Partial Refunds and Ebay defects

Coolstavi · 04-12-2015, 08:20 PM

A buyer did not wait for an invoice and paid for multiple items. I will need to refund them some of the shipping. Will this count as a defect against me if it is just a partial refund?

fullmetal · 04-12-2015, 08:31 PM

I can't quote a rule, but I can offer my personal experience.

I have returned postage overpayment several times over the past six months and have not been assessed a defect.

I note the reason in the optional subject line.

shrevecity · 04-12-2015, 08:35 PM

Refunding does not count as a defect unless a case is opened or the transaction is canceled for any reason other than buyer changed mind or item was shipped to wrong address.

However when a buyer overpays like that you are billed by Ebay based on the whole amount they paid for shipping and that fee is not instantly refunded and its a PITA to get Ebay to refund it.

04-12-2015, 08:20 PM	#1
Coolstavi Member Join Date: Jun 2012 Posts: 1,901	Partial Refunds and Ebay defects A buyer did not wait for an invoice and paid for multiple items. I will need to refund them some of the shipping. Will this count as a defect against me if it is just a partial refund?

04-12-2015, 08:35 PM	#3
shrevecity Member Join Date: Jul 2013 Posts: 28,059	Refunding does not count as a defect unless a case is opened or the transaction is canceled for any reason other than buyer changed mind or item was shipped to wrong address. However when a buyer overpays like that you are billed by Ebay based on the whole amount they paid for shipping and that fee is not instantly refunded and its a PITA to get Ebay to refund it. Last edited by shrevecity; 04-12-2015 at 08:38 PM.

04-12-2015, 08:31 PM	#2
fullmetal Banned Join Date: Feb 2009 Posts: 13,249	I can't quote a rule, but I can offer my personal experience. I have returned postage overpayment several times over the past six months and have not been assessed a defect. I note the reason in the optional subject line.