Has anyone ever sent a card back to Panini claiming it was factory damaged?

Randallk34 · 05-21-2021, 11:27 AM

If so, did you ever get a response to the claim ticket?

I sent them an rj barrett donruss optic card i had gotten that had a indentation on it, but if you touch the card it felt smooth. So it was clearly a printing error. I opened a ticket and it's in the system as of 9/14/20.

I know it's a long shot they'll do anything but just wondering if anyone has experience with this? They've already screwed me over with a Ken Griffy Jr auto 1/5 redemption card i got so my expectations are low, real low.

Blake050 · 05-21-2021, 12:47 PM

I sent in a base Zion Mosaic with a printing error. They received it on Aug 3, 2020 and the ticket is still open.

Randallk34 · 05-21-2021, 12:50 PM

Quote:

Originally Posted by Blake050

I sent in a base Zion Mosaic with a printing error. They received it on Aug 3, 2020 and the ticket is still open.

Thanks for the response, this makes me feel better. I knew going in it would take a really long time but I was just curious if anyone ever did this and how it turned out.

TSonn · 05-21-2021, 01:26 PM

I sent in a Trae Purple Wave Prizm RC with a print line and they replaced it in 4 months. This was 2019 though.

Randallk34 · 05-21-2021, 01:40 PM

Quote:

Originally Posted by TSonn

I sent in a Trae Purple Wave Prizm RC with a print line and they replaced it in 4 months. This was 2019 though.

Oh nice, yeah i'm sure they are back logged with people sending cards in as well. I'm sure my box is just in a room somewhere collecting dust

exospheer · 05-21-2021, 01:43 PM

I sent in a few with damages. Finally got one back. Zion Silver Prizm that was miscut.

Randallk34 · 05-21-2021, 01:46 PM

Quote:

Originally Posted by exospheer

I sent in a few with damages. Finally got one back. Zion Silver Prizm that was miscut.

How long did you wait for it?

IndyKMB · 05-21-2021, 03:17 PM

Sent in a $500 base Zion mojo optic Choice RC in July.
Email confirming receipt within 7 days.
Nothing since.

A simple replacement.
Nothing.

exospheer · 05-21-2021, 03:29 PM

Quote:

Originally Posted by Randallk34

How long did you wait for it?

This one was sent in November, was actually the 1st one sent back. I have other that have been there over a year. So don't bother if you are just planning to sell your cards, it will be a hole in your wallet for a while.

LionsJets1323 · 05-21-2021, 03:32 PM

I have a Sabrina Ionescu Prizm Signatures that I had sent at the end of January and nothing back yet on it. Had some serious surface issues on it.

BlowoutBuzz · 05-21-2021, 09:04 PM

Quote:

Originally Posted by Blake050

I sent in a base Zion Mosaic with a printing error. They received it on Aug 3, 2020 and the ticket is still open.

I sent back two of those last year that had surface cuts. Nothing yet.

ninjacookies · 05-21-2021, 09:48 PM

Quote:

Originally Posted by Blake050

I sent in a base Zion Mosaic with a printing error. They received it on Aug 3, 2020 and the ticket is still open.

June 2020 here. Pretty much all the rookies from that lot have dropped 70% in value. Should have just sold damaged.

Don't hold your breath. Also don't expect any updates or replies.

bloodwings19 · 05-22-2021, 12:58 AM

I sent in 2 cards in 2018-19 Optic around 2 years ago. Robert Williams Optic Holo and a D.Wade Lime Green #/150, both had factory damage like a bb dent on the cards. It took 3 months from opening ticket to receiving the cards, I actually got the same card with exact serial-number.

gomiamigo · 05-22-2021, 10:43 AM

I had an entire case of Immaculate with corner wear and damage, especially bad and obvious on one box, like seriously bad, I sent them the photos & receipt from my dealer and heard nothing back.

That's when I stopped buying Immac boxes/cases.

Siberian13 · 05-22-2021, 11:12 AM

I sent a whole bunch of base cards back to them. They just didn’t look right to me. Not sure what’s actually wrong with them but I want new ones that look right. Still haven’t heard back from them. Hoping any day now though.

HomeRun9000 · 06-10-2021, 02:55 AM

I sent Panini a factory damaged card back in late February of this year and have yet to hear back from them. Every attempt that I've made to communicate with them has been met with silence as well...

From Panini's "Factory Damaged" portion of their customer service FAQ:

"How long does it take to receive my replacement card?

In most cases, turnaround time is 8 to 10 weeks. For sequentially numbered cards, please allow 10 to 12 weeks for the renumbering process."

shaner1 · 06-10-2021, 07:59 AM

I sent in a Tyler Herro Prizm Tiger Stripe for replacement after hitting it in a group break online....

watched it skyrocket in value during the Finals last season....

watched it come back down to Earth...

and received it back after 6 months of waiting.

I then sent it to BGS .... watched it drop even more .... it's still at BGS 5 months later.

CaptainArmenia · 06-10-2021, 09:44 AM

Quote:

Originally Posted by shaner1

I sent in a Tyler Herro Prizm Tiger Stripe for replacement after hitting it in a group break online....

watched it skyrocket in value during the Finals last season....

watched it come back down to Earth...

and received it back after 6 months of waiting.

I then sent it to BGS .... watched it drop even more .... it's still at BGS 5 months later.

JFC ... what a nightmare. Now watch it come back a BGS 9

. I kid, GL brodie

STLtoMN · 06-10-2021, 09:59 AM

I usually only send lower end stuff i dont mind losing...

That said i have sent several draft prizm cracked ice and optic basketball inserts that were miscut, etc. It took awhile but twice they batched several together and sent these 2 as replacement:

2018 Donruss Donruss Optic (18-19) - Base Choice Dragon #141(/ ) - Pau Gasol
2019 Panini Flawless Collegiate - Base #87(15/ 20) - Rui Hachimura

bradical · 06-10-2021, 10:04 AM

Back in 2019 I pulled a Hockenson Origins Gold Ink Auto that was smudged to the point of being unable to read it. I contacted their customer support and sent the card in.

I had a new one with the same serial number and un-smudged auto back to me in about two weeks.

packfan15412 · 06-10-2021, 10:18 AM

still waiting on one from May of 2020... still nothing no communication at all. Just says in progress... what a joke its for a Kyler Murray RWB rc

Wiseysez · 06-10-2021, 12:23 PM

I've only ever sent one back. Was a 19-20 Prizm silver of Cam Reddish. Had about 7 fingernail indents all over the front. Sent December '19 and received replacement back April '20.

Somuchjunkwax · 06-10-2021, 03:04 PM

Sent in a Wiseman Blue Prizm /199 first of May. Hoping to get it back before the end of his rookie contract.

dengbang · 06-10-2021, 04:02 PM

Still waiting on a Herro silver prizm rc replacement for over 6 months and multiple auto cards for over 2 years. No idea what they're doing in that department.

Sent from my ONEPLUS A6013 using Tapatalk

Arianny_Fan · 06-11-2021, 09:56 AM

Is there anything on a pack/box of cards stating Panini replaces damaged cards????

06-10-2021, 07:59 AM	#17
shaner1 Member Join Date: Jan 2012 Location: FL Posts: 3,427 sher9475	my one replacement experience I sent in a Tyler Herro Prizm Tiger Stripe for replacement after hitting it in a group break online.... watched it skyrocket in value during the Finals last season.... watched it come back down to Earth... and received it back after 6 months of waiting. I then sent it to BGS .... watched it drop even more .... it's still at BGS 5 months later. __________________ Minnesota Timberwolves, Twins, and Vikings!

06-10-2021, 10:04 AM	#20
bradical Member Join Date: Jul 2008 Posts: 8,407	Back in 2019 I pulled a Hockenson Origins Gold Ink Auto that was smudged to the point of being unable to read it. I contacted their customer support and sent the card in. I had a new one with the same serial number and un-smudged auto back to me in about two weeks. __________________ :turkey: :turkey: :turkey:

06-10-2021, 10:18 AM	#21
packfan15412 Member Join Date: Feb 2016 Posts: 2,101	still waiting on one from May of 2020... still nothing no communication at all. Just says in progress... what a joke its for a Kyler Murray RWB rc __________________ Go Pack Go

06-10-2021, 04:02 PM	#24
dengbang Member Join Date: Apr 2012 Location: Midwest Posts: 2,039	Still waiting on a Herro silver prizm rc replacement for over 6 months and multiple auto cards for over 2 years. No idea what they're doing in that department. Sent from my ONEPLUS A6013 using Tapatalk __________________ I collect Johnny "Red" Kerr & Luol Deng

06-11-2021, 09:56 AM	#25
Arianny_Fan Member Join Date: Oct 2010 Location: On a rock in the middle of the sea. Posts: 3,568 basketballfiend	Is there anything on a pack/box of cards stating Panini replaces damaged cards???? __________________ IG: @basketballfiendcards @ariannycelestecards Flickr: https://www.flickr.com/photos/139631202@N06/albums

05-21-2021, 11:27 AM	#1
Randallk34 Member Join Date: Feb 2021 Posts: 2,000	Has anyone ever sent a card back to Panini claiming it was factory damaged? If so, did you ever get a response to the claim ticket? I sent them an rj barrett donruss optic card i had gotten that had a indentation on it, but if you touch the card it felt smooth. So it was clearly a printing error. I opened a ticket and it's in the system as of 9/14/20. I know it's a long shot they'll do anything but just wondering if anyone has experience with this? They've already screwed me over with a Ken Griffy Jr auto 1/5 redemption card i got so my expectations are low, real low. Last edited by Randallk34; 05-21-2021 at 11:30 AM.

05-21-2021, 12:47 PM	#2
Blake050 Member Join Date: Jun 2019 Location: San Antonio, TX Posts: 562	I sent in a base Zion Mosaic with a printing error. They received it on Aug 3, 2020 and the ticket is still open.

05-21-2021, 01:26 PM	#4
TSonn Member Join Date: Aug 2019 Location: Michigan Posts: 5,943 TSonnMI	I sent in a Trae Purple Wave Prizm RC with a print line and they replaced it in 4 months. This was 2019 though.

05-21-2021, 01:43 PM	#6
exospheer Member Join Date: Mar 2020 Posts: 637	I sent in a few with damages. Finally got one back. Zion Silver Prizm that was miscut.

05-21-2021, 03:17 PM	#8
IndyKMB Member Join Date: Aug 2010 Location: Indianapolis Metro Posts: 3,645	Sent in a $500 base Zion mojo optic Choice RC in July. Email confirming receipt within 7 days. Nothing since. A simple replacement. Nothing. __________________ WAR EAGLE!

05-21-2021, 03:32 PM	#10
LionsJets1323 Member Join Date: Jan 2021 Posts: 196	I have a Sabrina Ionescu Prizm Signatures that I had sent at the end of January and nothing back yet on it. Had some serious surface issues on it.

05-22-2021, 12:58 AM	#13
bloodwings19 Member Join Date: Mar 2008 Posts: 2,958	I sent in 2 cards in 2018-19 Optic around 2 years ago. Robert Williams Optic Holo and a D.Wade Lime Green #/150, both had factory damage like a bb dent on the cards. It took 3 months from opening ticket to receiving the cards, I actually got the same card with exact serial-number.

05-22-2021, 10:43 AM	#14
gomiamigo Member Join Date: May 2008 Location: in your head Posts: 10,936 esmoney gomiamigo	I had an entire case of Immaculate with corner wear and damage, especially bad and obvious on one box, like seriously bad, I sent them the photos & receipt from my dealer and heard nothing back. That's when I stopped buying Immac boxes/cases. __________________ IG: KevinDurant35Cards

05-22-2021, 11:12 AM	#15
Siberian13 Member Join Date: Feb 2015 Posts: 75,836 shiller13	I sent a whole bunch of base cards back to them. They just didn’t look right to me. Not sure what’s actually wrong with them but I want new ones that look right. Still haven’t heard back from them. Hoping any day now though.

06-10-2021, 02:55 AM	#16
HomeRun9000 Member Join Date: Sep 2010 Posts: 1,535 Solaris72	I sent Panini a factory damaged card back in late February of this year and have yet to hear back from them. Every attempt that I've made to communicate with them has been met with silence as well... From Panini's "Factory Damaged" portion of their customer service FAQ: "How long does it take to receive my replacement card? In most cases, turnaround time is 8 to 10 weeks. For sequentially numbered cards, please allow 10 to 12 weeks for the renumbering process."

06-10-2021, 09:59 AM	#19
STLtoMN Member Join Date: May 2020 Location: MN Posts: 1,393 evansscholar99	I usually only send lower end stuff i dont mind losing... That said i have sent several draft prizm cracked ice and optic basketball inserts that were miscut, etc. It took awhile but twice they batched several together and sent these 2 as replacement: 2018 Donruss Donruss Optic (18-19) - Base Choice Dragon #141(/ ) - Pau Gasol 2019 Panini Flawless Collegiate - Base #87(15/ 20) - Rui Hachimura

06-10-2021, 12:23 PM	#22
Wiseysez Member Join Date: Feb 2016 Location: PA Posts: 1,742 swis5842	I've only ever sent one back. Was a 19-20 Prizm silver of Cam Reddish. Had about 7 fingernail indents all over the front. Sent December '19 and received replacement back April '20.

06-10-2021, 03:04 PM	#23
Somuchjunkwax Member Join Date: Aug 2020 Location: I'm right here Posts: 457	Sent in a Wiseman Blue Prizm /199 first of May. Hoping to get it back before the end of his rookie contract.