Running PSA Order Tracker

[evileddie]

Type: Value Bulk 1980+
# of cards: 53
Estimated Completion Date: 7/7/25
Shipped to PSA: 4/1/2025
Delivered: 4/3/2025
Order Prep: 4/30/2025
Research & ID: 5/1/2025
Grading:
Assembly:
Green Check Assembly:
Grades Ready:
QA:
Shipped:
Delivered:

[Bauer816]

Type: TCG Bulk - Estimated Completion Date: 5/22
# of cards: 20
Shipped to PSA: 3/10
Delivered: 3/13
Order Prep: 3/20
Research & ID: 3/20
Grading: 5/5
Assembly: 5/6
Green Check Assembly: 5/9
Grades Ready:
QA Checks:
Shipped:
Delivered:

[bojesphob]

Out of curiosity, if there is an error with one of the cards you sub when it goes into grading, and you "report an error" saying the variation is wrong, does that tend to make the grading take longer, or does the grading go as normal and they take care of the error in assembly?

Edit: They answered that question for me LOL Just went into assembly, but error isn't fixed yet.

Type: Value Bulk 1980+
# of cards: 29
Estimated Completion Date: Jun 9, 2025
Shipped to PSA: 3/5
Delivered: 3/7
Order Prep: 3/7
Research & ID: 4/4
Grading: 5/7
Assembly: 5/9
Green Check Assembly:
Grades Ready:
QA:
Shipped:
Delivered:

Type: Value Bulk 1980+
# of cards: 26
Estimated Completion Date: June 23, 2025
Shipped to PSA: 3/17
Delivered: 3/19
Order Prep: 3/19
Research & ID: 4/17
Grading:
Assembly:
Green Check Assembly:
Grades Ready:
QA:
Shipped:
Delivered:

[synergy]

Seems to be a short wait from Grading to Green Check Assembly and a long wait from Green Check Assembly to Grades Ready. Is anyone else experiencing this?

[bojesphob]

Originally Posted by synergy

Seems to be a short wait from Grading to Green Check Assembly and a long wait from Green Check Assembly to Grades Ready. Is anyone else experiencing this?

Not there yet, but there might be a backup at their scanners for completed cards. I would imagine that if any of them have mechanical issues, or if their system that scans them then translates them to orders and uploads them to their servers is down, it causes all sorts of delays. I wouldn't imagine they would let us know about any of that, though, if it does happen.

[Bobebaseball53]

Originally Posted by synergy

Seems to be a short wait from Grading to Green Check Assembly and a long wait from Green Check Assembly to Grades Ready. Is anyone else experiencing this?

Yea in the same boat. Value Max 1 card. Been in green check mark for over a week. ETA to complete is 5/13

[inaka]

I had a single card PSA/DNA that had an estimated completion date of May 1st.

Since it was a week past the estimate, I emailed PSA asking about it, fully expecting the reply to be a copy/paste saying "Estimates are just estimates, blah, blah, blah" But no! They said, thank you for contacting us and we miscalculated your estimated completion date and it should have said May 15th, so we've updated it on your order. LOL

Sure enough, my estimate now says May 15th. Never mind the month they had the package before entering it into the system and they don't start the clock.

Gotta love that winning PSA customer service.

[bojesphob]

So, at least the error correct is quick! Submitted an error once it hit the grading process, and they just got it fixed. Now to wait for assembly to complete and grades to drop....

[PLB9eight]

Originally Posted by inaka

I had a single card PSA/DNA that had an estimated completion date of May 1st.

Since it was a week past the estimate, I emailed PSA asking about it, fully expecting the reply to be a copy/paste saying "Estimates are just estimates, blah, blah, blah" But no! They said, thank you for contacting us and we miscalculated your estimated completion date and it should have said May 15th, so we've updated it on your order. LOL

Sure enough, my estimate now says May 15th. Never mind the month they had the package before entering it into the system and they don't start the clock.

Gotta love that winning PSA customer service.

More of Nat’s “improvements”. Now he just needs to address those up charges he hated.


Sent from my iPhone using Tapatalk

[izlo]

I checked on Sunday and my order changed from Grading to Assembly. Not sure if I checked on Saturday and I definitely checked pretty late on Friday... I was tracking updates past normal office hours during the week but this is the first I've seen updates on a weekend!

TCG Bulk
# of cards: 38+18 (56 Total between 2 people) (all modern)
Delivered per USPS: 18 Feb 2025
"Arrived" per website. "Order Prep" per mobile app. Order received per PSA "Find My Package": 18 Feb 2025
Research & ID:17 March 2025 (emailed at about 2030 Pacific time, order number assigned)
Grading: 6 May 2025
Assembly: 10 or 11 May 2025 (Saturday or Sunday!?!)
Grades Ready:
QA:
Shipped date:

Modern: 38
10 Gem Mint:
9 Mint:
8 Near Mint-Mint:
7 Near Mint:

Gem Rate:
Goal: 50%

Modern: 18
10 Gem Mint:
9 Mint:
8 Near Mint-Mint:
7 Near Mint:


Gem Rate:
Goal: 80%

Vintage: 0
10 Gem Mint:
9 Mint:
8 Near Mint-Mint:
7 Near Mint:

Gem Rate:
Goal: 0%

[ArmyDC]

My 1 card oversized Downtown has been in research & id for two months… how long does it take to research 1 card? Its some BS that it’s $45 for the oversized and you get the terrible wait… reaching Covid level of jackassery

[CorndogWasp]

Originally Posted by CorndogWasp

Yeah I've been working through it. The final email was them explaining they are sending it back.

When it comes to the label correction, I filled one out even though the order does not have a green check complete. It will never "arrive" because its a grade to vault situation. I used the grade reveal photos. I was hoping they can catch this before the order is officially complete to make it all go faster. We will see.

This was the last day I had an update with them, last wed, its now the next Monday. I assumed they were gonna need a few days or week to fix it everything and today I get an email. Yay.

"Blah blah blah your label has been fixed thanks!"

Okay cool, I check the website a few hours later and it still has the wrong label, so its still the "old" photo. So I email them back, "hey on my end it still the same, im just confirming we are changing this variety to that variety"

They reply back quickly, start the email off with "I'm so sorry--" apologizing and basically the label wasnt worked on at all and I was put in the "ship" phase so now she says shes asking for it to be reviewed again.

Well good thing I emailed them or they wouldn't have changed the MORE VALUABLE parallel which they probably would have bought back from me in their Vault. A Shining Armor 10 of Mahomes is worth way more than a Knight's Templar (they look the same) lol. I like PSA and want to do business with them and I'm not a thief, I want this taken care of.

I would survey that I'm not satisfied at this point and have no confidence that this will be handed off with the proper communication. I'm fine with them moving my estimated completion day to May 14th to June 5th aslong as it gets worked on but I have no confidence its getting properly worked on so that June 5th could be much longer. (the whole order was 4 cards, lets just get it done already)

I'm gonna give them the week and then email them on Friday for an update. I think?

I'm blogging this just in case they are reading and its good to put a real customer experience on paper.

[bojesphob]

Assembly on the website just went to green check for first order. Hopefully they have the scanners for the final grade reveal soon. I'm champing at the bit for this first one!

Type: Value Bulk 1980+
# of cards: 29
Estimated Completion Date: Jun 9, 2025
Shipped to PSA: 3/5
Delivered: 3/7
Order Prep: 3/7
Research & ID: 4/4
Grading: 5/7
Assembly: 5/9
Green Check Assembly: 5/12
Grades Ready:
QA:
Shipped:
Delivered:

Type: Value Bulk 1980+
# of cards: 26
Estimated Completion Date: June 23, 2025
Shipped to PSA: 3/17
Delivered: 3/19
Order Prep: 3/19
Research & ID: 4/17
Grading:
Assembly:
Green Check Assembly:
Grades Ready:
QA:
Shipped:
Delivered:

[coupie21]

January Value Bulk Grading Special (1990-Present) Order. Sent 18 card order (all Baseball) that arrived at PSA Feb. 14. Grades were ready May 7 and order shipped May 8. 15 of the 18 gemed:

2014 Update US26 Mookie Betts (x2)...Gem Mint 10
2014 Update US301 Betts Debut...Gem Mint 10
2015 Topps Finest 11 David Ortiz Red Ref. /5...Gem Mint 10 (Pop. of 1)
2017 Topps Chrome Update Aaron Judge Debut HMT50 (x2)...Gem Mint 10
2017 Topps Aaron Judge 287...Mint 9
2018 Topps Big League Aaron Judge Rainbow Foil /100...Gem Mint 10
(Pop. of 2)
2022 Topps Stadium Club Bobby Witt Jr. Orange Ref. /99...NM/MT 8
2019 Topps Heritage Ohtani Purple Ref...Gem Mint 10
2020 Topps Series 1 Ohtani 125 SP Variation...Gem Mint 10
2018 Topps Update Ohtani Debut US285...NM/MT 8 (???)
2018 Topps Gypsy Queen Ohtani 89 (x3) Gem Mint 10
2024 Topps Heritage Ohtani 371 Blue Sparkle Chrome...Gem Mint 10
2024 Topps Heritage 473 Elly De La Cruz Nickname Var. (x2)...Gem Mint 10

The SC Witt has a small indentation on the reverse that I was hoping the grader would be rushed and miss, but didn't. Not sure what happened with the Ohtani Debut base at an 8. Will crack it out and check it over to see what I missed. Nothing huge here, but I'll take 15 Gems out of 18.

[Cracktoast]

I got the " We received your package " email. Does that mean it's actually been checked into the system and the clock started or just an acknowledgement that it's sitting a warehouse with other packages waiting to actually be checked in ?

[duynamo]

Originally Posted by Cracktoast

I got the " We received your package " email. Does that mean it's actually been checked into the system and the clock started or just an acknowledgement that it's sitting a warehouse with other packages waiting to actually be checked in ?

The clock hasn't started yet. When they actually open it and scan it does it start. I'd give it another 4-5 weeks before the clock starts.

[bojesphob]

Originally Posted by Cracktoast

I got the " We received your package " email. Does that mean it's actually been checked into the system and the clock started or just an acknowledgement that it's sitting a warehouse with other packages waiting to actually be checked in ?

This might help clarify. If you are in the Order Arrived status in the PSA website (easier to distinguish on the website over the app), you'll only see Order Arrived with the date it arrived below it with the green checkmark. There is about a month or so between the time that it gets marked this and when it actually "starts the clock" on your order. When the next item, Order Prep, is a green checkmark is when the actual clock starts. I have an order right now that arrived on March 19th, but didn't hit Order Prep until April 17th, and April 17th is when they officially started the countdown to when my order will be completed. Attached a small screencap of what it looks like to help visualize.

[Bobebaseball53]

Anyone having the same issue of getting out of Assembly Green Check. I thought there might be a possibility for an upcharge email but haven't received anything. Today is the ETA Completion date

[Oldnavy788]

I have two cards at Value Plus sitting in check assembly, starting on day 4 today my completion date is 5/21 so still have some time.

[sheldonbeswift]

Originally Posted by sheldonbeswift

TCG Bulk
# of cards: 23
Order Arrived: March 31, 2025
Order Prep: April 1, 2025
Research & ID: April 1, 2025
Grading:
Assembly:
Assembly Complete:
Grades Ready:
QA Checks:
Complete: (Estimated June 4, 2025)

30 business days (42 calendar days) in Research & ID. I'm happy for the people who got through more quickly, but there is overwhelming evidence that it's not FIFO. Perhaps it's batches that go FIFO and some batches move much more quickly than others.

Also, I noticed that under the hood the Orders API response payload has "isOnHold": true on this order...but support has informed me that the order is not—and has never been—on hold. Maybe they're using that attribute for something else, but I checked my other orders and they all have "isOnHold": false.

[
  {
    "result": {
      "data": {
        "json": {
          "firstOrder": {
            "customerNumber": "xxx",
            "dateReceived": "2025-04-01T08:44:38",
            "departmentID": 10,
            "isCancelled": false,
            "isProblem": false,
            "itemCount": 23,
            "orderID": "xxx",
            "orderNumber": "xxx",
            "orderStatusLabel": "Processing",
            "statusType": "Processing",
            "projectCode": "",
            "serviceLevel": "Trading Card Game (TCG) and Non-Sports Bulk",
            "showCerts": true,
            "submissionNumber": "xxx",
            "hasOnlineSubmissionNumber": true,
            "dateCompleted": null,
            "dateShipped": null,
            "isOnHold": true,
            "departmentLabel": "PSA",
            "isDNA": false,
            "shippingTrackingNumber": "",
            "carrier": "None",
            "locationID": 1,
            "dateArrived": "2025-03-31T10:30:13.29",
            "onlineCompletionDate": "2025-03-26T09:37:56.313",
            "parentName": null,
            "isSubmissionFormHidden": false,
            "orderPaymentFailure": false,
            "gradingOrderBalance": 0,
            "currencyCode": "USD",
            "vaultCompleteDate": null,
            "isVaultComplete": false,
            "isVaultServiceSupported": true,
            "isVaultServiceSelected": false,
            "isShippingChangeAllowed": true,
            "dateEstCompleted": "2025-06-04T08:44:38",
            "serviceTurnaroundDays": 45
          },
          "showCerts": false,
          "showSpecReview": false,
          "isDNAOrder": false,
          "psaCerts": null,
          "dnaCerts": null,
          "specReviewResults": [],
          "problemOrder": false,
          "readyForLabelReview": false,
          "gradesReady": false,
          "sortScanComplete": false,
          "accountingHold": false,
          "shipped": false,
          "isVaultComplete": false,
          "orderProgressSteps": [
            {
              "index": 0,
              "step": "Arrived",
              "completed": true
            },
            {
              "index": 1,
              "step": "OrderPrep",
              "completed": true
            },
            {
              "index": 2,
              "step": "ResearchAndID",
              "completed": false
            },
            {
              "index": 3,
              "step": "Grading",
              "completed": false
            },
            {
              "index": 4,
              "step": "Assembly",
              "completed": false
            },
            {
              "index": 5,
              "step": "GradesReady",
              "completed": false,
              "inError": false
            },
            {
              "index": 6,
              "step": "QACheck",
              "completed": false
            },
            {
              "index": 7,
              "step": "Completed",
              "completed": false
            }
          ],
          "certImages": {

          }
        }
      }
    }
  }
]

[bojesphob]

Originally Posted by Bobebaseball53

Anyone having the same issue of getting out of Assembly Green Check. I thought there might be a possibility for an upcharge email but haven't received anything. Today is the ETA Completion date

I just got into Green Check yesterday.... makes me think there might be a scanner/image storage or transfer hardware or networking error and they can't scan right now. Or, they could just be that backed up on getting the grades and images put in...

[coreydean]

Originally Posted by bojesphob

I just got into Green Check yesterday.... makes me think there might be a scanner/image storage or transfer hardware or networking error and they can't scan right now. Or, they could just be that backed up on getting the grades and images put in...

I’ve been in green check assembly for almost a week now. 20 card non member bulk order. My due date isn’t until 6/9, so I’m guessing there is no rush with my order.

[bojesphob]

Originally Posted by coreydean

I’ve been in green check assembly for almost a week now. 20 card non member bulk order. My due date isn’t until 6/9, so I’m guessing there is no rush with my order.

You got into green check pretty much a week before mine, and you have the same estimated completion date. Maybe they're trying to get orders lined up that have the same estimated dates? I wonder if you and I will end up having the grades drop at the same time...

[duynamo]

Type: Gamestop PSA TCG Bulk
# of cards: 20
Dropped off at Gamestop: 4/19
Shipped to PSA: 4/21
Arrived: 4/25
Research & ID: 5/5
Grading: 5/7
Assembly: 5/8
QA: 5/13
Grades Ready: 5/13
Picked Up:

Out of 20 cards...
10s: 15 (all modern)
9s: 2 (1 vintage, 1 modern)
8s: 1 (1 modern)
7s: 1 (1 modern)
6s: 1 (1 vintage)

[ArmyDC]

[QUOTE=sheldonbeswift;19903263]30 business days (42 calendar days) in Research & ID. I'm happy for the people who got through more quickly, but there is overwhelming evidence that it's not FIFO. Perhaps it's batches that go FIFO and some batches move much more quickly than others.


The FIFO claim is utterly ridiculous…. my 1 card oversized order is behind a bulk monthly special that arrived two weeks later and contained an error because I forgot to remove a card..

The emails I get back from PSA remind me of the BS excuses I got from BGS before Covid when they took a nose dive..

Not sure about anyone else, but I’m not doing any submissions because I have no clue how the market will be this fall (60 business days)