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Old 04-24-2018, 02:10 PM   #1
oddstuff
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Default If you're going to lie about a return, at least get your story straight!

Sold an Ohtani card that specified no returns. So buyer files a "Item arrived damaged" to justify the return. Buyer's first message to me read:

"This card has at least 7 small dents and there is no way this was done during shipping because it was packed so well. I took my time opening it and with a bright light overhead and at an angle these dents show up very well rendering this card useless."

So the buyer said I did a darn good job packing/shipping the item, just that the factory fresh item from Topps and of which I'm the original owner had major surface dents on it. I found the claim hard to believe, but gave the buyer the benefit of the doubt and had the buyer return the item. Item came back to me in its original shipping box which was in excellent condition and with all the packing tape apparently untouched (i.e. all buyer did was remove my shipping label and put his on). Obviously I became suspicious, so I opened it up and of course, every bit of bubble wrapping was as I had originally packed the item. I had used a lot of small pieces of masking tape to sandwich the card around two stiff pieces of cardboard and not ONE piece of masking tape had been done. So the buyer did not perform an examination under a "bright light" to find the surface dents. Buyer never even opened the box, let alone open up the cardboard to look at the card. Clear case of buyer remorse? Will eBay rule in my favor after I just now filed a buyer "abusing the return program"? Stay tuned. M Carlson in Loudonville, NY, if you're seeing this, next time hire a 10 year old who could probably lie better than you!
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Old 04-24-2018, 02:13 PM   #2
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Old 04-24-2018, 02:16 PM   #3
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Quote:
Originally Posted by oddstuff View Post
Sold an Ohtani card that specified no returns. So buyer files a "Item arrived damaged" to justify the return. Buyer's first message to me read:

"This card has at least 7 small dents and there is no way this was done during shipping because it was packed so well. I took my time opening it and with a bright light overhead and at an angle these dents show up very well rendering this card useless."

So the buyer said I did a darn good job packing/shipping the item, just that the factory fresh item from Topps and of which I'm the original owner had major surface dents on it. I found the claim hard to believe, but gave the buyer the benefit of the doubt and had the buyer return the item. Item came back to me in its original shipping box which was in excellent condition and with all the packing tape apparently untouched (i.e. all buyer did was remove my shipping label and put his on). Obviously I became suspicious, so I opened it up and of course, every bit of bubble wrapping was as I had originally packed the item. I had used a lot of small pieces of masking tape to sandwich the card around two stiff pieces of cardboard and not ONE piece of masking tape had been done. So the buyer did not perform an examination under a "bright light" to find the surface dents. Buyer never even opened the box, let alone open up the cardboard to look at the card. Clear case of buyer remorse? Will eBay rule in my favor after I just now filed a buyer "abusing the return program"? Stay tuned. M Carlson in Loudonville, NY, if you're seeing this, next time hire a 10 year old who could probably lie better than you!


Doesn't matter if you specified no returns. eBay buyers can return whatever they want. Just take the return and sell it again
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Old 04-24-2018, 02:22 PM   #4
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Originally Posted by Wiseguy917 View Post
Doesn't matter if you specified no returns. eBay buyers can return whatever they want. Just take the return and sell it again
Not true. I have been able to refuse several returns for remorse, but they did not use the item damaged claim. If there is an issue with the item then that overrides a no return policy.

In the OPs case it will just be better off to refund and move on.

Also provide the buyers user ID.
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Old 04-24-2018, 02:26 PM   #5
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Originally Posted by shrevecity View Post
Not true. I have been able to refuse several returns for remorse, but they did not use the item damaged claim. If there is an issue with the item then that overrides a no return policy.

In the OPs case it will just be better off to refund and move on.

Also provide the buyers user ID.
Yes...am moving on but alerted eBay about this buyer pyrokno3 just so it's logged against that buyer's record and also see if eBay may actually do something like not refund the initial shipping paid by buyer. Want the buyer to get hit with something at least for buyer's remorse and wasting my time.
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Old 04-24-2018, 02:28 PM   #6
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Originally Posted by shrevecity View Post
Not true. I have been able to refuse several returns for remorse, but they did not use the item damaged claim. If there is an issue with the item then that overrides a no return policy.

In the OPs case it will just be better off to refund and move on.

Also provide the buyers user ID.


Lol well if they’re using “buyers remorse” as a reason then they’re not the greatest scammer. Any person with half a brain will use “item not as described” or “damaged” and then you’re beat as a seller. Your experience is a 1 in a million
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Old 04-24-2018, 02:31 PM   #7
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I am curious to know how this turns out. How can you get a ruling in your favor if buyer claims item was damaged instead of remorse? That is how so many work around the no returns policy.
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Old 04-24-2018, 02:36 PM   #8
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Originally Posted by Wiseguy917 View Post
Lol well if they’re using “buyers remorse” as a reason then they’re not the greatest scammer. Any person with half a brain will use “item not as described” or “damaged” and then you’re beat as a seller. Your experience is a 1 in a million
Sorry if I've misled some here about the "remorse". The fact that the buyer lied about having examined the item when the item was returned to me completely unopened/untouched led me to believe it was "buyer's remorse". The buyer claimed to eBay the return reason was "Arrived damaged"...yet the buyer's first email to me said that the damage was not due to shipping as the package was very well packaged. Instead, the buyer claimed I had intentionally shipped a damaged card, saying he had examined the card under a bright light after opening it carefully from my well packaged job and finding dents in multiple places. But...how could he have examined the card when the well packaged card was never even opened from my package lol? So we'll see what eBay says.
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Old 04-24-2018, 02:51 PM   #9
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In a case of he said she said ebay will always side with the law - which in this case is the item was damaged so by law ebay has to allow the return whether it was really damaged or not. Welcome to retail.
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Old 04-24-2018, 02:52 PM   #10
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Quote:
Originally Posted by oddstuff View Post
Sorry if I've misled some here about the "remorse". The fact that the buyer lied about having examined the item when the item was returned to me completely unopened/untouched led me to believe it was "buyer's remorse". The buyer claimed to eBay the return reason was "Arrived damaged"...yet the buyer's first email to me said that the damage was not due to shipping as the package was very well packaged. Instead, the buyer claimed I had intentionally shipped a damaged card, saying he had examined the card under a bright light after opening it carefully from my well packaged job and finding dents in multiple places. But...how could he have examined the card when the well packaged card was never even opened from my package lol? So we'll see what eBay says.
I totally get it, but thats how buyers work around the system. They won't just come out and claim remorse, they have to claim the item was damaged or not as described.
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Old 04-24-2018, 03:29 PM   #11
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Quote:
Originally Posted by oddstuff View Post
Sold an Ohtani card that specified no returns. So buyer files a "Item arrived damaged" to justify the return. Buyer's first message to me read:

"This card has at least 7 small dents and there is no way this was done during shipping because it was packed so well. I took my time opening it and with a bright light overhead and at an angle these dents show up very well rendering this card useless."

So the buyer said I did a darn good job packing/shipping the item, just that the factory fresh item from Topps and of which I'm the original owner had major surface dents on it. I found the claim hard to believe, but gave the buyer the benefit of the doubt and had the buyer return the item. Item came back to me in its original shipping box which was in excellent condition and with all the packing tape apparently untouched (i.e. all buyer did was remove my shipping label and put his on). Obviously I became suspicious, so I opened it up and of course, every bit of bubble wrapping was as I had originally packed the item. I had used a lot of small pieces of masking tape to sandwich the card around two stiff pieces of cardboard and not ONE piece of masking tape had been done. So the buyer did not perform an examination under a "bright light" to find the surface dents. Buyer never even opened the box, let alone open up the cardboard to look at the card. Clear case of buyer remorse? Will eBay rule in my favor after I just now filed a buyer "abusing the return program"? Stay tuned. M Carlson in Loudonville, NY, if you're seeing this, next time hire a 10 year old who could probably lie better than you!
Interesting. I live there.
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Old 04-24-2018, 05:14 PM   #12
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Originally Posted by adamblumy View Post
I totally get it, but thats how buyers work around the system. They won't just come out and claim remorse, they have to claim the item was damaged or not as described.
Yes. And these people are called scumbags. Plenty of them roaming free on ebay these days. Seems that ebay is quite proud and supportive of them, also.
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Old 04-24-2018, 06:41 PM   #13
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I'd actually be happy the item was untouched/unopened. Yes, this proves the buyer is a liar, but at least you have the card returned in your hands in the same way you sent it. The buyer could have purposefully added 7 dents to the card and totally screwed you over.

It sucks this happened, but on the bright side it could have been much worse.
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Old 05-08-2018, 02:30 PM   #14
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Sadly, I would rather have this happen to me then a buyer that actually damages my card in order to force a return.

At least he didnt jack your stuff up to get his money back by poking small holes in it.
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