The PSA vault is absolutely horrible right now

[Ericc5Bears]

So, a few months back PSA essentially bought out the ebay vault and transitioned all the cards contained in it to their PSA vault. I had previously never used the PSA vault but since I had around 50 cards in the ebay vault, I decided to give it a chance and even started to have a few graded cards I purchased on ebay sent directly there. At first it seemed fine, the scans are high quality, the interface is pretty straightforward and organized, and being able to access it through both the PSA website and app is cool.

However, for most people the single most important aspect of a vault is shipping/item processing speed, and my goodness, that has been nothing short of atrocious. I'm planning on setting up at a local show this weekend and wanted to bring a few card I had vaulted. I submitted shipment requests on June 27th (over 2 weeks before the show), and as of today (July 11th) none of the 4 cards I requested have even shipped yet. I also purchased 2 cards from ebay that according to tracking were authenticated and "Item handed off to PSA vault" on July 1st. They show in the vault but both still are tagged as "On the way to vault" which means the items have been in their possession for almost 2 weeks and they still haven't been processed yet. And of course, since they're in this sate of limbo I can't do anything to them (shipment request, list on ebay, etc.)

With current turnaround times, if you were in theory to purchase an item off ebay, have it sent to the vault, and then immediately have it shipped to you once it's been processed, you'd be looking at about a month total time from the day ebay authenticates it to when it actually arrives at your doorstep. I really want to start using this vault but it's just impossible when the processing and shipping times are so unbelievably slow, and it only seems to be getting worse as more and more people are starting to vault ebay/grading orders.