Why does Panini Suck SOOOOOOOOOO Much!!!!! - Page 3

Siberian13 · 01-16-2018, 01:25 PM

Quote:

Originally Posted by Boo

He's not going to sign because he has butter fingers and can't keep the pen in his hand long enough.

I'm happy. I already got my NT and contenders autos of Julio. He doesn't have to sign anymore.

He's probably only a top 100 WR this year anyways.

Siberian13 · 01-16-2018, 01:26 PM

Quote:

Originally Posted by jason122883

I have sent multiple emails to Robert and Joe, dating all the way back to October. This is regarding about a dozen redemptions I have from 2013. Joe passes you onto Robert. Robert sucks at responding. So I emailed Joe back. Now he doesn't respond.

I have tried on multiple occasions over the years to get all these replaced. Different avenues. Still sitting there

You try these emails? Copy them on one email maybe?

Yessica
ymurillo@paniniamerica.net

Robert
remrich@paniniamerica.net

Ccrim@paniniamerica.net

jason122883 · 01-16-2018, 01:27 PM

Quote:

Originally Posted by Siberian13

You try these emails? Copy them on one email maybe?

Yessica
ymurillo@paniniamerica.net

Robert
remrich@paniniamerica.net

Ccrim@paniniamerica.net

I tried Robert multiple times. He's terrible at responding. I'll try the others this afternoon, thanks

Siberian13 · 01-16-2018, 01:27 PM

Quote:

Originally Posted by bigbensbff

It's amazing what people come to accept after years upon years of terrible service.

How about putting the onus on the company that is providing me with a redemption for a "hit" to get me what I paid for?

I busted monumental quantities of wax when i got back in the hobby in 2010 until 2014. At one point I had over 70 redemptions with Panini. I am down to 20 and have requested replacements for them multiple times through the website and email. No response, no replacement on anything to any my inquiries.

Doesn't matter, if Topps does it then Panini is in the clear. The old two wrongs equals I'm right thing

hahahahaha

Siberian13 · 01-16-2018, 01:28 PM

Quote:

Originally Posted by jason122883

I tried Robert multiple times. He's terrible at responding. I'll try the others this afternoon, thanks

Tell Yessica how beautiful she is and really be a sweetheart

eb12057 · 01-16-2018, 01:35 PM

I contacted them every year for 4 years for (27) replacements. Each time I was told 4-8 weeks. Then I’d wait patiently for another year. A guy on one of these threads suggested that I contact my states attorney general. I sent one more email to Panini telling them that was my next move. I had an email by the end of the day, and all replacements by the end of the week. My question is, why should it have to come to that? I’m always polite and was extremely patient with them, considering the $ I had already invested in a product that it took 4 years to receive. Lesson learned. I now spend all my hobby $ on epack. Just my experience with them.

cking · 01-16-2018, 01:48 PM

Quote:

Originally Posted by bewareof94

I'm still waiting on a 2012 National Treasures Virtuoso Signatures Demarcus Ware redemption from Panini. I'm still holding out hope for some reason that these will be fulfilled one day, but it's really a thumb in the eye when Panini has DWare autos, both on card and stickers, in various releases every year since 2012 but somehow still can't fulfill this redemption 5+ years later.

And people stick up for this company....they did this to my friend with a Steve Smith redemption

majestik101 · 01-16-2018, 02:21 PM

Quote:

Originally Posted by Siberian13

Tell Yessica how beautiful she is and really be a sweetheart

You must not be scared of #metoo

Cavaliercards · 01-16-2018, 02:22 PM

Quote:

Originally Posted by Siberian13

I'm happy. I already got my NT and contenders autos of Julio. He doesn't have to sign anymore.

He's probably only a top 100 WR this year anyways.

He's #2

Siberian13 · 01-16-2018, 02:24 PM

Quote:

Originally Posted by majestik101

You must not be scared of #metoo

Pound me too?

smalltown · 01-16-2018, 02:58 PM

Quote:

Originally Posted by jason122883

I tried Robert multiple times. He's terrible at responding. I'll try the others this afternoon, thanks

He's the one i dealt with this morning. 6 emails back and forth and done.

Siberian13 · 01-16-2018, 02:59 PM

Quote:

Originally Posted by smalltown

He's the one i dealt with this morning. 6 emails back and forth and done.

I tried what you said to test it out. Been 3 hours 15 minutes, zero response so far.

RAV2773 · 01-16-2018, 03:03 PM

I tried this email back in July and it went great. jwhite@paniniamerica.net
Don't know if Mr. White is still there, but he was very helpful.

Zeldafanatic15 · 01-16-2018, 03:04 PM

Quote:

Originally Posted by rmw10

It's a Marlon Humphrey from a 2017 product released in November. Looks like they received the cards back from Humphrey early December. I put the redemption code in on Dec. 14 and nothing to this point.

I would think it would only take a couple weeks. If it indeed is live on the redemption sheet and you haven't gotten any movement in a month, I think it definetly warrants a call. That 4 month thing is how much time has to pass before asking for replacements, not for a card that has gone live.

Sent from my SM-G955U using Tapatalk

daveyou · 01-16-2018, 03:07 PM

Quote:

Originally Posted by smalltown

He's the one i dealt with this morning. 6 emails back and forth and done.

started with Robert 8 months ago for about 5k worth of redemption replacements. no responses the last 2 months except out of office auto response...

mike1498 · 01-16-2018, 06:06 PM

My car broke down
It's all poopini's fault

If Topps was still in business this would've never happened

Siberian13 · 01-16-2018, 06:23 PM

Quote:

Originally Posted by mike1498

My car broke down
It's all poopini's fault

If Topps was still in business this would've never happened

Finally coming around I see

Siberian13 · 01-16-2018, 06:24 PM

Quote:

Originally Posted by Siberian13

I tried what you said to test it out. Been 3 hours 15 minutes, zero response so far.

6 hours and 40 minutes now. Guess it’s not as easy as smalltwon said????

jlzinck · 01-16-2018, 06:48 PM

And people wonder I sell any redemption with a value more than a large pizza.

I have 1 I am going to ask for replacements for.

I will tell them I will take ANY Red Sox or Patriots player.

I will be happy with what I receive.

socal805 · 01-17-2018, 12:05 PM

Quote:

Originally Posted by smalltown

Ok. So I figured i'd contact Panini via email CSR and see how long it takes to get my 2 outstanding redemptions dealt with. One of which is 2 years and one is 1 year outstanding. At 8:20am i send an email to all three of these:

Yessica
ymurillo@paniniamerica.net

Robert
remrich@paniniamerica.net

Ccrim@paniniamerica.net

At 9:29am I recieve a reply with three options.
At 9:32am I reply for further clarification.
At 9:36am I get my clarification.
At 9:37 i choose my option.
At 9:41am CSR confirms and the redemptions are taken care of.
At 9:41am I thank them for their time.

6 emails and literally 12 minutes and the redemptions are taken care of. Now I realize that some requests may be more complicated than mine. And take a little more back and forth. But this was really not a difficult process.

I appreciate you posting this info. I had 2 pending redemptions (one which I knew was live) with Panini. Sent them an email yesterday morning (to all 3 addresses). This morning I received 2 responses from Panini. One was to let me know they've shipped one of my redemptions (the one I knew was live). The other message was in regards to - redemption for a 2016 Panini Prime Signatures Dual Auto of Jalen Ramsey and Vernon Hargreaves III #ed/99. The customer care rep (Cody) gave me the option for a replacement of equal value. I agreed to that and informed him I'd prefer the replacement to be either Jalen Ramsey or Khalil Mack.

Just a few moments ago I was informed I'll be receiving the following card - 2016 Panini Preferred Jalen Ramsey Rookie Color Guard Blue Autograph #ed/49.

Great Job by Panini...IMHO

Siberian13 · 01-17-2018, 12:10 PM

Quote:

Originally Posted by socal805

I appreciate you posting this info. I had 2 pending redemptions (one which I knew was live) with Panini. Sent them an email yesterday morning (to all 3 addresses). This morning I received 2 responses from Panini. One was to let me know they've shipped one of my redemptions (the one I knew was live). The other message was in regards to - redemption for a 2016 Panini Prime Signatures Dual Auto of Jalen Ramsey and Vernon Hargreaves III #ed/99. The customer care rep (Cody) gave me the option for a replacement of equal value. I agreed to that and informed him I'd prefer the replacement to be either Jalen Ramsey or Khalil Mack.

Just a few moments ago I was informed I'll be receiving the following card - 2016 Panini Preferred Jalen Ramsey Rookie Color Guard Blue Autograph #ed/49.

Great Job by Panini...IMHO

They just informed me the value of the Davante Adams contenders rookie ticket autos are valued at $30 and the Khalil Mack Contender variation autos are valued at $100.

socal805 · 01-17-2018, 12:28 PM

Quote:

Originally Posted by Siberian13

They just informed me the value of the Davante Adams contenders rookie ticket autos are valued at $30 and the Khalil Mack Contender variation autos are valued at $100.

and that's no fair? If anything it seems the suggested value is pretty high. Which would benefit you...or am i missing something?

Siberian13 · 01-17-2018, 12:37 PM

Quote:

Originally Posted by socal805

and that's no fair? If anything it seems the suggested value is pretty high. Which would benefit you...or am i missing something?

If they told me the exact cards I would get, then maybe. But I want both these cards for my PC. They are replacing two other cards I don’t care about. We shall see what they say I’m getting for those. I also asked about if those two cards are even being made and about Odell. No answer to those questions. Someone mentioned before that Adams card aren’t going to be made. But no mention of that.

jason122883 · 01-17-2018, 01:53 PM

Well, I emailed Yessica yesterday. Today I got an email back from Robert, who I had emailed previously. He apologized, as they have been swamped and only 3 of them. Also said that she no longer works there. So that email may not be one to email anymore

Siberian13 · 01-17-2018, 02:08 PM

Quote:

Originally Posted by jason122883

Well, I emailed Yessica yesterday. Today I got an email back from Robert, who I had emailed previously. He apologized, as they have been swamped and only 3 of them. Also said that she no longer works there. So that email may not be one to email anymore

Cody Crimm
ccrim@paniniamerica.net

01-16-2018, 06:06 PM	#66
mike1498 Member Join Date: Sep 2015 Location: Baltimore Posts: 7,448 college_beer_money	My car broke down It's all poopini's fault If Topps was still in business this would've never happened __________________ Check out my cards! https://www.instagram.com/college_beer_money/

01-16-2018, 06:48 PM	#69
jlzinck Member Join Date: Dec 2008 Location: Cape Cod, MA Posts: 35,976 jlzinck jl_zinck	And people wonder I sell any redemption with a value more than a large pizza. I have 1 I am going to ask for replacements for. I will tell them I will take ANY Red Sox or Patriots player. I will be happy with what I receive. __________________ https://www.youtube.com/user/jonzinck

01-17-2018, 01:53 PM	#74
jason122883 Member Join Date: Aug 2010 Location: Colorado Posts: 20,338 jason122883 jason122883	Well, I emailed Yessica yesterday. Today I got an email back from Robert, who I had emailed previously. He apologized, as they have been swamped and only 3 of them. Also said that she no longer works there. So that email may not be one to email anymore __________________ If you can not ship within 48 hours, please let me know before I pay

01-16-2018, 01:35 PM	#56
eb12057 Member Join Date: Aug 2011 Location: Upstate NY Posts: 1,491 eb12057 Eaglebridge12	I contacted them every year for 4 years for (27) replacements. Each time I was told 4-8 weeks. Then I’d wait patiently for another year. A guy on one of these threads suggested that I contact my states attorney general. I sent one more email to Panini telling them that was my next move. I had an email by the end of the day, and all replacements by the end of the week. My question is, why should it have to come to that? I’m always polite and was extremely patient with them, considering the $ I had already invested in a product that it took 4 years to receive. Lesson learned. I now spend all my hobby $ on epack. Just my experience with them.

01-16-2018, 03:03 PM	#63
RAV2773 Member Join Date: Jun 2014 Location: NJ Posts: 4,837 baseballking973	I tried this email back in July and it went great. jwhite@paniniamerica.net Don't know if Mr. White is still there, but he was very helpful.