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Originally Posted by HarryLime

Joe's poor communications skills are legendary and have been for years. That's why Steve was such a breath of fresh air when he came in because he was honest, genuine, and as transparent as he could be given his position.

If there's one thing I'll say in Joe's defense it's that his job is to increase revenue and serve the shareholders. To an outsider, how would one separate oneself from their competition in this industry? You certainly don't want to say "basically, all we do is measure the card, measure its centering, see if their are any print defects or surface abrasions, and then gauge the corners." That makes it sound like ANYONE can be a grader and that's definitely not true.

So I think a lot of times that he's making some less-than-strategic comments it's because he's trying to explain WHY PSA was better than their competition. He was thinking of the short term without thinking of the long term. "It's not just science, it's art, too" but in a much worse way that is obviously now making him and PSA look bad.

My point is, I think it's just talk from a company president who was responding to whatever fire was raging at that time in the hobby. I wouldn't take it as gospel. Hopefully, Steve handles all future public communication going forward. It's a smarter PR move, too, since he wasn't even there for any of it.

Arthur

without some sweeping changes announced this week, it may be too late