Won an interesting return case with ebay

[ClipsandVols]

Originally Posted by MagicX23

Lol for me. I celebrated too early. Number doesn't work

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Try this one 503-564-4648

https://m.wenda.so.com/q/14499377837...B9%88%E5%A1%AB

[MagicX23]

Originally Posted by glen87

was unaware this was coming from canada to us. next time, lead with that and we can give better help.

was under the impression this was in us already at the shipping company.

Sorry about that. So yeah. You understood well what I meant

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[MagicX23]

Originally Posted by ClipsandVols

Try this one 503-564-4648



https://m.wenda.so.com/q/14499377837...B9%88%E5%A1%AB

I think I tried that number too. No luck. So yeah. I'm going to push more info from the buyer if the item gets stuck longer at customs. Otherwise I'll initiate return package and refund. I hope he fixes it.

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[shrevecity]

Originally Posted by MagicX23

So here's the situation in regards with the address. The buyer address matches in both PayPal and ebay which is the mail forwarding address. The issue is the package is coming from Canada and going to USA. Although I heard cards shouldn't get any or incure taxes since it was printed in the USA, it does require an EIN or sales tax ID/SSN if the value exceeds 2500. Some rules by customs. Item was shipped via UPS express service so no brokerage fees involved. I called ebay and notified them that the address is a forwarding address and the buyer needs to do his/her part to clear the package from customs. As long as he doesn't do it, I'm not at fault. Once he clears it, then all of the precautions I took should kick in, i.e. insurance, ID verification and adult signature requirement. I hope the carrier do their part because the insurance will bite them back. I was told by the rep because of the value they willl thoroughly investigate if lost package is filed. So I feel good about that.

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Another thing if Ebay tells you something many times it just agreeing with you to get you off the phone or to pacify you for the time being. There have been hundreds of cases where Ebay will say one thing and do just the opposite. Most cases if they do not fix the issue while on the phone they are not going to do anything.

Keep in mind many cases and claims on Ebay are done by computer not a human intervening.

[MagicX23]

Originally Posted by shrevecity

Another thing if Ebay tells you something many times it just agreeing with you to get you off the phone or to pacify you for the time being. There have been hundreds of cases where Ebay will say one thing and do just the opposite. Most cases if they do not fix the issue while on the phone they are not going to do anything.



Keep in mind many cases and claims on Ebay are done by computer not a human intervening.

True. Ebay have a dispute department that handles stuff like this. I told them the situation that the buyer needs to provide the EIN or Sales tax Id/SSN. So hopefully yes it works out good for both sides.

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