BGS No Longer Guaranteeing 10, 20 and 45-Day Turnaround
 

Grrrrrrrrrr.....:coffee:

[url=http://www.beckett.com/news/beckett-grading-changes-turnaround-time-guarantee-policy/]Changes to Beckett Grading Turnaround Time Guarantee[/url]

"After much discussion, we decided to make a change to one of the things Beckett Grading has always been known for. Starting in 2017, we will continue to guarantee turnaround times on 2- and 5-day submissions. Those aren’t changing. [B]However, we are eliminating the guaranteed turnaround times on 10-, 20- and 45-day service levels.[/B]

But that doesn’t mean there are big delays in getting your grading done. In fact, we’re hoping the change is barely noticeable. Let me explain the change, why we decided to make it and exactly what we will offer on the service you select.

Our main aim with this shift is to give your cards the time and care they deserve. We stand by our guarantee. But to make those guaranteed turnaround times, it meant some long days to get it done. When you look at cards for long periods of time or work in production, it’s draining. In this industry, that can increase the odds of something going wrong. That’s the last thing anybody wants, especially the Beckett Grading team.

We want to ensure your cards that are graded and encased are given the time and quality you expect and we demand of ourselves.

We know there are times you need your cards by a specific date or time. Maybe you’re at a show. Maybe they’re for a gift. Perhaps you simply don’t want to wait for your prized possessions. So what we’re doing is adding a five-day window to the 10-, 20- and 45-day levels of service.

This means our current 10-day guarantee becomes a 10-15 day guarantee service. The current 20-day guarantee becomes a 20-25-day service. The 45-day guarantee becomes a 45-50-day turnaround. In most instances, we don’t think this should make a huge difference for most situations. And just because we’re opening up a bit of a window doesn’t mean we won’t do our best to get you your cards back even faster.

Again, the 2- and 5-day service levels see no change."

I don't like it, but I think it makes sense. They get slammed with orders, and if they continue to compromise quality for speed, that affects their brand and business as a whole.

I translated this as "We don't care about you unless you pay a premium for our best services"

It wouldn't be so bad if they said, "because of this now longer time window, we are reducing the price per card to compensate for the longer wait." Saying that "we care about your cards so we are taking longer to grade them but you will still pay the same amount".....doesn't show that they are looking out for the best interest of the customer.

if they are that busy, oh i don't know, hire a few more people

[QUOTE=glen87;11718037]if they are that busy, oh i don't know, hire a few more people[/QUOTE]

Do you realize the extensive training the BGS specialists go through? These brave souls are the "heart surgeons" of the card industry, which is why they have gotten it down to an exact science.

[QUOTE=tacoma34;11718367]Do you realize the extensive training the BGS specialists go through? These brave souls are the "heart surgeons" of the card industry, which is why they have gotten it down to an exact science.[/QUOTE]

LMFAO!!!!!!!!!!!!!!!!!!!!!!!!!!!

[QUOTE=tacoma34;11718367]Do you realize the extensive training the BGS specialists go through? These brave souls are the "heart surgeons" of the card industry, which is why they have gotten it down to an exact science.[/QUOTE]

This is a joke of a statement. The heart surgeons of the card industry. Please.

[QUOTE=JMarchand1981;11718430]This is a joke of a statement. The heart surgeons of the card industry. Please.[/QUOTE]

Straight over his head...

Not only do they overcharge for grading now they won't even guarantee turnaround times lol. Don't know why people continue to give them money

If the quality of their service is going down then they should lower their grading fees. Why should people have to spend the same amount of money for possibly having to wait longer?

[QUOTE=trixstar;11718469]Not only do they overcharge for grading now they won't even guarantee turnaround times lol. Don't know why people continue to give them money[/QUOTE]

[IMG]https://i.makeagif.com/media/10-22-2015/ByX6Vl.gif[/IMG]

[QUOTE=glen87;11718553][IMG]https://i.makeagif.com/media/10-22-2015/ByX6Vl.gif[/IMG][/QUOTE]

So this gif is very misleading! Liberal media at its finest. If you were to see the gif in its entirety you'd see they are clearly taking their extra money from sales to the bank! :p

Effectively a price increase. Great spin on their part, though. :doh:

These are the kinds of BS things that make me use SGC even though I live within 30 minutes of Beckett's front door. If you are having a hard time meeting time frames, hire more staff

[QUOTE=jmscoggin;11718602]These are the kinds of BS things that make me use SGC even though I live within 30 minutes of Beckett's front door. If you are having a hard time meeting time frames, hire more staff[/QUOTE]

I do not agree with you often....

but this is correct.

[QUOTE=jmscoggin;11718602]These are the kinds of BS things that make me use SGC even though I live within 30 minutes of Beckett's front door. If you are having a hard time meeting time frames, hire more staff[/QUOTE]

Exactly what the cat said.

[QUOTE=TheHeel;11718635]I do not agree with you often....

but this is correct.[/QUOTE]

I'll take it sir. Hugs?

[QUOTE=Cavaliercards;11718667]Exactly what the cat said.[/QUOTE]

No idea why but this made me laugh far more than it should have.

[QUOTE=Jaypers;11717939]This means our current 10-day guarantee becomes a [B]10-15[/B] day guarantee service. The current 20-day guarantee becomes a [B]20-25[/B]-day service. The 45-day guarantee becomes a [B]45-50[/B]-day turnaround. In most instances, we don’t think this should make a huge difference for most situations. And just because we’re opening up a bit of a window doesn’t mean we won’t do our best to get you your cards back even [B]faster[/B].

Again, the 2- and 5-day service levels see no change."[/QUOTE]

So in other words, 15 day, 25 day, and 50 day or "faster" LOL. Not sure who these companies think they are fooling.

[QUOTE=jmscoggin;11718602]These are the kinds of BS things that make me use SGC even though I live within 30 minutes of Beckett's front door. If you are having a hard time meeting time frames, hire more staff[/QUOTE]

I don't agree with you often .... and this is another one of those times lol

These types of things? There are others? Each grading company has their misgrades so hopefully that aint all of it. This is a first for this type of BS that I'm aware of. Price increases happen in all companies.

Hiring more people raises costs which gets returned to us, the consumer. I know you understand that effect but many millennials do not *cough$15minimumwagecough*

This seems like an "easier" way to offset an inevitable price increase.

Now if it was my company I would have said "due to time constraints and increased volume we will now be offering 2,5,15,25,50 day guaranteed service levels and will no longer wait until the end of the time to submit your grades. We will instead work harder to release them earlier than the guaranteed time frame so you can get your precious gems sooner." **Excludes 2 and 5 day service levels**

That's just me :)

As for the topic - meh at least its still guaranteed and its not a monetary increase so I'll adjust accordingly.

[QUOTE=jmscoggin;11718726]I'll take it sir. Hugs?



[/QUOTE]

Hugs, kisses, reach arounds......I'm down.

[QUOTE=TheHeel;11722241]Hugs, kisses, reach arounds......I'm down.[/QUOTE]

Baby steps my friend, let's just start with the hug.

[QUOTE=jmscoggin;11722277]Baby steps my friend, let's just start with the hug.[/QUOTE]

Quiet, slut.

[QUOTE=TheHeel;11722313]Quiet, slut.[/QUOTE]

Alpha male, I like it.

[QUOTE=jmscoggin;11722339]Alpha male, I like it.[/QUOTE]

I am a deplorable :D;)