CheckOutMyCards.com Questions, Suggestions & Testimonials

[Art Vandelay]

Originally Posted by OLDPAPER

I got an email response back from him yesterday within 6 hours when I emailed my concern to staff@comc.com

While it is nice to see a company that interacts with and responds to it's users on public forums, I would much rather see this. Timely responses and addressing concerns sent directly, should be the priority.

[JustMoe]

Originally Posted by Art Vandelay

While it is nice to see a company that interacts with and responds to it's users on public forums, I would much rather see this. Timely responses and addressing concerns sent directly, should be the priority.

Text deleted.

[jmscoggin]

Originally Posted by Art Vandelay

While it is nice to see a company that interacts with and responds to it's users on public forums, I would much rather see this. Timely responses and addressing concerns sent directly, should be the priority.

I've mentioned my issue a couple of times and this seems like a great place to explain. The other night I had a new batch go live. Normally when pricing I open every scan and verify the item with it's description. I do this because almost every batch has at least one or two cards that are either misidentified or listed as base when they are actually #'d.

I was multitasking the other night and skipped doing this practice. In truth, I shouldn't have to ever do it as cards should be listed correctly but mistakes do happen. In any event, they listed a card as a Stanton #1/50. No big deal as I sent in a card matching that so I didn't think twice. I looked up on Ebay to see what they are going for and priced it at $30. I finished pricing some other items and logged off to go have dinner.

I logged in a couple of hours later and saw that the card had sold but was now listed as 1/1. I opened the picture and sure enough it was. These sell for around $150. The buyer was BO member Phillies347 so I sent him a quick pm. I told him what happened and assured him that whatever happened I wasn't requesting him to return it as it wasn't his problem or fault. I really just wanted to ask what the card had been #'d as when he bought it so I could pass that on to COMC when I called.

The next day I called COMC with my issue, only waited on hold for about a minute and Steve was courteous and understanding. We needed Phillies to weigh in as well and that took an extra day so I waited and called COMC back again today. Again less than a minute and again Steve was awesome and resolved the problem to everyone's satisfaction. It is a bummer that the mistake happened in the first place but I have nothing but praise with how it was handled.

I would like to give a big thank you to Phillies347. He was caught in the middle of the whole deal and could not have been more gracious and understanding. He actually offered to just sell me back the card at the same price but I refused. It wasn't his fault and he shouldn't have had to do that. I won't get into particulars but I have the card back, Phillies has been compensated for his trouble and Steve and Tim handled the situation in an absolutely fantastic manner.

Sorry for the long read but I wanted to give credit where credit is due.

[thebrett]

Nathan just responded to an issue for me via e-mail so he is back and working his way thru what I am sure is a never ending pile of s..t

[sjscout]

I have a feeling they may have had a boatload of emails in need of a response.. They had an issue with the contact us section of their website, where emails were not getting thru.

[JustMoe]

Originally Posted by sjscout

I have a feeling they may have had a boatload of emails in need of a response.. They had an issue with the contact us section of their website, where emails were not getting thru.

Text deleted.

[T3sT]

Originally Posted by jmscoggin

I would like to give a big thank you to Phillies347. He was caught in the middle of the whole deal and could not have been more gracious and understanding. He actually offered to just sell me back the card at the same price but I refused. It wasn't his fault and he shouldn't have had to do that. I won't get into particulars but I have the card back, Phillies has been compensated for his trouble and Steve and Tim handled the situation in an absolutely fantastic manner.

Is this basically same issue with Hundley issue but the buyer is willingly to return the card without asking any compensation?

looks like simple communication is works this time between seller > comc > buyer.

[jmscoggin]

Originally Posted by T3sT

Is this basically same issue with Hundley issue but the buyer is willingly to return the card without asking any compensation?

looks like simple communication is works this time between seller > comc > buyer.

Yes and no. In Hundley's situation there was no initial mistake by COMC. The pricing error was done by the seller based on unfamiliarity with the product. In mine it was done because the item description was wrong and I didn't catch it until it was too late. I don't think COMC should have done anything in the first case as they were not at fault. In mine they obviously were even though I share blame for not catching their mistake. I was the one that priced it after all although based on erroneous information.

Simple communication was the key here no doubt. It helped big time that not only was Phillies a BO member but more importantly, a stand up guy. I will say this, COMC was going to fix the problem either way but the way it went down was the best for everyone involved.

A good thing to know here is that COMC was very concerned about Phillies. I made it clear to Steve that I didn't want the card taken back from him and wanted to know our options. Steve gave me options and I gave them to Phillies to decide if it was ok. Only after Phillies chose one and contacted Steve himself did things get put into motion. That is how it should work and as muddy as the policy was, I'm glad to see it worked the way we all felt it should.

I would advise everyone to be careful when pricing. Granted I submit 2k in a batch and mistakes will happen but I catch at least two cards per that are incorrectly labeled as base when they aren't. I'm sure I've missed many more than that.

[jason122883]

Do you pay for them to process your cards? Or does your account just go negative and you build it back towards a positive

[jmscoggin]

Originally Posted by jason122883

Do you pay for them to process your cards? Or does your account just go negative and you build it back towards a positive

I haven't paid them a cent past my initial $500 ish. Don't get me wrong, I've paid them thousands but it has all come out of sales. I don't send anything in unless I've built up enough sales to cover the submission costs.

[NathanCOMC]

Originally Posted by brewcrew82

Nathan,
Im posting this here because I need your HELP!!

I received a order Monday 3/23 that aint mine. The people that do your customs forms put the wrong form on the order.

These cards should go to France.


Ive called twice and E-Mailed once and am still waiting for e reply.


Like I said on the phone Im more than happy to send the guy his cards BUT I need a house # and the province.

When I dont hear anything ill send the cards to COMC Monday.

Thanks, Charlie

Hello Charlie,
Thanks for being such a good person about this. I have emailed you the customers address. Let us know the shipping cost and we'll give you a refund.

And for everyone else, I will be getting back to you all tomorrow. I have about 11 posts that I would have loved to have had the time to respond to during the week, but all emails that were sent to COMC through our contact us page over the last 17 days only arrived in our mailbox midway through the day Thursday. Needless to say, there was a lot of necessary work that had to get done there before I could come here. While I love how much passion you all show on the forums, I hope you don't mind me prioritizing fixing that backlog and coming up with a system to prevent it from happening again.

Look forward to spending my weekend with you guys.

[bobthewondercat]

So jmscoggin was able to resolve a very similar situation by contacting COMC.

In hundley's case, they say he has to contact COMC and they will try to resolve the situation.

He chooses not to contact them and ask for a refund / credit.

And you guys are still arguing that they should have done something?

Hmm.

[jmscoggin]

Originally Posted by bobthewondercat

So jmscoggin was able to resolve a very similar situation by contacting COMC.

In hundley's case, they say he has to contact COMC and they will try to resolve the situation.

He chooses not to contact them and ask for a refund / credit.

And you guys are still arguing that they should have done something?

Hmm.

Here is the distinction in my mind. First, COMC was unaware of my issue until I called them on the phone and told them. They were aware of Hundley's issue through here. Because I called on the phone it was fixed over the phone less my pm conversations with Phillies. To their credit, COMC even offered to do that but I already had the conversation open so it just made sense for me to continue it.

Hundley's was started here and should have been fixed here, he should not have had to call. Furthermore, it never should have happened in the first place but it did and they had multiple employees respond here and not one of them made it right. All it would have taken was an apology and a store credit for the difference. Neither of those things happened. Heck, do it via PM if needed but don't make the victim do the leg work. Why should he have to call? If I was him I certainly would have but shouldn't have to.

[JustMoe]

Originally Posted by jmscoggin

Here is the distinction in my mind. First, COMC was unaware of my issue until I called them on the phone and told them. They were aware of Hundley's issue through here. Because I called on the phone it was fixed over the phone less my pm conversations with Phillies. To their credit, COMC even offered to do that but I already had the conversation open so it just made sense for me to continue it.

Hundley's was started here and should have been fixed here, he should not have had to call. Furthermore, it never should have happened in the first place but it did and they had multiple employees respond here and not one of them made it right. All it would have taken was an apology and a store credit for the difference. Neither of those things happened. Heck, do it via PM if needed but don't make the victim do the leg work. Why should he have to call? If I was him I certainly would have but shouldn't have to.

Text deleted.

[bobthewondercat]

There's all sorts of legitimate reasons why a company would not make a public offer of a refund / rebate to a customer on a public message board (owned and run by a different company).

Asking hundley to call (or respond to PMs, as moe is saying they reached out to him), is not asking him to do "leg work". It's just a phone call or email to formally request a refund.

Honestly if comc was my business and this happened, I would say "give me a call and we'll work this out" rather than explaining / negotiating everything on a public message board. JMS your first instinct was to call, not to post here. Just a more professional way of doing business.

[OLDPAPER]

While the Hundley situation never should have happened...and it is inexcusable that it did...ultimately it is up to Hundley to press the issue....which for whatever reason, he did not do....that is his prerogative.

[jmscoggin]

Originally Posted by bobthewondercat

There's all sorts of legitimate reasons why a company would not make a public offer of a refund / rebate to a customer on a public message board (owned and run by a different company).

Asking hundley to call (or respond to PMs, as moe is saying they reached out to him), is not asking him to do "leg work". It's just a phone call or email to formally request a refund.

Honestly if comc was my business and this happened, I would say "give me a call and we'll work this out" rather than explaining / negotiating everything on a public message board. JMS your first instinct was to call, not to post here. Just a more professional way of doing business.

I 100% agree with this post. I did say in mine though that a pm conversation should have happened and it should have been initiated by COMC. Having said that, they didn't initiate such a conversation so Hundley should have then taken the initiative. For whatever reason he didn't do so which is absolutely his right. However, that doesn't absolve COMC for dropping the ball.

Originally Posted by OLDPAPER

While the Hundley situation never should have happened...and it is inexcusable that it did...ultimately it is up to Hundley to press the issue....which for whatever reason, he did not do....that is his prerogative.

Agreed.

[T3sT]

I'm wondering why hundley said comc never contacted them in this post

Originally Posted by hundley

Nope, though I never actually contacted COMC directly about the issue, since I had been ignored on those matter so many times previously.

while Moe said he tried to reach hundley but he never replied

Originally Posted by JustMoe

I tried to contact Hundley, but he never replied. If I had the authority to offer store credit, I would have but it wasn't within my scope. If I could have reversed the transaction at the time, I would have done that, but such actions were never available to me. All I could do was be the messenger between both parties.

And after i read hundley first post about the issue i think hundley never wants to get something back from COMC, maybe he just wants to warning us flipper about item can be taken from us if seller had mistaken the price.

Looking back it's forum members who chased comc to do something right but not hundley himself.

[jmscoggin]

Originally Posted by T3sT

And after i read hundley first post about the issue i think hundley never wants to get something back from COMC, maybe he just wants to warning us flipper about item can be taken from us if seller had mistaken the price.

Looking back it's forum members who chased comc to do something right but not hundley himself.

This is how I've always read it too. Hundley has never been the one complaining or reviving the issue, it has been others. It is why I never bring the issue up unprompted. If he wants to let it be than so should we.

[NeilCO]

Originally Posted by bobthewondercat

There's all sorts of legitimate reasons why a company would not make a public offer of a refund / rebate to a customer on a public message board (owned and run by a different company).

Asking hundley to call (or respond to PMs, as moe is saying they reached out to him), is not asking him to do "leg work". It's just a phone call or email to formally request a refund.

Honestly if comc was my business and this happened, I would say "give me a call and we'll work this out" rather than explaining / negotiating everything on a public message board. JMS your first instinct was to call, not to post here. Just a more professional way of doing business.

My thoughts exactly.

[13goyankees13]

I just want to say that as much as I have ripped COMC in the past for their mistakes and I see that other people are having communication issues with them, I had an issue and it was resolved quickly. I bought a card that was incorrectly numbered for about 2-3x as much as it was worth. I emailed them about the error and they responded me offering me a refund around 5 minutes later.

Also a dumb question, if I am in advanced reseller mode (meaning that the 25 cents is not in the card prices) and I see cards listed for under 25 cents, does that mean that the seller is losing money on the card because they also had to pay 25 cents to upload it? I'm considering sending more cards in and I want to make sure I will actually make money.

[T3sT]

Originally Posted by 13goyankees13

Also a dumb question, if I am in advanced reseller mode (meaning that the 25 cents is not in the card prices) and I see cards listed for under 25 cents, does that mean that the seller is losing money on the card because they also had to pay 25 cents to upload it? I'm considering sending more cards in and I want to make sure I will actually make money.

Yes, seller is losing money if they pay the normal submission fee. I have done this in the past (take a loss).

[sjscout]

Originally Posted by bobthewondercat

There's all sorts of legitimate reasons why a company would not make a public offer of a refund / rebate to a customer on a public message board (owned and run by a different company).

Asking hundley to call (or respond to PMs, as moe is saying they reached out to him), is not asking him to do "leg work". It's just a phone call or email to formally request a refund.

Honestly if comc was my business and this happened, I would say "give me a call and we'll work this out" rather than explaining / negotiating everything on a public message board. JMS your first instinct was to call, not to post here. Just a more professional way of doing business.

The company pulled some shady stuff and you say be more professional?

This whole issue, above all else, is an ethical one.

Listen to what moe said a few posts up, does not sound too professional there.

[jmscoggin]

Originally Posted by 13goyankees13

Also a dumb question, if I am in advanced reseller mode (meaning that the 25 cents is not in the card prices) and I see cards listed for under 25 cents, does that mean that the seller is losing money on the card because they also had to pay 25 cents to upload it?

Not necessarily. If they bought the cards in a port, they may only have a penny or two into them if that.

[tyrodsports]

Originally Posted by T3sT

Yes, seller is losing money if they pay the normal submission fee. I have done this in the past (take a loss).

Happens all the time.