Quote:
Originally Posted by thenightman
They have two choices. Hire more people and let it affect the bottom line, but improve consumer satisfaction, and over the long term increase their bottom line, or, hire more people and raise prices so as to not affect the bottom line, and over time have it end up hurting consumer satisfaction and affect their bottom line.
|
Would hiring more people really improve customer satisfaction? Getting these people trained takes time. Also, following the pandemic, there was nothing but screaming about inconsistent grading following the new hiring boom. It's still going on. Every day on this forum and in Youtube videos.
I believe they are hiring, but slowly. Probably too slow. I'm fine with them raising the cost of grading. It's only going to be temporary.