New BGS turnaround time tracker

[Makakilo Cards]

Originally Posted by JumpshotMcGavin

Crap... Lol... What service did you choose?

Standard. The online form had no re-case option so i just ordered grading and marked "re-slab" all over everything. That's what they did but never adjusted the price. Whatever.

[Makakilo Cards]

Originally Posted by Makakilo Cards

Standard. The online form had no re-case option so i just ordered grading and marked "re-slab" all over everything. That's what they did but never adjusted the price. Whatever.

So I got the card delivered today and the invoice says "Re-Encasement Premium." Wtf is a premium re-case?

[JumpshotMcGavin]

Originally Posted by Makakilo Cards

So I got the card delivered today and the invoice says "Re-Encasement Premium." Wtf is a premium re-case?

LOL... Must be using Sapphire crystal now.

[Blake050]

I e-mailed my rep about the cost of getting a card re-cased and this is her response:

$10/card for 60 business days turnaround and $25/card for 20-30 business days turnaround.
Thank you,

Renee Serad
Sales and Customer Service

[KhalDrogo]

I thought there wasn’t an option to reslab anymore? Thought everything had to be graded again? Is that not true? I have a few with dirty inner sleeves that I’d like to get done.

[rhineland]

Can anyone clarify what exactly estimated turnaround times are based on? Is it based on the date that they deem the cards received? Is it from the date when you get a confirmation email saying that the grading process has begun?

[imbluestreak23]

Originally Posted by rhineland

Can anyone clarify what exactly estimated turnaround times are based on? Is it based on the date that they deem the cards received? Is it from the date when you get a confirmation email saying that the grading process has begun?

None of my orders show up in my profile anymore.

Two orders sent in after Thanksgiving, I did receive email notifations around Christmas that they were received.

One sent at the new year, no email.

And as mentioned, nothing ever populates my profile and nothing ever pops up in their tracker. CEO needs to stop working on dead NFTs and fix operations, the core element of every business.

[rhineland]

Originally Posted by imbluestreak23

None of my orders show up in my profile anymore.

Two orders sent in after Thanksgiving, I did receive email notifations around Christmas that they were received.

One sent at the new year, no email.

And as mentioned, nothing ever populates my profile and nothing ever pops up in their tracker. CEO needs to stop working on dead NFTs and fix operations, the core element of every business.

Yeah, it's confusing and makes for a really choppy customer experience.

I've done the following to find my BGS orders:

1. Click on the hamburger menu at the top right of the site.
2. In the drop down, click on My BAS Orders
3. When you get to the BAS overview, hover on your name/account name in the upper right corner.
4. In the drop down menu click on My BGS orders

Once you make it through you should see your BGS orders. It's a workaround to get to their old front-end which clearly hasn't been integrated with their new one. The new one is a shell that sits over top of a legacy website, clearly.

[edogg]

Originally Posted by rhineland

Can anyone clarify what exactly estimated turnaround times are based on? Is it based on the date that they deem the cards received? Is it from the date when you get a confirmation email saying that the grading process has begun?

I was told by my sales rep over email that TAT starts once Beckett receives the package. Also important to note that the TAT is in business days, not calendar days. But yeah other than that, their notification process is abysmal. I was told that I would get an Invoice ID when the package was officially in their hands and that I basically wouldn't get any more notifications until right before the package ships back to me. So far, that's been the case. My package was received on 12/1, I was given an Invoice ID but then crickets. I'm in the stated TAT window now but I figure I have another couple of weeks before I hear an update and then another week or two for them to finish up the slabs and ship them out.

[imbluestreak23]

Originally Posted by rhineland

Yeah, it's confusing and makes for a really choppy customer experience.

I've done the following to find my BGS orders:

1. Click on the hamburger menu at the top right of the site.
2. In the drop down, click on My BAS Orders
3. When you get to the BAS overview, hover on your name/account name in the upper right corner.
4. In the drop down menu click on My BGS orders

Once you make it through you should see your BGS orders. It's a workaround to get to their old front-end which clearly hasn't been integrated with their new one. The new one is a shell that sits over top of a legacy website, clearly.

Aww, this worked. Much appreciated. So ridiculous lol

[gameissued]

Got back one of my grading orders in-hand today..

2 Cards (Premium)
Attempted Delivery to BGS: 12/30/2022
Delivered to BGS: 1/3/2023
Confirmation Email: 1/6/2023
Grading Complete / Label Created: 1/9/2023
Shipped Date: 1/10/2023

[oddstuff]

In case you missed it...new "specials". Just noticed the "max" DV on the $18 special...that a first?




Sent from my SM-F711U using Tapatalk

[edogg]

Just got my Job Number!

Level: Economy with subgrades
Price: $18.75@ (Thanksgiving 25% off special)
Number cards: 17 (7 with autos at +$5@)
Submission (website): 11/26
Shipped to BGS (USPS Priority Flat Rate): 11/28
Received BGS: 12/1 (TAT starts here)
Invoice number created online: 12/20
Job number created: 1/13
Post Grading email conf received: (when ready to ship back, est feb/march)
Shipped: (est feb/march)
Received: (est feb/march)

[attaboy]

Is BGS backed up from the holiday special? Had a sub get delivered by UPS on 1/5 but still no "received" email...

[RandAlThor]

Originally Posted by attaboy

Is BGS backed up from the holiday special? Had a sub get delivered by UPS on 1/5 but still no "received" email...

It usually takes BGS a couple weeks to get the order logged into their system.

[attaboy]

Originally Posted by RandAlThor

It usually takes BGS a couple weeks to get the order logged into their system.

They've actually been sending me "received" emails (not logged/invoiced, just "received") within one week of confirmed delivery up until now, but good to know!

[dlin23]

Originally Posted by attaboy

Is BGS backed up from the holiday special? Had a sub get delivered by UPS on 1/5 but still no "received" email...

Ya, I have stuff that arrived mid December still have not been received yet. My Rep told me it is taking 2-3 weeks to check things in at the moment.

[collective]

40-60 days turnaround still seems awfully slow for BGS

[TheTCGenius]

has anyone sent any cards in for graded card review? if so, how long has it taken to get input into their system. I sent other orders in the same box and they are done lol

[Stackfan]

I should be getting my 10 card return tomorrow. Took about 50 of the 60 business days they estimated for the turn around time.

[Stackfan]

Results

https://www.blowoutforums.com/showthread.php?t=1545761

[Charts]

Originally Posted by KhalDrogo

I thought there wasn’t an option to reslab anymore? Thought everything had to be graded again? Is that not true? I have a few with dirty inner sleeves that I’d like to get done.

Would love some clarity on this as well. I have a card with what looks like a scratch on the inner sleeve. But not sure it’s worth taking the risk of they have to regrade. Shouldn’t in my opinion seen how it’s there fault to begin with

[OneBadMav]

Only have dealt with PSA in the past. This is my first sub with BGS. Sent a 4 card order for Standard grading. It was delivered Friday(1/20) and reportedly signed for by a C. Fuentes. Typically how long until BGS acknowledges they have received the order?

[RandAlThor]

Originally Posted by OneBadMav

Only have dealt with PSA in the past. This is my first sub with BGS. Sent a 4 card order for Standard grading. It was delivered Friday(1/20) and reportedly signed for by a C. Fuentes. Typically how long until BGS acknowledges they have received the order?

Could be a week or two before BGS emails you that they received your cards

[attaboy]

Originally Posted by OneBadMav

Only have dealt with PSA in the past. This is my first sub with BGS. Sent a 4 card order for Standard grading. It was delivered Friday(1/20) and reportedly signed for by a C. Fuentes. Typically how long until BGS acknowledges they have received the order?

I just got my confirmation email after nearly 3 weeks (confirmed delivered 1/5, email today)