2014 Bowman Chrome replacement from Topps

[cubfanbudman79]

So I sent my Gold ref Underwood in for replacement because it had the damage on the back bottom edge (normal for 14 BC). Topps just received my package May 26th so I figured I'd hear from them soon. I received my replacement yesterday in the mail and was very disappointed with what was sent. I talked to someone on the phone yesterday but because it was so late in the day he said he couldn't get ahold of their manager and said he would call back today. Anyways, here it is

http://images.tapatalk-cdn.com/15/06/04/ce0a709d92145e9acc9d375aaab45450.jpg

And the replacement

http://images.tapatalk-cdn.com/15/06/04/9cae88a64c7d0cd00a5b96bca2bd3bf4.jpg

http://images.tapatalk-cdn.com/15/06/04/561f7aa4c8af957be17b858160d15990.jpg

[TTMMaster19]

Who's Aaron Brooks?

[cubfanbudman79]

Who's Aaron Brooks?

80$ value on the Underwood for 10$ value on the Brooks :)! Thanks Topps!

[sigmachi]

whoa man that's quite the short. I had never heard of either player but see that the last Underwood sold for $69 while the last Brooks sold for $8! That's a rough hand to be dealt

[shaner1]

Ridiculous. I received two Ryan Ripken base autos as replacements for my unfilled redemptions. Yay.

[Bhenry4]

And you know darn well that Topps will use the Underwood as a replacement for something else.

[cubfanbudman79]

And you know darn well that Topps will use the Underwood as a replacement for something else.

Funny thing is even though the Underwood was damaged, I had a 40$ offer on it. I would be lucky to get 10$ for the Brooks. Guess I'll see what Topps says when they call me back later today

[TTMMaster19]

80$ value on the Underwood for 10$ value on the Brooks :)! Thanks Topps!

Geez .... 8x less than original value

[cubfanbudman79]

Geez .... 8x less than original value

Just got off the phone with Topps and according to the guy I spoke with on the phone he said that management said the Duane Underwood Gold has a 50$ book value and the Aaron Brooks they replaced it with has a book value of 80$ so they actually did me a favor. I explained to him that the Underwood sells for 80$ currently and the Brooks is under 10$ and he said they don't go buy the secondary market.


What can I do now?

[hurley081182]

Just got off the phone with Topps and according to the guy I spoke with on the phone he said that management said the Duane Underwood Gold has a 50$ book value and the Aaron Brooks they replaced it with has a book value of 80$ so they actually did me a favor. I explained to him that the Underwood sells for 80$ currently and the Brooks is under 10$ and he said they don't go buy the secondary market.


What can I do now?

can you ask for your Underwood back?

[cubfanbudman79]

can you ask for your Underwood back?

I just emailed management and said what they sent me was unacceptable and if they can't send me a decent replacement to just send the Underwood back

[DSizzle31]

Brooks had a decent year coming off the bench for the Bulls. Who knew he pitched as well?

Topps treats us like punching bags.

[cubfanbudman79]

Spoke with Topps again after a friend sent me a screenshot of an email. They told me on the phone that they don't go off of secondary prices but looks very different in the email 285622

[wmelchior628]

Ridiculous. I received two Ryan Ripken base autos as replacements for my unfilled redemptions. Yay.

Wait.. Ryan Ripken Base Autos? Thought those didn't exist and there was only color. If you have a base auto for sale let me know. I need a base Ripken (which before the moment I didn't think existed) and a base Manziel (doesn't exist as far as I know) to complete my draft base auto set.

[wmelchior628]

Nevermind. I now see some on eBay. When did they get released? I have participated in probably 100+ case breaks, and watched many others - along with the case and a half I opened myself and have never seen one.

Did they use them to replace other autos that were never done like my Scouts Breakouts Tayron Guerrero that I am still waiting for?

Sorry to hijack the thread guys. Carry on.

[DSizzle31]

Yup. Never inserted into packs. Topps has been sending them out as replacements.

[Peties Army]

Spoke with Topps again after a friend sent me a screenshot of an email. They told me on the phone that they don't go off of secondary prices but looks very different in the email 285622

Clearly caught there in that lie.

[Jtoole]

I sent them a card to be replaced from this years Tribute. Arrived on May 11th and havent heard anything from them despite many emails and voicemails left. At least you've heard something. Best of luck OP.

[dthimesch]

Just got off the phone with Topps and according to the guy I spoke with on the phone he said that management said the Duane Underwood Gold has a 50$ book value and the Aaron Brooks they replaced it with has a book value of 80$ so they actually did me a favor. I explained to him that the Underwood sells for 80$ currently and the Brooks is under 10$ and he said they don't go buy the secondary market.


What can I do now?

Spoke with Topps again after a friend sent me a screenshot of an email. They told me on the phone that they don't go off of secondary prices but looks very different in the email 285622

yeah the hell if they don't. I have had several replacements where they talk about and use ebay sell value all the time.

[texmcpherson]

"Please rest assured that what you are recieving is of equal or higher value of your original card."

http://media.giphy.com/media/gK6eVhX16J63m/giphy.gif

[cubfanbudman79]

I have been calling almost daily to Topps to find out what they were going to do about this, and yesterday I was told that management made the decision and this is the end of it. I asked to speak to a manager and was told there was no manager there, then was told that management does not come to the phone. After telling them that this is theft, and I was going anywhere till I spoke to a manager, I was told by Michelle (Topps employee) that she was going to hang up on me because she had other customers to attend to. I called back again and after being put on hold for several minutes was told that the manager was now out of her office.

Is there anything that I can do, or do I just need to accept getting 10% value on the card I sent in for replacement? This has got me so upset that I'm contemplating saying the hell with it and selling all my cardboard, and just going back to collecting autographed baseballs

[chippv]

I have been calling almost daily to Topps to find out what they were going to do about this, and yesterday I was told that management made the decision and this is the end of it. I asked to speak to a manager and was told there was no manager there, then was told that management does not come to the phone. After telling them that this is theft, and I was going anywhere till I spoke to a manager, I was told by Michelle (Topps employee) that she was going to hang up on me because she had other customers to attend to. I called back again and after being put on hold for several minutes was told that the manager was now out of her office.

Is there anything that I can do, or do I just need to accept getting 10% value on the card I sent in for replacement? This has got me so upset that I'm contemplating saying the hell with it and selling all my cardboard, and just going back to collecting autographed baseballs

File a complaint with the BBB

[cubfanbudman79]

File a complaint with the BBB

I heard that Topps just doesn't reply to these complaints and all they get is a ding

[Bob Loblaw]

...you could always file a lawsuit. Ask NeedChapmans about that.

[edgeusaf1]

I have been calling almost daily to Topps to find out what they were going to do about this, and yesterday I was told that management made the decision and this is the end of it. I asked to speak to a manager and was told there was no manager there, then was told that management does not come to the phone. After telling them that this is theft, and I was going anywhere till I spoke to a manager, I was told by Michelle (Topps employee) that she was going to hang up on me because she had other customers to attend to. I called back again and after being put on hold for several minutes was told that the manager was now out of her office.

Is there anything that I can do, or do I just need to accept getting 10% value on the card I sent in for replacement? This has got me so upset that I'm contemplating saying the hell with it and selling all my cardboard, and just going back to collecting autographed baseballs

Don't let Topps make you so mad that you quit collecting cardboard. Just stop opening their products! If you PC stuff, just buy what you like and PC. I think its pretty bad what they did you. I've been fleeced by Topps as well on redemptions. I just quit opening as much of their products. My collection has flourished after slowing down buying wax and buying singles. I wish I could quit busting wax completely but sometimes I just need to scratch that itch!

[rcearley]

Spoke with Topps again after a friend sent me a screenshot of an email. They told me on the phone that they don't go off of secondary prices but looks very different in the email 285622

I have been calling almost daily to Topps to find out what they were going to do about this, and yesterday I was told that management made the decision and this is the end of it. I asked to speak to a manager and was told there was no manager there, then was told that management does not come to the phone. After telling them that this is theft, and I was going anywhere till I spoke to a manager, I was told by Michelle (Topps employee) that she was going to hang up on me because she had other customers to attend to. I called back again and after being put on hold for several minutes was told that the manager was now out of her office.

Is there anything that I can do, or do I just need to accept getting 10% value on the card I sent in for replacement? This has got me so upset that I'm contemplating saying the hell with it and selling all my cardboard, and just going back to collecting autographed baseballs

The first post is very upsetting that they offered a football card for a baseball card, when they specifically told me previously after they made a similar offer that they couldn't do the replacement because they only replace sport for sport.

Sadly, the second post is very consistent to my dealings with them over a 2 year Mike Trout redemption numbered out of 5.

Their customer service is the worst out of the major companies.

[cubfanbudman79]

Their customer service is the worst out of the major companies.

I am unfortunately finding this out. They honestly don't care about the customer at all