I'm sorry I know this has been asked many times...

bullrose23 · 07-07-2025, 07:59 PM

Please who is the best person and how do I get a hold of them at Panini to help me with well over 12 year old open redemptions.

thanks

RKH916 · 07-07-2025, 08:24 PM

Are you saying that you've redeemed cards that haven't been shipped to you for over 12 years?

Nomad · 07-07-2025, 11:18 PM

just wait. true collector black belt.

ninjacookies · 07-07-2025, 11:48 PM

I truly hope this isn't for a gang of Marshon Brooks RPA's, because you are a greater man than I.

Beavers98 · 07-08-2025, 12:16 AM

Sorry, OP I hope it works out for you. I have ones that old too. No resolution. I've just resigned to the fact I won't see anything. Get the run around and no communication after year. They were only common bench player autos, but I should of had something.

MJ23Collector · 07-08-2025, 06:18 AM

I would ask for Ben Franklin because he's more likely to answer than anyone at Panini.

Nomad · 07-08-2025, 07:29 AM

The IRS is the group that set the template for this. Adviises people to call certain numbers for assistance and then there is no way to get through. Or write to actual government employees and get an actual coherent reply. Overtaxes Get Gone drivers, pulp writers, and their AI-threatened brethren. Joke of an organization.

At least Panini makes a few nice cards.

BoSoxFan1999 · 07-08-2025, 12:07 PM

Quote:

Originally Posted by bullrose23

Please who is the best person and how do I get a hold of them at Panini to help me with well over 12 year old open redemptions.

thanks

My god, this might be a world record for longest waiting for a redemption.

Blake050 · 07-08-2025, 12:12 PM

I had luck a couple months ago emailing custsvc@paniniamerica.net. They sent me two 2024 Mosaic NFL sparkle packs for a couple redemptions that were probably $5 each.

bullrose23 · 07-08-2025, 07:24 PM

Thanks everyone

so its even worse most were/are open for so long. I moved about 8 years ago and updated my mailing address even received a few newer Redemptions to that new address from them.
then out of nowhere I see some of the much older ones have been replaced because the cards did not get made and mailed out to my old address. I freaked out tried to get them, of course I could not. I updated the redemption status saying they mailed them to my old address I get an email saying they will look into it and that was over a year ago, just trying to get something for them. I spent a lot of money on those redemptions.
it is somewhere around 10 cards 6 they mailed to wrong address 4 say closed but no status update.

thanks again

bullrose23 · 07-08-2025, 07:25 PM

Quote:

Originally Posted by Blake050

I had luck a couple months ago emailing custsvc@paniniamerica.net. They sent me two 2024 Mosaic NFL sparkle packs for a couple redemptions that were probably $5 each.

thanks I will try this

bullrose23 · 07-08-2025, 07:26 PM

Quote:

Originally Posted by Beavers98

Sorry, OP I hope it works out for you. I have ones that old too. No resolution. I've just resigned to the fact I won't see anything. Get the run around and no communication after year. They were only common bench player autos, but I should of had something.

thanks and sorry also , yeah I almost feel like I wont get anything and I agree at least something.

bkamm1 · 07-08-2025, 10:00 PM

My daughter and I just pulled an expired 2019 redemption….and it was Steph Curry…fr#%hj8!!

Any chance we get anything worth a flip for it ?

Pierce09 · Today, 08:16 AM

Quote:

Originally Posted by Nomad

The IRS is the group that set the template for this. Adviises people to call certain numbers for assistance and then there is no way to get through. Or write to actual government employees and get an actual coherent reply. Overtaxes Get Gone drivers, pulp writers, and their AI-threatened brethren. Joke of an organization.

At least Panini makes a few nice cards.

Sir, this is a Wendys

daviswr7 · Today, 11:56 AM

Steve Nash 2015 Immaculate Auto....still waiting...

90skid · Today, 01:46 PM

I've had a Panini redemption sitting, waiting since I submitted it in August 2022. Coming up on 3 years.

Today, I called their QC and Redemption Phone # (1-800-852-8833) a few minutes after they opened, 10AM EST. There was literally zero wait - it instantly answered to a real, live person asking how they can help.

I said look, I'm calling in to ask about this redemption. It's likely never going to happen. can I just get equivalent replacements please. The guy said sure, he will go look it up and email me back with my options.

Sure enough, as promised the email came through. I accepted, and here's what I'm getting:

Original Redemption: 2021 Prizm Signatures Gold /10 Shaq

Now going to be replaced with:
2023 Select Selection Committee Signatures Gold /10 Shaq
+ 2018 Donruss Optic Purple Kevin Durant Auto

Already got the UPS Next Day Air tracking number too. This was my final redemption with Panini. My goal was to get it cleared out and done prior to them losing the NBA license. I'm glad this chapter is closed.

RKH916 · Today, 06:05 PM

Quote:

Originally Posted by 90skid

I've had a Panini redemption sitting, waiting since I submitted it in August 2022. Coming up on 3 years.

Today, I called their QC and Redemption Phone # (1-800-852-8833) a few minutes after they opened, 10AM EST. There was literally zero wait - it instantly answered to a real, live person asking how they can help.

I said look, I'm calling in to ask about this redemption. It's likely never going to happen. can I just get equivalent replacements please. The guy said sure, he will go look it up and email me back with my options.

Sure enough, as promised the email came through. I accepted, and here's what I'm getting:

Original Redemption: 2021 Prizm Signatures Gold /10 Shaq

Now going to be replaced with:
2023 Select Selection Committee Signatures Gold /10 Shaq
+ 2018 Donruss Optic Purple Kevin Durant Auto

Already got the UPS Next Day Air tracking number too. This was my final redemption with Panini. My goal was to get it cleared out and done prior to them losing the NBA license. I'm glad this chapter is closed.

Wow. They did you solid on that!!

07-07-2025, 07:59 PM	#1
bullrose23 Member Join Date: Aug 2012 Location: long island n,y Posts: 3,060	I'm sorry I know this has been asked many times... Please who is the best person and how do I get a hold of them at Panini to help me with well over 12 year old open redemptions. thanks __________________ collecting ALL CHICAGO BULLS/75 greatest/THE DREAM TEAM/KEVIN LOVE

07-07-2025, 11:18 PM	#3
Nomad Member Join Date: Jul 2021 Location: Fomenting FOMO on the down low. Posts: 7,763	just wait. true collector black belt. __________________ Fomenting FOMO on the down low.

07-07-2025, 11:48 PM	#4
ninjacookies Member Join Date: Jan 2011 Location: All the girls see the (boi)/ Look at his flips / Look at his kards / All they say is (oh boi). Posts: 56,308	I truly hope this isn't for a gang of Marshon Brooks RPA's, because you are a greater man than I. __________________ #5 world ranked Ledell Eackles superclection as recognized by Tuff Stuff junior managing editor, Barry McCaulkinner. Somethin' like a cross between Teddy Aguhob and Kaboom Mystery Packs. I got that Givenchy denim flow.

07-08-2025, 07:29 AM	#7
Nomad Member Join Date: Jul 2021 Location: Fomenting FOMO on the down low. Posts: 7,763	The IRS is the group that set the template for this. Adviises people to call certain numbers for assistance and then there is no way to get through. Or write to actual government employees and get an actual coherent reply. Overtaxes Get Gone drivers, pulp writers, and their AI-threatened brethren. Joke of an organization. At least Panini makes a few nice cards. __________________ Fomenting FOMO on the down low. Last edited by Nomad; 07-08-2025 at 07:32 AM.

07-08-2025, 07:24 PM	#10
bullrose23 Member Join Date: Aug 2012 Location: long island n,y Posts: 3,060	Thanks everyone so its even worse most were/are open for so long. I moved about 8 years ago and updated my mailing address even received a few newer Redemptions to that new address from them. then out of nowhere I see some of the much older ones have been replaced because the cards did not get made and mailed out to my old address. I freaked out tried to get them, of course I could not. I updated the redemption status saying they mailed them to my old address I get an email saying they will look into it and that was over a year ago, just trying to get something for them. I spent a lot of money on those redemptions. it is somewhere around 10 cards 6 they mailed to wrong address 4 say closed but no status update. thanks again __________________ collecting ALL CHICAGO BULLS/75 greatest/THE DREAM TEAM/KEVIN LOVE

07-07-2025, 08:24 PM	#2
RKH916 Member Join Date: Oct 2024 Posts: 297	Are you saying that you've redeemed cards that haven't been shipped to you for over 12 years?

07-08-2025, 12:16 AM	#5
Beavers98 Member Join Date: Mar 2011 Location: Ames, IA Posts: 10,991 beavers98	Sorry, OP I hope it works out for you. I have ones that old too. No resolution. I've just resigned to the fact I won't see anything. Get the run around and no communication after year. They were only common bench player autos, but I should of had something.

07-08-2025, 06:18 AM	#6
MJ23Collector Member Join Date: Sep 2018 Posts: 148	I would ask for Ben Franklin because he's more likely to answer than anyone at Panini.

07-08-2025, 12:12 PM	#9
Blake050 Member Join Date: Jun 2019 Location: San Antonio, TX Posts: 558	I had luck a couple months ago emailing custsvc@paniniamerica.net. They sent me two 2024 Mosaic NFL sparkle packs for a couple redemptions that were probably $5 each.

07-08-2025, 10:00 PM	#13
bkamm1 Member Join Date: Nov 2014 Location: memphis Posts: 115 bkamm12	My daughter and I just pulled an expired 2019 redemption….and it was Steph Curry…fr#%hj8!! Any chance we get anything worth a flip for it ?

Today, 11:56 AM	#15
daviswr7 Member Join Date: May 2013 Location: Dagobah Posts: 7,455	Steve Nash 2015 Immaculate Auto....still waiting...

Today, 01:46 PM	#16
90skid Member Join Date: Jul 2020 Posts: 1,771	I've had a Panini redemption sitting, waiting since I submitted it in August 2022. Coming up on 3 years. Today, I called their QC and Redemption Phone # (1-800-852-8833) a few minutes after they opened, 10AM EST. There was literally zero wait - it instantly answered to a real, live person asking how they can help. I said look, I'm calling in to ask about this redemption. It's likely never going to happen. can I just get equivalent replacements please. The guy said sure, he will go look it up and email me back with my options. Sure enough, as promised the email came through. I accepted, and here's what I'm getting: Original Redemption: 2021 Prizm Signatures Gold /10 Shaq Now going to be replaced with: 2023 Select Selection Committee Signatures Gold /10 Shaq + 2018 Donruss Optic Purple Kevin Durant Auto Already got the UPS Next Day Air tracking number too. This was my final redemption with Panini. My goal was to get it cleared out and done prior to them losing the NBA license. I'm glad this chapter is closed.