional messages. Wonderful. I hope many of you attending The National are going to make your way over to the Corporate section to voice your displeasure and then head straight for Topps and Upper Deck, two companies who do a much better job in general of taking care of their customers.

[bcubs]

I called them for 2 days trying to get through, kept getting that stupid voicemail box right after the recording said hold for next available operator. I spoke with them June 11th on a couple of 2 year old NT autos that had not been filled. Said I wanted replacements and my teams were Bears, Bulls, and Cubs. We'll see what they send me.

[smalltown]

Topps and Upper Deck, two companies who do a much better job in general of taking care of their customers.

While i feel your pain. This statement is beyond false. Panini - flawed as they are - has easily the best customer service of the three.

[TarjetasBéisbol]

Well, thats my 4th call this morning on expired redemptions, followed by an email. I have left 3 messages to have outstanding redemptions looked after, no response from Panini. Today, their voice mail inbox is full and cannot accept any additional messages. Wonderful. I hope many of you attending The National are going to make your way over to the Corporate section to voice your displeasure and then head straight for Topps and Upper Deck, two companies who do a much better job in general of taking care of their customers.

The bolded part does not work for me at all, they shouldn't even be in the same sentence because it is far from the truth.

[manning99]

While i feel your pain. This statement is beyond false. Panini - flawed as they are - has easily the best customer service of the three.

Well, here is my experience with Topps today.....I mailed in a Chrome Eddie Lacy Auto on June 10th with a damaged corner. What arrives today via FedEx? An Eddie Lacy Topps Inception Auto #/50 (Wow, Panini, Topps and Upper Deck sure hold back some good cards from packing out) because they didn't have a Chrome card available to replace mine with. 13 days from mailing to replacement....AND I live in Canada. Thats top drawer service and what I have come to expect from Topps. Upper Deck, no different. Panini has grown slow and challenging to deal with, and unless you seem to have an in and a direct Bat Line to David Sharp or this other customer service gal I hear mentioned on here, you haven't got a prayer IMO.

[dacaptain37]

I don't remember many people going to the panini booth last year and leaving unhappy. I really felt they did a great job of taking care of their customers at the national from all the stories I heard. They gave my friend a free hobby box for standing in line to be the first one at the redemption swap out. David sharp is a pretty good guy in my eyes. I've dealt with him multiple times. But to each their own...

[manning99]

I don't remember many people going to the panini booth last year and leaving unhappy. I really felt they did a great job of taking care of their customers at the national from all the stories I heard. They gave my friend a free hobby box for standing in line to be the first one at the redemption swap out. David sharp is a pretty good guy in my eyes. I've dealt with him multiple times. But to each their own...

Hence again, if you are dealing with David Sharp, apparently Panini is gold. Their current customer support is horrendous. A mailbox should not be full and I should not be waiting upwards of 2-3 weeks for a call back if I leave a number. I stopped by the Panini booth last year, bought the Andrew Luck Autographed Helmet #/50 and they were great at their booth, but it does not absolve them from poor customer service on a day to day basis.

[da_bears]

Well, here is my experience with Topps today.....I mailed in a Chrome Eddie Lacy Auto on June 10th with a damaged corner. What arrives today via FedEx? An Eddie Lacy Topps Inception Auto #/50 (Wow, Panini, Topps and Upper Deck sure hold back some good cards from packing out) because they didn't have a Chrome card available to replace mine with. 13 days from mailing to replacement....AND I live in Canada. Thats top drawer service and what I have come to expect from Topps. Upper Deck, no different. Panini has grown slow and challenging to deal with, and unless you seem to have an in and a direct Bat Line to David Sharp or this other customer service gal I hear mentioned on here, you haven't got a prayer IMO.

I don't think that was a fair trade out at all. Just that inception card?

[manning99]

I don't think that was a fair trade out at all. Just that inception card?

I thought it was reasonable, the Chrome Lacy is #/600, the Inception #/50. I still want a Chrome version, so will have to grab one at The National.

[ChicoCheese]

I have only ever needed to have 1 redemption replaced, it was through Panini. I was kind in my e-mail that I send directly to David Sharpe and he responded within a day or two and all was taken care of. Maybe I am just lucky, maybe I am not the norm, but I can't say anything bad about their customer service.

When it comes to Topps, I did call about getting an Eddie Lacy auto replaced (had a ding in the top right corner, from the factory/pack) and the guy told me that they cannot guarantee that I will get an Eddie Lacy (same card.) back, but something of equal value at the worst. I said no thanks.

[MW Connection]

i am not a fan of Panini's customer service. Upper deck has been the best to me followed by Topps. Just make your visit to them and they should take care of you. Sad you have to confront them in person. best of luck.

[pcbuck]

Hmmm. I wonder what would have happened if you called Upper Deck or Topps about expired redemptions?

[callou2131]

If you think topps has better service you have never lurked in the baseball section. They lie constantly to get you off the phone, make promises they never fulfill, claim they sent cards to you that they didn't etc. Someone there actually had to sue topps to get his redemptions that they said were never made even though they were live on eBay etc. Topps and customer service should never be mentioned in the same paragraph.

[steelcityguy]

Hmmm. I wonder what would have happened if you called Upper Deck or Topps about expired redemptions?

Allow me to tell you. I called UD about an expired redemption I pulled the other day from an older product. Figured why not. Maybe they would do something right??? Wrong.

Their response in two emails and a phone call......"Sorry we don't honor expired redemptions."

Ok, thanks for the info. I'll never buy another old UD product again.

[ssbledsoe]

Well, here is my experience with Topps today.....I mailed in a Chrome Eddie Lacy Auto on June 10th with a damaged corner. What arrives today via FedEx? An Eddie Lacy Topps Inception Auto #/50 (Wow, Panini, Topps and Upper Deck sure hold back some good cards from packing out) because they didn't have a Chrome card available to replace mine with. 13 days from mailing to replacement....AND I live in Canada. Thats top drawer service and what I have come to expect from Topps. Upper Deck, no different. Panini has grown slow and challenging to deal with, and unless you seem to have an in and a direct Bat Line to David Sharp or this other customer service gal I hear mentioned on here, you haven't got a prayer IMO.

This is pretty much the truth. Unless you have an "in" at Panini, you're complete junk. They completely pander to heavy breakers and their fanboys that blown up "The Knights Lance" talking about all the Panini "sick mojo."
If you're a regular collector that doesn't bust cases of their junk or fellate them via their blog on a regular basis, you're dispensable.
Quite frankly, I think all of the top 3 mfgs have significant room for improvement in the CS dept, but I get most annoyed about people talking up Panini when they regularly crap on people that don't have an "in." I'll take half hearted replacements from Topps as opposed to being completely ignored by Panini.

[Branesergen]

I have dealt with David Sharp directly, and after 4 months of not getting anywhere with him I filed with the BBB. I wasn't even asking for anything just replacement, he could even pick them!

[MeteoriteGuy]

I guess I am one of those strange people that think a thread title should relate to the thread subject.

[tuffasnails888]

as far as Panini being the best of the three thats just plain outrageous..
I fall into the category of may failed emails and phone calls at all hours of the day all with NO RESPONSE not even an acknowledgement that the emails have landed.
I have even been fortunate enough through board members to get an actual email attached to a body that is supposed to be a great connection and have the collectors best interest at heart.
SO my email as of Friday has not been acknowledged yet I remain hopeful to an extent.
What happens to the redemptions I've purchased and submitted from new products?
I didn't just arbitrarily buy them some thought went into the potential of the player and the limited number of cards produced.
We will see how much integrity Panini has I guess.

[jlzinck]

Well, thats my 4th call this morning on expired redemptions, followed by an email. I have left 3 messages to have outstanding redemptions looked after, no response from Panini. Today, their voice mail inbox is full and cannot accept any additional messages. Wonderful. I hope many of you attending The National are going to make your way over to the Corporate section to voice your displeasure and then head straight for Topps and Upper Deck, two companies who do a much better job in general of taking care of their customers.


BAWAHAHAHAHAHAHAHAHAHAHAHAHA.

When does you show start in Vegas, you are funny

[Chrisp253]

An inception auto as a replacement for chrome is terrible imo.

Ive sent in like 5 damage replacements to panini and everytime got back the exact card that was freshly stamped with same serial number and got 9.5 grades on all of em.

My panini redemptions have all been filled and never had to get a replacement.. I have t submitted a ton of replacements only about 20-30 but still thats pretty damn good imo and the ones valuable enough to grade got 9.5s...

Topps and upper deck i havent had to do much with but their redemption processes seem to take longer and are completely random as far as following up in where its at in the redemption process.

[Gmrson]

Well, thats my 4th call this morning on expired redemptions, followed by an email. I have left 3 messages to have outstanding redemptions looked after, no response from Panini. Today, their voice mail inbox is full and cannot accept any additional messages. Wonderful. I hope many of you attending The National are going to make your way over to the Corporate section to voice your displeasure and then head straight for Topps and Upper Deck, two companies who do a much better job in general of taking care of their customers.

You could try calling into Cardboard Connection radio on Friday's when they have their Panini guest (usually Tracy Hackler) or going into the forum during the show. They often will take questions for the guest through there. Good luck!

[chrisfaceoff]

While i feel your pain. This statement is beyond false. Panini - flawed as they are - has easily the best customer service of the three.

This guy knows what he's talking about

[Dielon]

Don't buy new product. I haven't in years and its great.

[armyatc22]

Here is a question for everyone:

Send in these 3 redemptions and tell me which one comes back first

UD Premier auto of Dan Marino /5 expired 31 May 2014
Panini NT auto of Dan Marino /5 expired 31 May 2014
Topps Five Star auto of Dan Marino /5 expired 31 May 2014

Now after answering that question please Tell me again how UD and Topps take better care of their customers

[zonacats8]

Here is a question for everyone:

Send in these 3 redemptions and tell me which one comes back first

UD Premier auto of Dan Marino /5 expired 31 May 2014
Panini NT auto of Dan Marino /5 expired 31 May 2014
Topps Five Star auto of Dan Marino /5 expired 31 May 2014

Now after answering that question please Tell me again how UD and Topps take better care of their customers

The NT most likely comes back first because it will be a sticker

But I think that's a bad example, a better one would have been if those were 2011 cards that were all redeemed 2 years ago and which would be the first to get a replacement.

And that one I don't know the answer to, LOL

[Branesergen]

The NT most likely comes back first because it will be a sticker

But I think that's a bad example, a better one would have been if those were 2011 cards that were all redeemed 2 years ago and which would be the first to get a replacement.

And that one I don't know the answer to, LOL


What he is saying is Panini will accept the expired redemption and honor it whereas Topps and UD will tell you you're boned ....

[ejs23]

I hope many of you attending The National are going to make your way over to the Corporate section to voice your displeasure and then head straight for Topps and Upper Deck, two companies who do a much better job in general of taking care of their customers.

I absolutely plan on visiting them at the National and expressing my displeasure. Since they won't respond via phone or email they'll have to deal with it in person.

I don't remember many people going to the panini booth last year and leaving unhappy. I really felt they did a great job of taking care of their customers at the national from all the stories I heard.

But why should someone have to travel to the National to straighten out their redemptions?

completely pander to heavy breakers and their fanboys that blown up "The Knights Lance" talking about all the Panini "sick mojo."

that made me laugh. I'll never understand the Panini fanboys. even if Topps and UD are just as bad, how does that justify panini's poor CS?


I fall into the category of may failed emails and phone calls at all hours of the day all with NO RESPONSE not even an acknowledgement that the emails have landed.

same here. I have an outstanding 2011 redemption which I've been attempting to contact them about for over a year now. Not one return call or message. Not one... in a year.

[ucLAkers]

Doesnt upper deck throw the expired redemptions in a raffle bucket at the convention? Spin the wheel for prizes?

[ejs23]

Anyone who also collects hockey should see Rinkwraith's thread about Panini hockey and redemptions... http://www.blowoutcards.com/forums/hockey/733494-very-strange-hockey-dream-about-licenses-redemptions.html#post7495023

[ssbledsoe]

I absolutely plan on visiting them at the National and expressing my displeasure. Since they won't respond via phone or email they'll have to deal with it in person.



But why should someone have to travel to the National to straighten out their redemptions?



that made me laugh. I'll never understand the Panini fanboys. even if Topps and UD are just as bad, how does that justify panini's poor CS?



same here. I have an outstanding 2011 redemption which I've been attempting to contact them about for over a year now. Not one return call or message. Not one... in a year.

That's the deal. The fanboys get their issues handled via David Sharp and the big breakers were going to the National anyways, so it's not a loss to them either way.
The only positive to Panini is that they will give you SOMETHING for expired redemptions. Ok, that's cool, but I wouldn't expect anything from an expired coupon or anything else, why would I expect it from Panini? People will say, "but that's the point! You get something for something useless." Sure, that's great, but when I have no way to contact a live person, then it's more than a little frustrating.
Bed Bath and Beyond accepts those expired 20% off coupons, but if I went to the store and the doors were locked except between 9:00 and 9:10 CDT, unless you know Dave Carp, "a super cool store manager" that opens the back door and let's you browse whenever you want. I'd probably say fug it to redeeming that coupon.
The point is this: all 3 companies CS suck. You can try and spit shine the turds however you want, but any way you rub it you're still playing with crap.

[kobemagee29]

Allow me to tell you. I called UD about an expired redemption I pulled the other day from an older product. Figured why not. Maybe they would do something right??? Wrong.

Their response in two emails and a phone call......"Sorry we don't honor expired redemptions."

Ok, thanks for the info. I'll never buy another old UD product again.

Panini does take expired redemptions, but only because they put tons of them in every product they make.

[jbettis32]

I am not a fan of Panini's customer service, but honest speaking, Panini still has the best CS within those BIG 3....