I had a damaged card come yesterday directly from Topps. I;
-called their customer service number
-only on hold 2 minutes
-very pleasant lady and fast experience
-they sent me email detailing I needed to send back
-pic of damaged card
-pic of packing slip/sales receipt
-they then approved the return after reviewing and created a "return authorization" for my card
-print up mailing label and send back via USPS
-print up return authorization letter and include in package
-all this, for me, was in my account with Topps online
-ship back damaged product
-wait for replacement
She said it essentially is the same with purchases not with Topps
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