BGS lost my cards...
 

I have a 6 cards express order arrived BGS on 04/06/21. They were graded completed on 04/16. And the status stopped in "label printed" since then without shipped.

I started to contact customer service and sale managers since May, they always said it is normal and orders always delay. In June, all my friend's express orders arrived BGS later than mine came back. This made me very worry. I contact everyone I could find on the website of BGS.

Fortunately, MICHAEL GARDNER said he will help me to understand the condition last week. However, He said he could not find my cards this week. He said he will help me to claim. %$%$^

Did anyone meet this condition and how you solve it? I have a big trouble that the value of these cards is about 15000 USD. But I only declare 300 USD when I submitted. Will BGS pay me only 300 USD if my cards truely lost? Will you declare the true value of your cards when submit? If BGS found my cards in the future after compensation, will BGS return my cards to me?

You will only get $300 because that is what you said the value was.

Why only declare $300 on a $15,000 order?!? That's all you're entitled to in this situation, rough, expensive lesson

You are paid from insurance policies, which is purchased based on the value you declared. Sorry.

I think the delcare value is only related to the return package (fedex), not lost in the company.........In the past, I always think BGS will not lost my cards, so I didn't pay attention to this.

If I declare more money, should I pay more money for grading?
In contrast, If I over estimate may card value, will BGS pay all for me if lost?

[QUOTE=rookkied;17435983]
If I declare more money, should I pay more money for grading?
In contrast, If I over estimate may card value, will BGS pay all for me if lost?[/QUOTE]

1. Yes, it's higher for reasons.
2. No, insurance doesn't work that way

I don't believe BGS will lost my cards. But BGS did........

[QUOTE=rookkied;17435833]I have a 6 cards express order arrived BGS on 04/06/21. They were graded completed on 04/16. And the status stopped in "label printed" since then without shipped.

I started to contact customer service and sale managers since May, they always said it is normal and orders always delay. In June, all my friend's express orders arrived BGS later than mine came back. This made me very worry. I contact everyone I could find on the website of BGS.

Fortunately, MICHAEL GARDNER said he will help me to understand the condition last week. However, He said he could not find my cards this week. He said he will help me to claim. %$%$^

Did anyone meet this condition and how you solve it? [B][COLOR="Red"]I have a big trouble that the value of these cards is about 15000 USD. But I only declare 300 USD when I submitted. Will BGS pay me only 300 USD if my cards truely lost?[/COLOR][/B] Will you declare the true value of your cards when submit? If BGS found my cards in the future after compensation, will BGS return my cards to me?[/QUOTE]

yes..

Did anyone lost your cards in BGS company not on the road?

Probably would of been more carefully looked after if the true value of 15k was added instead of the 300….

So if USPS/FedEx were to have lost your cards on the way back, you were going to be okay getting only $300?

I'm going to assume you don't have CollectInsure, which if you are sending $15k in cards, you should.

Did you get/see the grades?

Do not lie on Customs Forms, Do not lie on grading forms.

Pretty simple.

[QUOTE=RufussCkingston;17436520]So if USPS/FedEx were to have lost your cards on the way back, you were going to be okay getting only $300?

I'm going to assume you don't have CollectInsure, which if you are sending $15k in cards, you should.

Did you get/see the grades?[/QUOTE]

Yes, the grading score was published, and stopped in "label printed" over 2 months

[QUOTE=rookkied;17435994]I don't believe BGS will lost my cards. But BGS did........[/QUOTE]

very possible someone saw the $300 value you put down, and then saw the value of the cards, and miraculously they have "disappeared"...

so, what exactly was the reason for declaring less on the value of the cards? BGS rates are the same, whether the card is worth $300 or $15k. The only difference is for the return shipping, which is like $11 per $1k... so you either screwed yourself $15k over trying to save $154 in shipping insurance, or you're lying about the current value of the cards. Either way, just call them and see if they can find it, sometimes things get stuck in the process but get shipped eventually

You put down $300 for a submission worth 15k? It's rare, but companies will lose or damage cards and you should have known that...

The only thing you can do now is to cross your fingers and hope your cards get found.

[QUOTE=Spacemanspif;17437120]so, what exactly was the reason for declaring less on the value of the cards? BGS rates are the same, whether the card is worth $300 or $15k. The only difference is for the return shipping, which is like $11 per $1k... so you either screwed yourself $15k over trying to save $154 in shipping insurance, or you're lying about the current value of the cards. Either way, just call them and see if they can find it, sometimes things get stuck in the process but get shipped eventually[/QUOTE]

Sounds like an international submitter trying to skirt customs on the return package

See if they can pull a security video for you, sounds like they graded and were ready to ship then nothing. They have security cameras everywhere...

[QUOTE=KPOD;17437470]Sounds like an international submitter trying to skirt customs on the return package[/QUOTE]

BGS packaging department does a very nice job making it clear that the cards are being returned to the owner. I've never been charged customs, not sure about people from other countries.

[QUOTE=KPOD;17437470]Sounds like an international submitter trying to skirt customs on the return package[/QUOTE]

you are right. Bgs didn't charge according the value of cards, but the FedEx did. I declared low value because if my cards lost,.the compensation was still too low compared to the true value of the cards. I think BGS could.make a mistake to lost my cards, why can't I make a mistake to declare a low value？they cannot just pay me according to the declared value. If I overestimated the value, will BGS pay me the same money?

I actually disagree with many and believe the declared value pertains to carrier insurance for return shipping. That insurance is to cover if cards are lost/stolen once out of BGS hands. I think BGS is liable for the fair market value of the cards while in their possession regardless of what value you declare or not. With that said, you made your case more difficult by skirting insurance cost/declared value due to customs. However ultimately, I believe auction/eBay results for exact card and grade should be used. Do research, put together a comp list and tell BGS you fully expect to be compensated for this value if your cards are not found and returned to you within 10 days. See what they say and take it from there.

[QUOTE=rookkied;17437850]you are right. Bgs didn't charge according the value of cards, but the FedEx did. I declared low value because if my cards lost,.the compensation was still too low compared to the true value of the cards. I think BGS could.make a mistake to lost my cards, why can't I make a mistake to declare a low value？they cannot just pay me according to the declared value. If I overestimated the value, will BGS pay me the same money?[/QUOTE]

You didn’t make a mistake though, you knew how much the card was worth.

[QUOTE=Boo;17438091]You didn’t make a mistake though, you knew how much the card was worth.[/QUOTE]

His point though is if he submitted a $100 card and declared the value to be $10,000, then BGS isn’t going to pay him $10,000 if they lose it. It should be an agreed fair market value, right? Nor should FedEx by default since that is fraud. I’m not excusing his actions of declaring low value to save in insurance btw.

[QUOTE=MarsAttacks;17438107]His point though is if he submitted a $100 card and declared the value to be $10,000, then BGS isn’t going to pay him $10,000 if they lose it. It should be an agreed fair market value, right? Nor should FedEx by default since that is fraud. I’m not excusing his actions of declaring low value to save in insurance btw.[/QUOTE]

I don’t care about that, he said something to the effect of “can’t I make a mistake”? He didn’t make a mistake, he may have committed fraud though.

[QUOTE=MarsAttacks;17438085]I actually disagree with many and believe the declared value pertains to carrier insurance for return shipping. That insurance is to cover if cards are lost/stolen once out of BGS hands. I think BGS is liable for the fair market value of the cards while in their possession regardless of what value you declare or not. With that said, you made your case more difficult by skirting insurance cost/declared value due to customs. However ultimately, I believe auction/eBay results for exact card and grade should be used. Do research, put together a comp list and tell BGS you fully expect to be compensated for this value if your cards are not found and returned to you within 10 days. See what they say and take it from there.[/QUOTE]

It will not be difficult to determine fair market value of the cards BGS cannot return to you. But I guarantee BGS has a policy regarding lost cards that every submitter agrees to. It most likely protects BGS more than the card owner.