Quote:
Originally Posted by dontpanic3
Well, so far my experience with HGA customer service has been horrible. My order was several days past the guaranteed 30-day time, so I reached out to the refunds email address twice and never got a response.
When my order finally arrived, 3 of the 5 cards had label issues (which I've detailed elsewhere in this thread). Of the 2 that didn't have a label mistake, 1 had a patch of glue residue on the back. So 4/5 of my slabs had problems that shouldn't have made it past quality control. I contacted them using the messenger on their site, mentioning the slab issues and their lateness, and they directed me to the refunds email address that I had used the week before and said to send them back the slabs that have mistakes.
At this point I'd pretty much lost faith in them, so I instead asked them to please just refund and return my 3 other submissions that are in their possession. They immediately canceled those orders without responding to my message. I followed up a day later asking when I should expect updates on the refund and the return, and they said that the refund should be processed in 2-5 business days. I followed-up again asking when I should expect a tracking number for my cards, and it's been another day and they still haven't answered.
Your mileage may vary, but as someone who was optimistic enough to submit 4 orders, as soon as I get my money and cards back I'm done with this company.
tldr; HGA missed their guaranteed deadline and ignored my messages, messed up 80% of my submission, and then has continued to duck my messages when I asked them to return my remaining orders.
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I feel your pain although they've responded to my service issues pretty quickly. I have 5 more test orders out of mostly PC cards waiting for grades. Hopefully they'll get you taken care of.
For your warped slabs, did they flatten out after a few days? I don't know anything about how epoxy works but my slabs flattened out after after a few days. A few YouTube videos on epoxy taught me it can take awhile for it to fully cure. The sonic sealing process is starting to make more sense to me now.