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Old 07-07-2025, 07:59 PM   #1
bullrose23
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Default I'm sorry I know this has been asked many times...

Please who is the best person and how do I get a hold of them at Panini to help me with well over 12 year old open redemptions.



thanks
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Old 07-07-2025, 08:24 PM   #2
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Are you saying that you've redeemed cards that haven't been shipped to you for over 12 years?
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Old 07-07-2025, 11:18 PM   #3
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just wait. true collector black belt.
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Old 07-07-2025, 11:48 PM   #4
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I truly hope this isn't for a gang of Marshon Brooks RPA's, because you are a greater man than I.
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Old 07-08-2025, 12:16 AM   #5
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Sorry, OP I hope it works out for you. I have ones that old too. No resolution. I've just resigned to the fact I won't see anything. Get the run around and no communication after year. They were only common bench player autos, but I should of had something.
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Old 07-08-2025, 06:18 AM   #6
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I would ask for Ben Franklin because he's more likely to answer than anyone at Panini.
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Old 07-08-2025, 07:29 AM   #7
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The IRS is the group that set the template for this. Adviises people to call certain numbers for assistance and then there is no way to get through. Or write to actual government employees and get an actual coherent reply. Overtaxes Get Gone drivers, pulp writers, and their AI-threatened brethren. Joke of an organization.

At least Panini makes a few nice cards.
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Old 07-08-2025, 12:07 PM   #8
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Quote:
Originally Posted by bullrose23 View Post
Please who is the best person and how do I get a hold of them at Panini to help me with well over 12 year old open redemptions.

thanks
My god, this might be a world record for longest waiting for a redemption.
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Old 07-08-2025, 12:12 PM   #9
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I had luck a couple months ago emailing custsvc@paniniamerica.net. They sent me two 2024 Mosaic NFL sparkle packs for a couple redemptions that were probably $5 each.
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Old 07-08-2025, 07:24 PM   #10
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Thanks everyone

so its even worse most were/are open for so long. I moved about 8 years ago and updated my mailing address even received a few newer Redemptions to that new address from them.
then out of nowhere I see some of the much older ones have been replaced because the cards did not get made and mailed out to my old address. I freaked out tried to get them, of course I could not. I updated the redemption status saying they mailed them to my old address I get an email saying they will look into it and that was over a year ago, just trying to get something for them. I spent a lot of money on those redemptions.
it is somewhere around 10 cards 6 they mailed to wrong address 4 say closed but no status update.

thanks again
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Old 07-08-2025, 07:25 PM   #11
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Quote:
Originally Posted by Blake050 View Post
I had luck a couple months ago emailing custsvc@paniniamerica.net. They sent me two 2024 Mosaic NFL sparkle packs for a couple redemptions that were probably $5 each.
thanks I will try this
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Old 07-08-2025, 07:26 PM   #12
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Quote:
Originally Posted by Beavers98 View Post
Sorry, OP I hope it works out for you. I have ones that old too. No resolution. I've just resigned to the fact I won't see anything. Get the run around and no communication after year. They were only common bench player autos, but I should of had something.
thanks and sorry also , yeah I almost feel like I wont get anything and I agree at least something.
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Old 07-08-2025, 10:00 PM   #13
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My daughter and I just pulled an expired 2019 redemption….and it was Steph Curry…fr#%hj8!!

Any chance we get anything worth a flip for it ?
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Old Today, 08:16 AM   #14
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Quote:
Originally Posted by Nomad View Post
The IRS is the group that set the template for this. Adviises people to call certain numbers for assistance and then there is no way to get through. Or write to actual government employees and get an actual coherent reply. Overtaxes Get Gone drivers, pulp writers, and their AI-threatened brethren. Joke of an organization.

At least Panini makes a few nice cards.
Sir, this is a Wendys
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Old Today, 11:56 AM   #15
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Steve Nash 2015 Immaculate Auto....still waiting...
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Old Today, 01:46 PM   #16
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I've had a Panini redemption sitting, waiting since I submitted it in August 2022. Coming up on 3 years.

Today, I called their QC and Redemption Phone # (1-800-852-8833) a few minutes after they opened, 10AM EST. There was literally zero wait - it instantly answered to a real, live person asking how they can help.

I said look, I'm calling in to ask about this redemption. It's likely never going to happen. can I just get equivalent replacements please. The guy said sure, he will go look it up and email me back with my options.

Sure enough, as promised the email came through. I accepted, and here's what I'm getting:


Original Redemption: 2021 Prizm Signatures Gold /10 Shaq

Now going to be replaced with:
2023 Select Selection Committee Signatures Gold /10 Shaq
+ 2018 Donruss Optic Purple Kevin Durant Auto

Already got the UPS Next Day Air tracking number too. This was my final redemption with Panini. My goal was to get it cleared out and done prior to them losing the NBA license. I'm glad this chapter is closed.
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Old Today, 06:05 PM   #17
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Quote:
Originally Posted by 90skid View Post
I've had a Panini redemption sitting, waiting since I submitted it in August 2022. Coming up on 3 years.

Today, I called their QC and Redemption Phone # (1-800-852-8833) a few minutes after they opened, 10AM EST. There was literally zero wait - it instantly answered to a real, live person asking how they can help.

I said look, I'm calling in to ask about this redemption. It's likely never going to happen. can I just get equivalent replacements please. The guy said sure, he will go look it up and email me back with my options.

Sure enough, as promised the email came through. I accepted, and here's what I'm getting:


Original Redemption: 2021 Prizm Signatures Gold /10 Shaq

Now going to be replaced with:
2023 Select Selection Committee Signatures Gold /10 Shaq
+ 2018 Donruss Optic Purple Kevin Durant Auto

Already got the UPS Next Day Air tracking number too. This was my final redemption with Panini. My goal was to get it cleared out and done prior to them losing the NBA license. I'm glad this chapter is closed.
Wow. They did you solid on that!!
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