Warning to people who sell packs and boxes on EBay

jacobbigshow · 03-17-2016, 06:24 PM

I sold a 2007 Topps Sterling Mystery pack to a customer 4 weeks ago, they got the pack, opened it, and said the card was "dirty". They opened a dispute, stating that they wanted a refund or another pack as a replacement. I said no, and escalated case to Ebay after some back and fourth on some refund options just to let him go away. Once I escalated the dispute, EBay automatically accepted the return, I called Ebay and they told me not to worry, once he returns it I can dispute the resolution and most likely Ebay will refund us both.

I got the package today, and called Ebay, this is what the idiot on the phone told me after talking to her for 15 minutes, "You have to make sure the card inside the pack is in good condition, or state the condition in the description". This sets a precedence on EBay, guys go ahead and buy any pack or box, don't like what you got, return it! How are we supposed to state the condition, or guarantee there are supposed to be a set number of cards and autos and game used etc when that is the manufacturer responsibility!

And I just got home to check the "dirt", there is none.

03-17-2016, 06:24 PM	#1
jacobbigshow Member Join Date: Aug 2007 Location: NJ Posts: 2,928 jacobbigshow Jacobbigshow	Warning to people who sell packs and boxes on EBay I sold a 2007 Topps Sterling Mystery pack to a customer 4 weeks ago, they got the pack, opened it, and said the card was "dirty". They opened a dispute, stating that they wanted a refund or another pack as a replacement. I said no, and escalated case to Ebay after some back and fourth on some refund options just to let him go away. Once I escalated the dispute, EBay automatically accepted the return, I called Ebay and they told me not to worry, once he returns it I can dispute the resolution and most likely Ebay will refund us both. I got the package today, and called Ebay, this is what the idiot on the phone told me after talking to her for 15 minutes, "You have to make sure the card inside the pack is in good condition, or state the condition in the description". This sets a precedence on EBay, guys go ahead and buy any pack or box, don't like what you got, return it! How are we supposed to state the condition, or guarantee there are supposed to be a set number of cards and autos and game used etc when that is the manufacturer responsibility! And I just got home to check the "dirt", there is none. __________________ checkoutmycards.com/Users/jacobbigshow