All I want to do is talk about COMC

[Budler]

Originally Posted by newcokeandtaco

Tracking: Not Shipped Yet
Date Requested: 3/2/2024
Estimated Ship Date: 5/12/2024 (Originally 4/29/2024)
Items Ahead of My Order: 214,145
~20 cards in this order

COMC is still running over 2 months for Economy shipments.
Received the $5 off email today. One day after the original estimated ship date.

As of now (for mine) the Estimated ship date on Economy is set for 57 days (their pulling time). If the Estimated date is missed, you should get the $5 credit Automatically. I did not so I had to ask, and they stated that they found and fix the problem. So that is why you got it the day after.

Again they blamed the Holidays and COVID for the delays but hoping to get that 57 days down soon.

[newcokeandtaco]

Originally Posted by Budler

As of now (for mine) the Estimated ship date on Economy is set for 57 days (their pulling time). If the Estimated date is missed, you should get the $5 credit Automatically. I did not so I had to ask, and they stated that they found and fix the problem. So that is why you got it the day after.

Again they blamed the Holidays and COVID for the delays but hoping to get that 57 days down soon.

Yep.
Maybe they should only offer a discount on Rushed shipping, instead of potentially adding to the Economy backlog?
I wonder how long COMC would like to have Economy shipping take...

[ironfireman]

Offer screen is showing "server busy" error for the last couple hours.

[fungi2510]

Originally Posted by newcokeandtaco

Yep.
Maybe they should only offer a discount on Rushed shipping, instead of potentially adding to the Economy backlog?
I wonder how long COMC would like to have Economy shipping take...

It has to be 20 days at most. I cannot believe they would want it any higher than that.

[peterose4hof]

Originally Posted by ironfireman

Offer screen is showing "server busy" error for the last couple hours.

Same for me.

[ironfireman]

Originally Posted by fungi2510

It has to be 20 days at most. I cannot believe they would want it any higher than that.

What's the fewest amount of days it has been? Seems like I remember a monthish? I'd guess the don't want it too quick or they'd lose the rush shipping $.

[scotthenrichs]

Is it really that hard to keep a server going? COMC already wins the award for slowest site on the internet, now their offer system is down for hours? Their IT must be such amateurs.

[rentz]

Originally Posted by peterose4hof

Same for me.

i keep getting offers i just cant view them

[RealDocStrange]

Originally Posted by peterose4hof

I still have to do the verification every time I log in.

For the heck of it, I went back and counted my emails from COMC.

I've now done the verification 652 times since October 16th.

This is just outrageous and still happens to me on a daily basis. I’d estimate 4-5 login verifications per day. So I’m right there with you on total.

It’s also the weirdest log-out algorithm. I stay logged in over night. So first check of the day is fine and I can see new activity from overnight. Few minutes later and it logs me out.

I am a glutton but I know this has impacted how much time people spend on the site. Just awful that they haven’t addressed it yet.


Sent from my iPhone using Tapatalk

[slugger82685]

I can’t view offers either , been hours

[fungi2510]

Originally Posted by ironfireman

What's the fewest amount of days it has been? Seems like I remember a monthish? I'd guess the don't want it too quick or they'd lose the rush shipping $.

I am pretty sure when the backlog has cleared it is usually around two weeks. Last year at this time it was running (for me) between 14 days and 22 days. Earlier in 2023 it was right around 10-15 days. I think 20 is reasonable. 100 is not.

[IBuySoccer]

Had 4 offers cancelled on me because I hadn't been able to accept. good stuff.

[DynaEtch]

For those veteran COMC users out there, I’m not really sure what’s going on with a submission and any help would be appreciated.

It’s about the 4-card puzzle sketch I submitted last week. Up above I posted about how COMC customer service confirmed they do process sketch puzzles as 1 unit, so I sent mine in.

I included it in an elite submission. The submission had 12 singles cards, plus the 4 card puzzle sketch inside one team bag with a note on it explaining I talked to COMC customer service and they said they do process puzzle sketches. I put for that submission ‘exactly 16 cards’ (wasn’t sure what to put there, not sure it matters).

So today this submission was 100% completed and processed into my inventory. Unfortunately it says 12 cards. And only the 12 single cards added to my inventory. In the COMC email it said there were 0 rejected cards. I cannot find my puzzle sketch anywhere- in my inventory, in pending submissions, nowhere. Of course now I’m worried something happened to it, it wasn’t cheap and is a 4-card puzzle sketch from 2017 Fleer Ultra Spider-Man by Abdul Ghofur. Does anyone know what would be happening here?

edit: second question- why are all my cards saying stored remotely? Is that because it's early after submission?

[checkoutmydeals]

I wouldn't worry too much about the Puzzle Sketch just yet. The card counts are rarely up to date. When COMC pulls an item to reprocess it or send it to grading, it will often go dark for a few days and show up with a different id number.

I'm not 100% certain they will actually process this to your satisfaction, but I'm sure it's safe and sound and will show up at some point. Worst case scenario is probably that it's added as 4 different Elite items, charging you $2 per and requiring $1 each handling if you want it all returned.

I've never seen them process 4 cards as 1 except in some instances where a multiple card puzzle was called 1 item by ePack. See:

2020 Upper Deck Marvel Ages - 3-D Lenticular Puzzles

For an Example

https://www.comc.com/Cards/Marvel/20...n_269/17075290

These are actually 4 separate cards but for some reason they counted as 1, and even have 25 cent handling. If you take physical possession, they'll show up stacked on top of one another in a single sleeve.

However, if you resubmit them, I suspect they'll be separated and processed individually.

My general experience with notes and such, even added to Elite items, is that they don't usually do any good. There are something like 20 different steps to process a card, and these are mostly broken apart, done by different people at different times, and the "remove the cards from the sleeves" guy is probably in a different room than the "read the notes that came with the package" guy, if there even is such a guy.

As for the "stored remotely" tag, that originally started during the Covid lockdowns. Washington State was one of the most restrictive at the time. Only 10 people were allowed to even be in the warehouse at any given time, including security and such. So they started to process a lot of stuff away from the warehouse and then bring it into the warehouse a bit later.

COMC has a habit of using old code, so the "Stored Remotely" originally meant that it was probably in Canada. But now it probably means it's down the street in a different COMC owned building. The tag will drop off in a few days. I think the practical benefit is that they probably won't cross post it to eBay until it's actually in the main warehouse.

[DynaEtch]

Thank you very much for the informative response, that is reassuring. Heck I’m ok if they just process the 4-puzzle into separate cards, I’m out $8ish but still have the sketch which is the main thing. Although it’s kinda annoying since COMC told me directly that they do process puzzles in a customer service email. Part of me thinks maybe they actually are holding it back to process it correctly since if they are just gonna process it as 4 separate, why didn’t they just process my elite submission it was in as 16 single cards including them? They didn’t, they just did 12 from the shipment. My thought is maybe they held the group of 4 back so they can process it as an oversized category for 1 card maybe. Whatever the case, it sure is worrying to see the sketch not appear on any list after my submission went through. They really need to send emails in this case to let the customer know what is going on instead of leaving them worrying and guessing.

You are correct that multiple card puzzles from epack routinely get added to the site- also searching ‘puzzle sketch’ will show many of them. Another poster here did say it’s possible COMC just has different rules for epack vs people submitting. There is an extra level of irony here. I actually bought this puzzle sketch on COMC in the past (must have been direct from epack)- listed as a 4-piece puzzle as one unit. Yes, yes I’m an idiot for shipping it home in the first place. But that was years ago, and since then my collecting focus has changed and now looking to sell. So it’d be ironic if I bought the sketch of comc then couldn’t put it back on there to sell.

As for the remote storage, that makes sense since the pandemic. As a seller I obviously don’t want that since buyers will be more reluctant to buy those, but that’s good to know it should go away after a little.

[checkoutmydeals]

My general experience is that COMC is very good at cranking widgets. When they're running on all cylinders they can identify, scan and process tens of thousands of items per day. They can pack and ship tens of thousands of items per day. They can run 400 auctions a day and hundreds of live auctions.

But if you give them something unusual, it screws them up.

To you and I and 100,000 other people it should be brain dead obvious that in the year 2024, people should be able to bundle 4 cards together into a single lot, but the hard fact is they've never developed this technology. Tim has talked about it since 2007. But he never actually implemented it.

The closest thing they've come up with is the clunky Port Sale feature. This requires you to list every single item from a category of a particular decade. So, if the 4 cards are ever in your port as separate cards, you can make a port of every 2020's Marvel card in your port, and these will be part of that port sale.

There are some workarounds if you're stubborn enough to try them:

* Mark every other 2020's Marvel card in your port "Not For Sale", then launch a port sale of "2020's Marvel", which will be just these 4 cards.

* Open a second COMC account. Sell the cards from one account to the other (you will pay 5% transaction fee). It's prudent to do this with 2 different browsers. Then, launch a port sale of the 2nd Account "2020's Marvel". This won't cross post to eBay as a port, but it can be sold on COMC. It would be prudent here to mark the individual cards for as much as you want for the pile, and then the port sale can be 75% "asking price". For example, if you want $500 for the lot, mark each card at $500, and then the port sale is $500 for all 4 cards. That way, someone doesn't accidentally buy a single card and screw you up.

* Wait for them to develop the technology to bundle cards into custom lots, which is actually something on their short list, but I'll believe it when I see it. If they ever do actually implement this technology, and it's not stupid and buggy, you will see a massive spike in COMC activity.

* Take physical delivery of the items and sell them in a different venue, or consign them with a reputable dealer who will describe them properly.

[DynaEtch]

I really can’t figure out what they did with this sketch. COMC service isn’t helping much since it’s so hard to communicate through sporadic emails.

Anyone know if this is normal?

On my store credit history page, it shows 3 instances of “items added to inventory” for $0 each time, and nothing was actually added to inventory for any of them (the $2.10 was a 1-card elite shipment that was added to inventory, I had nothing else during that span).


On my in progress submissions lists, it has the below


The est qty 12 with 0 remaining is the elite submission the above spidey sketch was in (its 4 cards actually made it 16 total cards in that submission, but just saying 12). My question is: is that normal to say 35% completed when there are 0 cards remaining, and I already got the email saying that submission was completed with 0 rejected cards?

[checkoutmydeals]

Again, these numbers and percentages don't mean much. I've had orders which show "99% completed" for 10 years. There was even an instance where they did some accounting audit and retroactively charged people some processing fees they forgot to charge in 2011 or something (spoiler alert: it wasn't popular).

There are something like 20 different processes a card goes through to be processed. For example, accepting delivery of the package is a "process". Inspecting the cards is a "process". Scanning the cards is a "process".

The 35% means that 35% of the "processes" have been completed. It does not mean that 35% of your cards have been processed. It's possible 0% of the cards have been fully processed. Or it's possible that 99% of your cards have been fully processed, but one straggler is at process #7. Or it could be that someone forgot to update the process counter.

[DynaEtch]

Originally Posted by checkoutmydeals

My general experience is that COMC is very good at cranking widgets. When they're running on all cylinders they can identify, scan and process tens of thousands of items per day. They can pack and ship tens of thousands of items per day. They can run 400 auctions a day and hundreds of live auctions.

But if you give them something unusual, it screws them up.

To you and I and 100,000 other people it should be brain dead obvious that in the year 2024, people should be able to bundle 4 cards together into a single lot, but the hard fact is they've never developed this technology. Tim has talked about it since 2007. But he never actually implemented it.

The closest thing they've come up with is the clunky Port Sale feature. This requires you to list every single item from a category of a particular decade. So, if the 4 cards are ever in your port as separate cards, you can make a port of every 2020's Marvel card in your port, and these will be part of that port sale.

There are some workarounds if you're stubborn enough to try them:

* Mark every other 2020's Marvel card in your port "Not For Sale", then launch a port sale of "2020's Marvel", which will be just these 4 cards.

* Open a second COMC account. Sell the cards from one account to the other (you will pay 5% transaction fee). It's prudent to do this with 2 different browsers. Then, launch a port sale of the 2nd Account "2020's Marvel". This won't cross post to eBay as a port, but it can be sold on COMC. It would be prudent here to mark the individual cards for as much as you want for the pile, and then the port sale can be 75% "asking price". For example, if you want $500 for the lot, mark each card at $500, and then the port sale is $500 for all 4 cards. That way, someone doesn't accidentally buy a single card and screw you up.

* Wait for them to develop the technology to bundle cards into custom lots, which is actually something on their short list, but I'll believe it when I see it. If they ever do actually implement this technology, and it's not stupid and buggy, you will see a massive spike in COMC activity.

* Take physical delivery of the items and sell them in a different venue, or consign them with a reputable dealer who will describe them properly.

For sure. And to be clear this isn’t any lot of 4 cards which I know COMC doesn’t do, but a very specific, connected, 4 card unit (which as we’ve seen they do list from ePack transfers).

But my issue is they literally told me they will process a puzzle sketch as 1 unit, in a customer service email. Which is the only reason I even sent mine in (keep in mind I also bought the sketch off comc in the first place).

If they don’t want to process the puzzle, fine. Seeing that they themselves told me they can process them, a legit company would probably issue me a refund for whatever amount I’m out sending this in and returning to ship home. But my concerns are going way beyond that now- I’m not even sure if COMC didn’t misplace or lose this based on what I’m seeing. Surely for anyone sending a multiple hundred dollar item in with a submission, for it not to appear on anything when the submission goes live, is a cause for concern. I hope you're right and it's just in some weird limbo for a few days.

[wilsonsingles]

I'm sure this has been answered already, but there are so many pages to scroll through..

When depositing funds, is there any way to avoid the sales tax?
for me, $7 added per $100.

thanks in advance.

[frenchquarter]

So, 57 business days is the new norm for Economy shipments. With weekends and holidays adding roughly 24 additional days, we can look forward to more than 11 weeks for them to ship economy orders.

[DynaEtch]

Originally Posted by checkoutmydeals

Again, these numbers and percentages don't mean much. I've had orders which show "99% completed" for 10 years. There was even an instance where they did some accounting audit and retroactively charged people some processing fees they forgot to charge in 2011 or something (spoiler alert: it wasn't popular).

There are something like 20 different processes a card goes through to be processed. For example, accepting delivery of the package is a "process". Inspecting the cards is a "process". Scanning the cards is a "process".

The 35% means that 35% of the "processes" have been completed. It does not mean that 35% of your cards have been processed. It's possible 0% of the cards have been fully processed. Or it's possible that 99% of your cards have been fully processed, but one straggler is at process #7. Or it could be that someone forgot to update the process counter.

I see what you’re saying, just seemed weird that the 12 cards in that shipment (outside the 4-puzzle sketch) are already in my inventory, totally complete, and got the email saying the the the submission has completely been processed with 0 rejections. Then you look at the status on COMC and it says 35% progress.

And what exactly did they “add to my inventory” for $0…I mean it has to be something, right? Nothing was added. The reason I’m asking is I’m questioning if it’s related to my missing puzzle sketch somehow.

I’m just giving my perspective so far as someone newly trying the submissions process at COMC over the last couple months. Granted attempting some rather more complicated shipments. But I am so far not a fan whatsoever of how they are making me guess with something like this. A consignment company should be communicating much better what is going on with this submission package I sent in, for example whatever in the world is going on with the puzzle sketch. And you can’t even call any phone number.

[boxbuster7]

Originally Posted by scotthenrichs

Is it really that hard to keep a server going? COMC already wins the award for slowest site on the internet, now their offer system is down for hours? Their IT must be such amateurs.

I've noticed a major slowdown in sales quantity and $

my April says were down 21% from march and compared to April 2023 DOWN 40%

[newcokeandtaco]

Originally Posted by DynaEtch

I see what you’re saying, just seemed weird that the 12 cards in that shipment (outside the 4-puzzle sketch) are already in my inventory, totally complete, and got the email saying the the the submission has completely been processed with 0 rejections. Then you look at the status on COMC and it says 35% progress.

And what exactly did they “add to my inventory” for $0…I mean it has to be something, right? Nothing was added. The reason I’m asking is I’m questioning if it’s related to my missing puzzle sketch somehow.

I’m just giving my perspective so far as someone newly trying the submissions process at COMC over the last couple months. Granted attempting some rather more complicated shipments. But I am so far not a fan whatsoever of how they are making me guess with something like this. A consignment company should be communicating much better what is going on with this submission package I sent in, for example whatever in the world is going on with the puzzle sketch. And you can’t even call any phone number.

COMC requires patience.
What was the submission's batch quantity reported in the COMC "Submission of Items Arrived" email? Was it 12, 16, or something else?

[DynaEtch]

Originally Posted by newcokeandtaco

COMC requires patience.
What was the submission's batch quantity reported in the COMC "Submission of Items Arrived" email? Was it 12, 16, or something else?

True. My desire to get this figured out sooner than later is it’s better to be on top of it closest to when they actually got the shipment, otherwise who knows how many details get lost weeks down the road regarding what was in the package etc.

The email for that submission being completed said they processed the 12 cards in my submission, and 0 were declined. That was the submission that I had 12 single cards + the 4-piece sketch puzzle. There was no mention at all of the 4-piece puzzle on the submission receipt (excel spreadsheet), it just listed the 12 cards.

Edit: I see now you mean the email of submission arrival, not completion. The arrival one said your package of “estimated 12 items” has arrived. That was the box I had 12 single cards plus the 4-piece puzzle in a team bag.

UPDATE:
Just received msg from COMC customer service. Processing team left a note saying the submission was processed prematurely and the 2017 Ultra Spider-Man sketch puzzle is acknowledged, just awaiting scanning, with due date 5/10. He actually said they should be processing it as 1 unit too. Pheww. Yes you’re right just needed some patience. Not sure what all happened there, it was confusing, sounds like it should work out.