Quote:
Originally Posted by TSonn
Weird CSG update:
I recently had a bulk sub finalize the grading process and ship but I noticed that CSG sent the 10 card portion of the bulk with subgrades through FedEx. I was 100% certain I chose USPS for all CSG shipping since that's the only service that I could pay for insurance through CSG at the same time of my submission.
I pulled up my invoices and, sure enough, they had "RMS" for my shipping service - Registered Mail Service through USPS. So I called customer service to find out why it was switched and to make sure all of my remaining subs were to shipped through the USPS service I paid for up front. Customer service couldn't explain why my sub got switched to FedEx besides claiming it was an accident. The rest of this bulk sub was also switched to FedEx for some reason but we were able to get it swapped to USPS because it hadn't been shipped yet.
So, pretty weird. Since FedEx isn't insured with CSG, it could be a costly mistake. I'm not too worried, but that 10 card sub has been with FedEx for 6 days now and is "delayed". I think it will eventually make it to me but I wonder what CSG will do if it is lost since I paid for USPS RMS insured but they shipped FedEx uninsured.
Anyway - if you've got subs coming back from CSG, maybe give their customer service a call to make sure you're getting the return shipping service you paid for.
|
Seems simple. If it is lost they will have to reimburse. It is there mistake for sending it uninsured.