I felt compelled to call customer service today

AnthonyCorona · 06-10-2018, 02:46 PM

I was going out today and my wife asked me to stop by Walgreen's and get some laundry detergent. My wife coupons for some stuff and laundry soap is usually one of her better items. She gives me 4 coupons already knowing that is typically the max a store will let you use. I go in and see a manager at the stand going through an older ladies stuff (I thought she was stealing) but I go right to the laundry stuff. I take four bottles, I turn around and see the manager looking at me, she asks if I was with the other couple because it's only 4 bottles per household. I say no and start to go check out. She asks again, are u with that other family? You look like the older guy. At this point I'm starting to get annoyed, I already told her no. So I go check out and the guy gives me zero hassle about the coupons I say thanks and leave. I hear something behind me so I turn to see the manager had followed me out to, I assume, make sure I'm not with the other family. I'm not one to typically get mad about much but this had me angry enough to call corporate. I really felt as if she was treating me like a criminal. Even if I had been with the other couple what is she going to do? Call the police on me? I am curious to hear if anyone here has been in retail management because I'm curious if that is a typical practice. I didn't bring race up to the very friendly lady at customer service but the older lady I first saw did look Hispanic. I just thought following me out the door was way too far

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glen87 · 06-10-2018, 02:51 PM

at that point - i would have asked her for a refund, and taken business elsewhere

Siberian13 · 06-10-2018, 03:06 PM

Sounds like this is your fault for going to Walgreens for detergent with coupons your wife gave you.

Just let it go and enjoy life.

AnthonyCorona · 06-10-2018, 03:07 PM

Quote:

Originally Posted by glen87

at that point - i would have asked her for a refund, and taken business elsewhere

Exactly what my wife said when I told her

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coltsnsox07 · 06-10-2018, 03:49 PM

I would have calmly told her 'I pride myself on the fact that I've never struck a woman but I'm willing to be proud of something else today'.

hairysasquatch · 06-10-2018, 03:50 PM

Just don't go back. Learn from experience and go elsewhere.

oldgoldy97 · 06-10-2018, 04:53 PM

Wait....people shop at Walgreens?

BostonNut · 06-10-2018, 04:56 PM

Eh....far too many other things in life to get this worked up over.

IronMonkey415 · 06-10-2018, 05:00 PM

Don't sweat the little thing amigo.

vwnut13 · 06-10-2018, 06:23 PM

Send an email to corporate, get free stuff.

cinnakaok · 06-10-2018, 07:00 PM

As an assistant manager at a retail store we are told to never follow anyone out of the store even if we know they are stealing. So in this case I'd so she most defiantly shouldn't have followed you out of the store

Hollywood42 · 06-10-2018, 07:22 PM

Who the hell cares? Snowflakes amirite?

blackbears86 · 06-10-2018, 07:34 PM

You seem like a nice guy OP, but yes, there are many other things in life to get fired up about.

steelcityguy · 06-10-2018, 07:37 PM

Quote:

Originally Posted by Hollywood42

Who the hell cares? Snowflakes amirite?

Ummm, let me tell ya. I was a retail store manager for over ten years (CVS, Dollar General & Lowes) and this is NOT how you treat customers, period. Whether the OP was with another family or not is irrelevant, nothing can be done. OP, I would have asked for a refund and politely said F U!!!!!

PS- I got out of retail because I realized I hate people.

TheHeel · 06-10-2018, 07:39 PM

Quote:

Originally Posted by coltsnsox07

I would have calmly told her 'I pride myself on the fact that I've never struck a woman but I'm willing to be proud of something else today'.

Really??

sonnyday · 06-10-2018, 07:40 PM

I highly doubt Walgreens customer service are decision makers for the company.

Hollywood42 · 06-10-2018, 07:41 PM

Not saying the manager or whoever should have done that. But to get that worked up about it? Come on now

Quote:

Originally Posted by steelcityguy

Ummm, let me tell ya. I was a retail store manager for over ten years (CVS, Dollar General & Lowes) and this is NOT how you treat customers, period. Whether the OP was with another family or not is irrelevant, nothing can be done. OP, I would have asked for a refund and politely said F U!!!!!

PS- I got out of retail because I realized I hate people.

AnthonyCorona · 06-10-2018, 07:48 PM

Quote:

Originally Posted by Hollywood42

Not saying the manager or whoever should have done that. But to get that worked up about it? Come on now

I was annoyed until she followed me out of the store. That's like some stuff u do when someone is breaking the law

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hxcmilkshake · 06-10-2018, 08:19 PM

Maybe she took your picture and youre now banned from the store for excessive detergent couponing.

I bet shes on some message board somewhere telling her side. Some sticky thread about coupon enforcement.

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AnthonyCorona · 06-10-2018, 08:29 PM

Quote:

Originally Posted by hxcmilkshake

Maybe she took your picture and youre now banned from the store for excessive detergent couponing.

I bet shes on some message board somewhere telling her side. Some sticky thread about coupon enforcement.

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Hahahaha. Death2coupons is her username

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clocsta2323 · 06-10-2018, 09:41 PM

Sounded like an opportunity to have a good laugh with your wife about the crazy Walgreens manager rather than waste X amount of time calling corporate to complain.

ntgm37 · 06-10-2018, 10:05 PM

Quote:

Originally Posted by BostonNut

Eh....far too many other things in life to get this worked up over.

Like whether or not Lebron is GOAT...

ArsonCuff · 06-10-2018, 10:27 PM

Call corporate and complain and you might get a couple more coupons!

AnthonyCorona · 06-10-2018, 10:27 PM

Quote:

Originally Posted by ntgm37

Like whether or not Lebron is GOAT...

Most important thing in life!!

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darth*winbid* · 06-11-2018, 12:01 AM

Worked retail most of my life as a manager. Absolutely calling corporate is warranted here. Anyone saying "don't get so worked up about it" is the kind of person who doesn't think of other people in their daily interactions. Couponing is not illegal, you are a customer, not a criminal. "Not getting worked up" should apply to the Barney Fife Tide patrol manager, not you. Heck, call corporate AGAIN in a week or two and see if they can tell you how they followed up on it. That person sucks and their actions are absolutely worthy of some sort of reprimand. All of us have a right to not expect a hassle/uncomfortable situation when doing something so extremely basic as merely shopping.

06-10-2018, 02:46 PM	#1
AnthonyCorona Member Join Date: Jan 2016 Location: Modesto, CA Posts: 11,253 bwoodcollector	I felt compelled to call customer service today I was going out today and my wife asked me to stop by Walgreen's and get some laundry detergent. My wife coupons for some stuff and laundry soap is usually one of her better items. She gives me 4 coupons already knowing that is typically the max a store will let you use. I go in and see a manager at the stand going through an older ladies stuff (I thought she was stealing) but I go right to the laundry stuff. I take four bottles, I turn around and see the manager looking at me, she asks if I was with the other couple because it's only 4 bottles per household. I say no and start to go check out. She asks again, are u with that other family? You look like the older guy. At this point I'm starting to get annoyed, I already told her no. So I go check out and the guy gives me zero hassle about the coupons I say thanks and leave. I hear something behind me so I turn to see the manager had followed me out to, I assume, make sure I'm not with the other family. I'm not one to typically get mad about much but this had me angry enough to call corporate. I really felt as if she was treating me like a criminal. Even if I had been with the other couple what is she going to do? Call the police on me? I am curious to hear if anyone here has been in retail management because I'm curious if that is a typical practice. I didn't bring race up to the very friendly lady at customer service but the older lady I first saw did look Hispanic. I just thought following me out the door was way too far Sent from my LG-TP450 using Tapatalk __________________ Julio better

06-10-2018, 02:51 PM	#2
glen87 Member Join Date: Dec 2011 Location: VERMONT Posts: 65,976 glen87 glen87	at that point - i would have asked her for a refund, and taken business elsewhere __________________ collecting James Madison University players of all sports JMU cards: https://www.flickr.com/photos/jmucards/ other cards: https://www.flickr.com/photos/glen87/albums

06-10-2018, 03:50 PM	#6
hairysasquatch Member Join Date: Dec 2008 Location: In the Woods, Central NY Posts: 29,300	Just don't go back. Learn from experience and go elsewhere. __________________ Proud alumnus of the University of Michigan, 2023 National Champions!

06-10-2018, 04:56 PM	#8
BostonNut Member Join Date: Jul 2009 Location: Next to Glen Posts: 54,917	Eh....far too many other things in life to get this worked up over. __________________ Proud owner of JBLR post and reply #10,000! Forum Unity Complete!

06-10-2018, 07:00 PM	#11
cinnakaok Member Join Date: Sep 2011 Posts: 10,879	As an assistant manager at a retail store we are told to never follow anyone out of the store even if we know they are stealing. So in this case I'd so she most defiantly shouldn't have followed you out of the store __________________ The Jeremy Kerley Collector 192 Different Kerley's with 16 1/1's

06-10-2018, 03:06 PM	#3
Siberian13 Member Join Date: Feb 2015 Posts: 68,458 shiller13	Sounds like this is your fault for going to Walgreens for detergent with coupons your wife gave you. Just let it go and enjoy life.

06-10-2018, 03:49 PM	#5
coltsnsox07 Member Join Date: Aug 2011 Posts: 21,096	I would have calmly told her 'I pride myself on the fact that I've never struck a woman but I'm willing to be proud of something else today'.

06-10-2018, 04:53 PM	#7
oldgoldy97 Member Join Date: Jan 2009 Location: The parade zone Posts: 44,372 Myfakeebayid	Wait....people shop at Walgreens?

06-10-2018, 05:00 PM	#9
IronMonkey415 Banned Join Date: Nov 2008 Posts: 44,120 ironmonkeyfromsf	Don't sweat the little thing amigo.

06-10-2018, 06:23 PM	#10
vwnut13 Member Join Date: Jun 2009 Location: Vermont Posts: 5,897	Send an email to corporate, get free stuff.

06-10-2018, 07:22 PM	#12
Hollywood42 Member Join Date: Mar 2013 Location: Minnesota Posts: 38,180 Hollywood42	Who the hell cares? Snowflakes amirite? __________________ Collecting the Twins All my PC wants/haves available at hollywood42cards.com Blowout's Minnesota Twins Face of the Franchise

06-10-2018, 07:34 PM	#13
blackbears86 Member Join Date: Apr 2011 Location: maine Posts: 16,053 blackbears86	You seem like a nice guy OP, but yes, there are many other things in life to get fired up about.

06-10-2018, 07:40 PM	#16
sonnyday Member Join Date: Sep 2011 Location: Cleeeevelaaaaand Posts: 2,700 Sonnyday	I highly doubt Walgreens customer service are decision makers for the company.

06-10-2018, 08:19 PM	#19
hxcmilkshake Member Join Date: Apr 2018 Location: Apopka FL Posts: 9,329 hxcmilkshake	Maybe she took your picture and youre now banned from the store for excessive detergent couponing. I bet shes on some message board somewhere telling her side. Some sticky thread about coupon enforcement. Sent from my SM-G935P using Tapatalk

06-10-2018, 09:41 PM	#21
clocsta2323 Member Join Date: Feb 2010 Location: D.C. Posts: 6,816	Sounded like an opportunity to have a good laugh with your wife about the crazy Walgreens manager rather than waste X amount of time calling corporate to complain.

06-10-2018, 10:27 PM	#23
ArsonCuff Member Join Date: Jul 2010 Location: Texas Posts: 2,449 arsoncuff	Call corporate and complain and you might get a couple more coupons!

06-11-2018, 12:01 AM	#25
darthwinbid Inactive Account Join Date: Jan 2012 Posts: 330	Worked retail most of my life as a manager. Absolutely calling corporate is warranted here. Anyone saying "don't get so worked up about it" is the kind of person who doesn't think of other people in their daily interactions. Couponing is not illegal, you are a customer, not a criminal. "Not getting worked up" should apply to the Barney Fife Tide patrol manager, not you. Heck, call corporate AGAIN in a week or two and see if they can tell you how they followed up on it. That person sucks and their actions are absolutely worthy of some sort of reprimand. All of us have a right to not expect a hassle/uncomfortable situation when doing something so extremely basic as merely shopping.

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