All I want to do is talk about COMC

[rmw10]

Officially took my chances and requested a rushed shipment for the 60 or so cards I had waiting around. With the post office glut in December, I held off on shipping in hopes that COMC could figure out some of their problems. But with that not happening, I figured I'd bite the bullet and hope they get to mine in the stated timeframe. Will not be making any other purchases with them unless they can get their stuff in order, but that's not looking like that'll be any time soon.

It's sad... used to purchase stuff through them pretty much every other week but no more.

[imwonderboy]

Originally Posted by cruiserdaddy7

At what point is it worth considering a PayPal claim or CC chargeback on purchases? My issue is my early feb orders used store credit. If I'm others here and I used paypal to fund account, I'd be calling my CC company. Once COMC receives enough complaint through their merchant account, you may see their attitude change a bit as well.

I've thought about this as well. I wonder how much protection Paypal would offer - probably none.

[imwonderboy]

Originally Posted by imwonderboy

I've thought about this as well. I wonder how much protection Paypal would offer - probably none.

Just filed one for a $200 store credit purchase. Claimed they are not delivering the products I paid and I would not have purchased them if I knew they would be held captive.

I highly doubt anything will happen but if others complain as well it might get someone's attention.

Plus - I have loads of Paypal purchases to them that I can start filing claims for. Way more than I want to admit.

[shrevecity]

Originally Posted by Bowman1951

FWIW, that layoff came at the beginning of 2020, right before the pandemic caused a change in the business model. It didn't happen when crap hit the fan.

They were already behind on uploading and such in December of 2019. I had several that were weeks late from October and November of 2019. So the crap was already falling off the hinges at that point

[shrevecity]

Originally Posted by imwonderboy

Just filed one for a $200 store credit purchase. Claimed they are not delivering the products I paid and I would not have purchased them if I knew they would be held captive.

I highly doubt anything will happen but if others complain as well it might get someone's attention.

Plus - I have loads of Paypal purchases to them that I can start filing claims for. Way more than I want to admit.

Thats why you always fund with a CC. I guearantee your CC would do something it would either fall back to them or Paypal but your CC would get the money back.

[KhalDrogo]

Who is running this clown show? Soft sleeve and nothing else inside a bubble mailer?

[imwonderboy]

Originally Posted by shrevecity

Thats why you always fund with a CC. I guearantee your CC would do something it would either fall back to them or Paypal but your CC would get the money back.

I got an email back from Paypal saying they have contacted COMC and are giving them until April 17th to respond (assuming a 10 day notice). Let's see if COMC ignores their emails.

I only have about 30 more transactions to file claims with.

Right now they have about 1,000 cards of mine being held captive to the tune of $15,000.

Time to make some noise.

[cruiserdaddy7]

Originally Posted by shrevecity

They were already behind on uploading and such in December of 2019. I had several that were weeks late from October and November of 2019. So the crap was already falling off the hinges at that point

This is a big part of why Timmys lapdogs are such a joke. The issues started BEFORE Covid, Covid just exposed this company for the joke they are even more.

[imwonderboy]

Originally Posted by KhalDrogo

Who is running this clown show? Soft sleeve and nothing else inside a bubble mailer?

Yeah - not good. There are lots of these negatives showing up now.

Makes me seriously question their claim that they have enough toploaders on hand to cover past orders. That's laughable.

Oh and they listed over 400 new Ebay auctions last night (again).

Total buffoons.

If they just send me my cards I will walk away - until then I have a voice.

[checkoutmydeals]

That neg makes a good point. For shipping purposes, a toploader is just packing material. COMC could easily use folded cardboard, cut up 9-pocket pages, used greeting cards, comic book backing boards, clean pizza boxes, or anything else which would keep the card immobile during transit and safe from dinged corners.

[imwonderboy]

Originally Posted by checkoutmydeals

That neg makes a good point. For shipping purposes, a toploader is just packing material. COMC could easily use folded cardboard, cut up 9-pocket pages, used greeting cards, comic book backing boards, clean pizza boxes, or anything else which would keep the card immobile during transit and safe from dinged corners.

Yeah - if they gave a crap about their customers.

It's not rocket science.

[Faulkenburg]

I requested shipment for 600 cards in October for delivery in January. It's been 6 months and crickets from COMC. Sad thing is none of these cards are numbered.

Not much I can do. I have about 1,500 cards on e-pack I eventually want to ship. I don't want to pay $400 plus these are mostly numbered parallels.

[Saraste]

Originally Posted by imwonderboy

My only hope is that 700 of the cards I ordered are from the same set. I would assume they would be located in the same area of the warehouse and thus could be put together somewhat easily.

I've never seen for sure but, in the warehouse, are cards kept by set or by item number?

[Saraste]

Originally Posted by imwonderboy

Just filed one for a $200 store credit purchase. Claimed they are not delivering the products I paid and I would not have purchased them if I knew they would be held captive.

I highly doubt anything will happen but if others complain as well it might get someone's attention.

Plus - I have loads of Paypal purchases to them that I can start filing claims for. Way more than I want to admit.

I'm not sure you will get your money back. You paid for comc credit and you got it. Sad but that is my guess.

[imwonderboy]

Originally Posted by Saraste

I'm not sure you will get your money back. You paid for comc credit and you got it. Sad but that is my guess.

Agreed - but at least they need to respond to someone. If enough of us complain it may get someone's attention.

But on the other hand, I used the credit to purchase something that I now cannot access with no response from the seller.

[xbignick]

Just looked, ~64% of my sales since March 1st of this year have been cross-lists on eBay. I'd compare it to other months but safe to say it's the highest ever for me. I'm guessing shipping delays play a big part in that.

[chezball]

Originally Posted by checkoutmydeals

That neg makes a good point. For shipping purposes, a toploader is just packing material. COMC could easily use folded cardboard, cut up 9-pocket pages, used greeting cards, comic book backing boards, clean pizza boxes, or anything else which would keep the card immobile during transit and safe from dinged corners.

Just used those to send the Heritage posters in. They could use all the boxes they get from sellers sending cards in. Absolutely no excuse, they just don't GAF.

[thegiants]

Originally Posted by Faulkenburg

I requested shipment for 600 cards in October for delivery in January. It's been 6 months and crickets from COMC. Sad thing is none of these cards are numbered.

Not much I can do. I have about 1,500 cards on e-pack I eventually want to ship. I don't want to pay $400 plus these are mostly numbered parallels.

Feel your pain. COMC have basically become a criminal organisation.

[allstarauction]

Originally Posted by cruiserdaddy7

At what point is it worth considering a PayPal claim or CC chargeback on purchases? My issue is my early feb orders used store credit. If I'm others here and I used paypal to fund account, I'd be calling my CC company. Once COMC receives enough complaint through their merchant account, you may see their attitude change a bit as well.

I went this route this week for several reasons...

I had an ebay purchase that was multiple weeks beyond the expected DELIVERY date, which was already delayed with built in extended handling time, and still had not shipped. I opened a non-receipt claim and they pretty much immediately cancelled the order when I did this and gave a refund. Their reasoning was that they can't process the order in time to make good on the ebay claim so the only choice was to refund.

Initial Response...



When I pressed for a better response...



The chargeback with PayPal happened right after this when I am already well past the "Rush" shipment date of several thousand dollars worth of purchases. These purchases were direct with COMC using store credit that I purchased just for these cards. Realizing they are no where close to getting these out I refuse to let them sit on my money.

The last straw will be chargebacks with Upper Deck to the tune of $14-15k for UD Hockey purchases if those don't start shipping soon for the "Rush" shipping I paid.

If their logic is going to be they are just going to refund people then I will move on and wash my hands of it. Not letting them sit on upwards of $20k of my money. The COVID excuse only goes so far and they have had 12 months to get their stuff together. In my case I am not even holding them to the old standards, I am holding them to their new shipping standards that they are constantly updating.

[Dalston]

Originally Posted by gregstrong

I sent in about 200 cards and they got processed a couple business days after the due date so no big deal. My issue is that they’re listed as “stored remotely” and only available for standard shipping. Now basically my cards are gonna sit there unless someone is okay with receiving them in 2022 or I get some suckers out of the loop to scoop them off eBay.

How long has it been since the cards were processed. Usually that goes away a day or two after they go live and, IIRC, reflects that they've started processing more cards offsite so they need to get back to the warehouse.

[imwonderboy]

Originally Posted by allstarauction

I went this route this week for several reasons...

I had an ebay purchase that was multiple weeks beyond the expected DELIVERY date, which was already delayed with built in extended handling time, and still had not shipped. I opened a non-receipt claim and they pretty much immediately cancelled the order when I did this and gave a refund. Their reasoning was that they can't process the order in time to make good on the ebay claim so the only choice was to refund.

Initial Response...



When I pressed for a better response...



The chargeback with PayPal happened right after this when I am already well past the "Rush" shipment date of several thousand dollars worth of purchases. These purchases were direct with COMC using store credit that I purchased just for these cards. Realizing they are no where close to getting these out I refuse to let them sit on my money.

The last straw will be chargebacks with Upper Deck to the tune of $14-15k for UD Hockey purchases if those don't start shipping soon for the "Rush" shipping I paid.

If their logic is going to be they are just going to refund people then I will move on and wash my hands of it. Not letting them sit on upwards of $20k of my money. The COVID excuse only goes so far and they have had 12 months to get their stuff together. In my case I am not even holding them to the old standards, I am holding them to their new shipping standards that they are constantly updating.

Please keep us updated on how you make out with the chargebacks for purchases made with COMC store credit or Upper Deck E-Packs. I am routing for you!

[shrevecity]

Originally Posted by Saraste

I'm not sure you will get your money back. You paid for comc credit and you got it. Sad but that is my guess.

Credit cards will almost always give their card holders money back as long as they don't file excessive claims. It may come from PayPal or comc but one of the 2 will likely be on the hook

[Fenian95]

I hope UD is reading this. The biggest reason I've stopped using Epack is the fact that COMC is handling shipping fulfillment.

We should all DM UD on Twitter etc and tell them that.

[allstarauction]

Originally Posted by Fenian95

I hope UD is reading this. The biggest reason I've stopped using Epack is the fact that COMC is handling shipping fulfillment.

We should all DM UD on Twitter etc and tell them that.

I just sent UD a message which was mostly my post from above explaining I don't want it to come to me filing $15k worth of disputes against them. I am hopeful the dollar amount will get the attention everyone deserves on the issue.

[imwonderboy]

Originally Posted by allstarauction

I just sent UD a message which was mostly my post from above explaining I don't want it to come to me filing $15k worth of disputes against them. I am hopeful the dollar amount will get the attention everyone deserves on the issue.

I just filed a Paypal dispute for a case of Marvel e-packs purchased through Upper Deck. I doubt it will go anywhere but I want to start making some noise on this issue. Sitting here waiting is getting us nowhere.

I think Upper Deck bears some burden here. They are selling cards to us and using a 3rd party for fulfillment. That 3rd party is a dumpster fire and is not following through with customer orders. So, at this point UD is selling us air. They should be held accountable as well.