BGS non-guarantee average turnaround time is currently 83 business days

[TonySpaghetti]

**UPDATE: AS OF 5/22 TURNAROUND TIME IS CURRENTLY 9+ CALENDAR MONNTHS**
**UPDATE: AS OF 3/23 TURNAROUND TIME IS CURRENTLY 7+ CALENDAR MONNTHS**
**UPDATE: AS OF 3/08 TURNAROUND TIME IS CURRENTLY 6-7 CALENDAR MONNTHS**
**UPDATE: AS OF 12/5 TURNAROUND TIME IS CURRENTLY 5-6 CALENDAR MONNTHS**
**UPDATE: AS OF 11/20 TURNAROUND TIME IS CURRENTLY 98 BUSINESS DAYS**
**UPDATE: AS OF 11/14 TURNAROUND TIME IS CURRENTLY 95 BUSINESS DAYS**
**UPDATE: AS OF 10/25 TURNAROUND TIME IS CURRENTLY 90 BUSINESS DAYS**

I came across a thread by a moderator on the Beckett forums and it is the clearest information regarding wait-times I can find anywhere.





The thread is mostly about how the forum isn't the proper place for customers to voice their anger but he also posts the current average wait-time for the non-guaranteed service which is "83 business days as of Sept 27".

http://www.beckett.com/forums/thread-1608876.html

[TonySpaghetti]

Applying holidays, convention days, and the average wait-time to my currently pending order:

Received: June 22
Completed: October 27
Delivered: November 1

That is roughly 132 total days, or 4.3 months, or 36% of a year.

I wasn't in a rush, which is why I chose non-guaranteed, but that is still an absurd amount of time.

The worst part about everything is that they charge people when they RECEIVE the order, not when they COMPLETE the order. They're essentially receiving 4-month, 0% interest loans every single day. I'm sure that helps to off-set some lower revenue from lost customers.

[NeedChapmans]

Originally Posted by TonySpaghetti

Applying holidays, convention days, and the average wait-time to my currently pending order:

Received: June 22
Completed: October 27
Delivered: November 1

That is roughly 132 total days, or 4.3 months, or 36% of a year.

I wasn't in a rush, which is why I chose non-guaranteed, but that is still an absurd amount of time.

The worst part about everything is that they charge people when they RECEIVE the order, not when they COMPLETE the order. They're essentially receiving 4-month, 0% interest loans every single day. I'm sure that helps to off-set some lower revenue from lost customers.

Sleezy company MO. Paypal the worst at this ... always freezing and holding peoples funds for months but now Beckett getting in on the fun!

[Big35Hurt]

Originally Posted by TonySpaghetti

Applying holidays, convention days, and the average wait-time to my currently pending order:

Received: June 22
Completed: October 27
Delivered: November 1

That is roughly 132 total days, or 4.3 months, or 36% of a year.

I wasn't in a rush, which is why I chose non-guaranteed, but that is still an absurd amount of time.

The worst part about everything is that they charge people when they RECEIVE the order, not when they COMPLETE the order. They're essentially receiving 4-month, 0% interest loans every single day. I'm sure that helps to off-set some lower revenue from lost customers.

The last sentence almost seems illegal. I wonder if any experts in the payment card industry can shed some light on this.

[mfw13]

Originally Posted by TonySpaghetti

The worst part about everything is that they charge people when they RECEIVE the order, not when they COMPLETE the order. They're essentially receiving 4-month, 0% interest loans every single day. I'm sure that helps to off-set some lower revenue from lost customers.

People don't seem to have a problem with this when pre-ordering product, why would they have a problem with it vis-a-vis grading services.

And this happens in many other industries as well....you often pay for airline tickets long before you use them, for example.

[lisu]

Originally Posted by mfw13

People don't seem to have a problem with this when pre-ordering product, why would they have a problem with it vis-a-vis grading services.

And this happens in many other industries as well....you often pay for airline tickets long before you use them, for example.

But it doesn't happen with their main competitor, namely PSA, who doesn't charge you until the service is complete. It's fine with specific industries such as airlines because the reason why you do it with airlines is because you are getting the cheaper rate that is worth paying it well in advance. The problem with BGS's non-guaranteed service is that you almost come against your ability to file a chargeback if they are taking that long to complete orders.

[CaptainUgly]

Originally Posted by lisu

But it doesn't happen with their main competitor, namely PSA, who doesn't charge you until the service is complete. It's fine with specific industries such as airlines because the reason why you do it with airlines is because you are getting the cheaper rate that is worth paying it well in advance. The problem with BGS's non-guaranteed service is that you almost come against your ability to file a chargeback if they are taking that long to complete orders.

Agree with ^^^^^^^

[mfw13]

Originally Posted by lisu

But it doesn't happen with their main competitor, namely PSA, who doesn't charge you until the service is complete. It's fine with specific industries such as airlines because the reason why you do it with airlines is because you are getting the cheaper rate that is worth paying it well in advance. The problem with BGS's non-guaranteed service is that you almost come against your ability to file a chargeback if they are taking that long to complete orders.

Good to know. I don't believe in the concept of third-party grading, and therefore don't do business with either company, but I did want to point out that paying upfront for a service/product you do not receive until later is neither uncommon nor illegal.

[lisu]

Originally Posted by mfw13

Good to know. I don't believe in the concept of third-party grading, and therefore don't do business with either company, but I did want to point out that paying upfront for a service/product you do not receive until later is neither uncommon nor illegal.

Agreed - it's not illegal nor uncommon, but if you have a choice, you would probably pick one that didn't charge you significantly before the service was completed.

[drstrader5]

Originally Posted by mfw13

Good to know. I don't believe in the concept of third-party grading, and therefore don't do business with either company, but I did want to point out that paying upfront for a service/product you do not receive until later is neither uncommon nor illegal.

Not true, it is illegal in some states, like California. This is why PSA charges after the service is completed.

[TonySpaghetti]

Originally Posted by mfw13

People don't seem to have a problem with this when pre-ordering product, why would they have a problem with it vis-a-vis grading services.

And this happens in many other industries as well....you often pay for airline tickets long before you use them, for example.

Those aren't the same.

Pre-purchasing most products or services requires just a down-payment of the product/service. Sometimes it's full cost.

BGS non-guaranteed grading requires paying the full cost of the service upfront plus the transfer of your valuables for an indefinite amount of time.

A more fitting comparison would be if a dry-cleaner offered non-guaranteed service for suits and dresses but required you to pay the full cost upfront and after they miss their own targeted (but non-guaranteed) dates they offer no customer service in response.

I don't think BGS is an inherently "evil" company but their procedures are incredibly anti-consumer. This thread is a perfect example of that. I had to search the web a lot to get this unofficially-official update for a service I already paid full price for. They could quickly and easily send updates directly to customers (who already paid!) through email.

[Wrathofmarcos]

Originally Posted by TonySpaghetti

Those aren't the same.

Pre-purchasing most products or services requires just a down-payment of the product/service. Sometimes it's full cost.

BGS non-guaranteed grading requires paying the full cost of the service upfront plus the potentially indefinite transfer of your valuables.

A more fitting comparison would be if a dry-cleaning store offered a non-guaranteed service but required you to pay the full cost upfront and after they miss their own targeted (but non-guaranteed) dates they offer no customer service in response.

I don't think BGS is an inherently "evil" company but their procedures are incredibly anti-consumer. This thread is a perfect example of that. I had to search the web a lot to get this unofficially official update for a service I already paid for. They could quickly and easily send updates to customers (who already paid!) through email.

You nailed it. If they kept the customer informed as to a target date and delays in that estimation, even if only their website, I think they’d avoid most of the problems that we are discussing with the nonguaranteed turn around times. A simple graph and of when to expect based on when the submission was and then when it was last updated.

[hermanotarjeta]

The simple answer is if you don’t like it, don’t use it.

They lay the ground rules, you need to submit and pay by their rules.

If it doesn’t work for you, don’t do it.

No one is forcing anyone to submit cards for grading, period.

[Keyser Soze]

Originally Posted by TonySpaghetti

Those aren't the same.

Pre-purchasing most products or services requires just a down-payment of the product/service. Sometimes it's full cost.

BGS non-guaranteed grading requires paying the full cost of the service upfront plus the transfer of your valuables for an indefinite amount of time.

A more fitting comparison would be if a dry-cleaning store offered a non-guaranteed service but required you to pay the full cost upfront and after they miss their own targeted (but non-guaranteed) dates they offer no customer service in response.

I don't think BGS is an inherently "evil" company but their procedures are incredibly anti-consumer. This thread is a perfect example of that. I had to search the web a lot to get this unofficially official update for a service I already paid for. They could quickly and easily send updates to customers (who already paid!) through email.

My dry cleaner requires prepayment. Having said that, I actually have no issue with BGS charging up front. I don't see why it really matters.

[rutgersjpm]

Originally Posted by Keyser Soze

My dry cleaner requires prepayment. Having said that, I actually have no issue with BGS charging up front. I don't see why it really matters.

Does your dry cleaner take 100+ days to do their job?

[Big35Hurt]

Originally Posted by mfw13

People don't seem to have a problem with this when pre-ordering product, why would they have a problem with it vis-a-vis grading services.

And this happens in many other industries as well....you often pay for airline tickets long before you use them, for example.

While you have some valid points, the comparison with airline tickets is a very bad analogy. One, you know when you will be using the service. Two, you get a discount by purchasing the tickets early. With BGS, you send them, get charged, and then who knows how long it will be before your service gets performed.

[speedyjg13]

Originally Posted by Big35Hurt

While you have some valid points, the comparison with airline tickets is a very bad analogy. One, you know when you will be using the service. Two, you get a discount by purchasing the tickets early. With BGS, you send them, get charged, and then who knows how long it will be before your service gets performed.

At least with airline, you know the exact day you will fly, with BGS only they know when they will complete the service

[joshmets31]

Originally Posted by speedyjg13

At least with airline, you know the exact day you will fly, with BGS only they know when they will complete the service

BGS doesn't even know when they will complete the service....just sent my first shipment to PSA after the Beckett salesman called me 4 times in 2 days trying to get me to sign up, he had no answers to any questions, only a sales pitch.

[integrity8]

Originally Posted by TonySpaghetti

Applying holidays, convention days, and the average wait-time to my currently pending order:

Received: June 22
Completed: October 27
Delivered: November 1

That is roughly 132 total days, or 4.3 months, or 36% of a year.

I wasn't in a rush, which is why I chose non-guaranteed, but that is still an absurd amount of time.

The worst part about everything is that they charge people when they RECEIVE the order, not when they COMPLETE the order. They're essentially receiving 4-month, 0% interest loans every single day. I'm sure that helps to off-set some lower revenue from lost customers.

PSA: 45 Business Days for 100+ at $7 (Avg 2 Months) AND THEY DON'T CHARGE UNTIL ORDER IS COMPLETED AND SHIPPED!!!

[alifaxwa2]

Originally Posted by integrity8

PSA: 45 Business Days for 100+ at $7 (Avg 2 Months) AND THEY DON'T CHARGE UNTIL ORDER IS COMPLETED AND SHIPPED!!!

Nor do they guarantee there turnaround, nor do they work FirstIn, FirstOut.
With PSA, you can have 10 day poppage on a 45d order, and they guy next to you will have 15day pop on a 10 day order.

[TimBuckTwo]

In a word this is - Unsatisfactory

[Scottish Punk]

Four months to get cards back or overpay the under 10-day prices. Choices, choices. If you select a monthly special, that is considered "non guarantee" correct? Since you are getting a discount up front.

[marino13]

Get a group together (and hopefully, there are duplicates send in) and go with 10-day guarantee.

I am doing this with a few BO members on here.

[Scottish Punk]

Originally Posted by marino13

Get a group together (and hopefully, there are duplicates send in) and go with 10-day guarantee.

I am doing this with a few BO members on here.

What kind of pricing do you get on a group sub like this? I am assuming you meant hopefully no duplicates.

[marino13]

Originally Posted by Scottish Punk

What kind of pricing do you get on a group sub like this? I am assuming you meant hopefully no duplicates.

$15 per card for 100+

as for duplicates --- more than one person subbing the same cards --- it is just more work for the sub to separate which cards belong to who and so forth.