How to get replacements for damaged/missing cards - Manufacturer Contact Information
 

Please contact the card manufacturer for details.

Generally, the process goes something like this:
- Save the box and packs as they may ask you to send them in
- Save the receipt or invoice for the product
- Contact the manufacturer over the phone or email or skip this and go to next step
- Send the damaged cards or correspondence to the correct address (using tracking or delivery confirmation for proof, just in case)


Will update the Manufacturer contact info below soon. If in doubt, always visit the Manufacturer's website for most current contact information.

In alphabetical order:


[U][B]Artbox Entertainment[/B][/U]
27412 Calle Arroyo
San Juan Capistrano, CA 92675
Phone: (949) 443-1172
Website: [URL="http://www.artboxent.com"]Artbox Entertainment[/URL]
Facebook: [URL]http://www.facebook.com/pages/Artbox-Entertainment/132699336781786[/URL]

[U][B]Bench Warmer [/B][/U]
P.O. Box 65631120
Edison, NJ 08818
Phone: (732) 221-8264
Website: [URL="http://www.benchwarmer.com"]Bench Warmer Trading Cards - Sexy Ladies and Sports![/URL]
Facebook: [URL]http://www.facebook.com/benchwarmertradingcards[/URL]
Twitter: [URL]https://twitter.com/#!/mrbenchwarmer[/URL]

[U][B]Cardsone.com[/B][/U]
1201 Euclid Ave SE
Cleveland, TN 37311
Website: [URL="http://www.cardsone.com"]Welcome to Cardsone[/URL]
Facebook: [URL]http://www.facebook.com/cardsone[/URL]
Twitter: [URL]https://twitter.com/#!/Cards_One[/URL]

[B][U]CCCDI/Famous Fabrics[/U][/B]
9200 Weston Road
P.O. Box 92066
Vaughan, ON, L4H 3J3
Canada

421 Hyde Park Blvd.
Niagara Falls, NY, 14305
Website: [URL]http://famousfabrics.com/[/URL]
Facebook: [URL]http://www.facebook.com/pages/Famous-Fabrics/124012367674680[/URL]
Twitter: [URL]https://twitter.com/#!/famousfabrics[/URL]

[B][U]Cryptozoic Entertainment[/U][/B]
25351 Commercentre Drive Suite 250
Lake Forest, CA 92630
946-385-6000

Customer Support Portal: [URL="http://cryptozoic.kayako.com/"]http://cryptozoic.kayako.com[/URL]


[U][B]Goal Line Art[/B][/U]
P.O. Box 372
Ridley Park, PA 19078
Phone: (610) 532-9467
Website: [URL="http://www.goallineart.com"]www.goallineart.com[/URL]

[B][U]Historic Autograph Co.[/U][/B]
520 West Magnolia Ave.
Alden, PA 19018
Website: [URL]http://www.historicautographcompany.com/[/URL]
Facebook: [URL]http://www.facebook.com/pages/Historic-Autographs/109530852410307[/URL]

[U][B]In The Game[/B][/U]
In The Game
9200 Weston Road
P.O. Box 92066
Vaughan, ON, L4H 3J3
Canada

421 Hyde Park Blvd.
Niagara Falls, NY, 14305
Website: [URL="http://www.itgtradingcards.com"]In The Game Trading Cards : Home[/URL]
Facebook: [URL]http://www.facebook.com/pages/In-The-Game-Trading-Cards/220137808034704[/URL]
Twitter: [URL]https://twitter.com/#!/InTheGame[/URL]
Twitter:

[B][U]Inkworks (non-sports)[/U][/B]
P.O. Box 1160
Morrisville, NC 27560-1160
Phone: (919) 786-0070
Website: [URL="http://www.inkworkscards.com"]Inkworks Trading Cards | World's Best Entertainment Trading Cards[/URL]

[U][B]JUST MINORS[/B][/U]
1530 Carroll Dr.
Suite 103
Atlanta GA 30318
404-477-1190
Website: [URL="http://www.justminors.com"]Just Minors: Cards and Autographed Memorabilia of Top Baseball Prospects[/URL]

[B][U]
Leaf Trading Cards[/U][/B]
15944 Midway Road
Addison, TX 75001
Phone: 214-349-5083
Website: [URL="http://www.leaftradingcards.com"]www.leaftradingcards.com[/URL]
Facebook: [URL]http://www.facebook.com/profile.php?id=100001467582581&sk=wall[/URL]
Twitter: [URL]https://twitter.com/#!/Leaf_Cards[/URL]

[B][U]Panini America [/U][/B]
2300 Randol Mill Road,
Arlington, TX 76001
Phone: (800) 852-8833
Website:[URL]http://www.paniniamerica.net/[/URL]
[URL]http://www.paniniamerica.net/faq.cfm[/URL]
[URL]http://www.paniniamerica.net/custserv.cfm[/URL]
Facebook: [URL]http://www.facebook.com/ThePaniniAmerica[/URL]
Twitter: [URL="https://twitter.com/#!/search/%40paniniamerica"]https://twitter.com/#!/search/%40paniniamerica[/URL]
Twitter: [URL]https://twitter.com/#!/TracyHackler[/URL]


[U][B]Press Pass/ Racing Champions[/B][/U]
9115 Harris Corners Parkway, Suite 200
Charlotte, NC 28269
Phone: (704) 942-3060
Fax: (704) 942-3075
Website: [URL]http://www.presspassinc.com/[/URL]
Contact: [URL]http://www.presspassinc.com/contact-us/[/URL]
Facebook: [URL]http://www.facebook.com/PressPassInc[/URL]
Twitter: [URL]https://twitter.com/#!/presspass[/URL]


[U][B]Rittenhouse Archives Ltd. (non-sport) [/B][/U]
1653 The Fairway, Suite 200
Jenkintown, PA 19046
Phone: (215) 884-9410
Fax: (215) 572-5233
Website: [URL="http://www.scifihobby.com"]Scifihobby.com NonSport Trading Cards| A Division of Rittenhouse Archives Limited[/URL]
Facebook: [URL]http://www.facebook.com/RittenhouseArchives[/URL]
Twitter: [URL]https://twitter.com/#!/SciFiHobby[/URL]

[U][B]SA-GE Collectibles, Inc [/B][/U]
31735 Riverside Drive, #C231
Lake Elsinore, CA 92530
Phone: (909) 678-6449
Website: [URL]http://www.sa-ge.com/documents/welcome.html[/URL]
Facebook: [URL]http://www.facebook.com/pages/SAGE-Collectibles-Inc/266378937096[/URL]

[B][U]SportKings[/U][/B]
9200 Weston Road
P.O. Box 92066
Vaughan, ON, L4H 3J3
Canada

421 Hyde Park Blvd.
Niagara Falls, NY, 14305
Website: [URL]http://www.sportkingsgum.com/[/URL]
Facebook: [URL]http://www.facebook.com/people/Sport-Kings/100002458863336[/URL]
Twitter: [URL]https://twitter.com/#!/famousfabrics[/URL]


[U][B]The Topps Company, Inc./Bowman[/B][/U]
One Whitehall Street
New York, New York 10004-2109
Phone: (212) 376-0300
Fax: (212) 376-0623
Any Customer Service Issues - please feel free to call @ 1-800-489-9149
Website: [URL="http://www.topps.com"]TOPPS - Welcome to the home of topps![/URL]
Facebook: [URL]http://www.facebook.com/Topps[/URL]
Twitter: [URL]https://twitter.com/#!/search/%40toppscards[/URL]

For damages/replacements, mail cards to:
The Topps Company
ATTN: Consumer Relation Dept.
401 York Ave.
Duryea, PA 18642
For all damaged cards / missing hits please go here. [URL]http://topps.com/contact[/URL]
For any issues please email#@ at [EMAIL="Support@topps.com"]Support@topps.com[/EMAIL]


[U][B]Tristar[/B][/U]
4025 Willowbend Blvd
Suite 312
Houston, TX
Phone: 713.666.9595
Fax: 713.488.1178
Email: [URL]http://www.tristarproductions.com/customerservice.html#Contact[/URL]
Website: [URL]http://www.tristarproductions.com/[/URL]
Facebook: [URL]http://www.facebook.com/TristarProductions[/URL]
Twitter: [URL]https://twitter.com/#!/tristar1[/URL]

[U][B]Upper Deck [/B][/U]
2251 Rutherford Road
Carlsbad, CA 92008
Phone: 1-800-873-7332
Email: [EMAIL="customer_service@upperdeck.com"]customer_service@upperdeck.com[/EMAIL]
Website: [URL="http://www.upperdeck.com"]The Upper Deck Company: Sports Trading Cards, Authentic Memorabilia, Sports Collectibles, & Entertainment Products[/URL]
Customer Service : [URL]http://www.upperdeck.com/customerservice.aspx[/URL]
Facebook: [URL]http://www.facebook.com/UpperDeck[/URL]
Twitter: [URL]https://twitter.com/#!/UpperDeckSports[/URL]


[U][B]Wizards of the Coast, Inc.[/B][/U]
1600 Lind Ave. SW, Ste. 400
Renton, WA 98055
Phone: 425-226-6500
Website: [URL="http://www.wizards.com"]Wizards of the Coast[/URL]
Facebook: [URL]http://www.facebook.com/MagicTheGathering?ref=ts[/URL]
Twitter: [URL]https://twitter.com/#!/dailymtg[/URL] [URL]https://twitter.com/#!/Wizards_Magic[/URL]


[U][B]WizKids Inc[/B][/U]
2002 156th Ave. NE
Bellevue WA 98007
Website: [URL="http://www.wizkidsgames.com"]WizKids Games[/URL]
Facebook: [URL]http://www.facebook.com/wizkids[/URL]
Twitter: [URL]https://twitter.com/#!/wizkidsgames[/URL]

TOPPS: where to send for missing / damaged cards..........
 

please sticky this Pat and don't allow anyone to post to it.

[B][SIZE="5"]The Topps Company
401 York Ave.
Duryea, PA
18642

ATTN: Consumer Relation Dept.[/SIZE][/B]

I thought they shut down their Duryea office no?

You might as well add their phone support # of 1-800-489-9149. They are now telling me to call them after 2 months I sent in the mail my letter about the auto missing from Topps Sterling, now I gotta get on the phone with these idiots. UD sux, now Topps is starting to stink, looks like I won't be buying any of the 2 next year.

[QUOTE=jacobbigshow;90262]You might as well add their phone support # of 1-800-489-9149. They are now telling me to call them after 2 months I sent in the mail my letter about the auto missing from Topps Sterling, now I gotta get on the phone with these idiots. UD sux, now Topps is starting to stink, looks like I won't be buying any of the 2 next year.[/QUOTE]

There's all was tristar, sage and presspass:)!

go_steelers07, thanks for the info...I'm trying to compile all the damage/replacement info here so that you guys don't have to retype it everytime someone asks the same question. then if someone asks, we can just direct them here. I will update the original post as more info is posted.

thanks
pat

Also, if you've sent cards in for replacement recently, please post the procedure in detail here and i will update the original post. ie, "i called their customer service number first and they gave me an address", or "I just sent cards in to this address", or "I emailed them first", etc...

I realize we get a lot of the same questions over and over, so I'm trying to centralize some of this info here in the FAQ's area to reduce unnecessary clutter.


Thanks!

Donruss-
use their site:
[url=http://www.donruss.com]Donruss Trading Cards[/url]. If you do not have an account with them, make one. Then it is easy from there! They even streamlined pre-2008 redemptions with this system.

Well an update for Topps, good work, they told me they never got my letters in the mail, so all of my redemptions I mailed in are now missing and now she told me to scan and fax in my letter concerning the Topps Sterling missing auto. Lets see if they do anything about it now.

[QUOTE=jacobbigshow;92727]Well an update for Topps, good work, they told me they never got my letters in the mail, so all of my redemptions I mailed in are now missing and now she told me to scan and fax in my letter concerning the Topps Sterling missing auto. Lets see if they do anything about it now.[/QUOTE]

Did you use delivery confirmation or a trackable package? How about a scan/copy of the redemptions before mailing? These would help our cause!

Here is the FAQ for Donruss Leaf LP:
[url=http://www.donruss.com/faq.cfm]Donruss Trading Cards[/url]
It has very easy to follow situations and a link in each to start a case.

[QUOTE=tke96;92964]Did you use delivery confirmation or a trackable package? How about a scan/copy of the redemptions before mailing? These would help our cause![/QUOTE]

Not going to waste my time and money on some sucky finest redemption cards, if topps lost them in the mail o well, just makes me less likely to open products with redemptions in them. As bad as people think the post office is, what is the chance of losing stuff in the mail, most likely on the other side.

PO probably didn't lose them. Some dumbass at Topps probably misplaced the stuff upon arrival. Or a incompatent CSR opened your letter didn't know who to escalate it to and canned it.

[QUOTE=ND3;93076]PO probably didn't lose them. Some dumbass at Topps probably misplaced the stuff upon arrival. Or a incompatent CSR opened your letter didn't know who to escalate it to and canned it.[/QUOTE]

Thank you, and what would confirmation do? Well anyway last night I sent them a scan through the email of the UPC codes for the Sterling products, if they do not make things right im not buying from Topps and that adds my ban with UD so that will be the end of buying boxes.

JBS good luck on comp for the sterling mess. Hopefully Topps will make good. I have only gotten one replacement for being short and it was a garbage auto. Obviously Sterling is their highest end product and should hook you up with something. Hope you stressed to them how much of the product you have purchased since it was released.

[QUOTE=ND3;93076]PO probably didn't lose them.[B] Some dumbass at Topps probably misplaced the stuff upon arrival.[/B] Or a incompatent CSR opened your letter didn't know who to escalate it to and canned it.[/QUOTE]

you don't actually send the redemption to Topps........ an independent place fills the redemptions. if i remember, you send it to somewhere in NJ... right? so Topps really doesn't know what has or hasn't been received/fullfilled.... they only know what they are told.

Yeah I forgot about that. A 2007 TTT FB printing plate redemption was sent to address here in NJ and then card came from Tristar Fulfillment.

[QUOTE=ND3;93107]Yeah I forgot about that. A 2007 TTT FB printing plate redemption was sent to address here in NJ and then card came from Tristar Fulfillment.[/QUOTE]

That is true. So maybee hopefully I will get my redemptions, but the first time I sent a redemption I got it in like 3 weeks, its been 8 weeks now. But all of those cards were probably goen, so they are given me replacements? So hopefully I am still getting them, but Topps does know the redemptions, cause when I called them they told me they got 3 letters from me, so they keep track of everthing you send in to them.

Well guess what I got in the mail today, my redemptions for the finest stuff. It is only a few but that is a good sign, hopefully they will take care of the sterling stuff also.
And yea ND3 I mentioned how many cases of sterling I bought last year and mentioned their actions will make me make my mind of the 2008 sterling product.




UPDATE.....
Just got a call from Diana telling me 5 boxes of Topps Sterling was shipped yesterday. I will beleive it when I get it and if I do it will be a fun weekend and I will post what I get.

updated today