Quote:
Originally Posted by prospectorgems
I am about 99.9% positive they don't read the initial messages and just send the canned response. Usually after the second reply they then seem to read it and apologize for misunderstanding.
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Here's the second response I received (bold added):
"If you have received a mislabeled item, please contact CRC so that we can make the necessary adjustments.
We will not make changes to the pop report without the submission of the flips.
You can send the flips to:
PSA Customer Service
1600 E. St. Andrew Place, Ste. 150
Santa Ana, CA 92705
The process of removing or making adjustments to the certs from the database takes approximately four months from the time we receive the flips.
If you have any other questions, please let us know. Thank you for choosing PSA."
In other words, PSA will only take responsibility if I own the card even if the card with the wrong label is pictured in their population report. Not surprising given the volume of cards PSA manages, but disappointing that obvious errors can't be corrected.
