Help w/ Topps

[endthecurse]

Never sent a card back to Topps based on condition. Pulled an Alex Jackson gold ref auto from Draft. The card -- plus two other autos in the same box -- had a nasty fold in one corner.

Anyone have a suggestion on how to proceed, other than calling the main c/s number?

[kinar]

Suggestions:
Start by searching the forums for "Topps Damage"
If you can't figure out which threads might contain information about how to get cards replaced, try searching google for "Topps Damage" (Google Results (http://lmgtfy.com/?q=topps+damage))
First result goes to Topps Cards Support (http://www.topps.com/customer-service/support) which gives you the following information:
Where can I send damaged cards for replacement?

The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).

A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:

The Topps Company, Inc.
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations

Topps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.

My last suggestion is don't be an #@#@#@#@#@#@#@ like me.

BTW, I've gone through this process before and it went very smoothly.