Quote:
Originally Posted by Donmattingly23
I wish. I check every morning. I reached out to DPD and they said there is something wrong and I need to have Topps Europe LTD contact them to initiate an investigation. I contacted them the only way possible (via a message) and they got back 24 hours later telling me I needed to contact US support with the main US contact info. I did, got right through shockingly, and he said they can’t look up UK Bookings (orders I suppose) at all. Try UK again and be sure to write in there that the US cannot look up or help. I found a UK customer service phone number and made the international call to find out their phone center is closed for COVID and the only way is through sending a message/email. I sent another and copied the email from DPD customer service along with an explanation that US cannot help with this order. It has to be them. Of course, all of this was sent at the end of their Friday in the UK so my order that was supposed to take 2 weeks and get here 1/18 likely won’t get here until after 2022 series 1 is out. What a nightmare!
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Yikes, sorry to hear this, but it actually kind of mirrors the issue I ran into last year with UK edition when I tried to mail back a bunch of damaged cards from one box. After struggling to get people to respond, first (I think) Topps UK said I'd need to contact Topps US for replacements instead, so I mailed in the stuff, and it got returned to me with a note saying I needed to send to UK instead! There's a definite disconnect between the US and UK offices.
On the plus side in my case, though no one ever replaced the damaged cards, they actually ended up sending me three free replacement boxes, so I was happy enough with the outcome! Hopefully you'll end up getting some sort of bonus out of all this, too.
