HGA grading - Page 36

mooselang · 04-01-2021, 01:00 PM

Quote:

Originally Posted by Gin&Juice

Completely agree. I have been an advocate for them and still think that they are a reasonable alternative to PSA, but I was very frustrated with the lack of responsiveness that I received from them when it came to fixing a few issues with my order.

When I pointed out that they missed my turnaround time, they first ignored me and then incorrectly told me that they shipped the cards a week before they did. When I showed them the actual shipping label with creation date, they said, "yeah, but we didn't charge you for shipping." Never actually stood by their guarantee.

Likewise, they were very evasive when it came to fixing a mistake on one of my labels.

Customer service is not their strength, despite their claims otherwise. I guess we will all continue to be over a barrel if the market insists on applying a huge premium for an otherwise pretty useless service.

I reached out to them because my "Label Choice" field was blank on the packing slip I printed out. I had chosen the old color blast match team thing, but I wanted to see if I could switch it to the neutral label - match team option. The neutral labels are just far superior in my opinion.

I know it's not an urgent issue - and definitely not as pressing as the one you stated - but it would be nice to respond to a paying customer!

kylocke · 04-01-2021, 01:29 PM

Quote:

Originally Posted by mooselang

I reached out to them because my "Label Choice" field was blank on the packing slip I printed out. I had chosen the old color blast match team thing, but I wanted to see if I could switch it to the neutral label - match team option. The neutral labels are just far superior in my opinion.

I know it's not an urgent issue - and definitely not as pressing as the one you stated - but it would be nice to respond to a paying customer!

I've asked this 3 times from them and still no answer. Asked on two different FB posts they were responding to, then send through the chat on their website. My original order had no options for what label I wanted, then I had another 20 card order that when I submitted didn't have the Team Match Neutral as an option which I really like.

My 3 card order had a processing date of 2 days ago, and haven't heard anything, but I dont know if that is supposed to mean when they start, or when it should be done, as there isn't anything defining it that I can see on the order page. I just emailed them on that to clarify, will see if the direct email approach gets me better results.

StikiLouda · 04-01-2021, 01:44 PM

Pop report is up, and an update on FB

heatdawg · 04-01-2021, 02:13 PM

Pop reports sound like a huge direction to the positive. This company is growing on me but not sold yet.

Looking forward to what HGA can accomplish and will be following closely to what they are doing.

There is a reason why PSA is king, and it isn't because of their actual case or how they grade.

PepperDean · 04-01-2021, 02:31 PM

Quote:

Originally Posted by StikiLouda

Pop report is up, and an update on FB

I've been tough on HGA, and I feel rightfully so, but this is a good response. I appreciate Hitt and the HGA team taking the right approach; this is, after all, a hobby, and that's something too often forgotten. SGC, what a total disaster. Peter is running that company into the ground so quickly it's as if he's trying to do so.

mooselang · 04-01-2021, 02:42 PM

Quote:

Originally Posted by kylocke

I've asked this 3 times from them and still no answer. Asked on two different FB posts they were responding to, then send through the chat on their website. My original order had no options for what label I wanted, then I had another 20 card order that when I submitted didn't have the Team Match Neutral as an option which I really like.

My 3 card order had a processing date of 2 days ago, and haven't heard anything, but I dont know if that is supposed to mean when they start, or when it should be done, as there isn't anything defining it that I can see on the order page. I just emailed them on that to clarify, will see if the direct email approach gets me better results.

I actually just posted on their recent Facebook page and got a response there (didn't ask this direct question unfortunately). But I did try to shake the tree for other people. Hopefully something comes from it!

StikiLouda · 04-01-2021, 03:38 PM

Quote:

Originally Posted by kylocke

My 3 card order had a processing date of 2 days ago, and haven't heard anything, but I dont know if that is supposed to mean when they start, or when it should be done, as there isn't anything defining it that I can see on the order page. I just emailed them on that to clarify, will see if the direct email approach gets me better results.

So your order actually updated since you submitted? They received my 10 day order last wednesday and haven't seen any update or gotten any email etc.

About halfway through 10 days now though

kylocke · 04-01-2021, 04:00 PM

Quote:

Originally Posted by StikiLouda

So your order actually updated since you submitted? They received my 10 day order last wednesday and haven't seen any update or gotten any email etc.

About halfway through 10 days now though

Yeah, it always said that date since they day I got the email they received my cards (back in very early February).

kabrune2 · 04-01-2021, 04:01 PM

So I haven’t logged onto HGA’s website in a few weeks but with PSA’s shutdown why not wait in the queue and see if I get lucky... nope, got ‘You have been blocked due to suspicious activity’

mooselang · 04-01-2021, 04:02 PM

30,000 in the queue and it crashed.

This is going to be wild.

Glad I got in last week.

dodgernoot · 04-01-2021, 04:03 PM

So I put in some cards this morning in anticipation for the 2pm lottery. I didn't know what to expect so I was just on the order page about 130pm. At about 5 minutes to 2pm I hit refresh. That gave me a 505 error so I closed the browser and reopened it. When I logged in I got the page for the virtual waiting room. Then it refreshed and now says that I am block for suspicious activity.

This ever happen to anyone?

discodanman45 · 04-01-2021, 04:03 PM

Quote:

Originally Posted by mooselang

30,000 in the queue and it crashed.

This is going to be wild.

Glad I got in last week.

Called the crash yesterday! Let the insanity continue!

dabearsv2 · 04-01-2021, 04:04 PM

Quote:

Originally Posted by kabrune2

So I haven’t logged onto HGA’s website in a few weeks but with PSA’s shutdown why not wait in the queue and see if I get lucky... nope, got ‘You have been blocked due to suspicious activity’

Thought it was just me!

dodgernoot · 04-01-2021, 04:04 PM

Quote:

Originally Posted by kabrune2

So I haven’t logged onto HGA’s website in a few weeks but with PSA’s shutdown why not wait in the queue and see if I get lucky... nope, got ‘You have been blocked due to suspicious activity’

This answered my question.

Bulldurham · 04-01-2021, 04:05 PM

Quote:

Originally Posted by discodanman45

Called the crash yesterday! Let the insanity continue!

Ha, so now what?

Sent from my iPhone using Tapatalk

gkenda01 · 04-01-2021, 04:07 PM

I'm just getting you're in the virtual waiting room......and the page is just constantly refreshing. Is this by design? lol

kabrune2 · 04-01-2021, 04:07 PM

Lol, so it’s just HGA’s site can’t handle the traffic. I won’t put this on HGA, they didn’t have enough time to ramp up the servers and/or know how many bots would hit them.

coltspeet · 04-01-2021, 04:08 PM

Quote:

Originally Posted by gkenda01

I'm just getting you're in the virtual waiting room......and the page is just constantly refreshing. Is this by design? lol

Same for me lol.

BosCardGuy · 04-01-2021, 04:08 PM

Yeah, it's going all kinds of nuts on me, too. I'm getting all manner of error messages.

"you've been blocked due to suspicious activity"

"you're in the waiting room"

Now it's stuck in a nano refresh loop. I've tried on three devices, multiple networks.

BosCardGuy · 04-01-2021, 04:09 PM

I got the waiting room message for about a minute and it disappeared on its own into this nano loop

dodgernoot · 04-01-2021, 04:10 PM

Position in line - 20003

So between HGA and TopShot I am 0/2 today

BosCardGuy · 04-01-2021, 04:12 PM

Quote:

Originally Posted by dodgernoot

Position in line - 20003

So between HGA and TopShot I am 0/2 today

At least you got a position

StikiLouda · 04-01-2021, 04:14 PM

Queue broken at 30k+ people they said on their Facebook.

Sure are a lot of people hating on HGA for there to be 8x the number of people trying to get in the now that PSA is shut down and SGC raises their prices

BosCardGuy · 04-01-2021, 04:16 PM

Quote:

Originally Posted by StikiLouda

Queue broken at 30k+ people they said on their Facebook.

Sure are a lot of people hating on HGA for there to be 8x the number of people trying to get in the now that PSA is shut down and SGC raises their prices

Really is amazing how there is all this money in the hobby and not one of these companies can figure out how to do it.

rocnydeals · 04-01-2021, 04:16 PM

Browsing through the POP report I see very few 9.5 or 10 grades: https://orders.hybridgrading.com/pop

Talk about POP control...

04-01-2021, 04:03 PM	#886
dodgernoot Member Join Date: Oct 2009 Location: Bakersfield CA Posts: 1,115	So I put in some cards this morning in anticipation for the 2pm lottery. I didn't know what to expect so I was just on the order page about 130pm. At about 5 minutes to 2pm I hit refresh. That gave me a 505 error so I closed the browser and reopened it. When I logged in I got the page for the virtual waiting room. Then it refreshed and now says that I am block for suspicious activity. This ever happen to anyone? __________________ Looking Kershaw, Kelce, Mahomes, Dodgers

04-01-2021, 04:08 PM	#894
BosCardGuy Member Join Date: Nov 2017 Location: Boston Posts: 2,484 ingirl	Yeah, it's going all kinds of nuts on me, too. I'm getting all manner of error messages. "you've been blocked due to suspicious activity" "you're in the waiting room" Now it's stuck in a nano refresh loop. I've tried on three devices, multiple networks. __________________ https://www.flickr.com/photos/154079816@N03/

04-01-2021, 04:09 PM	#895
BosCardGuy Member Join Date: Nov 2017 Location: Boston Posts: 2,484 ingirl	I got the waiting room message for about a minute and it disappeared on its own into this nano loop __________________ https://www.flickr.com/photos/154079816@N03/

04-01-2021, 04:10 PM	#896
dodgernoot Member Join Date: Oct 2009 Location: Bakersfield CA Posts: 1,115	Position in line - 20003 So between HGA and TopShot I am 0/2 today __________________ Looking Kershaw, Kelce, Mahomes, Dodgers

04-01-2021, 01:44 PM	#878
StikiLouda Member Join Date: Jan 2021 Posts: 68	Pop report is up, and an update on FB

04-01-2021, 02:13 PM	#879
heatdawg Member Join Date: Jul 2017 Location: Upstate, NY Posts: 1,489 heatbreaker	Pop reports sound like a huge direction to the positive. This company is growing on me but not sold yet. Looking forward to what HGA can accomplish and will be following closely to what they are doing. There is a reason why PSA is king, and it isn't because of their actual case or how they grade.

04-01-2021, 04:01 PM	#884
kabrune2 Banned Join Date: May 2020 Posts: 1,360	So I haven’t logged onto HGA’s website in a few weeks but with PSA’s shutdown why not wait in the queue and see if I get lucky... nope, got ‘You have been blocked due to suspicious activity’

04-01-2021, 04:02 PM	#885
mooselang Member Join Date: Dec 2020 Posts: 294 langcj04	30,000 in the queue and it crashed. This is going to be wild. Glad I got in last week.

04-01-2021, 04:07 PM	#891
gkenda01 Member Join Date: Aug 2020 Posts: 129	I'm just getting you're in the virtual waiting room......and the page is just constantly refreshing. Is this by design? lol

04-01-2021, 04:07 PM	#892
kabrune2 Banned Join Date: May 2020 Posts: 1,360	Lol, so it’s just HGA’s site can’t handle the traffic. I won’t put this on HGA, they didn’t have enough time to ramp up the servers and/or know how many bots would hit them.

04-01-2021, 04:14 PM	#898
StikiLouda Member Join Date: Jan 2021 Posts: 68	Queue broken at 30k+ people they said on their Facebook. Sure are a lot of people hating on HGA for there to be 8x the number of people trying to get in the now that PSA is shut down and SGC raises their prices

04-01-2021, 04:16 PM	#900
rocnydeals Member Join Date: Feb 2020 Location: Rochester, NY Posts: 385	Browsing through the POP report I see very few 9.5 or 10 grades: https://orders.hybridgrading.com/pop Talk about POP control...